Hotel Overview

Hotel Xcaret Mexico offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Revel in the best that Riviera Maya has to offer with a stay at Hotel Xcaret Mexico! This unique resort offers five accommodation experiences that will truly bring your vacation experience full-circle! Plus, guests receive complimentary access to the nature parks and tours of Experiencias Xcaret as part of the resort's All-Fun Inclusive¨ program!

Adults can enjoy perks like private areas with gourmet restaurant access and rooms with jungle, river, or ocean views, families will love a variety of bonding activities, personalized amenities, private coves, and a private restaurant, and those looking for a holistic getaway can enjoy access to spa and wellness programs.

Dine at eight restaurants, each offering their own delicious cuisine. From buffet specialties to ˆ la carte delicacies, you will never have a lack of options for breakfast, lunch, or dinner. Three bars will have you enjoying refreshing cocktails whenever you desire.

In need of some rest and relaxation? Muluk Spa and Wellness offers a salt floatation tank, hydrotherapy circuit, and other exclusive services, including a variety of natural treatments that will free your mind, body, and soul while simultaneously connecting with nature on the highest level.

Make a splash in one of six pools, including heated, outdoor, spa, and children's options, explore the echo-archaeological reserve, walk along jungle trails, and more!

There is something for everyone at Hotel Xcaret Mexico!

Location

beach
Cancun International Airport (CUN) : 40 miles

Property Information

Suites: 900

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory A minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 12777 reviews
  • 5.0 star tripadvisor rating
    Hotel Xcaret Mexico

    Amazing stay! All staff was amazing especially Alejandro Barrera and Rebecca Arvizu they made our trip truly special. We will definitely be back. A great spot for coupes and families wanting a getaway. The food, views, and activities were very good. Transportation services were great and all staff doing transport was very kind and helpful.

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    Xcaret was Xcellent!

    Our 40th Anniversary spring trip to Hotel Xcaret was a delightful experience! It is a beautiful and fascinating location featuring numerous pools, water slides, an Octopus-themed children’s pool, numerous restaurants offering every food imaginable and lovely suites with incredible views of the Gulf of Mexico. We had two “butlers” assigned to us, Magaly Garcia and Katya Silva, who were so helpful to us as our guides and hosts continuously during our stay. They made us feel so welcome and “at home”! They were the best representatives for the hotel! We also enjoyed three of the Xcaret theme parks that were terrific and each so different. My wife and our son’s family highly recommend a stay at Hotel Xcaret- Mexico!

    Apr 09, 2024
  • 5.0 star tripadvisor rating
    Best Birthday Gift Ever

    I had an amazing experience at the Xcarata resort for my 40th birthday which was a birthday gift from my girlfriend!The luxury hotel, pleasant moments, great food, excellent room, and service all contributed to making our stay memorable. Jan and Rolande, our great butlers, played a significant role in ensuring a smooth check-in, check-out, and reservation process, as well as providing helpful information throughout our stay. We had such a positive experience and would recommend the resort to others.

    Apr 09, 2024
  • 5.0 star tripadvisor rating
    Amazing Spring Break

    This resort was simply amazing. We went for 6 nights during our kids' Spring Break the week of Easter. Although the hotel was sold out, the resort itself never felt crowded or uncomfortable. I think this is mostly to do with the fact that people leave to enjoy the various Xcaret Parks during the day. The resort is also enormous and people do spread out. We went to Xel-Ha (about a 40 minute shuttle), Xplor and Xenses. All 3 parks were great, but my family (two adults and two teens) ended up liking Xenses the best. The Xensatorium is not to be missed and the sludgery was a lot of fun. Xplor was also great with the station-to-station zip lining and the amphibious vehicles were fun to drive. At Xel-Ha we did zip-lining into the water, snorkling, jumped off a cliff wall and swam in a cave. In short, you will not be bored at any of the parks - lots of fun. Xel-Ha and Xplor also included food and the buffets were delicious and not overly croweded when we went, but at the end of the day, Xel-Ha's food lines got really long. The shuttles to Xplor and Xenses were constantly running and we never had to wait more than a few minutes. At the resort itself, we found all of the restaurants to have good food - we liked Las Cuevas and Xin-Gao the best. We booked a fusion table at Xin-Gao before our trip, which was helpful. Mercado and La Trajinera were both good for breakfast. Again, despite the hotel being fully booked, the only restaurant we had to wait at was Las Cuevas, which does not offer reservations, we went twice and I think we had to wait a half hour each time at around 7-8 o'clock. Something else we really enjoyed about the resorts were the kayaking (you need a reservation, but they are available) and putting on life jackets and swimming through the deeper areas of the rivers - you get to secluded areas of the resort, which was really cool. There were a few things that could be improved at the resort. The main pool is beautiful, but one day I put our personal items on chairs and went back to my room to get a bag and came back 15 minutes later to hear my wife get a "warning" from a pool attendant that you are not allowed to leave your chairs for more than a half hour at a time (even if you were to leave to say kayak for a half hour). Meanwhile, when you looked around, there were barely anyone sitting at their chairs, but occasionally I did see others get a similar warning, so I guess they do try to enforce it. Other guests were clearly leaving their stuff for extended periods of time, so the warnings did appear inconsistent. It was just frustrating to get warned without anyone stating this is a rule at any point before that. Another strange thing the resort does is they make you state and spell your name and tell them your room number at every restaurant. And we are all wearing the resort bands, so I would think they could just scan it to get your info before dining. At the buffets, they tell to you wait a few minutes off to the side (never more than 5 minutes for us) even though there were plenty of tables available - just a little strange. But for me, these details were very minor issues. The resort is stunning, the staff was helpful and very friendly. We did not have the long check-in issues that others seemed to have but we did have to wait until the stated 3 PM check in time to get our room. If you are looking for vacation that can be both relaxing and active, this is definitely your place. Looking forward to going back again!

    Apr 09, 2024
  • 5.0 star tripadvisor rating
    A dream 💜

    Xcaret Mexico was a dream! The resort was incredibly beautiful. During our 6 night stay Alejandro Barrera and Rebeca Arvizu took such wonderful care of us. They were available for any questions we had and were so helpful with recommendations for activities and dining. They even surprised me with a late birthday treat and bottle of wine! We were there for our friend’s wedding. The wedding was absolutely PERFECT! Everyone at the resort made her wedding the most memorable time! We can’t wait to go back. It truly was an amazing stay.

    Apr 08, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.