Resort Details
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChibaliFamily restaurant with international buffet.
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- Kayaking
- PoolThis resort has 11 pools.
- Snorkeling †
- Spa †
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14326 reviews
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Jun 15, 2025Absolutely incredible experience
This was our first time visiting Mexico, and Hotel Xcaret México completely blew us away! From the moment we arrived, we received true 5-star service in every part of the resort. The staff is incredibly friendly and attentive—everywhere we went, we felt genuinely welcomed and cared for. We especially loved the restaurants—Xian Gao was a standout for us. We tried both the teppanyaki and fusion menus, but the teppanyaki experience was our favorite! Las Cuevas and La Playa were also amazing with beautiful settings and delicious food. Yes, we even did the hotel presentation that many people complain about, but we were lucky enough to have Shader as our guide, and he was fantastic. We didn’t purchase the membership, but Shader made the experience enjoyable and we continued to receive the same amazing service afterwards, which says a lot about the resort’s commitment to hospitality. Some standout staff members truly made our trip extra special: • Shader (from the presentation) – personable and kind • Galo (bartender on the path to Las Cuevas) – fantastic service • Our server at Las Cuevas – I wish I remembered his name, but he was exceptional • Rene at Trajinera – so attentive and professional • Juan Carlos, our shuttle driver to Xel-Há – he went out of his way to help us when my son got stung by a flying ant • Alexis at the cave bar – fun and friendly • Luis and Maria at the main pool – they surprised us with a beautiful heart-shaped basket full of treats and a dessert to celebrate our 10-year anniversary. Luis had just asked us casually how we were enjoying our stay, and then went above and beyond! From concierge to housekeeping, everyone we encountered made us feel like VIPs. The grounds and rooms are absolutely stunning, and my kids were obsessed with the selfie stations at the parks and the hotel. We had so much fun taking pictures together—it was a highlight of the trip. We can’t wait to return to Hotel Xcaret México. It was more than a vacation—it was a truly memorable experience.
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Jun 14, 2025
Hotel Xcaret México
hotel gets good and bad reviews, take all bad reviews with a grain of salt, because there's always people that just seem to have bad experiences wherever they go. Somehow bad service is a common thing for all the “Karens” of this world. (Sorry to all the good Karens out there, it's too bad your name is used to describe those males and females out there that complain everywhere they g
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Jun 13, 2025Juice isn’t worth the squeeze
My wife, 3 year old daughter and I stayed 7 nights during Memorial Day week. We secured an Ocean Front Family Suite at the beginning of the year and we were looking forward to it all spring. Because we flew through Tulum, I reached out about two months ahead to secure transportation, to be told to contact them again 30 days out, which I did and secured our ride. However, we realized guest services never connected with us about event & meal planning, so we inquired a few days before our trip. They sent back a PDF listing their restaurants and parks and to let them know what we wanted to do (like it’s that easy for a family that’s never been there??). We were a little ruffled by arriving without a plan, especially after they indicate guest services will reach out ahead of arrival to coordinate these things. The resort has its redeeming qualities and the people there are genuinely hard working and looking to make sure guests have a good time. The property is beautiful and great for walking around (and even between the parks, if you’re willing to walk the trails). Several of the restaurants have a nice menu and the food was generally okay. But the overall value we realized was far less than what we actually paid. For a family with a 3 year old, our options were very limited at the parks (which was baked into our booking fee), and the day care at the hotel (which was open to 10pm or 11pm) required kids be at least 4 years of age so no possible way for a quick date. Most frustratingly, when we arrived and inquired about the cultural dinners, we were told they were booked until the middle of June, practically two weeks after our departure! As salt to the wound, guest services were trying to sell their Xcaret “packages”, offering two free massages. Seriously? Someone dropped the ball, never contacted us to make a plan, and now there’s no chance at the cultural dinner show?? And then the upsell? Maybe I was a little more aware afterwards, but there were other little things that justified scrutiny: - on two occasions, I had selected a bottle of wine (as a buy up, mind you) only to have them tell me they were out and the substituted with an “equal” bottle (one wine was practically undrinkable but still $80 USD). - they came to turn down our beds at 9:30pm. This is supposed to be a family room? - advertised as family friendly, they will communicate this place and the parks are suitable for young children. But most of the areas require 42” and 75 lbs, and you can see 90%+ families have kids 8+ years old. 7 days with a 3 year old is a long time. All told, our experience was satisfactory and we took away positive memories. We enjoyed our time away and bonded as a family. Moving forward, I would likely look at alternative locations to contrast this experience and seek out a resort where the value meets the cost.
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Jun 13, 2025
The most beautiful hotel
The best Resort. We even had a concierge help us plan our trip activities making it less stressful for us she was so helpful and nice if ever in Xcaret please ask for Audrey. We loved her and can’t wait to go back soon!
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Jun 13, 2025
Armin is the best
Absolutely fantastic! We loved staying in the fuego building. Armin took care o all our needs everyday at the rooftop pool!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
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