Hotel Martinez, in The Unbound Collection by Hyatt

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2444 reviews

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  It's the Little Things That Make Hotel Martinez Truly Exceptional

  I truly cannot say enough wonderful things about our experience at Hotel Martinez. What makes this hotel so special isn't just the beautiful property, but the people behind it. Céline deserves special recognition for the incredible way she leads her team. You can feel the care, pride, and thoughtfulness in every interaction. It's rare to find a hotel where the service feels so personal and genuine rather than simply part of a routine. Thank you for making our time in Cannes so memorable. We would absolutely love to return!

  Oct 20, 2026
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  An Unforgettable Stay at Hôtel Martinez

  I had such an incredible experience staying at Hôtel Martinez! From the moment I arrived, everyone was so welcoming, and I truly couldn’t have asked for a better stay. The hotel is absolutely beautiful, and the atmosphere and hospitality made the entire experience even more special. The breakfast was another highlight of my stay! Everything was so fresh and delicious, with such a wonderful variety of options for everyone to enjoy. It was the perfect way to start the morning! I especially want to recognize Celine, who was absolutely amazing! She was incredibly kind, helpful, and welcoming, and truly went above and beyond to make my experience memorable. She was such a pleasure to interact with, and I really appreciated all of her help. I’m so grateful I had the opportunity to stay at Hôtel Martinez. It was such a wonderful experience from beginning to end, and I will absolutely be recommending this hotel to everyone I know. Thank you again to Celine and the entire team for making my stay so special. I can’t wait to return someday!

  Oct 20, 2026
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  Phenomenal hotel - lives up to its reputation!

  We had such an amazing stay! The hotel is absolutely beautiful, elegant and still very warm and welcoming. The staff is phenomenal and goes out of their way to take care of you (especially Celine). They even provided a doggy bed, food and water bowls, and little extras for our dog. The room has everything you need, and I slept so well on the comfy bed. They have probably the best breakfast buffet you'll ever have! And of course the location is perfect, right across from the beach where they have a beautiful beach club with restaurant and loungers. I couldn't have asked for a better stay!

  Oct 20, 2026
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  Disappointing experience

  Unfortunately, our stay at Hôtel Martinez did not fully meet our expectations, primarily due to the considerable disruptions caused by a filming production, as well as certain aspects of the service. Prior to our arrival, we received an email informing us that access to the areas surrounding the hotel might be more challenging than usual and that, depending on filming requirements, the main entrance might occasionally be replaced by a side entrance. Based on this communication, we understood that the inconvenience would be limited mainly to access arrangements. However, the reality turned out to be quite different. A substantial part of the hotel was affected by the filming. The lobby was frequently inaccessible, the outdoor garden and seating areas were not always available, and the restaurants were also subject to restrictions. At times, we had to enter and move around the property using alternative entrances, which significantly impacted the atmosphere and overall experience. **What was particularly disappointing was that none of these additional limitations had been communicated to us in advance.** The dining arrangements were another source of frustration. On the day of our arrival, we asked whether we could have lunch inside the hotel but were informed that this was not possible due to the filming. Instead, we were directed to the beach restaurant. Unfortunately, it was raining that day, making the prospect of dining by the beach far from ideal. On another evening, when we wished to have dinner at the beach restaurant, we were told that it was unavailable due to a private event. This meant that, on different occasions, both the hotel's indoor and beach dining options were restricted for reasons entirely unrelated to our preferences. We also experienced a disappointing interaction with a member of staff during breakfast, I believe on the second morning of our stay. We asked whether we could sit outside in the garden, as my mother is a smoker and we simply wished to enjoy our coffee outdoors. A female member of staff, whose name I believe may have been Elsa, informed us that breakfast was not served outside. I politely explained that we were not requesting any table service and would be perfectly happy to collect our own breakfast, coffee, and water from inside and simply sit in the garden. She responded that there were no waiters available to serve outside and that the computer system was not functioning properly. What made this particularly confusing was that we could clearly see a waiter serving coffees and juices to guests at two of the approximately four occupied tables in the garden. Despite explaining more than once that we did not require any assistance or service and would not inconvenience the staff, she continued to repeat the same explanation. Unfortunately, her manner came across as unnecessarily dismissive and unfriendly, particularly given how simple our request was. I would, however, like to highlight the exceptional kindness of the gentleman who was serving guests in the garden. He was a middle-aged waiter from Brazil, who was consistently warm, attentive, professional, and genuinely welcoming throughout our stay. His hospitality was greatly appreciated and deserves special recognition. We fully understand that a prestigious hotel such as Hôtel Martinez may accommodate major productions, exclusive events, and private functions. However, guests should be informed clearly and transparently about the actual extent to which these activities may affect their stay. **Had we known in advance that such a significant part of the hotel and its facilities would be unavailable or restricted, we would certainly have chosen another property.** When choosing a hotel of this calibre, guests are paying not simply for a room, but for the entire experience: the atmosphere of the lobby, the restaurants, the gardens, the service, and the freedom to enjoy the hotel's facilities without unexpected limitations. Our disappointment is therefore not with the filming or private events themselves, but with the considerable difference between what was communicated beforehand and what we actually experienced. We had looked forward to enjoying the unique atmosphere and hospitality for which Hôtel Martinez is known. Unfortunately, the combination of unexpected restrictions and certain service shortcomings prevented us from fully enjoying our stay. We would have appreciated greater transparency before our arrival, as well as a more flexible and considerate approach to guests during such an unusual period. For a hotel of this standing and reputation, we believe these are entirely reasonable expectations.

  Oct 15, 2026
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  Great hotel at boulevard kn Cannes

  Stayed here for the third time and again I enjoyed every moment. The hotel is very clean, the room is comfortable, the breakfast is great and the staff is very friendly.

  Oct 14, 2026