Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3393 reviews
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Aug 14, 2025SPA Experience
Excellent service at the SPA. Out of this world. I went several times. I will miss them tremendously. Magdalena Edith Daniela Guadeloupe Maricela
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Jul 14, 2025If it could go wrong, it did
I booked a King size bed. I Was given a room with a double bed. The room was the filthiest I have ever seen; dusty furniture and dirty floors. The furniture was mis-matched. The lamp and telephone needed replacement. The sink and tub had no stoppers. The patio furniture was broken. The door to the room needed sealant to keep out the dirt; and maybe muffle the morning wake-up at 6:30-7am from the blaring tour hawker across the street. Housekeeping needs better supervision. I moved after the tower turned off the water for the day. The new room was better; although the safe needed replacing. The topper was the day I shared an elevator with a man and his motorcycle. Security seemed to miss his check-in. The front desk staff was where requests often disappeared . The lines were interminable. There was no a/c in the lobby and no fans in the waiting area outside the coffee shop. The lack of care for the guests comfort was astounding. The adult pool had a rickety ladder as access that was not older adult friendly. I found a haven in the private pool (daily fees). The restaurants were excellent as was the staff in all of them. I was grateful that a new manager was hired during my month-long stay and was kind and accommodating to my requests. If only he had been there 2 weeks earlier.
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May 04, 2025
FIRST TIME IN ACAPULCO?
Acapulco is a wonderful place to visit. I recently went with my friend,and we stayed at the Hotel Emporio. First of all,it had nice rooms,clean pools,excellent service,and a great view. It also included tours and refreshing water at the reception desk. During my stay,I had some allergy problems while swimming in the ocean,but the hotel had a doctor and medication if you needit. If you are looking for a place to relax and have fun,Acapulco is a excellent option.
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Jan 26, 2025RANFERI MOLINA
PSA: NOT AN ALL INCLUSIVE HOTEL!!!!! Mr. Ranferi Molina (hotel manager at the Emporio) was the rudest manager I have ever encountered in the past 25 years of travelling to Alcapulco. We were advised by Ranferi that our "all-inclusive" vacation was indeed not all included. In our first days of the hotel stay, we asked our waiter for espressos, water bottles and about the room service options. Ranferi, the hotel manager mentioned that none of these options were included in the all inclusive package and there would be additional fee's for these items/services. He was VERY RUDE, unsympathetic and does not have any customer service skills. After deliberating with him for some time, Ranferi responded back to our requests by saying "IF YOU'RE NOT HAPPY, DONT STAY HERE".
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Nov 30, 2024Acapulco Vacation 2024
Very comfortable hotel! I appreciated the adults-only pools, but there are no steps or railings (only ladders). So I enjoyed the safety of the family pool. The service at The Island snack bar was exceptional, specifically Javier. Very attentive and prompt. Room service was also excellent. Still have a week left to enjoy!
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