Resort Details
- Castaway Grill and Shipwreck BarServes frosty tropical drinks, hamburgers, hot sandwiches and salads poolside.
- Lobby LoungeOverlooks both the lobby atrium and adjacent lake offering full cocktail service, wines by the bottle or glass, specialty coffees, scrumptious shared bites and pastries
- Mini MarketOffers fresh-baked pastries, ice cream, Starbucks coffee, pre-made sandwiches
- one80 Sport Grill & Bar
Immerse yourself in this energized atmosphere with a menu of American favorites, family games and a network of over 40 TV's broadcasting the biggest games
- The Watercress CaféTake in our lakeside view as you dine for breakfast and lunch. Your family can enjoy a buffet breakfast with their favorite Disney characters every Sunday morning
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Children's play area
- Exercise gym
- Game room†
- Golf,Offsite†
- Jacuzzi
- Laundry/Valet service†
- Parking
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Children's play area
- Exercise gym
- Game room†
- Golf, Offsite†
- Jacuzzi
- Laundry/Valet service†
- Parking
- Playground
- Pool
- Restaurant†
- Room service - limited hours†
- Sauna
- Shuttle to local attractions
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
† Fees may apply
- Children's pool
- Fitness center on-site †
- Jacuzzi
- Playground
- Pool3 outdoor pools
- Spa †Relax and rejuvenate – mind, body and soul – at the Kay Casperson Lifestyle Spa & Boutique, a 10,000-square-foot haven for beauty, wellness, and transformation.
- Tennis courtLighted tennis court
- VolleyballSand volleyball
- Golf †Resort guests enjoy preferred tee times at Disney's five 18-hole championship golf courses
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7671 reviews
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Dec 09, 2025Great location disappointed by staff actions
Just leaving this hotel after a week's stay, the location of the hotel was amazing, five minutes to Disney Springs. Regular transport to the 4 Disney Parks. Three days after arrival the AC stopped working went to reception and reported this, they said they would send someone straight away 50 minutes later went back down and manager said Have they not been yet!!!!! No as that's why I came back down. Maintenance came reset the AC then took a phone call and it was in Spanish slagging me off to his mate in Spanish never assume English can't speak another language, his response was That's not fair!!!!!! Went at 7:50 to order food from pool side bar asked the waiter if they were still serving food, replied yes, went to the bar and was told no food orders, perhaps communication between staff could have been better. I was sitting by the pool when guest relations came and spoke to me, and told them of the problems, she said she would get her manager to phone me, six days later no phone call. Room service is very hit and miss some are amazing but others, not. In shower there are containers on wall, one fell off on day 4 did not use them but this was still on the floor when I checked out of hotel, no one had bothered to attached it again. So hotel great location but staff let it down
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Dec 08, 2025
business stay / good food !
Stayed here for a conference - rooms are in need of a refurbish. If you have a chance, ask to be put in one of the suites - it’s a short walk from the lobby but the rooms are in better shape Don’t know if it’s an Orlando thing but my room smells musty. The positive: good water pressure in the shower The food in the Citrus canteen is tasty although pricey Letterpress restaurant food is also tasty - great service from Daril, Tina and try Surita’s pastries! Within walking distance of Disney Springs
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Dec 08, 2025Nice 2 days
Hotel nicely located across from downtown Disney- Lazy river was great.. breakfast was excellent Maureen suggested stuffed French tst… loved it and her!
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Dec 08, 2025Mixed bag…
This was really a mixed experience my first time at this resort. There are better options for the price. The good: the grounds and pool area are nice. I think families especially would enjoy the pool when the weather is nice. It’s nice having a small balcony to enjoy some morning coffee on. The location is why the price is high—it’s a 10 minute walk from your door to the entrance of Disney Springs, which was a big draw for us as we enjoy several bars and restaurants there and didn’t want to drive. The free shuttle to the Disney parks was really easy to use. The bad: our sheets weren’t especially clean. When they texted and asked how our stay was I asked for clean sheets and they did remake the bed with nice clean sheets. The second day when I went on the balcony I found a water bottle full of cigarette butts and what looked like tobacco spit …hard to say how long it had been there. I texted to bring to their attention and they said housekeeping would take care of it when the room was cleaned that day. When we returned to the room that evening the room had been cleaned but the bottle of cigarette butts was still on the patio. I texted again and they did quickly come up to remove it. Two of the nights the lobby bar was closed and not serving 10 minutes before their posted closing time and suggested I go down the hall to the other bar. I went to the other bar and we sat for a while without being helped…I saw people who were eating go find their own plates and silverware and others have to beg for a check so we left and decided to call it a night. I’ve been a Hilton fan for decades but will go to the other Hilton down the street next time, whether I can deal with a smaller pool in exchange for cleanliness and a smile.
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Dec 06, 2025
Highly recommend
Phenomenal service everywhere. I would definitely stay here again. The location is perfect for a solo trip and for someone who wasn’t interested in the parks.
- AdvisoryA minimum self-parking fee of $10.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $20.00 + tax per day, $24.00 + tax overnight. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryA minimum mandatory hotel-imposed fee of $35 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum self-parking fee of $22.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $30.00 + tax per day. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Resort Fee:
Hotel Mandatory hotel imposed resort fee inclusions:
o Guest Room High Speed Internet Access
o 1-800/local calls
o DVDNow rentals
o Disney Parks Transportation
o Daily Sun-care product
o Float Lagoon Access
o 10% off Food and Beverage (excludes Citrus28 and room service)
o $5.00 off any single attraction ticket sold at the Concierge deskThe above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.