$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Coffee shop†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Coffee shop†
- Communal bar area†
- Complimentary breakfast†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Beach †The resort is located on the beach
- Children's program †Kid’s club; Daily Half/full-day, evening, and week-long programs for children. Daily Activities can be tailored for individual, sibling, and group participation with the opportunity to make new friends
- Gym †exerciseRoom
- Outdoor pool †2 infinity pools on the resort complex, and one splash pool
- Gym †Fitness center
- Pool †Pool
- Spa †Spa facility
- Cancun Center
- City Center
- Xaximiulco Cancun by Xcaret
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4911 reviews
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Dec 04, 2025Beautiful ocean view and getaway
People were nice and welcoming but getting a restaurant reservation early is challenging. Plan on eating late! The rooms were comfortable with glass walls for the bathroom( sink area). One sink. Really nice shower. Push the little metal button on the shower to get hot water. That was fun! Ha. The view was wonderful. Listening to the waves was serenity. The bellmen were very nice and had our luggage up to our room swiftly. Being a diamond member had a few perks here. I’ve stayed at other Hilton Mexican resorts and never revived any upgrades. This time, I was acknowledged and we received a complimentary one upgrade. We loved it as we could see the ocean. Also when we went to make our dinner reservations the lady said since you are diamond and it’s your first night you het to go to the statehouse at 6:30! That was a huge gift and took the stress off of finding a place to eat. Very kind indeed! One negative - this is a family resort! Children and babies are everywhere. We did spend most of our time at the south pool as there very few children playing in the hot tub with their toys but that wasn’t anything compared to the other kids pool. If children bother you this isn’t the resort for you. Regarding the ocean, there has been damaging erosion here. The beach is limited and small. You can still enjoy it as the sand is smooth and very few rocks. The water wasn’t rough. There was a buoy line in the water as well. There are no chair or beds on the beach. Just isn’t enough room. The negative - a tractor coming and going trying to build a barrier with rocks to save their beautiful beach area. I hope they don’t lose their hotel to a storm. We stayed on the property and enjoyed every day at the south pool. Thank you Hilton for a great vacation!
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Dec 03, 2025Best steak dinner
Yvan pool from auma restaurant this guy was amazing alone with the food I highly recommand to come to this restaurant and ask for this server
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Dec 03, 2025
“Exceptional Service from Gadiel at Hilton Cancun”
We had the pleasure of being assisted by Gadiel, and I have to say he made our stay truly exceptional. He was extremely friendly, knowledgeable, and always willing to go the extra mile to make sure everything was perfect for us. His recommendations, his guidance, and his genuine care made our trip so much easier and more enjoyable. Thank you, Gadiel, for your outstanding service and for treating us with such kindness and professionalism. You were a big part of making our vacation unforgettable. Highly recommended!
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Dec 03, 2025Not meeting the standards of 5 star resort
We’ve been to many 5 star resorts and this is not meeting the average standard. Staff can be very rude (especially the staff in the Asian restaurant) food is average. No restaurant that’s serving food 24/7 which makes it hard meal planning with young kids. Waiting time to receive food goes above 30 min at time. Rooms are beautiful and beach is very nice.
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Dec 02, 2025My Stay at Hilton Cancun – A Trip That Nearly Ended My Life
I never imagined I would leave a vacation at the Hilton Cancun fighting for my life. What was supposed to be a relaxing getaway turned into one of the scariest experiences I’ve ever had. Shortly after eating at one of the resort’s restaurants, I became violently ill. Later, doctors told me I had contracted a parasite — something that can happen when food is not cleaned, handled, or prepared properly. Within hours, I went from feeling perfectly normal to experiencing severe symptoms that required urgent medical attention. I was dehydrated, shaking, and so sick that I genuinely felt like I might not make it. This wasn’t a “normal” case of food poisoning — it was extreme, painful, and completely avoidable. What made the situation worse was how poorly the staff handled it. Instead of taking it seriously, documenting the issue, or offering real assistance, I felt brushed off and left to deal with a medical emergency on my own. At a resort that presents itself as luxury and safe, this response was unacceptable. I’m sharing this because guests deserve to know the risks. The property is beautiful, but proper food safety is non-negotiable, and based on my experience, it is not being taken seriously. No vacation should end in the hospital. I hope Hilton addresses this immediately — no one else should have to endure what I went through.
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.