Hotel Promotions

Resort Details

Dining
OnSite Dining
  • Wai'Oli Lounge

    After a day of adventure exploring the volcano and historic Hilo town, sit down and unwind at the Wai'oli Lounge, with its picturesque view across Hilo Bay. Wai'oli means "Happy Water" and what better way to end the day  (or to start the day) happily with a refreshing Lava Flow or Mai Tai!  Beer, wine, well drinks and more exotic tropical drinks are available.

    CASUAL DINING AND PUPUS:  daily

    Relax with casual fare and appetizers in the Wai'oli Lounge.  On the weekends, enjoy the sounds of live Hawaiian
    GRAB & GO MEALS: daily

    During the day, Wai'oli Lounge offers a “Grab & Go” limited meal service, including a variety of sandwiches and salads, and the soup du jour.

  • WSW The Steakhouse
    The letters “WSW” represents Whiskey Steak and Wine and occupies 5,600 square feet in the area where the former Queens Court Restaurant was located and is the only true steakhouse in Hilo featuring first-class steaks, an array of seafood, the best wine list in East Hawaii and a table-side Whisky Cart. 
    WSW The Steakhouse will be serving dinner daily.  The expansive menu to include and not limited to Premium Certified Black Angus steaks and chops, daily specials such as Surf & Turf, Wagyu Grade Tomahawk Live Kona-Cold Whole Lobster. A floor to ceiling walk around glass display showcases the impressive selections of wines and spirits.  If guests are Whisky enthusiasts, we have a Whisky Cart with hand-picked selections that will be poured table-side.

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.5 2478 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointing

    I was with a Road Scholar group. We stayed two nights. The keys to our rooms did not work the second night, No apologies. No clean towels were provided or garbage cans emptied. No supplies replaced. An unfriendly front desk. Again, no apologies

    Sep 26, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful Views

    There are only 2 nice hotels on Banyan Dr. Hilo Hawaiian is one of them. We had a bay view room. The view is awesome. Coconut Island and a lovely park are next to the hotel. Our room was on the 8th floor, it was very clean and roomy. We were there celebrating our 25th anniversary. There is ample free parking. No free breakfast, although the hotel gives you $10 off coupons - 1 per day of your stay for food. The location is great - close to the Volcano NP, waterfalls, zoo, Mauna Loa nut factory, Hilo downtown and the airport. In our opinion the WSW Restaurant was a bit overpriced.

    Sep 13, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Do not stay here!

    Stay away. Hotel is dated and dirty. Lobby furniture was stained. Room furniture was banged up and wallpaper was peeling. Asked for a feather pillow but they didn’t have any on the property. We checked out after an hour and went down the road to the doubletree. Even the desk clerk agreed that the place is disgusting. Clerks were nice and refunded us.

    Aug 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Unforgettable wedding

    The Hilo Hawaiian Hotel exceeded our expectations for our son's wedding. From planning to execution, the team's dedication, professionalism, and aloha spirit shone through. Exceptional culinary experience, attentive bartenders, and efficient wait staff made the event seamless. Warm hospitality and attention to detail made our experience unforgettable. We couldn't have asked for more. Mahalo nui loa to Matt Pickett and the entire team for creating lifelong memories. We'll always treasure our experience at the Hilo Hawaiian Hotel. Highly recommend for weddings and special events

    Aug 22, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Stay somewhere else

    Was there for a business trip last week of July 2025. Hotel in poor condition - stains on the carpet, musty smell in room, no microwave and the road noise (lots of cars with loud thumping music driving by at all hours) is horrible if they put you on the side of the hotel that faces Banyon. I was there during the tsunami and after a 16 hour work day, I went back to the hotel to find the hotel completely empty, no personnel there, elevators locked down, no text or email to let me know the hotel was being evacuated and no notices hung in the open lobby to indicate where I should go or when they expected to open. It's a horrible hotel.

    Aug 04, 2025

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.