Resort Details
- Ciao
International/ Italian A la carte service.
International breakfast, Italian A la carte dinner.
Reservations recommended. - Frida
Mexican A la carte specialties.
Reservations recommended.
- Ipanema
Brazilian grill serving A la carte dishes.
- PizzetoDig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
- The MarketInternational Buffet
- Varioius Bars and Lounges
• Smash Bar – lobby bar
• Dive – swim-up bar
• Float – swim-up bar
• Splash – pool bar
• Beach Bar
• Diego Bar - poolside bar
• Uncorked - Wine Bar $
- Zen
Asian a la carte Izakaya, teppanyaki & sushi.
Reservations recommended.
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- 24-hour front desk
- Accessible baths
Adapted room doors - ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- Concierge desk
- Exercise gym†
- Housekeeping - daily
- Internet services
- Jacuzzi
- Meeting rooms†
- Nightclub†
- Non-smoking rooms available
- Parking
- Pool
- Restaurant†
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Wakeup service
† Fees may apply
- Basketball court †
- Billiards †
- Children's program †
The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.
Hard rock roxity kids club™
- Fitness center on-site †Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
- General †
- Memorabilia, featuring a selection of priceless music memorabilia.
- Amphitheater, hosting live music and shows
- An expansive poolscape - Nightclubs †
- Pool †Freestyle pool with a section for children and pool with hidrojets.
- Spa †Rock Spa ($)
- Tennis court †There are two lit tennis courts.
- Golf †- Riviera Cancun Golf Club designed by Jack Nicklaus - 20%service fee applies.
- Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies. - Water activities †
- Chichen Itza
- Tulum Express
- Boogie Surf Dolphin Ride
- Paradise Adventure, Subsee & Snorkel
- Zip Line
- Tumbler Store
- cancun marketCancún’s Bazaar,Cancun Shades,Monogram,and Rock Shop®
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19822 reviews
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Feb 17, 2025Awesome Family Trip!
Amazing trip with family and friends! The weather was perfect, facility was clean and well maintained and Rodrigo and Ernesto were awesome! Would highly recommend this resort die anyone looking for a family trip! See you soon HardRock Cancún!
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Feb 16, 2025“Mixed Experience: Great Service & Entertainment, But Needs Renovation”
Date: February 2025 Overall, the cost is very high, and the value doesn’t feel tangible for what you pay. Our expectations for a Hard Rock experience were much higher. • The facilities are quite worn down. The elevators have broken screens, and the furniture feels outdated. • The in-room tablet wasn’t working. We were told someone would come to fix it, but no one ever arrived—we had to solve it ourselves. • The bathroom phone is extremely old and sounds like an alarm when it rings. • We were informed that renovations are underway. On the positive side: • Room cleanliness was excellent. Fresh, soft towels were available daily. • The bed, pillows, and sheets were very clean and comfortable. • The in-room jacuzzi was fantastic. • The pool, entertainment, and bars were great. • Food quality varies: Snacks like burgers, fries, nachos, and hot dogs were excellent. However, the restaurants get very crowded—expect wait times, and one even requires reservations. • The bars are a highlight, offering a great variety of drinks, including high-quality spirits for shots. • Service was exceptional. A special thank you to Janet from the third floor at the pool area—she made our experience even better! • Entertainment activities were super fun. While some areas need improvement, we still enjoyed certain aspects of our stay.
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Feb 13, 2025The service by Jessy and Kev Boy were excelent!!!t
You must taste the different kinds of food, deserts and good drinks in all the places that hotel provide for their guess. There are many amenities and activities during all day and finish at night in order to enjoy those. You can drink hot and cold Coffee all day.
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Feb 13, 2025Old Hard Rock
The hotel is very old. 1989. The furniture, bathroom, ect. The staff is nice, food, nothing to brag about. I have been to many Hard Rocks, and this is the worst. They claim to start remodeling next year. Pool was ok. People kept taking off towels from our seats, to use. Not many chairs around the pool. Got to be a real problem.
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Feb 12, 2025
Nice resort, but began with selling pitches
Nice to have all food and drinks included (including alcohol and room service) during a trip to not have to worry about being nickel and dimed. Toro and Zen restaurants were good. Frida buffets had good variety. Ciao restaurant (a la carte) was pretty bad. Short ribs were very dry and portions tiny and seafood dish was meh (but it's all inclusive so I ordered an additional plain pasta dish which made up for the dry short ribs. but it was simple pasta). Room was nice. Never used jacuzzi in room, but bed was comfy and ocean view was beautiful. Housekeeping cleaned room very well. Pools were nice and not too crowded. Beach set up (chairs were super comfy) was relaxing. Attendants were kind. The person (or butler) that we were assigned to us for the whole stay --> we had to meet with the first night in order for him to tell us about the breakfast meeting where they try to sell you a travel contract. He was nice, but we never got a text or call from him after that first night. Had 3 people try to get us to buy something during that morning session. Once we got past that first day, it was more relaxing without all the selling pressures. They are currently renovating -- I know it's an older property, but honestly still looked nice. Shows were great and MC was energetic. Would go to this resort again, but would start off trip by telling the "butler" no to the presentation breakfast (which was never presented as an option) and just enjoy the beauty of the resort and city.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.