Resort Details
- Bars*Lounge Bar: Access to the Lounge Bar will be permitted only to persons over 18 years old
with beverage service and a concert by a live pianist every night.
*Sports Bar 5 Avenue
*Bar Areito inside Areito Disco
*Pool Bar Relax
*Poolbar Fantasy Bar
*Poolbar Maya Bar
*Poolbar Tequila
*Chill Out Ibiza
*Lobby Bar Sunset
*Lobby Bar Riviera
*Platinum Sunset Bar
*Platinum Riviera Bar.
*Theater Bar
*Beach Bar Poquito
*Bar Punta Bete
*Bar Chactemal
*Chill Out Bar
*Bar Piano - Chill OutOpen from Monday to Saturday divided in 4 sittings (6:00pm, 7:00pm, 8:00pm, 9:00pm). Maximum occupancy of 30 people. Only guests staying in the Yucatan Platinum Suite can dine at this restaurant.
- La FondueSwiss thematic restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included for guests in the Junior Suite category.
- La HaciendaMexican restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La Tortuga RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La VaqueriaGrill restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Las OlasSeafood restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Le FleurInternational gourmet restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included in the All Inclusive program ($).
- Mama MiaItalian Restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- MisoAsian restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Negresco RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- RivieraInternational Buffet. Non-smoking. Air conditioned.
- SunsetInternational Buffet. Non-smoking. Dress Code: In order to
respect the different cultures visiting the hotel, guests
are requested to observe dress codes. The use of a t-shirt and shoes is obligatory. Please do not enter while wet. - TapasSpanish cuisine. Access to the Tapas bar will be permitted only to persons over 18 years old. Serving dinner with prior reservation. Operates two shifts every night and every shift will offer a live Flamenco show to liven up the dinner.
- 24-hour front desk†
- Air conditioning†
- Disco†
- Exercise gym†
- Housekeeping†
- Laundry Facilities†
- Room service†
- Tennis court†
- Water sports†
† Fees may apply
- Fitness center on-site †Fully equipped Fitness Center within Spa complex
- General †
-Daytime organized activities
-2 paddle courts-a pickle ball court
-Multi use court (basketball, football, soccer, etc)
-Introductory scuba lesson in swimming pool (1 lesson per person per stay) - Pool †12 swimming pools (8 main swimming pools for adults and 4 for children), some with Jacuzzis inside.
- Tennis court †
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13330 reviews
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Jan 26, 2026A trip worth recommending!
My husband and I are there and had supper at MAma Mia last night. The mean was exceptional as it was three years ago when we went.
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Dec 31, 2025It was alright but caution
We had a mixed experience: The resort is nice, The people were pleasant at the resort, food was amazing. We travel for snorkeling and beaches. We could not swim because of all the crap / debris in the water, I can’t hold that against the hotel as it can’t be helped, but….. We were immediately turned off of the beach because it was all sand bags holding it together and they are all visible. Even though the resort was under construction it really wasn’t that noticeable. So they did a good job hiding the noises and work. I’ve tried to write on the princess’s Facebook posts about my experience and they’ve deleted my comment 3 times so I am making a permanent record of my trips experience here on trip advisor so they can’t delete it. Word of warning: We were asked to go do a breakfast and an hour meeting with staff about the many benefits of the hotel, in return they were going to give us a free ticket to chichen itza. We did it to save money on the tour. We ended up eating the rep, then going to watch a 10 minute movie about what they were going to pitch to us then they took us to a table and tried to sell us on buying into their royal holiday vacations package. It would have us booking through them for their resorts and partner resorts for points. But you pay for the points. The pitch started at a whopping $65k us funds and ended with a $750 US funds package to test it out. We went through 3 different salesmen who were increasingly pushy. I overheard them offering 8k to another man in the room as we walked in so it’s very random what they try to get for the package. We were in that room for 4 and a half hours before we got our free ticket to chichen itza. It really wasn’t a great experience or worth the free ticket to lose half of the day. Don’t say yes to the sales pitch.
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Dec 22, 2025
Was great until...internal theft issue
Just left Saturday.... Was victim of theft from my locked safe in room on last night there. So far hotel is blaming me. Told them found my $$ missing literally on the shuttle to lobby when I went give the bell man a tip. Both my wallet and wife's purse cleaned of every dollar (usd and cdn). 100 % safe was locked and we seen the money at 7pm when we went to our last dinner. Suspicious worker.mingling in hallway when we went for dinner. Came back around 11pm and went to bed..up at 230am for 3am shuttle to airport. Noticed all $ gone when offering a tip. Walked to front counter for checkout. Clerk didn't seem to concerned (as if this was ok and normal). Told me to report it to security (who was closed or nowhere around). I literally has 5 minutes to catch my shuttle. Anyways left and emailed hotel from Cancun airport and sent a msg immediately to the concierge. I was told since I didn't report it I was breaking their policy as they couldn't proof a theft occurred. I told them I realized my $ is history and will not be reimbursed however this shouldn't be happening and they ought to attempt to find the culptit(s). This was clearly an inside theft. I asked them to secure the hallway video immediately to retain it and get the door entry records. All I keep getting back in responses was "sorry for your inconvenience". It's not an inconvenience it's a theft ! It seems like they know if you're gone and not there in person to fill out a form they conclude their efforts. The room was new and finished in the last month. I recommend people do a google search of the hotel safes... I had no idea how easy it isto gain access with online codes. I suspect the hotel didn't change the default code as it was so new. All I know is that they got a good scam going and know to get you on your last day and upon departure the hotel won't investigate. Seems like they don't care but they really should as the criminal worker(s) have no place amongst the honest and hard workers there. Been there 2 times....would have been many more trips but now we will go somewhere else. Clearly we are not valued enough. Enough said. Good luck...don't use the safe and get and fanny pack! Maybe a nanny can for the room !
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Dec 20, 2025
Mexico Grand Riviera Princess
This resort was awesome, there were 50 of us for a wedding and not too much to complain about. Even with construction on the resort it was still awesome. The picture shown here is our room and on this side of the resort there is no sunshine in the pool so the waster is always cold. (November). We still loved the swim out. next time we would ask for all day sun. The restaurants were very good especially Mama Mia. The beach was beautiful, could swim most days in the ocean. We did an excursion to swim with the turtles and see the cenotes, I would highly recommend, it was amazing.
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Dec 08, 2025Fraud and not What we expected
So when we arrived the first night they gave us their outdated rooms which is not what we payed for and they finally moved us to the updated room the next day…and while we were at the resort they kept charging our card 58$ dollars randomly..today is December 8th and they are still continuing to charge randomly..we spoke to front desk and they said they have no clue ..but it is a huge fraud that they are doing ..I do not recommend this place at all ..don’t let the pictures fool ya…I promise you will not be happy
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryGrand Sunset Princess reopened November 1 in Riviera Maya with renovated beachfront resort, pools, restaurants, water park, sports bar, ice cream parlor, kids club, and more—classic rates remain, book quickly!
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.