Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

26800 reviews

• 

  Mouldy and poorly maintained rooms.

  On arrival we were allocated a room on the ground floor, no particular view from our balcony ( not a problem ) The main issue was that the room absolutely stunk of mould/ damp, the bathroom was fairly dirty and the shower leaked. I should have complained but we were absolutely exhausted after a long journey and just went for food before an early night. Later in the holiday we spoke with a family who had exactly the same experience as us and had had the good sense to complain. They moved rooms THREE times before they were finally offered one that didn’t smell of mould. Having returned home today and started the process of washing clothes it is absolutely shocking how badly all our clothes ( used and unused) smell as do our suitcases , wash bags etc. I am absolutely furious with myself that I didn’t complain… what was I thinking??!!! Otherwise the food was excellent overall, the staff in the bars/ restaurants were hardworking and polite and the resort itself is fairly well maintained. The beach is a bit crap and often struggles with seaweed issues ( which they try hard to keep on top of ) This resort is sold and marketed as being five star….. it really isn’t, we travel extensively and I would rate it as average four star at best. And our room was two star ( at best ) There will undoubtedly be many hotels in the Cancun area vastly superior to Grand and I would recommend that other travellers should explore those options. Hugely disappointing experience.

  Feb 18, 2026
• 

  Upsetting

  We are three guests currently staying at Grand Sirenis for a 7-night holiday. After just the first day, we feel compelled to share our experience. The most serious issue occurred at the buffet. While eating ceviche, I bit into what turned out to be a small pebble. I genuinely thought I had cracked a tooth. Thankfully I did not, but this immediately raised serious concerns about how seafood is being cleaned and prepared. Finding debris in raw seafood is not simply unpleasant, it presents legitimate health risks. That evening, after an exhausting day of travel, we went to bed expecting a proper night’s rest. The pillows were extremely hard and lumpy . Very dense, uneven, and uncomfortable. Within a short time of lying down, I developed a severe neck spasm that escalated into an intense headache. This was not minor discomfort. It required taking three different medications throughout the night in an attempt to manage the pain and alleviate the headache. I rotated through every pillow in the room, stacked them, removed them, folded towels for padding, and ultimately slept on a tightly rolled towel because it felt more tolerable than the pillows themselves. No guest should have to engineer their own bedding in the middle of the night. Neck strain and migraine-level headaches are not trivial inconveniences. They can impact days of a vacation, not just one night. Experiencing that level of physical distress on the very first evening is absolutely unacceptable. I am just hoping I won’t have to go through this every night, otherwise this will be a vacation from hell! Now for the minor grievances: The bathroom lighting design compounded the issue. The lights automatically activate and shine through slatted openings into the bedroom area. Because of the constant discomfort and movement during the night, the entire room was repeatedly illuminated, disrupting everyone’s sleep. Other grievances may seem smaller in comparison — but they still matter. At check-in, we specifically requested to stay on the same side of the resort as during our previous visit. The receptionist assured us this would be accommodated. We were placed on the opposite side. If it was not possible, a direct answer would have been preferable to reassurance that proved inaccurate. Additionally, the concierge was able to secure only one restaurant reservation for our entire 7-night stay. For a week-long visit, that is simply unacceptable. Guests should reasonably expect access to more than one specialty dining experience. Some details may appear minor in isolation. But when combined with issues that affect guest health and safety, they significantly alter the overall experience. We arrived expecting rest, quality service, and attention to detail consistent with the resort’s reputation. We hope the remainder of our stay reflects those standards.

  Feb 18, 2026
• 

  Would recommend to my favorite people

  Very clean, gorgeous beach with ample chairs,and a reef within easy swimming distance. Food was excellent with friendly fast service

  Feb 17, 2026
• 

  A beautiful resort with a sub-par beach and tired rooms.

  For starters, the picture of the beach, shown on this web page is very deceptive. The beach is VERY small, and not even close to what is shown. We enjoyed staying at the beach for our entire stay, as we can sit by a pool anytime, the beach experience was disappointing. There were sufficient amounts of lounge chairs, earlier on in the morning, however, the chairs with an actual view of the ocean, are limited. The rest of the chairs are positioned behind a large area of plants and trees, and you are basically looking at trees all day. Therefore, it was necessary to head out to the beach at 7:30 a.m. to get chairs with an ocean view. The activity pool was lively and noisy, if you like that sort of thing. The relaxing pool in the middle of the resort was full, at all times of the day. Also, because it is surrounded by trees and rocks, it is very hot, in this area, as the air barely moves. However, it was very picturesque. It was a joy to be amongst the wildlife, including spider monkeys, who are not shy, capybaras, racoons, cats and a multitude of iguanas, who all roam freely around the resort. We were put off by being upsold upon our arrival, to obtain a better room, for an additional $1,500.00 USD for the week. Meaning, they put us in a crappy room, in a crappy area of the resort, but, for the additional money, they'd move us to a better area of the resort in a better room. This felt like extortion in a way as we felt we had already paid top dollar for this resort. Our room was sub-par, at best. We were in the Humahpu (1400) block and the balcony view was horrible. We were looking at dead trees, essentially. The room was tired and the furniture needed a re-fresh. The handle on the balcony door was hanging on for dear life. Notwithstanding all of it, we accepted it all, for the little time we were actually in our room. Very limited English TV channels so bring a firestick. Fox News and CNN were pretty much the only English availability and once in a while HBO would have an English movie. The buffet food was meh. There is an Ultimate Members Club, at this resort. The Ultimate Members receive preferential treatment. Special Black Shuttles, the best seats and booking times, in the a la carte restaurants, special roped off section at the beach. I found it a little obnoxious, as a non-member. Being seated at the back of the a la carte restaurants, by the server's station, and when asked to be moved to a better table, we were told that the overhead a/c was too cold at the better table, only to watch the Ultimate members being seated at the better tables. This occurred at the three a la carte restaurants we were at. The food at the Butcher restaurants, despite the name, was not good. The steak was rubbery and fatty. The food at Carnal was very good. The selections of the a la cartes when booking immediately upon our arrival with our concierge was limited at best. The times we were given were terrible, however, we accepted them, so as not to have to eat at the buffet. The variety of foods at the buffet was good, however, it was the same, night after night. Very greasy/cold/boring. However, very typical for a resort buffet. The breakfast buffets at both the Pueblo Lindo Restaurant and the main buffet restaurants were very good. The bike ride tour through the botanical gardens and to the cenote was superb. Our guide was awesome. We took an excursion to Chichen Itza to see the ruins, with Nexus Tours and they did a great job. Overall, a pleasant stay. The resort is beautiful and the grounds are stunning. Would we go back....probably not.

  Feb 17, 2026
• 

  Great experience overall

  Overall we were pleased with the resort. We had no idea how big it actually was until we arrived and we were shocked how beautiful everything is. It has many walking pathways with beautiful jungle plants and lighting. The restaurants, lobbies, bars, seating areas, and buffet are beautifully decorated with furniture and decor. Our only complaint would be the service at the bars. There is not enough bar tenders at the bars. For a beach bar, having one bartender on during the day is not enough. It leads to lines regularly. I don’t know why they don’t have 3 bartenders on. Either to save on the hourly wage or the save on the liquor dispensed. The coffee shop is the same problem. Continuous line and their level of English proficiency in the coffee bar leads to multiple wrong orders. The food is pretty good except for the lack of chocolate in the whole resort, as to be expected for being in Mexico, their sweets just aren’t really sweet. Mini bar restock was good after asking for specifically what we wanted. Rooms are cleaned. The frequency of cute critter sightings is fun. Raccoons, coatis, monkeys and those cute furry mini looking pig things called sereques. The beach is great for snorkelling. This resorts beach chairs are not directly along the shore. They are further back, up a slight hill incline. So when laying down, most places you cannot see the water. I prefer being along the shore. Other resorts have better beach service for drinks. You may never get served if you wait for the one server on the entire beach. You need to walk to the bar yourself for drinks. We ate at the Italian, Asian street food, and butchers meat restaurant. The Italian was really good. The Asian street food was a little confusing but still found some yummy things. The butchers restaurant we had steaks. They did their best, everything is just better quality and better cooked back at home but it was still decent. And lastly, one complaint would be the pillows. They are way too bulky. I use much smaller softer ones at home. Even my partner who does use a larger pillow at home got a sore neck too the first 2 nights. We ended up having to take the pillow cases and put them over the couch decorative pillows for the whole stay at the resort. The AC and heat works really well in the rooms. The toilet water and sink have very stinky water. Such a turn off trying to wash your face in stinky water.. like old bleach/sewage. The shower water doesn’t stink but it does seem to have a softener in it. Bring ear plugs to block out the noise from the other inconsiderate guests who are noisy when they come back to their rooms late at night.

  Feb 16, 2026