Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16223 reviews

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  Nice holiday! Animation Team

  Brilliant holiday. Bombon made our holiday so much fun. Great with the adults and children

  Oct 23, 2026
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  Vacation of a lifetime

  Excellent trip highly recommend this hotel the staff is great especially the entertainment staff led by Bombon who trully made the days fun and exciting

  Oct 23, 2026
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  It just keeps getting better!

  Our 4th time visiting Grand Sirenis Punta Cana Resort & Aquagames was so much fun. We surprised our daughter & her partner by being there when they arrived. We could not have pulled it off without the help of our Concierge, Yeralfis and Butler, Vladimir. They really went the extra mile for us, The staff at this resort absolutely make your stay a wonderful and fun experience. Every single one we encountered was polite, friendly and a common reply when we thanked them was, “It is my pleasure.” The Animation team are so welcoming and engaging and we also enjoyed the nightly entertainment from shows at the theatre to events at the outdoor plaza and various areas around the resort. Our room was very comfortable, mini fridge stocked daily, A/C kept us cool and beds were comfortable as well. The resort grounds are very well maintained, the groundskeepers there do an excellent job. Not all A La Cartes were open every day as it was low season. They alternated the openings so we still had the opportunity to dine at all of them. The food was very good, the buffet has something for everyone and the À la carte menus had some excellent choices as well.

  Oct 19, 2026
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  Nice trip

  The service was very nice, there rooms, the amount of activities and people were incredible. Diosmery the girl working on the restaurants and buffet is very special, she is the best, she recommended us places to go and always answer our question. Thank you to all the staff and good servers. I will say the only issue I had was food. They have a good variety but more Americanized or European. I think being in Dominican a menu that includes more Dominican food ( unos tostones, banano cocinado, mofongo, un tres golpes, unos buenos frijolitos hacen falta de vez en cuando).

  Oct 18, 2026
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  AVOID

  Wouldn’t recommend this hotel to anybody. Basic health and safety standards aren’t met onsite. Namely, cables hanging out the sides of the pool under the water, I wouldn’t allow my son to swim in there. How a child has not drowned yet by becoming entangled is beyond me. There was another accident at the side of the pool, a guy severed his toe on the edge of a sharp stainless plate that was an inadequate size and was placed across a large circular hole in the side of the pool wall, leaving a gap top and bottom. We witnessed staff brushing his blood into the pool which is a bio hazard. The pool was kept open. Absolutely unbelievable! We had a room change the first day as our room had not been adequately cleaned, it wreaked of damp and the air con was leaking. We changed to a room that was cleaner but still smelt of damp. No bed was made up for our son, three pillows were left on the double bed for all of us. It took 5 hours me chasing reception to get a bed made up, after a very long day travelling. Eventually a maintenance guy was sent and not housekeeping to make up the bed. The cleaning was inadequate and the bed changes were an actual nightmare to get done. Food was always cold in the buffet restaurants, it wasn’t changed regular for fresh. The pool bar food in particular was not rotated and it was just left to dry out all Day. The place was full of flies, I just couldn’t eat in there. Drinks were never stocked at the bar, trying to get a cocktail that wasn’t already frozen was nearly impossible, Fanta was never available. Staff were rude and very unhelpful, upselling is huge at the hotel and be wary of getting roped into a ‘complimentary breakfast’ it’s basically a 3 hour hard sell for exclusive members status. Laughable seeing as they couldn’t even get the basics right for non exclusive members. Beach was full of seaweed and some days it was just left to build, the smell was absolutely stomach churning and again was a health hazard. Activities regularly ran late and children were just left waiting around for staff to start them. We provided TUI with all the evidence when we returned home and secured compensation, they themselves said the accommodation and service received fell short of TUI standards. Absolutely diabolical ….AVOID.

  Oct 17, 2026