Grand Riviera Princess All Suites Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13327 reviews

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  Disappointed stay

  ⭐️⭐️ Google Review – Grand Sunset Princess (Miami Riviera Cancun / Delta) We arrived two days ago and I want to share our honest experience so far. I’ll start with a few important concerns: 1. Safety issue with lighting: When you walk out of the rooms toward the elevators, many of the lightbulbs are not working. The entire area where the elevators are located is completely dark. It feels very unsafe to walk through a pitch-black hallway, especially in a hotel that was recently renovated. 2. Shower design flaw: The rooms themselves are beautiful, modern, and very clean. However, the shower has no shelf or ledge at all to place a bar of soap, shampoo, or anything. It makes no sense in a renovated room to leave guests without even a small spot to put their toiletries. 3. Restaurant signage: Every à la carte restaurant has no sign or name on the outside. You have no idea which restaurant is which unless you stop and ask. It would be so simple to add the names so guests don’t have to guess. 4. Hospitality could be better: We’ve been to Mexico many times, and usually the friendliness is outstanding. Unfortunately, the staff here hasn’t been as warm or welcoming as expected. 5. Honeymoon experience disappointment: We arrived as newlyweds and mentioned it at check-in. The front desk agent, Victoria, seemed surprised and even asked us to show our marriage certificate—something we obviously don’t carry around since we got married three days ago. It felt unnecessary and a bit disrespectful. No honeymoon acknowledgment or gesture was made, which was disappointing. ⸻ On a positive note: • The rooms are very clean and beautifully renovated. • The resort itself looks nice overall, though there is still a lot of construction happening. • The daytime entertainment, music, and pool games are excellent and do keep you busy. • The renovated areas of the restaurants look great. I will update this review as the week continues, but I hope management reads this and addresses some of these issues. There is potential for a great experience here, but several details need attention.

  Dec 03, 2025
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  First and last time in this resort!!!

  Worst resort I’ve ever stayed in!!! The service was as terrible as it could get both in cleanliness and food taste and quality!! No salt or pepper in their food! Was always served cold food in all the restaurants!! Everything tasted horrible!! I had candida when I got home from their poor cleaning and cooking skills!!! The resort was said to be newly renovated but all their bathrooms were unfinished in all rooms. They had no caddy to put any toiletries in the shower. And the shower stunk of poop once it got wet. The cleaning crew did not clean the room properly and also forgot to leave towels I. The rooms. We had to call twice at the front desk for the issue to be resolved.

  Nov 27, 2025
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  A full on construction zone

  Unless you want to vacation in an active construction zone (at full cost because they say one side is completed) avoid. Construction noise all day, every pool bar but one closed and then they did work on that pool so there was no filtering for days, the front mirror in the “completed” room fell on my toddler as we were leaving the room (she’s fine thankfully her croc took the brunt of it). All kids features are closed but there is no work being completed on them. The bathtub can be pushed around the room, the safe has stopped working multiple times. I honestly have never had to call for service so many times at an all inclusive. Save yourself a headache and book elsewhere until the Reno is fully completed.

  Nov 21, 2025
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  Damp stinking room

  The room we had smelt of damp and our clothes were ruined and covered with mold spores. I complained to Tui who did not want to know. We encountered a lot of rain so spent a lot of time our room as there was nothing to do. Don't be fooled by the photos this place is not what its advertised as.

  Nov 19, 2025
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  Doorman

  Israel the doorman was excellent. He was funny and so helpful for our full vacation. Such a great experience for my husband and I.

  Nov 18, 2025