Resort Details

Dining
OnSite Dining
  • Bambu
    Offers guests a perfect place to enjoy the best exciting and exotic oriental cuisine that is sure to please.
  • El Bosque
    Main restaurant offering international cuisine, buffet style.
  • Portofino
    Next to the main pool, this restaurant pleases your palate with exquisite recipes of Mediterranean cuisine, resulting in incomparable dishes.
  • Various Lounges/Bars
    - La Placita 
    - Secret Bar 
    - Las Olas 
    - Las Terrazas
    - Hemingway Bar
    - Beach Bar
    - Sports Bar 
  • VIVA MÉXICO
    With a magnificent view of the bay, this restaurant offers you a delicious selection of Mexican cuisine specialties, plus an extraordinary dessert bar.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services

  • Various Wedding Packages are available.
    Please contact hotel directly.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Mini club for children 4-12 with an extensive play park. Offers television, videos, Sony Play Station, music equipment and a wide variety of daily supervised activities.

    "Baby Club" for infants 1 - 3 years old.

    Parents will be supplied with a page in the event there is a problem they can be notifies immediately.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    There is an outdoor hot tub.
  • Motorized Water Sports †
    Water skiing
    Jet skiing
    Scuba diving
  • Non-Motorized Water Sports
    Windsurfing
    Kayaking
    Boogie Boards
    Stand up Paddle board
    Catamarans
    Surf boards with free long board lessons
  • Pool
    There are 3 pools on-site including an Infinity pool overlooking beach and Banderas Bay.
  • Sauna †
  • Spa †
    Guests will pay a fee per person, per day to access the wet areas of the Spa.
  • Steam bath †
  • Tennis court †
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within 10 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Covered outdoor theatre hosts live nightly entertainment featuring local talent. Wide variety of theme nights including audience participation and Broadway style shows.

† Fees may apply

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 14473 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    From Frigid Canada

    Spent time with family. 3 year old grand daughter had lots of fun. Lots of activities for children. Service was great. Nice pools to cool of in and for exercise. Meals were very tasty.

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    It’s okay

    If you like luxury this is not the place for you. If you want a more natural setting you will love this place. Prepare to do a lot of walking just to get to your room and the dining

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great beach vacation

    Gorgeous property and beach amenities with really friendly staff. Good food and drinks and comfortable beds. Will definitely be back.

    Dec 08, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Utter disappointment

    I'm appalled this is considered a 5-star hotel. The place is a 3 star for a number of reasons. It's very tired especially in the rooms - the flushers for the toilet were half broken and in my parents room it was completely off the wall, sink cracked, shower and sink dirty, etc. The food there is an abundance however quantity over quality, and the drinks disappointing with 1 beer and not even using real fruit in cocktails but concentrates (eg. Red berry mojito). I'm especially shocked with how I was treated at this hotel considering the cost and reviews of it. I booked my pick up shuttle through the hotel link they provide only to customers who book directly through them, and 2 days later had my booking confirmed and guaranteed. After getting my bag I went to the meeting point as instructed and no one was there, I waited about 20 minutes until then asking my parents who had arrived before me if they could ask the hotel where the shuttle was. After 30 minutes of the hotel calling people, they told my parents there had been a mistake and no one was coming. I was now the only person left at the airport with a couple taxis (9pm) and so I went to grab a taxi which they told me would be $138 US to the hotel. I'm incredibly glad I trusted my instincts thinking "if this hotel forgot me, I don't trust that they'll even cover this taxi", so luckily managed to grab an uber which was a dodgy enough experience being a young woman alone at that time. Once I got to the hotel, no one was outfront to help with bags or even greet me. I didn't receive one apology from any member of staff when I checked in, but I was told if I emailed my uber receipt that then Alba would deal with it the next day. No one contacted me the next day, and on check out this hadn't been dealt with. No one at the hotel was aligned and tmjust tried to pass me from person to person or tell me to call back on the issue. Martha, the employee who manages the relationship with the shuttle company came back that my flight arrived 1 hr after the last shuttle - great but why did I receive a confirmation email saying my booking was guaranteed? The hotel has left it that there is nothing they can do and to contact the shuttle company as its their problem. Thanks Grand Palladium, I will never stay with your chain ever again and would highly discourage anyone from staying here. There are so many nicer resorts that will treat you with hospitality.

    Dec 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Friends vacation

    Wonderful trip. Bar service was excellent. Food was excellent entertainment a little lacking. Overall a great time with friends

    Dec 06, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.