Resort Details
- BoghaliAwaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
- Chang ThaiSweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El DoradoA savory steak house with the best grilled cuts.
- La AdelitaMexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
- PortofinoItalian restaurant with artisan pizza, pasta and other classic dishes.
- Poseidon
Beachfront restaurant with fresh grilled fish and exquisite rice dishes
- SumptuoriTeppanyaki restaurant with show cooking and Japanese specialties.
- Various Bars/Lounges15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's programClubs for babies, kids and teenagers
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsIncluding stand up paddleboard
- Pool4 pools, including one for children.
- Spa †Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
- Tennis court †
Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from:
- 8 illuminated clay tennis courts.
- 1 soccer field for teams of 7.
- 1 paddle tennis court.
- Bar-cafeteria with TVs to watch tennis among other sports.
- Gym for warm-ups, stretching and basic workouts.
- Exclusive exposition of Rafa Nadal objects and garments.
- Merchandising store with premium products and stringing service available.
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13119 reviews
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Dec 10, 2025Expected to be worth it. Stay away..
We are here now. Building 13. First day. I read all the good reviews and bad as well, good ones overtook so we booked it. Booked it with a highest membership level. Now, this whole day, is absolutely not acceptable. 1. At the check in, tried to give us wrong bracelets to be lower level that we are. 2. At the oriental session where we booked everything ( excursions which are included with our package explanation etc) woman said: Im not giving you excursion since your kids are too young. They ASSUMED we don't need excursion but never ASKED is we want to go with one.if the kids or no. Very rudely. 2. Tried to book a restaurant with our concierge, guess what, no restaurant for us since they don't have a place, but hotel is half empty. 3. Sending us from PTC lobby to the building concierge and he is on the other way sent us to main lobby to reserve the restaurants for the rest of the days. 4. My husband and my older one asked a bell boy to drive him from our building since he was there already, to the kids club since my husband didnt know where it's located, he took the card where it says "check in - check out" and put it in my husband face like he doesn't see it. Very Rudely! And said you don't see it? Like what!? We came here to experience for out own money all this humiliation. Wow. Didn't expect that for the money we paid, we will still have lots of bad experience on vacation. We still have 9 days ahead, wish a Us luck, and PLASE STAY AWAY AND GO ELSEWHERE
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Dec 09, 2025Isaka bellissima
Great time great place. Big resort with a lot to do. Nice variety of food, staff very nice and friendly. No issues with any request. Our server at the Isla Bianca - Diana was fantastic.
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Dec 08, 2025
Great for families if you can stay away from building 12.
Hard to write this one. This place can be really good and then really bad all at once and in the same day. I understand an hotel with some many weddings going on. But to host weddings right next to the family section is beyond stupidity and not caring about hotel guests. Of course hotel management couldn't care less because this has been going on for years. I guess other guests like myself complain from time to time... easier to get the wedding money and just ignore families who can't sleep.
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Dec 08, 2025Very costly but nice
For the cost you pay Id expect a higher quality but overall its nice. Many of the rooms need maintenance as they're showing damage and underlying mold issues somewhere. Food is good but the restaurants are very much the same as what's at the buffet. The paths are narrow with constant shuttles running you down. Staff was very pleasant and nice though and always incredibly helpful.
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Dec 08, 2025Best pool service!
Great service at the pool. Loved Carlos and Jorge at the pool. Hugo the bartender were great. Wedding was fabulous. Beach was clean
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $33.94 Mexican Pesos (approx. $1.65 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. Payable at check-in.
- AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.