Hotel Overview
2020 Resort Added Value
Honeymoon: Fruit basket with bottle of champagne, 15% off on unlimited massages, $1500 Resort Credits per room, and room upgrade (based on availability; restrictions apply).
Nestled within the 80 lush acres of the Grand Palladium Complex on Bavaro Beach, Grand Palladium Punta Cana is the cozy and affordable sister hotel to the Grand Palladium Bavaro Resort and Spa, and the Grand Palladium Palace Resort, Spa, and Casino. Guests can use any of the facilities located throughout the complex, except for those located at The Royal Suites Turquesa by Palladium.
Grand Palladium Punta Cana Resort and Spa features 535 spacious rooms that have been fully-equipped with the most modern facilities. Enjoy your tropical vacations in one of the beautifully decorated romantic suites or in a two-floor suite with a separate living room, ideal for families traveling together.
Enjoy an exquisite cuisine worthy of the most discerning palates. In addition to five buffet-style restaurants, the complex features eight delicious à la carte themed restaurants (international, Asian, Tex Mex, Italian, Mediterranean, Spanish, Brazilian, and Japanese cuisine). No need for reservations - a pager service is available for any waiting list so enjoy a cocktail in any of the 13 bars (and 6 beach bars) you'll find around the complex. All Inclusive: Palladium style!
Practice your favorite beach sports with your family during the day, and don't miss the shows, live music, and games in the theater as well as dancing at the Sunset Boulevard nightclub and disco. If you want to unwind, Zentropia Palladium Spa and Wellness offers a unique opportunity to relax with a complete wellness experience. Located at the Grand Palladium Palace, it offers exclusive and personalized services (fee), and also features a gymnasium with modern facilities.
The Baby Club for children 1-3, the Mini Club for ages 4-12, and the Black and White Juniors' Club for teenagers are just some of the entertainment options offered so kids can enjoy themselves and interact with other children and from other parts of the world.
Location
Punta Cana - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16419 reviews
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Oct 03, 2024Amazing stay
Beautiful resort with beautiful beaches! Amazing food with lots to choose from. The staff are beyond amazing they made our honeymoon perfect 😍 bar staff at the lobby bar at Punta Cana we cannot thank enough as they made us feel like family! We would like to personally thank Adrian and Maya and iris susana for keeping us laughing, smiling and drinking 😂 we honestly feel as though we have made friends for life! Cannot wait to come back thank you so much for a lovely stay 🇩🇴❤️🇩🇴❤️🇩🇴❤️🇩🇴❤️🇩🇴❤️🇩🇴❤️😘🇩🇴😘
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Sep 30, 2024Needs Improvements
PROS: Friendly staff, well manicured landscaping & tasty alcoholic beverages CONS: The food was very disappointing. No flavor, cold & it appeared to be old. However, the breakfast was a lot better. Our room appeared to be a bit old and outdated and there was a bad roach problem. There was a large gap underneath the door which allowed them to crawl right in.
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Sep 24, 2024“Fur coat no knickers” hotel is rubbish
This hotel is a fur coat no knickers hotel looks good but has nothing underneath!! This hotel has good potential to be a fantastic hotel, if the staff cared I was there for 10 days in 10 days I saw a lot and encountered a lot with staff, the customer service staff were the worst with Reani being the worst she is very rude and unprofessional I’m still waiting on speaking to a manager. The air conditioning did not working for 6 days and on our last day just before we were checking out maintenance came to check! My phone was stolen from around pool area hotel wasn’t helpful at all even know we knew where is was they didn’t help. Children pool are with ship was shut for a few days at beginning of our stay and when it had reopened there was still dirt everywhere dirty nappies butts everywhere and the floor was horrible, also there was rusty nails on children’s sun beds. Children club was rubbish went in to see what was going on wasn’t acknowledged by staff and when I asked a question what was on today? I was given a very rude response.It was not safe to leave kids here as staff not on the ball lots of people working in and out and staff just sitting around talking. Staff at the bar would sit and talk together for a while even when they had a queue of people waiting for drinking. Staff main food hall were very slow some mornings no glasses, folks sometime they just wouldn't come so few days could get a drink as when I went up to the bar I was told to sit down and wait! Food was standard nothing amazing apart from the lobster on the beach meal we paid extra for which was disgusting overcooked and after try the à la carte restaurant that is joined with it was shocked at how good the steak was that we got for free. Overall i wouldn’t stay here again even if it was for free I have never been on holiday and wanted to come home. Wasted a lot of money.
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Sep 23, 2024
The staff saves the resort
The staff make the resort. The staff truly saved the experience, for the most part they were very attentive from the cleaning staff, to the buffet staff, shout out to Ramon at buffet, the lobby staff, Krystal and Deyter who was super friendly and attentive at all times, definitely took customer service to the next level. Thank you to Walter at the front desk for being so patient and helping to resolve the room situation and Elvis, another porter at the lobby. The Entertainment crew no one seemed to make the rounds except Berkelys who was always professional. I have been to Punta Cana on 3 other occasions, and I can say that there are definitely better resorts. The food was average, thank you to Ramon for recommending the Indian restaurant, probably the best meal we had at the resort, average buffet selection, one night there was a mishap at the El Dorado restaurant kitchen, took forever to get our dinner, and I would almost swear that the food served was from the buffet, stale and dry. Do not bother with this a la carte. Rooms were not updated, the shower was an adventure to itself, trying to prevent the bathrooms from getting soaked was impossible, air conditioner was hit or miss, compared to other family members who had other rooms, the AC in my room would sometimes work, sometimes not, one night, the AC in another family member's room went out and some of the rooms smelled moldy. The staff truly saved the experience, for the most part they were very attentive from the cleaning staff, to the buffet staff, shout out to Ramon at buffet, the lobby staff, Krystal and Deyter who was super friendly and attentive at all times, definitely took customer service to the next level. Thank you to Walter at the front desk for being so patient and helping to resolve the room situation and Elvis, another porter at the lobby. The Entertainment crew no one seemed to make the rounds except Berkelys who was always professional. Too many people selling one thing or other at the pool and at the beach, it was never ending, difficult to relax when you are spending your time declining someone every other minute.
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Sep 22, 2024
2 week holiday at a dated hotel
We always stay with Riu whenever we have gone away for the last 12 years. We returned to the DR but thought we would give a different chain a go. This is the second time we have stayed at a grand palladium (the first time Ibiza 5 years ago) and it did fall short of my expectations and unless it has a major update I wouldn’t return. We stayed at Punta Cana resort and spa but had access to the casino hotel and bravaro hotel a train got you round and buggy carts. The hotel we stayed at is very tired, built in 1992 and refurbished in 2017 - not sure what’s been refurbished other than the bathroom maybe. Was nice to have a decent flushing loo which the ones in the pool and hotel reception aren’t! Broken lights around the hotel and no decent air-con anywhere other than the room. The continual reps around the hotel trying to sell you stuff is also annoying, I know it’s their job but you say no thanks to be polite and then they try even harder!! Good points - beds and pillows comfy. Sports bar is stocked well for food and drink and service fairly quick. Mini bar service normally daily and you get packet of crisps, nuts which is a nice touch. Gym is also fantastic for a resort gym although aircon broke for 6 days while we were there which made training uncomfortable. Lots of great sport ball facilities again tennis courts could do with updating but with the heat you can only really use before 8am and after 5pm, good pickleball courts which are brand new. Didn’t see any of the facilities being used. Not so good points - staff are a bit rude and very limited on speaking English, all fizzy drinks are on the pump and usually taste of chlorine regardless of where you order a sprite or Coke, this was in the lunch restaurant the pool bar the sports bar. I stuck to champagne and water in the end so at least it came from a bottle!! Staff from the shops and chemist also had breakfast when we did - not sure why staff were taking guest tables. Limited hot water in the evenings as well. So anything between 5-8pm was a very luke warm shower. Apparently when we stayed they were at 35% capacity- I assume the staff had been reduced as well as very very slow service at breakfast lunch and dinner to get served and get seated. I have never had to queue for any food but each meal we normally always queue to get a table as they had to take your room number and seat you. Tables were always free but not set up so staff weren’t clearing quickly enough. After waiting ages to order a drink at any meal time it normally arrived after we had finished eating Pool bar service was average if you didn’t tip at the bar then you had to wait ages to get served…..if at all. Pool service around the pool when we were at our beds was a good service Al carte restaurants were nice - some better than others but always a good spread put on sumpotorui was defo the best even tho the room we were in was limited on decoration could have had a Muriel on the wall to make it more seem like a Japanese restaurant. With the facilities it offers it could be a great hotel but staff and hotel need updating I may just expect more now we live in 2024 so air con and non chlorine drinks would be nice.
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