Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6131 reviews
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Sep 08, 2025Summer nightmare
What was supposed to be an end of summer trip with the family ended up being a nightmare. From the moment we walked in the receptionist rushed the check-in process. We were told that someone would come and assist us with our luggage. No one ever came. We had to walk around the hotel with our luggage in hand looking for our room. That same night we went out to dinner. The buffet was nothing like it was pictured. The food wasn’t the best, but after hours of traveling, anything would be OK. once we ate dinner and went back to our room. We noticed that the entire room was flooded. We reached out to the receptionist and let them know of situation we were told that it would be taken care of immediately that was at 8:30 PM the situation was not fixed until almost one in the morning. I understand we are not the only guest, but our main concern was that it was a safety issue. After that we asked for a bottle of water since we were only provided one for the two of us. We were immediately shut down and told you get no water bottles “you only get one”. the next morning we went to the receptionist and told her that we wanted to go ahead and change to a different hotel because of the disastrous experience that we have been having. The receptionist just replied with an OK. luckily for us we were able to get another hotel in the area and we’re able to enjoy the rest of our trip
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Aug 18, 2025
Absolutely Horrible Experience – Misleading, Unsafe, and Unacceptable
Absolutely Horrible Experience – Misleading, Unsafe, and Unacceptable I booked this stay hoping for a peaceful vacation with my husband, who is currently battling ill. Instead, we were met with chaos and neglect from the moment we arrived. Reservation not found: After traveling and arriving exhausted, we were told our reservation didn’t exist. No help, no apology—just confusion. Infestation: Roaches and ants were everywhere. It was disgusting and completely unacceptable. Filthy room & broken AC: The room was dirty beyond belief, and the air conditioning didn’t work. In this heat, that’s not just uncomfortable—it’s dangerous. AC did not work for 2 1/2 days! we requested a FAN and they provided us with an attitude. Electrical hazards: The outlets didn’t work properly, and when we tried to plug in a fan, sparks flew. We were lucky it didn’t start a fire. Food hygiene nightmare: The dining area was swarming with flies. We couldn’t eat without constantly swatting them away. This was day one. False advertising: The photos and descriptions on Interval’s site are completely misleading. This place is nothing like what was promised. This is a MOTEL! Unreliable Wi-Fi: We couldn’t even stay connected long enough to try and get help. Old, run-down building and furniture: The bed was ancient and uncomfortable, and the entire building felt neglected and unsafe. Unprofessional customer service: The manager, Nestor Marrugo, refused to speak with us directly and instead sent the receptionist—who was kind and apologetic—to handle the situation while he sat “busy” on his phone. That level of disregard is unacceptable. WE DO NOT RECEMEND THIS MOTEL! It is HORRIBLE we ended up leaving 3 days later due to the neglect, hazard, no AC and just have no words on my disappointment and lost of money.
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Jul 28, 2025Poor service and room
Our room was very dated and much in need of a Reno. During our stay, the air conditioner broke down, and flooded our room. We had to call three times to have it repaired. After repair, we were left with several cm of water on the floor. We asked 4 times to move rooms and were told no. We asked for housekeeping to clean the floor and no one came. We used all our room towels to mop the floor, and then went down the hall to get more towels. Housekeeping gave us towels, but when we asked them to clean the floor, they never came. Air conditioners are a breeding ground for bacteria, and as a result, we became ill before we left. Upon return home, we were both diagnosed with pneumonia. Buffets were average. Staff were friendly for the most part. Restaurants where we needed to book were fine, and staff friendly. We would not return or recommend.
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Jun 03, 2025
Worse experience
Worse ever vacation in 20 years of Mexico vacationing. DO NOT WASTE YOUR MONEY HERE….. put 200 more and go South 1 k to any Riu Hotels. There is noHot Water when you need it, there is no internet, there is no good coffee, Workers are trying to compensate a terrible management team. Ownership should be put out of business forever.
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May 29, 2025
Not the best experience
Not the best experience. We stayed here many years ago and had a good stay so we thought we would try it again. This time we upgraded to a sea-view room and the view from the balcony was exquisite. Things went downhill from there. We had multiple issues with the room itself: Smelled like sewer gas, leaky toilet and no hot or even warm water. The water in the room is non-potable. The air conditioner didn't work well and adjustment was difficult. We reported the toilet and water temperature issues twice and the leaky toilet was fixed but we never had warm/hot water. One night the water was shut off completely, with no notice. The building we were in was termed block #1, one of the original buildings, and it's age was showing. The specialty restaurants were not special, the beach chairs were uncomfortable and I could go on.... The staff was for the most part very friendly and helpful and the resort is on a great beach. Multiple pools and dining/bar options were good. Just didn't work for us.
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