Resort Details
- Various Lounges/Bars
Cevichería
Jamaica bar
Lobby bar
Swim-Up bar - Various Restaurants
Kambu Restaurant
Kalmia Cocina
Rosato Ristorante
El Mexicano
Trattoria
Sushi Corner
The Grill
Deli Cafe
Pizzeria
Cenaduria
La Cevicheria
San Telmo Steak House
Panadería
Thai Kunn
Healthy Corner
Some restaurants may operate on select schedules. Reservations may be required. Expect dress code requirements. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Conference facilities†
- COVID test onsite
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Meeting rooms†
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall, Offsite†
- Spa†
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Wireless Connectivity
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKid's Club - For children ages 4-12 years old, available from 9:30 AM - 6:00 PM.
Teen's Club - Video games, 3D TV screens, modern music MTV, Wi-Fi connectivity, movies, computers. - Direct access to a beach
- Fitness center on-site
- Hot tub2 outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 2 pools and 1 children’s pool. This property also has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Golf †Golf course located within a mile of property.
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17392 reviews
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Dec 04, 2025Love The Condesa.
Always good to return to the Condesa, it is like seeing family after being away for awhile. Everyone has always been so kind from our first visit in 2014 to our latest visit in October. Had a great room, food and drinks always good. Had a large group this time, which was fun. "Dinner for 20, no problem". Many thanks to all the staff, too numerous to list everyone, but you all know who I am writing about. Thank you again Condesa, hope to return a few more times next year. Happy Holidays!!
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Dec 03, 2025
Isla contoy
We shared about leBasilic yesterday and today we let you know that every meal we have had at isla contoy has been terrific! The smiling face of Martha greets you every day. The waiters Juan, Eladio, Carlos, Celestino, and Noe are always there to take great care of you!!! The fish is terrific!
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Nov 30, 2025
Best experience resort, loved all attractions, top notch hospitality and amazing staff!
I picked up this resort through a friend recommendation and it surpassed my expectations. Starting with the amazing facility and location to delicious unlimited food options and super courteous staff who made my everyday of my stay so great! 1. Entire staff is so much ready to help you anywhere you are on the property, offering drinks for adults and kids round the clock! Excellent hospitality. 2. Entertainment staff was amazing with their daily performances be it at poolside, lobby or lovely musicals and dance party in the evenings, everything was gteater than another and amazed me! Every entertainer was a star! 3. Dining staff will keep servicing you the best pf everything. Waiters, chefs and staff around food counters are ready to offer you the best of cuisines - American, Italian, Mexican, Brazilian, Japanese and more. In fact, they cooked a special on request veg pizza for kids. Whether you are at lobby, pool side or by the beach decks, staff is ready to serve you drinks right there any number of times. Everyone on staff was amazing, so courteous and always smiling!! No reservations needed except for Brasa by the Sea at Dinner. 4. The coffee and bakery area was my favorite spot to go and get amazing pastries, pie, special treats and so many ice cream flavors to choose from! Kids loved it. 5. One small glitch: be aware from AquaWorld sales guys who are camped inside for varierty of tour options if you want to explore. They charged me 18% government tax on tour fee which i learnt later that it is not applicable in Mexico for individual sales. I highly recommed this resort, must go!! 5 STARS!!!!!
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Nov 29, 2025
Family trip for a break
Very good customer service and spread at the buffet at market is just brilliant..!Daniel and Eladio are our favorites Reaponse to calls for room service or any other matter was timely..
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Nov 29, 2025
Overall awesome experience at fiesta Americana condesa
Magdiel, Manuel, Rexes, David, Eladio were great at the buffet. Also, Alberto at Brasa gave awesome service. Very satisfied.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.