Hotel Overview

Dreams Sapphire Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Welcome to Dreams Sapphire Resort & Spa, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. This beautifully renovated resort features newly added suites, refreshed décor, an enhanced fitness center with an air-conditioned yoga room, and a beachfront wedding venue for up to 120 guests! 

Take the kids to Dreams and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered, including a new waterpark experience — complete with a splash park! Additionally, the new family water park will have both children and adults splashing around with a variety of slides for all to enjoy. Two great options all in one amazing resort! 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Dreams Sapphire has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13405 reviews
  • 4.0 star tripadvisor rating
    Beautiful Pool, Great fun with kids.

    Great family getaway. Pool, sun, food were awesome. Explorers club was awesome for kids - Darian, Eli, and Yuvia were fantastic, our kids wanted to hang out there every day, great activities.

    Apr 20, 2024
  • 4.0 star tripadvisor rating
    great friendly staff( except the front desk). Great food

    We had a good week at the beginning of April. The food was excellent , the staff were all amazing ,especially the staff ( Miguel) at the preferred club pool and also Moises from the buffet . I think the preferred club is kind of a rip off, Other people( our friends) had nicer rooms then us with bath robes and slippers, we did not. The beach is terrible and when we asked about check out, the very young lady at check out told my wife and I it was any time We had our bags ready to move to our friends because our flight was at night, needless to say when we came back to our room at 1230 pm we were locked out and the young lady now said check out was at noon.Then we had to deal with a very rude manager named Arlene. These two ladies were the only complaint we had , and the beach. The rest of the staff were the best. We've stayed at other Dreams that had way better preferred clubs

    Apr 20, 2024
  • 5.0 star tripadvisor rating
    Dreams Sapphire

    Negatives : No bellboy for our luggage at check-in (9 PM), room 801 - too far from the center, humidity scent in rooms, AC set to 24°C no control. Preferred status required to access adult pool $$ and other privilege's. The beach is plenty of seaweeds and rocks. Construction is on-going on site but it was not a big issue. The site is located at 30mins walk from highway 307 - taxi $$$ to reach Playa DelCarmen. Positives : Beautiful environment, very very clean, food is great everywhere, very good high quality. We had two BBQ nights on the terrace - this was awesome. The staff is very courteous. The fire show was incredible. I recommend this resort and I would go back (oceanfront room with swim-out). Because we subscribed to Preferred for 1 day to try it, we could keep our room for a late check-out. This was highly appreciated.

    Apr 19, 2024
  • 5.0 star tripadvisor rating
    Best destination wedding location

    I had my 50pax wedding on April 4th at Dreams Sapphire and was beyond pleased with everything this resort had to offer. The activities, the staff, the atmosphere, the room, and the shows were all 10/10. All of our guests were equally happy with the resort with enough for both adults and children to enjoy. Our wedding coordinator, Carmen, made our wedding beyond anything we could have imagined. She is amazing at what she does and we can't recommend her enough. She made all the special touches to our wedding that we didn't even know we needed. Organizing details with her was such a breeze and since we got married 4 days into our stay, she ensured that all we had to do was relax - and we did! My husband and I can't wait until our next visit. The staff make it feel like home and this will forever be an unforgettable experience.

    Apr 19, 2024
  • 2.0 star tripadvisor rating
    Bad service, treat you like a money mashine

    Beach area very dirty, buffet food bad,warm not fresh, service in buffet i would rate 1 lack of proffesionals. I was leaving $5 tip for bad service and still getting bad look,plattes wasnt pick up from table.I like advertisiment All inclusive{tips included} but workers still give you that look. Bad entertainment, people grabing food with fingers and employees never stop and say anything to them.

    Apr 19, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.