These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Shuttle service is at no cost and available to all resort guests.
- Transportation shuttle bus with a seat capacity of up to 18 seats.
- 3 Daily Services.
- Guests are encouraged to confirm their seat ahead of time at the concierge desk.
Resort Details
- Barefoot GrillDelicious burgers and hot dogs served poolside.Romantic Dining Experience – “not applicable to group bookings”
- Coco Café•Premium coffee, snacks and ice cream booth in a casual and relaxed atmosphere.•Late night bites.
Romantic Dining Experience – “not applicable to group bookings” - Oceana•À la carte seafood specialties•Outdoor restaurant at the beach area.•Approximate seating capacity: TBD•Dress code: CasualRomantic Dining Experience – “not applicable to group bookings”
- Portofino•À la carte gourmet Italian cuisine•Air-conditioned with outdoor seating available.•Approximate seating capacity: TBDRomantic Dining Experience – “not applicable to group bookings”
- Seaside Grill•À la carte grilled meats, fish and hamburgers with show cooking.•Approximate seating capacity: TBD•Dress code: CasuaRomantic Dining Experience – “not applicable to group bookings”
- Various Bars & LoungesBarracuda (Hours : 9 a.m. – 6 p.m.•Beach bar
Desires Sports bar•Sports bar and night club•Adults-only
Rendezvous (Hours : 10 a.m. – 1 a.m.)•Lobby Bar
Preferred Club Lounge Bar ( Hours: 7 a.m. – 11 p.m. )•Located at the Preferred Club Lounge Bar and for Preferred Club guests only
Sugar Reef (Hours : 9 a.m. – 6 p.m.)
Romantic Dining Experience – “not applicable to group bookings” - World Café•A buffet-style restaurant serving a variety of international and local specialties.•Air-conditioned with outdoor seating available.•Approximate seating capacity: TBD•Dress code: CasualRomantic Dining Experience – “not applicable to group bookings”
Hours : 6 p.m. – 11 p.m.
- Beauty shop/salon†
- Exercise gym†
- Laundry/Valet service†
- Locker room†
- Pool†
- Room service†
- Shopping mall†
- Shuttle to local attractions†
- Spa†
† Fees may apply
- Dancing †
- Fitness center on-site †
- Pool †
- Spa †
- Tennis court †
- Volleyball †
- Water activities †
- Golf †Karibana Golf Course is the only certified TPC course in South America.
- Scuba diving †
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3064 reviews
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Jan 22, 2026Good HOtel in Cartagena, nice and quite beach.
Great resort with different restaurant options. Food has room for improvement. The beach is great away from sales people.
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Jan 21, 2026Love all about this choice of hotel, place and the country!
The service was very good, Activities were super and entertainment very enjoyable. Mr Johnathan especially friendly, well organized person and professionally knowledgeable. Good job of all staff 🤗
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Jan 19, 2026
wonderful family moments
The best experience if you're traveling with family and children. The staff always has a smile and provides excellent customer service. Nicole and Rafael, to name a few, make staying at the hotel wonderful. Without a doubt, it will always be my first choice when I return to my beautiful Cartagena.
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Jan 16, 2026Room for improvement
Rooms were comfortable, food was good; however, service could have been better. Slow service and really forgetful at buffet and most restaurants. A lot of the staff do not speak English (bring a form of translation if you are booking here). Pool entertainment / service is great. Spa service was great. Moreover, Italian restaurant service was wonderful (only restaurant that requires reservation and dress code).
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Jan 16, 2026Need more supplies and training
The resort is beautiful, however they need to maintain the maintenance. They ran out of wings and passion fruit cocktails everyday by noon. If you were lucky enough to order it, they gave you 2 wings and four fries everytime. They also turn the lights off in the lobby every night at 1 am without any warning, which was king of scary. They also need to provide more food for all of the cats walking around. They would stand up on your chair begging for food because they are so hungry.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.