Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner 5:00 p.m. – 10:30 p.m.
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner 5:00 p.m. – 10:30 p.m.
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- Junior Suite KingBedding : 1 King bed.
Occupancy Limits - 2 Adults, 2 Child, 3 Total- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Junior Suite DoubleBedding : 2 double beds.
Occupancy Limits - 3 Adults, 2 Child ,4 Total- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Tropical View King Bed
View: Tropical
Bedding: 1 King bed.
Maximum Occupancy limit: 2 adults, 1 child, 3 total including infant
Preferred Club Junior Suite Tropical View King rooms are 700 square feet with an integrated living area and a furnished balcony or terrace with a lovely tropical view.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Preferred Club Junior Suite Tropical View Double Beds
View: Tropical
Bedding: 2 Double beds.
Occupancy limits: 3 adults, 2 Children, 4 total including infant
Preferred Club Junior Suite Tropical View Double rooms are 700 square feet with an integrated living area and a furnished balcony or terrace with a lovely tropical view.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Junior Suite Ocean View King
View: Ocean View
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 Children, 3 total including infant
Junior Suite Ocean View King rooms are 700 square feet with an integrated living area and a furnished balcony or terrace overlooking the ocean.
Please note, the views vary by suite location
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Junior Suite Ocean View Double
View: Ocean View
Bedding: 2 Double beds.
Occupancy limits: 3 adults, 2 Children, 4 total including infant
Junior Suite Ocean View Double rooms are 700 square feet with integrated living area and a furnished balcony or terrace overlooking the ocean.
- Air conditioning individually controlled in room
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Deal of the DayBedding - 1 King or 2 Double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits - 3 Adults, 2 Child ,4 Total- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Minibar
- Safe
- Slippers
- Junior Suite Ocean Front King
View: Ocean Front
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 Children, 3 total including infant
Junior Suite Ocean Front King rooms are 700 square feet with integrated living area, a furnished balcony or terrace, and an ocean front view.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Junior Suite Ocean Front Double
View: Ocean Front
Bedding: 2 Doubles.
Occupancy limits: 3 adults, 3 Children, 4 total including infant
Junior Suite Ocean Front Double rooms are 700 square feet with integrated living area, a furnished balcony or terrace, and an ocean front view.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Family Suite
View: Tropical
Bedding: 1 King bed and 2 Doubles bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 6 total.
Family Suites consist of 2 connecting Junior Suite Tropical View rooms (1 with a king bed and the other room with 2 double beds). Total space is 1,400 square feet with an integrated living area in each junior suite, 2 bathrooms, and balcony or terrace.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Preferred Club Suite Ocean View King
View: Ocean View
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 Children, 3 total including infant
Preferred Club Ocean View King Suites are 765 square feet. These suites have a separate bedroom and living area with sofa, 2 closets, and balcony overlooking the ocean.
*Please note: only selected suites in this category will feature a whirlpool.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Preferred Club Suite Ocean View Double
View: Ocean View
Bedding: 2 Double beds.
Occupancy limits: 3 adults, 3 Children, 4 total including infant
Preferred Club Ocean View Double Suites are 765 square feet. These suites have a separate bedroom and living area with sofa, 2 closets, 2 phones, and balcony overlooking the ocean.
*Please note: only selected suites in this category will feature a whirlpool.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Preferred Club Suite Ocean Front King
View: Ocean Front
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 Children, 3 total including infant
Preferred Club Ocean Front View King Suites are 765 square feet. These suites have a separate bedroom and living area with sofa, 2 closets, 2 phones, and balcony with a whirlpool for 2 and ocean front view.
- Air conditioning individually controlled in room
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Preferred Club Suite Ocean Front Double
View: Ocean Front
Bedding: 2 Double beds.
Occupancy limits: 3 adults, 3 Children, 4 total including infant
Preferred Club Ocean Front View Double Suites are 765 square feet. These suites have a separate bedroom and living area with sofa, 2 closets, 2 phones, and balcony with a whirlpool for 2 and ocean front view.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Preferred Club Governor Suite
View: Ocean Front
Bedding: 1 King
Occupancy limits: 2 adults, 2 total including infant
The Preferred Club Governor Suites are 1,088 square feet and they have a separate bedroom and living area, dining room, foyer, and a private furnished balcony with spectacular Ocean Front views.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Deal of the Day Preferred Tropical ViewBedding - 1 King or 2 Double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits - 3 Adults, 2 Child ,4 Total- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Deal of the Day PreferredBedding - 1 King or 2 Double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits - 3 Adults, 2 Child ,4 Total- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- TV
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Elevators*
- Housekeeping - daily
- Laundry/Valet service
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Elevators*
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center*
- Meeting Facilities*
- Meeting/Board Rooms*
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The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
* Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Peloton bike
- Miniature golf *
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa *Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs *CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court *
- Theatre *Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf *
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
* Fees may apply
Dreams Jade Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Dreams Jade Resort & Spa is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.
Experience some of the most innovative spa treatments available at the Dreams Spa. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program at participating resorts (restrictions apply, transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20343 reviews
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Nov 11, 2026Feels like home!
This was another fabulous stay at this resort. It truly is the incredible people here that make our stay an elevated experience. We were warmly greeted by Julian, Roberto, Paulina, Oscar, Andrea, Carlos, Yozhro, and others. We were quickly checked in and taken to our room. Pool days were made more enjoyable with great service from waiters like Angel, Alejandra, Misael, Alvaro, and bartenders Javier, Alfredo, Cesar in the Preferred Pool bar and Victoria, Maria, and Michelle in the Preferred Club Lounge. Our butler, Julian, kept us updated on all the activities. We had some delicious meals with our favorites this time being Spice, Tamarindo, and Capers. The Entertainment team is still one of the best out there (Andrea, Litzy, Dylan, Saul, Antonio, David, and Naomi. Erick the sommelier also took very good care of us. Obdulia did a nice job cleaning our room. The staff here truly go above and beyond to ensure our stay is spectacular and are the reason we continue to return here. Some of the rooms have been updated and they are really nice. While remodeling was ongoing during our stay, it did not affect us at all.
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Nov 11, 2026
Welcome Dinner Night 1
The atmosphere is very inviting and the food was delicious. Fernando Aquino provided excellent service and helped me with my Spanish!
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Nov 11, 2026
Best resort in Puerto Morelos
The location is great very close to the airport The resort is beautiful, the landscape is gorgeous The rooms are a great size very spacious The value is outstanding, worth every penny The hotel is super clean, I didn’t once see garbage anywhere The staff are the best!! We keep going back because the staff are so outstanding!! The beach is gorgeous you can walk forever The amenities are endless, great gym, wonderful spa and tons of pools
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Nov 11, 2026Solid All-Inclusive for Price
Resort was really nice and the pools were great. Staff was very polite. Food at restaurants was decent, but I would recommend going out into the town of Puerto Morelos for some food. 24/7 room service was great though. Had room service daily.
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Nov 11, 2026
Holiday at Dreams Jade
Service and Food was excellent. Erik Tovar at the Lobby bar was amazing! The staff at Mercure for breakfast- Sakura, Antonio, Victor, Joseph and Miguel were outstanding. Jose at dinner was incredible with his service and Coffee flamble! Abraham and Alejandra made our pool experience most memorable. Overall a great holiday.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 70.39 Mexican pesos (approx. $4.05 USD) (Plus tax) per person, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.