Hotel Overview

Dreams Acapulco Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

As the first Unlimited-Luxury® resort in Acapulco, you’re invited to live out your wildest dreams, complete with limitless gourmet dining, top-shelf spirits, 24-hour room service, endless daily activities, live nightly entertainment, and more! Plus, you can enjoy complimentary WiFi throughout all areas of the resort! 

Spend your days swimming in two glistening pools, enjoying non-motorized watersports, or pampering yourself at the Spa by Pevonia® (fee). Here, you can indulge in a variety of body treatments, relax in the steam room and sauna, grab a drink at the juice bar, and more. And don’t worry about the kids! They’ll be entertained at the supervised Explorer’s Club and Core Zone while you take some time to yourself. 

In the evening, your taste buds will come alive with flavors from several gourmet restaurants, including Mexican, Mediterranean, and International specialties. Gluten-free dining options are also available in every restaurant. Afterwards, grab a drink at any of the four bars, and enjoy live entertainment throughout the night!

Location

Acapulco Bay
General Juan N Alvarez International Airport (ACA : 9 miles

Property Information

Year Built: 2019
Total rooms: 415

{{title}}

Hotel Details

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

General Policies: Student groups (Spring Breakers) are not permitted at this hotel. A student
groups consists of those that travel without parent supervision or a
responsible adult in each room. This could refer to, but not limited to,
high school students or college students booking multiple rooms. The hotel
reserves the right to deny lodging to any reservations of this type.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 919 reviews
  • 5.0 star tripadvisor rating
    Wonderful and relaxing

    I stayed here with members of my church for two weeks, the rooms were clean and had a great view of the ocean. The staff was friendly and helpful. The food was good qulity and delicious. I would recommend this place to my friends and family.

    Nov 18, 2019
  • 5.0 star tripadvisor rating
    Very impressed

    Me and my friends were very impressed with the accommodations of the Grand hotel. Not fully knowing allot about the hotel before hand, we were very surprised when we arrived. The views from the rooms were awsome.The food and drinks were very good and the waiters and other staff very friendly. The service was simply AWSOME!! it was a very good location, walking distance from many stores, including Walmart. there was 4 of us in our party and after the 2nd day there, we all concluded that we would be back again soon. Very much enjoyed our 13 days there.

    Nov 14, 2019
  • 4.0 star tripadvisor rating
    Great value!

    Stayed here for 2 nights and really enjoyed it. It is a beautiful property, the food was great, and the staff were very friendly as well. The only improvements I would like to see would be access to the beach at night (they lock the doors around sunset - I really enjoy walking on the beach at night) and I also wish the bars were open later.

    Nov 09, 2019
  • 2.0 star tripadvisor rating
    An all inclusive disappointment

    We stayed at this hotel during a convention/conference. The staff are very nice and helpful. Our room was nice, clean and the beds comfortable. But, the hotel is old and needs updating. The pools had a lot of dirty marks on them and the paint around main pool was peeling off. The hotel is currently being changed into a Dreams hotel so there were a number of areas that were not open/not accessible. The restaurant is in a great location with view of the bay but the food was terrible (overcooked pasta, wrongly labeled food and the all inclusive menu had little variety dispite appearing to have a lot dishes). In addition drinks were only available for 2 hours each evening which was between 8pm-10pm, not great if you have children who are used to dining and sleeping earlier and would like a drink with your meal. They also charge for sunbeds on the beach which is poor for a hotel advertising itself as a 5 star hotel. I would not visit this hotel again and feel it was not worth the money we paid.

    Oct 28, 2019
  • 1.0 star tripadvisor rating
    Worst Hotel Ever

    I'm so shocked to read that other people had a good time at Grand Hotel. My experience was really bad. A week prior staying at Grand Hotel. My family and I had stayed at a AIRB&B. It was the most wonderful experience. Then we came to Grand Hotel 7/29 to 8/7. My biggest mistake ever. My hotel booking was made back in early April 2019 through Expedia. I paid in full(non-refundable). At the time of booking I remember reading other reviews that the hotel was going through remodeling changes. I asked management under( special request section)when booking my room. To please give us a room in top floors and away from construction noise. The building has 24 floors.We were put on the 9th floor in 908. The room next to us was under construction. There was banging on the walls all day long! It seems I was given what I didn't want. I had a side view of the beach. My other full view was of the parking lot. Which was a dumpster ,due to that's where the construction workers were dumping their trash.The bed was so old and wobbly.I found a roach in the bathroom. I asked the front desk to move us to a higher floor. I was denied the request. They wanted me to pay more money.In the past I have stayed at Fiesta Americana, Emporio, and Crowne Plaza for a lot less money. Our stay was always good. Grand Hotel definitely not a good place for us. The pool on the left side was barricaded with wood pieces.Not a pretty sight when you are lounging or swimming.There were people trying to sell us time shares.Heck no! First have a meeting and give the front desk staff a class on customer service.If the customer is uncomfortable. Charging them more money to make them comfortable is not the solution. Never again will I book with Grand Hotel. You lost a family that visits Acapulco yearly!

    Aug 14, 2019

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.