Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1348 reviews
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Sep 16, 2025Away from the beach in the beautiful forest . Jorge and Alejandro are excellent.
We loved the property. Wonderful staff like Alejandro and Jorge specifically. Went above and beyond. Check in left us just a bit confused. Every issue we had was immediately solved. The beach area was confusing and the lounge chair area was filthy. The Italian restaurant was excellent. Teppenyaki was great and very fun. Beautiful property and room was top notch. Spa was wonderful!
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Sep 15, 2025
Amazing Resort
Everything about this place is relaxing and upscale, it changed the way I see resorts. The grounds and rooms are extremely well kept and clean. Multiple staff went above and beyond. The lazy river is a highlight with all the iguanas coming down from the trees in the afternoon to graze on the plants. I really enjoyed the animal life at this resot. There are many pools all with different temperatures and views. The Hibachi restaurant is fun dinner experience, a must do. (The regular buffet is the only thing basic about this resort). The beach club had the best burger I've ever had, and the taco truck in the day was delicious. By far the best drinks and cocktails I've ever had in Mexico, fresh mango margaritas, espresso martinis and prosecco were the cherry on top. I cannot say enough good about the beach club, the service, food, view and drinks were 10/10. The beach is a little rocky in some places but you can easily find sandy swimming spots and you can walk up the beach pretty far, the water sparkles with gold shimmer. Also loved the bracelet making activity and the fun staff that hosted this. The only CON - You have to get a shuttle to the beach club, they are often so you don't wait for long but they do not stay late enough to watch the sunset on the beach which I was sad about. They need more shuttles and longer hours to and from the beach. That being said I would come back to this resort, I loved it. If you're thinking of going here, book it.
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Sep 13, 2025Celebrating Our 12th Anniversary Trip
We kicked off our celebration with a great dinner at Komorebi Teppanyaki. Chef Carlos prepared a delicious meal while entertaining us, and the friendly staff—Karla, David, Azael, Diego, and Manuel—made the experience even better. The breakfast was fantastic with a cozy buffet and first-class service from Musio and Nashial. The rooftop pool was a peaceful escape, where bartender Moises crafted delicious cocktails and even brought ice water for my furry friend. Dinner at Huichol was great with a themed buffet, and Raul and Angel enhanced our experience. We had breakfast at Huichol, enjoying fresh, locally sourced cuisine. Oscar checked in on us, while Alejandro and Marco Antonio provided excellent service and introduced us to a delightful local hot sauce. At the rooftop pool, Moises served our usual cocktails and our pet’s iced water, with Musio providing snacks. Both were attentive and professional. For dinner at Komorebi Teppanyaki, Azael, David, and Manuel greeted us warmly. Chef Gerardo entertained us with a live cooking show, and Captain Miguel ensured we were enjoying our stay. Irlanda and Cristian decorated our anniversary desserts, which were both beautiful and delicious. Salvador, Alejandro, Jonathan, Suzane, Guadalupe, Octavio, and Wendy made our breakfast special by catering to our preferences. At the Tzicuri Spa, Yessica and Maritza helped with check-in, ensuring we felt comfortable. Luisa guided us to the locker room, and we enjoyed the peaceful hidden pool. Fabiola and Yazmin escorted us to the massage room for a wonderfully relaxing experience—highly recommend it! Dinner at Salt and Thyme was delightful, with attentive service. On our last night, Chef Osman, Paola, Esteban, Samuel, Alejandra, Axel, and Leonardo surprised us with a special dessert that said, “Have a nice trip.” This thoughtful gesture truly enriched our stay. The hotel is a hidden gem in the forest, offering a modern setting to disconnect from daily life. The attentive staff, from servers to housekeepers, made us feel welcome, and they were especially kind to our pet. Thank you all for making our anniversary trip special! We’ll definitely be back! However, I was disappointed with the service at the front desk and the elite member concierge. Despite being a Marriott Platinum member, I was initially told we could only have a standard room due to our pet. Later, I found upgraded rooms were available for pet owners, and customer care helped secure this upgrade. When I informed the concierge, he treated it as a significant exception, which felt puzzling given my membership perks. Additionally, he forgot to provide my welcome gift. Overall, my stay was affected by the lack of transparency from the concierge.
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Sep 13, 2025
Fun and refreshing
Brilliant experience at the water park - thanks so much to Carmen for keeping us safe!! It’s a truly fun experience no matter the age.
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Sep 08, 2025
Amazing
The bell staff is great. Eddie and the morning driver for the beach . At the huichol restaurant. Guadalupe. Oscar. Great service. I love the new Italian restaurant at tower zafiro. Samuel will give you. Five stars service. Hosekeeping. Amazing. Elena Beatriz attention on detail. Definitely Iam coming back Reolof at the Eva house beach is a gracious host
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