Catalonia Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3210 reviews

• 

  Good stay

  Check-in easy and pleasant. Grounds are beautiful and clean. The staff is nice and courteous. This property in under renovations. Ask for a renovated room at booking. Our first room had water entering from balcony thus wet floors (dangerous). Bathroom backup, our running water was brown.🙁 Our second room was somewhat better. No safety latch on front door, bathroom was was so dated all accessories were eroded and rusted. Despite this mishap we were pleased they kept our room clean. If we wanted a newer room we had to pay for it. The administration want to help but don't know how ☹️ They should be trained to make decisions on making your stay more pleasant, they mixed up our restaurant reservations they could not seat us because they did not have our room# on their list.🤷‍♀️ The spa facilities and services are great. The beach area is beautiful, bring water shoes it has some rocks. The pools are well kept.

  Nov 09, 2026
• 

  Very poor service

  The worst experience in a resort ever. Very poor customer service. Rooms are very outdated. If your up any earlier than 7am and want coffee...forget it. No where to get it. We will definitely not return here.

  Nov 05, 2026
• 

  Great time here

  We had a great time here. Resort is very clean from rooms to grounds. There is some Reno’s happening to the rooms but didn’t affect our stay. Food was excellent, tasty and hot. Drinks were good. Staff were excellent, very friendly and helpful. I had a broken foot while there and they were so helpful getting me a wheelchair. Couldn’t go snorkelling because of my foot issue ☹️ Thanks for a great getaway. Only things preventing a 5* review are no waiter service by pool or beach and the bar didn’t open until 11. Also very small lobby area , no where to just sit and chill.

  Nov 05, 2026
• 

  Yucatan SucksaTon

  We are at Catalonia Yucatan now, arriving Mon. This is our 16th time staying at Catalonia in Puerto Aventuras. Although 14 of those times were at Catalonia Riviera Maya, next door. This is quite possibly one of the worst hotel experiences we've ever endured in over 75 trips to Mexico and 60 other Carribean trips. 1. No coffeemaker-guest services said "pay $60 a night more and we'll move you to Catalonia Riv Maya." Only coffee available in morning is at the other resorts lobby. 2. Our shower has no curtain, spraying water all over the bathroom. We told guest services yesterday. Still no curtain. 3. We have 2 queen beds, both on twin sized frames/box springs. So getting out of bed flips the mattress on top of you. 4. Outside our room on the ground are hundreds of huge bags of dog food... Wtf are they using dog food for? There are zero dogs in the vicinity. I hate to think it is being used in meals. 5. Minibar is unstocked, no soda, no beer. Just 2 bottles of water. 6. Bathroom light doesn't work. We brought these matters to the attention of guest services and got a shrug." You declined to upgrade to a better hotel". We had already booked a return trip to Catalonia Yucatan in December. We have since canceled and paid a premium to stay at a "better hotel". Many of the staff know us from our frequent visits and were very surprised at how we were treated and that a complimentary upgrade was not offered. Us too.

  Nov 04, 2026
• 

  Do not waste your money on this hotel

  The hotel itself was very clean with plenty lovely staff.bad side is the way it's run, beech bar shuts at 8 pm, the only place to go is the sports bar which is very noisy and the 5 star reception which has no atmosphere at all, it also shuts early.but the biggest problem is the food and restaurants.after eating in the buffet every night for a week we were told that we were not allowed back in there again as we had the wrong colour wristbands on.so we were sent to the one next door which was horrible, the food was substantially different very little choice and not even ice cream for kids.out of 5 trays of food 4 were empty, absolutely leftovers from dinner time, the diffrence between the 2 were huge.so after about 15 mins of complaining they let us back in our usual restaurant. Now there were 8 of us who had spent average £2000 per person to go there and I have never been treated like this in any of the hotels along mexico coastline. None of us will ever go back, never felt so badly treated as this.belive me unless you go 5 star you are treated like crap.do not go there it's not worth it.

  Oct 29, 2026