Resort Details
- Various Bars/Lounges- Bar Tequila: Lobby bar
- Cat’s Night Club (age 18+)
- Aromes Coffee shop & Lounge (coffee & fine pastry)
- Bar Palapa: Lounge & beachfront bar
- Bar Maloo: Next to the pool with beautiful views of the beach. Fresh made alcohol-free natural fruit juices bar - Various Restaurants- Food TruckButipa and Tacos, during the day, by the swimming pool area
- El Pajarito: Main buffet with a great variety of international and local food. It offers breakfast, lunch, dinner,wood-fired pizza oven for lunch and dinner only.
- Snack Bar: Outdoor snack place and salad bar, offers daytime service.
- Creperie: Outdoor sweet and salty crepes place, offers daytime service.
- Restaurant BLoved. A la carte breakfast, lunch and dinner service exclusively for Privileged guests in a indoor space.The themed restaurants offer modern and cozy spaces as well as a high-quality gastronomic selection. The amount of access to the theme restaurants depends on the length of the stay and the category of room reserved. All restaurants depend on table availability.Privileged guests have unlimited access to the exclusive BLoved restaurant. It has dress code (casual or casually elegant) which should be consulted at the resort.
- Mamma Mia: Enjoy the best ocean view in an outdoor cozy space and delicious Italian specialties in this a la carte restaurant,limited to dinner service only.
- Adelita: Authentic Mexican cuisine a la carte on an outdoor space, limited to dinner service only.
- Grill: Delicious steak house in an air-conditioned atmosphere, limited to dinner service only.
- Ayami: Enjoy the best Asian specialties (oriental cuisine, sushi bar and Teppanyaki table in an air-conditioned atmosphere,limited to dinner service only.
- Terrace: A la carte restaurant offering delicious specialties in an avant-garde tapas place in an air-conditioned atmosphere,limited to dinner service only.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Internet Access†
- Please contact the guest service department at the hotel for further information.
† Fees may apply
- Children's program, onsite
- Direct access to a beach
- Fitness center on-site
- General †The Property have Pickleball Court available at their site.
- Hot tub
- Non-Motorized Water Sports- Kayaks
- Windsurfing
- Snorkeling - PoolThere is 1 large pool with different areas for activities, relaxing and swimming with children.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts on-site.
- Golf †Golf course located within a mile of the property.
- On-site Entertainmentdancing or participation shows every night
- Xcaret
- Tulum-Xel Ha
- Playa del Carmen
- Cancun
- Other Local AttractionsMarina Punta Maroma
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12983 reviews
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Jan 26, 2026Expected More Based on Reviews
We stayed here only because our regular resort was closed for renovation. 2 stars only for the staff, who are kind, hardworking, and deserve tips. We had Privilege/VIP, and it was not clear what the benefits were—did not feel like an upgrade. Beach is pretty but has too much shade, so you must move sunbeds to get sun. Sunbeds are basic; Bali beds are shaded and impractical. Food was a big letdown: bland, lacking seasoning, long waits, and inconsistent quality. The Steakhouse was the best of the à la carte restaurants, but steak temperatures are off (order well done for medium-rare). Mexican restaurant was below average; hibachi nothing special. Lobby is dark and uncomfortable, bathrooms not clean. Only one smoking area near the lobby with no seating. Great staff, talented animation team—but overall the resort does not deliver on comfort or value.
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Jan 25, 2026Great time
We had great time there, thank you !
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Jan 25, 2026Mediocre
It’s 3 star resort located in the nice beach. The rooms very outdated with very thin walls, we had small child in the neighboring room and it was a nightmare at nights. The door in the bathroom wasn’t closing fully, broken chairs in the patio. Very minimal entertainment, the food is mediocre and service is almost none. We’ve been in many different 4-5 stars resorts in Cancun and Playa del Carmen. Don’t get me wrong - I really had no great expectations since it’s not very expensive one. We got privilege package, which should be better than just regular experience I guess. It’s probably worse here since there’s dedicated beach area with better chair lounges and with more availability of them. There’s almost no service on the beach - so if you need a drink you go to only one bar and get your drink staying 10-15 minutes in the line. Also, you can’t get more than 1 beach towel, which I’ve never experienced before anywhere really. So you choose - you lay on it or use it as a towel. All food in the buffet smells like some chemicals, could be from dishwashing liquid or some oil they use, not sure. BLoved privilege restaurant is good, no questions. Not possible to get a reservation to Japanese, Italian and steak house restaurants.The only great experience was with the beach and the sea - they are perfect, not much sargassum and they clean it all the time. So never again, sorry.
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Jan 19, 2026
Be loved
The best restaurant in the resort with the best food. The service. ABIESER and Johvany are super nice, polite, and professional.
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Jan 19, 2026Pizzeria
I am here now and everything is so amazing except the girl that works at the pizzeria. She’s so angry if you ask for more than a slice, what she doesn’t realize is one parent is likely ordering for their entire family. She’s ruined the mood of this place. It seems like she hates being here in general unlike the rest of the staff who are so lovely and warm.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation fee: 33.425 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisorySanitation fee of 32.57 MXN (approx. $1.76 USD) per night per room. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.