Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk†
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk†
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9809 reviews
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Nov 11, 2025Very disappointing 😞
Very disappointing experience — and even worse, Barceló seems to hide negative reviews. I posted my honest feedback several times, but it’s visible only from my account — not to others. The bus for our tour left without us, the reception supervisor ignored us, and the tour agent showed up 40 minutes late. We lost our day and got zero help. If you care about service and transparency, think twice before booking here.
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Nov 10, 2025Beautiful Beach
Good overall. Excellent beach, beautiful grounds. Lots of chairs. Very large, lots of people. Cons - rooms dated, but clean. Shower pressure non existant. Lunch Buffet, no where to just grab something to eat pool side. Buffet at lunch, disengaged staff and multiple empty containers. It was not great. A La Cartes excellent - if you can get in. Make you book and limit. No nightlife. NO coffee, need a cafe or coffee 24hr in lobby. Nothing worse then having to go to a buffet machine. They have in room, but as a tea drinker I wont use.
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Nov 08, 2025Meh
Just leaving the resort so I want to share while its fresh in my mind. Its been a nice week but wanted to share somethings here. I picked this hotel for my teen daughters as it said it had a teen disco, well it does, it is never promoted and always closed due to not being busy. There were so many teens here and no promotion for the kids to go, the were walking aimlessly at night. It seems they really don’t want to run the club at all. If you don’t get chairs in the shade by the pool or beach by 7am, you will likely not find any. The food was ok, a la carte were meh! They provided you a wine list and it is not included, its an upcharge. We had a good time but there were things that I had booked for that we did not have access to. Many hidden costs
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Nov 02, 2025Awesome experience
I had such a great time at Barcelo Maya Tropical! The poolside activities were one of the highlights of my trip, Estefania brought so much energy and made sure everyone was having a great time. She really made the experience that much better! Would definitely love to come back and visit.
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Nov 02, 2025
Slick, big hotel complex were you can be bust all day everyday.
Stayed here for a week and really enjoyed it. Didn't, and didn't have to, leave the hotel in that time. Rooms, service, set up, food and entertainment are all very good. All inclusive, and for that you get to eat in 4/8 restaurants. Each had a pleasant setting and made a difference to the the buffet. Breakfast and lunch provides good quality, mass food. Never got fed up with it. The gym is big and has a wide range of weights and equipment. Dumb bells >30kg. Plus a load of aerobic machines. You can find 5km running around the whole site. Only problems with the gym are there are no changing rooms (so people walk in with their outdoor shoes on), and you have to go back to your room to shower. Pool areas are nice, some can be noisy though, so find your spot that suits you. Beach is nice and the sea safe and warm. You can always find sunbeds. You can use the none powered watercraft as part of your all inclusive. You get 25 minutes a day on the HobieCat, after sitting a short exam. The problem with this people queue up each day for the station to open and the process isn't the quickest. But at least you get to sail. They put an effort into the shows on in the evening. Worth going to. From the Tropical you have access to three other middle hotels. It's a big site. We would stay again.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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