Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk†
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk†
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9900 reviews
-
Jan 27, 2026Barcelo staff confused with bookings. Could stay home and sleep on a couch
When you pay $21 thousand Canadian dollars for 3 ocean front rooms, you expect what you paid for. Beautiful resort, good food, beautiful beach the water warmer water than the pools, BUT very expensive stores and they will not barter, they will not take cash, will only charge to your room or mc, ( for example roll of tums $7.00 USA $1.50 in town, key chains $15.00 USA) NO beach venders, no spa services on the beach and spa was very expensive, I asked why everything was so expensive and they said “your on a Barcelo.” We took the public transport out by the gates for 30 pasos ($1.75 USA) each to Playa del Carmen, the public transportation runs back and forth on that main road and they are about 10 minutes apart to take you and bring you back. To take a taxi from hotel was $70.00 USA.one way, If you take a taxi only take it one way cheaper in Playa for return and taxis are lined up for you. They will barter a price. ROOMS- we didn’t have the rooms we paid for, ocean front yes but not double beds as we wanted. 2 people landed up sleeping on the couch for 7 days in two of the rooms. Same with people beside us and below us when they talked to us. Couldn’t move us for two days and still wasn’t what we wanted so stayed where we were. You pay that much you expect what you paid for. Party of 6 and one room was in a different building. Requested to be together as we had a young child with his mother and didn’t want them alone so we all switched up so they were next to us and the two men went to the other building. OCEAN front room, screen door won’t shut, when the lights were on NO tv , lights off tv, PHONE didn’t work. Repair man come up and shook his head and left. No English. Basically 3 days to get electrical issues fixed after going to the front desk. Ordered room service and were told no room service to tropical. What? We are premier status. FOOD- they make all your reservations for you in the specialty restaurants before you get there. AGAIN booked our group at different restaurants.manager worked that all out so we were all booked at the same restaurant. NICE hotel but the staff are all confused about booking and pass you onto someone else just to get rid of the problems, so just get the manager he knows his stuff and will straighten things out. Premier lounge is where you book in and out and it is always full of people complaining. BARCELO you claim to be a top of the line facility, you need the staff to be more efficient, we are coming from a different country and we are depending on our travel agents and you to give us what we paid for not having to be stressed out when we get there with wrong rooms, wrong reservations, electrical issues in the rooms, plugged shower drains, doors un usable, sleeping on couches.
-
Jan 13, 2026The best resort!!!!!
We had an amazing time at this resort. The service was amazing, the food was fabulous and the grounds were immaculate. I highly recommend staying here. We will definitely be returning!!!!!
-
Jan 13, 2026
Exceeded all Expectations
Was a fabulous stay at a fabulous resort. We’ll definitely be back. We enjoyed every aspect of our stay.
-
Jan 09, 20264/5 stars
Great pools and grounds, clean and well-maintained. À la cart restaurants great but lunch buffets not good. Room comfortable but some maintenance issues. Generally the public bathrooms here are terrible. Maintenance and smell deterred use. The chair situation is horrendous and would make me think twice for future reservation. The resort did cater to older children with multiple options for activities. We appreciated the options. The beach was amazing here in certain spots. Not enough staff at bars but drink quality good. Spa and massages were fabulous.
-
Jan 08, 2026
excellent resort for family vacation
We've visited this resort 3 years in a row and it does not disappoint. excellent facilities and a wonderful vacation spot
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.