Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Premium category (based on availability), Petit fours and bottle of sparkling wine in room and Romantic Continental breakfast in bed (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 12 & under).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2007
Accessible rooms: 8
Floors: 3
Total rooms: 756

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 11981 reviews
  • 5.0 star tripadvisor rating
    Excellent Resort

    I had an Excellent experience at buffet Hacienda. The staff is amazing for breakfast every morning. Thanks team work Yaibet Martinez Larissa Bolaz Angelica Poot Cesar Téllez Gabriela Mejía Misael Hernández Ángel Tamay Alejandrina Germán

    Aug 13, 2019
  • 4.0 star tripadvisor rating
    Barcelo Maya Palace vacation

    Our weeklong family vacation at the Barcelo Maya Palace was great overall. The staff were very friendly and accommodating, the beach was beautiful, and the rooms were very comfortable. The food, however, was so-so - certainly not at the level of some other all-inclusive venues that we've visited. The buffet has a generous selection of items and after a few days we learned which items to avoid. The sit-down restaurants are beautiful but the food was very hit-or-miss. Some of it was really great and some of it was inedible (six of us all ordered the same dessert at one restaurant and all of us thought that it tasted like cleaning fluid).

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Amazing resort

    Barcelo Maya is a truly exceptional resort! The amenities are top notch, pools are huge and relaxing, food at every restaurant is delicious and the entire staff is exceedingly polite and helpful. Most restful and fun vacation we've ever had.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    A week in paradise!

    This was our 2nd time at Barcelo and stayed at the Palace this visit. Fabulous as usual. We had a group of 9 and everyone but myself and my husband stayed at the Tropical. The hotel staff were so nice to put us as close as possible in buildings side by side. I can’t lie, our group was quite hesitant to disclose we were from the states because of the current political turmoil, but the employees at the resort were so friendly and kind. They didn’t care where we were from, they were just happy we were visiting their country and giving them our business. We felt very safe and never once worried at night while walking back from the Mayan Mall. Also, it’s so peaceful and quiet at night. They seem to have a zero tolerance policy for unruly or out of control guests. On our walk back to our room around midnight, there was a group of girls coming out of a bar and one of them must have had far too much to drink and was EXTREMELY sick. All of a sudden probably 6 employees from every direction came rushing over to help get her picked up and cleaned up all the while she was out of control. Those employees kept their cool and kept the distraction to a minimum. My husband went over and offered to help but they were so nice (even in the middle of an emergency) and told us to go enjoy our vacation. He did give them a tip for acting so quickly and making sure everyone was safe. Speaking of tipping, that was one thing I couldn’t help notice people weren’t doing as much this time as they did on our first visit. I was very disappointed to see people walk up to the bar and order 6-8 drinks for themselves and their party and not leave any tip. I understand there’s no where that says you must tip, but if I’m giving any suggestions or advice here, we always take at least $60-$75 in one dollar bills and $50 in fives for a 7 day stay. These employees work their butts off to ensure we’re well taken care of, and in our eyes it’s the least we can do to show a little appreciation for all they do. The resort itself was wonderful and clean, but we were disappointed by the murkiness of the water and the crazy amounts of seaweed that covered the shoreline. The resort did their best to manage the seaweed, but it was piling up faster than what the employees could clean it. And I give HUGE props to the men who have to spend their day raking and dumping the seaweed. Whatever they get paid per day, isn’t nearly enough for the amount of hard work they put in. Our junior suite was beautifully maintained by housekeeping and our mini bar was stocked daily. We were in the Oaxaca building on the second floor and was never bothered by the rooms above or below us at any time. Word to the wise, don’t forget anything at home. If you have to pay for it at the gift shops, you’ll be sorry. I would never expect anything for free, but a 400% markup on items like sunscreen or a pair of flip flops is outrageous when you’re already paying to stay there in the first place. They’d actually probably make more money if they brought the prices down. People may be more inclined to buy that kind of stuff once they get there so there’d be more room in their suitcases for other things. As someone with a very fair complexion, I would have rather saved the 10lbs worth of sunscreen and not had to pack a second bag than to pay a few extra dollars per bottle for sunscreen once I got there. I do wish there was a theme schedule for buffet nights that you could get at check-in. We had some very picky eaters in our party and if we could have known beforehand what days they were offering what themes (ie. Italian night, Mexican night etc) we could have planned our reservations around what people liked at the buffet. If you’re hoping to see turtles, we deemed 5pm daily as Tortuga Time! If you snorkel straight out from the Palace and go towards the rope, you won’t be able to miss them! As usual, we had an amazing time and are already talking about the new Adults Only hotel on the resort that will be opening at the end of this year!!

    Aug 11, 2019
  • 5.0 star tripadvisor rating
    Barcelo Maya Fitness

    Enjoyed fitness classes with Eric at Barcelo Maya main fitness center. We were there daily during our 7 days stay. Eric has the overall experience and certification to expand the fitness experience at Barcelo Maya. I rate his professionalism and dedication to customer service extremely high.

    Aug 11, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519