Resort Details
- BrasserieCharming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
- CaribbeanExcellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
- Coral Grill RestaurantGrill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
- La Hacienda BuffetThis restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
- Mirador BuffetSpecialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.
- RodizioEnjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
- Various Lounges/Bars
- Coco's pool Bar
- El Cielo Bar
- Theatre Bar
- Carey Lobby Bar (Participation show at Carey bar)
- Jaguar's Discotheque
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- Lounges/bars†
- Luggage service†
- Pool
- Poolside snack bar†
- Restaurant
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
† Fees may apply
- Children's program †Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).
Barcy mini disco - General †- Participation show at Carey bar- Cinema on the beach- Surprise night on the beach- Pirate's Island Water Park- Aquatic Sports- Dressel Divers ($)- Dolphinaris
- Gym †Barcelo Maya Palace gym
- Spa †
- Sports court onsite †
- Tennis court †
- Playa del Carmen
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18746 reviews
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Jan 26, 2026First timer
Do something about the buffets food temperature throughout the resort, it was to cold, potato's were never completely cooked
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Jan 26, 2026Might or might not work for you
You may or may not like it here. We enjoyed it more several years ago before it was overrun with kids running around everywhere. At the pools, in the bars, and the restaurants. If you have little kids and you're not big on discipline you'll love it. The facility is very nice and well maintained. The pools are clean and the right temperature. For an all inclusive resort the food is pretty decent. The spa and fitness facility are outstanding. The rooms are fairly nice but unfortunately for us there were kids above us pushing furniture around, dropping stuff and crying. So bottom line if you have small kids and don't mind (or prefer) chaos you'll love it. Otherwise you'd probably be better off staying somewhere else.
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Jan 26, 2026
Beautiful Resort, but lots left to be desired.
We recently returned form a week at this resort. Overall, it’s a lovely resort with a beautiful beach kept very clean. It’s a bit rocky going into the water though. So we avoided that. The rooms were big and clean. The food was very good as well. Staff were overall very nice and helpful. The weather could have been better, but that’s no one’s fault. However, there were several drawbacks that would keep us from returning. Upon arrival at midnight Saturday which was about 32 hours after our scheduled arrival due to flight cancelation, we were offered no help finding our room in the dark, despite being Premium Level members. The receptionist showed the tiniest map with nothing really marked on it and said “It’s over there.” Thankfully, the nice bell man , Enrique, offered to take us in his golf cart. Nothing was open at midnight, so no food or drinks. Luckily we had a beer or two in the mini fridge in the room. Overall, the resort did not have decent signage as to where things were. No onsite map that was actually usable. The one you could get on your phone by scanning the QR code was the same one. They need to do better there. The room was spacious and clean but the AC was not controllable (too chilly at first) ,the phone did not work nor did the clock. After 3 days and multiple calls to the Premium level club, finally a guy came to fix things. The phone worked. The clock still did not. The worst was that he “fixed” the AC by setting it at 22C. I still could not change the temperature. It got quite hot and humid on day 4 and we needed to adjust the room temp. Not happening. On the second day, I had to call to get the room serviced. Two out of five days, the mini fridge was not replenished. We were very disappointed that we had paid for Premium level service and really got nothing for it. Don’t bother paying extra for that. When I went to the Premium level lounge, one of the receptionists was rude and flippant with me and others. Absolutely no customer service skills. At one point. Alexander had to take over for her because she had raised her voice to me. All I asked for was for her to print out my boarding passes. I have never been this disrespected at a resort ever. The food in the buffet was good, but a bit repetitive. The à la carte restaurants were great though. I want to thank the following for their exceptional service: Feliciano Poot and Victor Camilo at the Brasserie who made our dinner run smoothly Jesus Lopez & Danike at Rodizio who were very attentive and friendly Filiberto at the Mirador buffet who was such fun! He was efficient but also very personable and made us laugh! Margarito in the lobby bar who entertained not only the guests but also his fellow bartenders. They had fun when he was working! So I give it a 4 out of five because of the facilities and the people i mentioned. If not for them, I would have given 3 stars.
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Jan 26, 2026Fam of 5 in 1 Room _ Paradise
PROS: Gorgeous Grounds. Rodizio was delicious (Steak, Potato, Salad Bar, Dinner Rolls). Kid pool, adult pool/bar, beach, basketball court, ping pong location is central. Clean, timeless rooms. I absolutely love how a family of 5 only needs 1 room. Our room was spacious with 2 queen beds, and 2 full beds instead of 2 couches. so convenient for us! CON: I paid to be a premium guest and could only make dinner reservations for restaurants 2 out of 4 nights. Well, i guess they had times available aft 9pm. I have 2 children under the age of 6...HAHA we are in bed by 8:30pm. Really, this is my only complaint. I over paid for a service i wasn't guaranteed.
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Jan 25, 2026
A weeklong vacation
The hotel is well located. The premium service is very good. Swimming pools are wonderful. Food at the restaurants is only average. Most French dishes at the Brasserie were not really French (for example, Bouillabaisse was nothing like what one gets in decent French restaurants.) The seafood at Caribe was disappointing. The white wine included in "all inclusive" is poor. Landscaping is very good. The airport lounge included in the Premilum class is really overcrowded-- long lines just to get in!!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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