Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18632 reviews
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Dec 03, 2025Hotel Barcelo
The hotel could be great, if they fix the issues. Great location. The water at the beach is warm and calm most days.
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Dec 02, 2025Amazing service
Best host and hostess !!. So much appreciation. So honest, helped us with our Spanish, and served delicious drinks at El Cielo bar at Barcelo Maya!! We love Jorge Ruiz and Lidia Ramirez !!!
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Dec 02, 2025Must be on them for everything.
Make sure you get a confirmation when booking anything thru email. I was scheduling a romantic massage and I never received a confirmation because staff just decided to ignore my last email. Come to find out the day of that nothing was booked. Also while scheduling our transportation if I don’t respond with an entry email after being ignored I don’t think I would have gotten a confirmation for our arrival.
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Dec 01, 2025
Not bad few little things
Check in was hard to understand front desk, no maps and pointed on how to get to our room, no water or face cloths in room, some food was warm or cold. Rest was pretty decent.
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Dec 01, 2025
Family Trip
Overall, I had a pleasant experience during my first stay at an all-inclusive resort. While I was disappointed by the number of rocks on the beach, I recognize that this is the landscape. I would have appreciated a physical map of the property showing the restaurants, bars, and other key locations. Additionally, I found the prices for gifts and items to be excessively high
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.