Extra Value: Includes up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions apply).
General Policies & Fine Print
Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy -A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information -Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5284 reviews
WORST CUSTOMER SERVICE -- AVOID STAYING HERE
Old building, super expensive (for foreigners). I know they have different rates for locals. My flight leaves today at 6:30 pm. I asked for one hour late check-out and I was told they needed to verify my room was not assigned to a new guest arriving today —which I found totally reasonable. When it was verified that my room had not been assigned, I was told there would be an extra hourly charge. It is not the money that upsets me, it is the fact that they cannot extend the courtesy of just one hour late check out. My experience with other hotels is that I am easily offered one hour... up to two hours for late check-out. I will NEVER stay at this hotel again. There are 5 star hotels nearby that are 75% cheaper. I am aware that it is the all-inclusiveness that brings the rates up. Personally, I don’t care for all inclusive hotels and certainly don’t like the customer service at this “resort.” The man at the front desk was inflexible and sounded like a parrot repeating "the rules." The second person I dealt with at the front desk was even worse than the first one. She was rude and condescending. If you are reading this, please DO NOT stay here. There are other hotels in this area with decent service. Barcelo Huatulco does not deserve any stars at all. It should be rated as a 1/2 start hotel just because the location is good.
My wife and I are staying at Qunita Real, just down the beach from the Barcelo. We were walking the beach and decided to try the Barcelo for some cocktails/appetizers. Man in hotel uniform took a look at our skin (white), and asked if we were staying at Dreams (down the opposite side of the beach). Interestingly, yesterday a different hotel employee invited us in. We're also looking for a place to take our two daughters and their families on a future trip to Huatulco. Yesterday we thought Barcelo looked elegant and fun with families in the pool area and an awesome looking bar. This evening we think we'll look for a place where caucasians are more welcome (Dreams?).
Our second trip
This was our second trip to Barcelo (first week of April) loved everything about it. The service, location, food and the people who we met mostly from Canada. We ended up moving twice only because at our age we did not like being near the Disco this time even though we paid more for an Oceanview. The second was a wild party which went all night till 7 a.m. so we did not appreciate going without sleep for 2 night. Thanks to Carlo Lopez and his helper at front desk who handled it very well and professional. After that they were always there for anything we needed. Our last 4 nights we were spent in a Premium room on the 6th floor. We returned a week later for one night after traveling to Oaxaca City over the mountains, while there the front desk took care of our luggage we could not take with us. Hope to return next year.
Very good hotel
My Stay there esa very good. I really recoment this hotel. The alcohol quality Was very good. I was sorprise with the quality of the restaurant the italian one. Was the best. I really enjoy. The shawer poblably the best i ever see in a hotel
We checked in April 19, 2019. We have tried multiple all inclusives, so we decided to give Barcelo a try. Let me start by saying why I give it two stars. Great location, the beach is super clean, safe, and the weather is perfect, not too hot or too humid. Now all the disappointing aspects: the food is below average, for example, same daily food with appearance of being reheated, flavorless, and rancid taste. Dishes are not cleaned properly. I observed them washing the plastic drinking cups by simply dipping them in water once and on to serving a drink to the next person and passing germs around, 4/5 of us have been sick. The alcohol and everything is very poor quality and not what you would expect for what you pay Finally, and worst of all is the loud music in the cantina which goes on until 2:00 AM, good luck trying to get some sleep. The cantina is centrally located in the middle of the buildings where the rooms are. We called to complain multiple times, but nothing was done. We paid $5000 for 3 adults 2 children for 1 week, and we feel absolutely disappointed. On our last day, we ended up walking to Dreams and spent a lovely day there. Do not let the excellent reviews fool you.