Ava Resort Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1495 reviews

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  amazing staff at ava

  ernesto is amazing!!!! highly recommend ava resort to everyone the staff there provide impeccable service well worth every penny

  Dec 04, 2025
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  Hard to Get Reservations, Even as Premium Members

  I’m currently staying at this resort, and the experience has been quite disappointing — especially when it comes to dining reservations. Trying to book or adjust times to something suitable for a family with children has been extremely difficult. We’re constantly told everything is fully booked, and the only option offered is the teppanyaki grill, which we’ve already done. We are Legends of Paradise members — something my in-laws paid extra for — and unfortunately, it hasn’t felt worth it. There has been nothing special about the experience, and we’re essentially treated the same as everyone else despite the added cost. My parents were actually considering upgrading their own membership, but based on what we’re experiencing right now, they are seriously rethinking it. At this point, I would not recommend paying extra for Legends of Paradise if the value and experience isn't going to be any different.

  Dec 04, 2025
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  Ava is a must!

  We had a wonderful week at Ava! Our butlers AB and Edgar were the best and made sure all of our requests were taken care of. A few of our favorite staff were Jorge and Juan from Butcher, Lorenzo from Bao, Jorge at Veranda (who made sure my 16 year old daughter got a special birthday song!), and Oscar who delivered our room service with a smile! We got massages at the spa and Claudia G and Rosio were amazing. A special shout out to Ivonne, the best poolside wait staff at the resort!

  Dec 04, 2025
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  Our experience at this resort was extremely disappointing from the moment we arrived.

  Check-In & Arrival Check-in was abysmal. Instead of a lobby, we were met in a random area of the hotel and escorted into what looked like a makeshift ballroom check-in. At the end of the process, we asked if we would receive a tour of the property and were told no—and that we were simply expected to find our own way around. We were also told they would not take our bags to our room, which we later discovered was untrue, they actually do provide that service. To make things worse, we were put on a golf cart and dropped off at the complete opposite end of where our room was located, essentially in a back alley. Not exactly a great first impression. Reservations & Guest Services Trying to make dinner reservations was incredibly frustrating. We called multiple times with no answer. When someone finally picked up, we were told the person who handles reservations was at lunch and to call back later. The employees also informed us that the app, where the resort encourages guests to make reservations, “doesn’t really work.” As a result, we ended up without reservations on several nights, which is unacceptable for an all-inclusive resort. Departure & Luggage Coordination Every other all-inclusive we’ve visited has coordinated bag pickup for departure, giving clear times to leave luggage outside the room. Not here. No communication, no pickup—we had to wait with all our bags ourselves. Food The restaurants we were able to book had very good food. This was one of the few bright spots. Activities & Amenities The activity structure at this resort was extremely limiting and poorly executed. Waterpark – Great for kids 6 and under; not suited for teenagers at all. Adventure Park / Inflatable Obstacle Course – Hard-to-get reservations, and each session was only 20 minutes. To even secure a spot, we had to line up at 8:00 AM. On top of that, everyone was required to wear life jackets, even though it was in the same pool we were freely swimming in without them. Kayaks & Paddle boards – Restricted to ages 13+ and required advanced reservations, making them inaccessible or inconvenient for many families. Pool Experience – There were no games or activities led by staff at the pool, which made the atmosphere noticeably flat compared to other all-inclusive resorts that offer entertainment, music, or organized fun throughout the day. Beach & Water If you’re expecting turquoise water and sandy beaches, this is not the resort for you. The water is brown, rocky, and filled with vegetation. You can barely even see the water from the resort grounds. Final Impression When we were leaving, we told the staff member at checkout that we wouldn’t be returning. His response was simply, “That’s understandable.” That alone speaks volumes about the overall experience.

  Dec 03, 2025
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  Stay away

  have never stayed at a hotel where the answer to almost everything was “no.” The service throughout the property was shockingly unprofessional. There were multiple staff members standing around doing nothing, yet basic requests were constantly forgotten. It took 45 minutes just to get a drink at the pool. By midday, the pool consistently ran out of towels, and many of the chairs were covered in bird droppings with no effort to clean or reset the area. Housekeeping was equally unreliable—only 2 out of our 5 days did anyone come to clean our room or restock the minibar. The final straw was when our toilet broke in the middle of the night. We called repeatedly and no one came until 10 a.m., only to be told it couldn’t be fixed and that we should use the bathroom in the lobby. Instead of offering another room, they simply shrugged it off. This property may look beautiful on Instagram, but in reality it’s a Vegas-style hotel with terrible service and mediocre food. Absolutely not worth the stay.if someone told me it was free I still wouldn't go back

  Dec 02, 2025