Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

The family-friendly Allegro Cozumel Resort is located on the beautiful island of Cozumel and overlooks the Caribbean Sea on San Francisco Beach. Cozumel International airport sits only 15 miles away, and the resort is only a 45-minute ferry ride from Playa del Carmen. Nearby Palancar Reef is considered one of the top five diving destinations in the world. Guests staying at Allegro Cozumel Resort also enjoy one of the best beaches the island has to offer. Children will have a great time, too, with fun, games, and supervised activities at the Kids' Club (ages 4-12). 

At the Allegro Cozumel Resort, the all-inclusive plan offers unlimited meals and drinks at any of the five restaurants and five bars. Guests can enjoy delicious, diverse cuisine in pleasant atmospheres meant for making memories. 

Guests staying in a Superior Premium Level room can take advantage of private check-in with complimentary internet, luxurious in-room amenities, daily restocked minibar, exclusive access to the Santa Rosa Lounge with continental breakfast, snacks, and self-service bar, preferred room location, and distinctive bracelet!

Location

Beach
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 1992
Last Renovation: 2016
Accessible rooms: 4
Floors: 2
Total rooms: 305

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 6278 reviews
  • 3.0 star tripadvisor rating
    A little below expectations

    This resort is more suited for smaller children and not so much for early teenagers. If your expecting to dine in the comfort of air conditioned this NOT the place because only the Fiji was comfortable. The bartenders at the swim up bar were not very tentative to those in the pool, mostly just tending to the needs of the restaurant side of the bar. You better check the forecast for rain too because the grass roofs tend to leak into your rooms as well as the restaurants.

    Aug 12, 2019
  • 4.0 star tripadvisor rating
    Fun time in Cozumel

    Overall the stay was nice. beach was great, perfect location and accommodations for Divers. suited very well for families. The food wasn't great. We had reservations at the Italian restaurant but they ran out of Lasagna, which was really the only "Italian" food item on the menu. In general the food wasn't great tasting, expected for buffet style. But overall we had a fun time and location was perfect.

    Aug 11, 2019
  • 4.0 star tripadvisor rating
    Decent Beach

    This was our second trip to the Allegro and the hotel overall is fine for the money. Unfortunately, the front desk staff are not very helpful when you have questions or an issue with your room. They write it down and then nothing happens until you go back and wait in line again and ask again for a resolution. Make sure your room is not near the entertainment venue or you will not get any sleep! The beach is nice and water is beautiful and there are always chairs available. The beach servers and bartenders are awesome and very attentive, especially if you tip well.

    Aug 11, 2019
  • 1.0 star tripadvisor rating
    Don’t go!!! Don’t be fooled by pictures!

    Worst Vacation Ever—- Don’t be fooled by pictures My family and I have been to the island several times, this year we decided to try this hotel... bad choice.. I was robbed on their beach! Hotel staff refused to call the police “they can’t do anything” I was told. They took their own report which I had to sign and asked them 3 times to confirm I could have a copy for my records, “yes of course”, head of Security and Rodrigo Tinajero manager of Guest Experiences. A few hours after the theft I return to the lobby to get the copy now they can’t give me a copy it’s just for their records. Now if I want a report I need to go to town on my own and file one! Isaac Burgos Hospitality Manager and Rodrigo Tinajero bit assure me it’s impossible to give me a copy... I request someone above them... I get the guy who was standing in a corner Walter Cen and I am told he is there manager, who they take behind closed doors for 10 minutes and then comes back out with them to tell me no copy! Prior to this the buffet was always running out of the most kid friendly food ... no not the nuggets those were not chicken... McDonald’s is probably more chicken and these... they were grey inside! Just regular meat or chicken was always scarce! Finally have our first reservation at the fancy Italian restaurant 1 hour and half for our food to come out... finally complain .. guy says pasta takes long!!!! Luckily my husband got us the premium package which which meant we did not have to be heard like cattle into the 1 breakfast and dinner place every day but had access to a mini hut with air conditioner for continental breakfast! No restaurant had air flow!!!! They are 2nd level of main building and are sweat boxes! I guess worse of all no one ever felt bad or tried to make up for all the mishaps and bad experiences... the one offer was to put pancakes in the premium building for breakfast for my children but after I was robbed and complained about the report... they refused to bringing them for my kids! Please go somewhere else.... Cozumel is beautiful we love the island but don’t stay here!!!!!!!!

    Aug 10, 2019
  • 3.0 star tripadvisor rating
    Cozumel

    The grounds of this hotel are beautiful. The staff is very friendly and responsive to requests. The beach is stunning. Overall the food was good. The rooms are very small and the beds aren't very comfortable.

    Aug 08, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519