Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6278 reviews
A little below expectations
This resort is more suited for smaller children and not so much for early teenagers. If your expecting to dine in the comfort of air conditioned this NOT the place because only the Fiji was comfortable. The bartenders at the swim up bar were not very tentative to those in the pool, mostly just tending to the needs of the restaurant side of the bar. You better check the forecast for rain too because the grass roofs tend to leak into your rooms as well as the restaurants.
Fun time in Cozumel
Overall the stay was nice. beach was great, perfect location and accommodations for Divers. suited very well for families. The food wasn't great. We had reservations at the Italian restaurant but they ran out of Lasagna, which was really the only "Italian" food item on the menu. In general the food wasn't great tasting, expected for buffet style. But overall we had a fun time and location was perfect.
This was our second trip to the Allegro and the hotel overall is fine for the money. Unfortunately, the front desk staff are not very helpful when you have questions or an issue with your room. They write it down and then nothing happens until you go back and wait in line again and ask again for a resolution. Make sure your room is not near the entertainment venue or you will not get any sleep! The beach is nice and water is beautiful and there are always chairs available. The beach servers and bartenders are awesome and very attentive, especially if you tip well.
Don’t go!!! Don’t be fooled by pictures!
Worst Vacation Ever—- Don’t be fooled by pictures My family and I have been to the island several times, this year we decided to try this hotel... bad choice.. I was robbed on their beach! Hotel staff refused to call the police “they can’t do anything” I was told. They took their own report which I had to sign and asked them 3 times to confirm I could have a copy for my records, “yes of course”, head of Security and Rodrigo Tinajero manager of Guest Experiences. A few hours after the theft I return to the lobby to get the copy now they can’t give me a copy it’s just for their records. Now if I want a report I need to go to town on my own and file one! Isaac Burgos Hospitality Manager and Rodrigo Tinajero bit assure me it’s impossible to give me a copy... I request someone above them... I get the guy who was standing in a corner Walter Cen and I am told he is there manager, who they take behind closed doors for 10 minutes and then comes back out with them to tell me no copy! Prior to this the buffet was always running out of the most kid friendly food ... no not the nuggets those were not chicken... McDonald’s is probably more chicken and these... they were grey inside! Just regular meat or chicken was always scarce! Finally have our first reservation at the fancy Italian restaurant 1 hour and half for our food to come out... finally complain .. guy says pasta takes long!!!! Luckily my husband got us the premium package which which meant we did not have to be heard like cattle into the 1 breakfast and dinner place every day but had access to a mini hut with air conditioner for continental breakfast! No restaurant had air flow!!!! They are 2nd level of main building and are sweat boxes! I guess worse of all no one ever felt bad or tried to make up for all the mishaps and bad experiences... the one offer was to put pancakes in the premium building for breakfast for my children but after I was robbed and complained about the report... they refused to bringing them for my kids! Please go somewhere else.... Cozumel is beautiful we love the island but don’t stay here!!!!!!!!
The grounds of this hotel are beautiful. The staff is very friendly and responsive to requests. The beach is stunning. Overall the food was good. The rooms are very small and the beds aren't very comfortable.