Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Receive an additional $200 in resort discounts per stay, in-room bottle of rum, tequila, or wine for Premium Level or Royal Level accommodations, personalized welcome letter on behalf of the GM, an exclusive cocktail party with the GM once per week, a rum or tequila tasting night once per week, and a room closest to the beach. Based on availability.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6477 reviews
Would not stay again - would not recommend
Would not recommend this hotel - food choices are not only limited but quality and quantity was poor (cold food, empty trays). Dining choices were poor (Buffet open daily to guests while other dining option only by reservations which are extremely limited). Reception staff was rude and unhelpful (not possible to get change for large USD bills). Dining Management was also extremely unfriendly and unhelpful - we complained about food quality at buffet (cold food, empty tray options, no kid friendly options, no chef on grill station) to be told there was a good restaurant down the street. Beaches are beautiful and provide direct access. Room size is extremely small and cramped for families - no space to storage your belongings (we were a family of 4 with small children and needed a crib which stole most of the space in the room. not much place to store clothes, we needed to open and close our suit cases each day in order to pull out clothes for the day and then close and store suit cases to move around the room. We were only provided with 3 towels although we were 4 guests. Overall I would not recommend this hotel!!
Very kid and young kids friendly
speciality restaurants the best food, little variety at the main Buffett. TAKE YOUR BUG SPRAY to the main dinning room at night! Fun place for the 3-15 year olds pool. First Club staff excellent, Karina, Valentine, Lusis
We had a great time at allegro. It is not fancy as a 5 star hotel but the beach it is so beautiful, the staff was kind and overall rooms and facilities very nice. Gardens and beach very beautiful. For us was everything perfect. It was very relaxing and we had everything that we hoped for. For family with kids I would definitely recommend. It is not a big fancy hotel but we had a perfect summer vacation with our 5 kids. The connected rooms was perfect for us. I would go back and recommend to friends.
Clean, very safe, fun!
If you are looking to go to Mexico and not worry about safety this is the place. You can go off the resort by jeep, bicycle, cab or walk with no issues. Beach was beautiful, pools were clean and the activities were fun. Rooms were very cozy. Only glitch is that the walls in the rooms are thin and you do hear others. Can easily be fixed with ear plugs. The food was very good. Our server that we searched for every meal was Santos. Make sure you ask for him. He will take care of you and make you feel at home.The Asian restaurant is a must. Entertaining and was delicious.
Food not so yummy
Beach is beautiful and the snorkeling is great. Pools are clean and the cleaning staff are good at what they do. The VIP lounge and pool were also nice. The grounds are well kept. The walls in your room are very thin. You can hear everything and everyone that's stay in the rooms around you