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Frequently asked questions and answers.

General Questions

How do I update my email address or account information on your website?

Sign in or sign up for an account on

Why did the price change while I was trying to book a package on

Prices and availability are always subject to change until your booking is confirmed with deposit or full payment. Pricing may fluctuate during the booking process.

Can I schedule my final payment and have the balance automatically charged on the date it is due, or have a reminder email sent?

If your vacation cost is higher than the required deposit amount, the “Book Now, Pay Later” option will appear on checkout step 3 in the final payment section: “Schedule your automatic final payment.” The amount to be scheduled will appear. Select a payment date more than 45 days before your departure date, and your credit card will automatically be charged on that date. If you've entered multiple credit cards for your initial deposit, select the corresponding number in the payment # field – a "1" in this box will charge the first credit card listed, "2" will charge the second credit card listed, and so on.

If you'd like to make several payments over time, or charge the final payment on multiple credit cards, you can set up an email reminder. You must select a date that is more than 47 days prior to departure. This automated email will remind you to log in to the account you created during the booking process to enter credit card information and complete payment on your vacation. You may log into your account and apply multiple payments over time, or pay using multiple credit cards. Important! All payments must be completed no less than 45 days before departure.

How do I book an infant?

According to airline regulations, an "infant" is a child under the age of two. Infants do not require an airline seat and can sit on the lap of an adult traveler while flying ("lap child"). If an infant is traveling with you and you do not purchase a seat for the infant, select the number of children traveling with you and then select “IN” from the drop-down menu that appears for the children's age. For some international destinations, additional taxes may apply when you include an infant on the reservation. The airline may also issue a ticket for the infant traveler.

If you would like to purchase a seat for your infant, select the number of children traveling with you and then select 1 as the age of the infant from the drop-down menu that appears in the build your vacation search tool.

How do I book multiple rooms on one reservation?

To add more than one room to your reservation online, select the advanced search options within the “Build your vacation” search tool. A drop-down for the number of rooms can be found under the return date information. Select the number of rooms and then select the number of adults and children for each room. We will automatically search and display hotels that can accommodate the number of people requested for each room. You can also upgrade individual rooms when making your reservation online. For additional assistance, please contact your travel advisor or call us at 1-800-517-2000.

For group travel benefits with a minimum of 10 passengers and 5 hotel rooms, contact your travel advisor or call us at 1-800-815-9000.

How do I retrieve my confirmed reservation?

Our website stores any existing and/or canceled reservations. You can use the customer service screen to access and review your reservations. Since your reservations are private, you must log in to access them. Follow the steps below to access your reservations:

  1. Hover over MY ACCOUNT and click Sign In in the top menu bar on the home page. If you did not create a log in for the web site, click Sign Up and create an account.
  2. Click Retrieve a Reservation under the Customer Care information section on the left-hand side of the screen. Or select the My Vacations tab in the tabbed menu options. The “look up your reservation” screen opens.
  3. Type the reservation number in the reservation number field, and click display reservation. If you made a reservation through our contact center, the reservation agent created a login for you: your email address and a password. The reservation agent should share the login information with you before completing the reservation.
  4. Select My Vacations in the tabbed menu. The web site displays a list of your existing and canceled reservations.
  5. Click Go next to the reservation or itinerary you want to access. The reservation confirmation screen opens.

How do I make changes to my existing reservation online?

You cannot modify your confirmed online reservation through To make changes to the reservation, call us at 1-800-517-2000.

How do I apply a travel credit to my new online booking?

If you have a travel credit in the form of a physical card, follow the instructions on the card to enter your credit as a form of payment. If you did not receive a card, your travel credit is held on your original booking, which also applies to125% travel credits from our “Rebook Now, Recharge Later” promotion. For travel credits held on the original booking, contact us directly at 1-800-517-2000. If your original booking was made through a travel agent, please contact your travel advisor and he/she can apply the credit for you.

Why did your website return different flight times than what I entered?

When you search for specific departure or return times using the advanced search option, the website returns flight times based on the following criteria: first it searches for the best priced flights. Then it arranges those best-priced flights in order of the closest time to what you selected in the time preference menus for both departure and return. Please note that if your preferred time does not appear, the air carriers may not have flights available that match your specified times.

How do I find the lowest vacation price?

  • Check the great specials available in the deals section.
  • Compare midweek and weekend departure prices.
  • Price out off-peak travel times and departure days (weekdays vs. weekends).
  • Include Travel Protection Plus when you purchase your vacation, which includes our Price Guarantee. If the price of your vacation is subsequently discounted after you've booked your vacation, you can claim the lower price. Restrictions apply.
  • Apple Vacations will match any competitor's price on the same vacation package before booking your vacation. Restrictions apply, so click here for details.