TripAdvisor Traveller Reviews
Good time at Sunscape Splash
judeglass, Richmond, Virginia
Thu Sep 14 11:47:49 EDT 2017
We had a really fun and relaxing time at Sunscape Splash. The resort is modest, not lavish, but very comfortable. The staff was friendly and efficient. Everyone seemed sincerely interested in the guests feeling at home and having a good time. Things ran very smoothly. The food in the two restaurants was excellent. The buffet had a lot of choices, but the same thing every day. It was okay, not fabulous. Kind of felt like a cafeteria. Breakfast was good. The pool areas were very nice, always clean and inviting. Plenty of bars and drink options. The room was clean and nice, even though the hotel is obviously old. The lobby and public areas had comfy seating options, nicely designed for visiting: open but covered, so a nice breeze always, but out of the rain and sun. All in all I would say this was an excellent value. If you want more elegance, got to pay for it. Also the other guests seemed really nice and an interesting mix of people from all over. This is a very comfortable place for a mixed race couple (we are) or family to come to. It was a lovely community of guests and staff who treated people with respect and friendliness. The ocean view is gorgeous and visible from pools, buffet seating and public areas. Well designed spaces.
Amazing Resort
Evan R,
Wed Sep 13 17:11:27 EDT 2017
Me and my family stayed and it was are first all inclusive trip and it was absolutely amazing! The staff is very personable and the rooms are beautiful. Special thanks to Trevor & Dimitri are amazing bartender and Christopher for the amazing Omelets and Soneka for the laughs and always keeping a smile on are faces :) absolutely amazing staff !
Good resort.
Trena S, Calgary, Canada
Wed Sep 13 13:42:28 EDT 2017
Check in was simple and fast.
Rooms were clean but need updating.
Ocean view was fantastic.
Some staff were very friendly and some not so much.
Main Pool with water slides was under construction when we were there so that kinda sucked a bit as the lazy river part was unavailable.
Beach was good....snorkeling right in front of resort was fantastic...that's would bring me back to this resort was the ocean life.
Food was not great...selection was limited in buffet and ala cart restaurants were not all that great....food was bland and wait staff lacked friendly service.
I liked the size of resort and the coffee shop was great...except the time at 7am when they were out of cups and didn't know when they were getting more..other than that hiccup it was a great thing to have coffee and snacks available.
Check out was simple and quick.
Resort is close to Montego Bay airport.
Horrible Customer Service
alecerjackson, Baton Rouge, Louisiana
Wed Sep 13 12:03:28 EDT 2017
The customer service was extremely poor the women especially had very bad attitudes. When we arrived we weren't greeted and had to wait in a long line the clerks at the front desk were unorganized and rude. When we finally got checked into our rooms they weren't the clean, the floors were dirty and there were no facial towels, however when we called down to get some we never received any until 2 days later. The staff wasn't friendly at all, I felt like they were holding a grudge against my family it was that bad. Finally I had enough when we went to rent some Kayaks the lady was so rude I had to complain at the front desk, and of course no manager was available. They told me all of the managers where in a meeting and that someone would reach out to me (no one every reached out to me or my family). The food was absolutely horrible same stuff every night at the buffet, oh and all of the restaurants they claim to have weren't even open. They had flies flying around everywhere and stray kittens everywhere, not sanitary at all. Overall Jamaica it self was beautiful, but I will cruise there next time and definitely not staying at this resort, the staff really ruin my experience. I feel that they need to have a staff meeting and the topic needs to be attitudes and customer service because they suck at it.
My wedding was amazing!!!
Monique M,
Wed Sep 13 10:47:41 EDT 2017
I can't find words to express the dream wedding I had on the 26th of August,2017! I would get married everyday based on the service I received from the "BESTEST" wedding manager ever, SHELLY was made for this job. She made sure everything went beyond how I expected, she makes sure u get the best of everything. I must say my husband and I were very pleased to have chosen Sunscape Resort for our destination wedding! In all honesty , Shelly the wedding manager was the one who helped along with our guests to make our day PERFECT! Shelly's personality is just so warming, her radiant smile makes u feel nerves free as a bride.
Thank you so much Sunscape Resort and Shelly for blessing us with an unforgettable experience and memories for a lifetime.
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