Punta Cana

Riu Palace Punta Cana


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All Inclusive    

Exceptional Value!
Honeymoon: Surprise gift in room, small bottle of rum, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $40 USD spa credit in Ocean Harmony massage for two (50 min), per adult, per person, per stay. This discount does not apply with other promotions and discounts. Redeemable at Renova Spa Riu Palace Bavaro.

Enjoy Punta Cana at its finest! This 24-hour all-inclusive paradise is located on a stunning white sand beach. The pristine Caribbean Sea provides the perfect setting for water activities and a glorious backdrop for sunbathing on the white sand. Nighttime entertainment includes live music and RIU theme shows.

For a taste of tranquility, relax in the sauna and Jacuzzi at the Renova Spa. Other services include a beauty salon and a complimentary gym.

Dining options are plentiful with six restaurants featuring scrumptious cuisine such as Japanese, International buffet, Italian, Brazilian, Fusion, and a Grill Steakhouse. The sports bar is open 24-hours, and the swim-up bar serves refreshing tropical drinks during the day. Guests also enjoy exchange privileges with Riu Bambu and Riu Naiboa (dinner dining excluded).

Caribbean Street is a marketplace located on the RIU grounds for your convenience. Play a game of pool at the billiards or view pictures at the photo studio and lab. At Riu Palace Punta Cana, everything is at your fingertips.

Find more information about Riu Hotels & Resorts.

Learn more about Punta Cana.
HOTEL LOCATION
Address:
PUNTA CANA


DR
Local Phone: 809-687-4242
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Disco / Nightclub
Physician on Call
Casino Onsite (Riu Palace Macao)
Pools
Number of Pools: 2
Outdoor Pools: 2     
Second pool is a children's pool.
Tennis
Number of Courts: 4
Outdoor Courts: 4
Lighted Courts: 4
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Sailing, Kayaking
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Guests staying at the Riu Palace Punta Cana have exchange privileges with Riu Bambu and Riu Naiboa (excludes dinner). Beach:
Total Rooms: 612
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Drinks are not included at the Disco. No Spring Breakers
ROOM TYPES
JACUZZI SUITE
Balcony with Jacuzzi, hydromassage bathtub, A/C, in room safe, minibar, liquor dispenser, Satellite TV. All rooms have split-level sitting area and sofa. One king or two double beds.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite description.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
SUITE
Large balcony or terrace, hydromassage bathtub, separate shower, A/C, in room safe, minibar, liquor dispenser, Satellite TV, walk in closet. Large split-level sitting area and sofa. Courtyard or Ocean View. One king or 2 double beds.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
Balcony or terrace, hydromassage bathtub, AC, in room safe, mini bar, liquor dispenser, Satellite TV. All rooms have split-level sitting area and sofa. Courtyard view. One king or 2 double beds.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
STANDARD JUNIOR SUITE
Balcony or terrace, hydromassage bathtub, AC, in room safe, minibar, liquor dispenser, Satellite TV, telephone, hairdryer. All rooms have split-level sitting area and sofa. Garden View. One king or 2 double beds.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
DINING
Riu Palace Punta Cana features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Palace Punta Cana:
Luigi - Italian specialty restaurant. Open for dinner. Dress Code: Men are required to wear long pants for dinner.
La Bodega - Brazilian Rodizio specialty restaurant. Open for dinner. Dress Code: Men are required to wear long pants for dinner.
Yokohama - A la carte restaurant serving Japanese cuisine. Open for dinner Dress Code: Men are required to wear long pants for dinner.
Krystal - A la carte restaurant serving Fusion cuisine. Open for dinner. Dress Code: Men are required to wear long pants for dinner.
La Altagracia - Serves lunch and snacks during the day, for dinner a Grill Steakhouse. Dress Code: Men are required to wear long pants for dinner.
Don Manual - Buffet style restaurant with show cooking, serving International and local specialties.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly entertainment with live music and variety shows.
CHILDREN'S PROGRAMS
Children's Mini Club.
Applicable Ages: 4 to 12 years old.

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5506 Recommend
5506 past Apple Vacationers would recommend Riu Palace Punta Cana to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4921reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Overall feeling of Average
Brian L, Mississauga, Canada
Thu Jun 15 10:18:51 EDT 2017
So this hotel seems to have a lot of extreme reviews. I understand wanting to leave a bad review because of an incident, but try to be helpful to judge as a whole. Stayed earlier this year for my wife's bday. Let's start with the good. Nice staff who work hard, fancy lobby, Riu style entertainment(good, not great but a nice way to relax), really nice beach and for an all inclusive was really surprised that they bring you drinks at the beach without you having to get up ( a nice touch) Pretty good pool. The bad: Rooms although large and well stocked were pretty dirty (floors and blankets) and old (blankets and mattress) especially for Riu Palace. Food at the Palace mind- was not particularly good by comparison to other normal Rius elsewhere. Not sure if this was a Dominican thing or just this resort in general but certainly did not compare to Jamaica or Mexico. Not terrible, but definitely sub par. Entertainment crew was actually pitiful. (this usually does not factor into my decision much but they were so bad I felt it must be pointed out) The blah. All inclusives in general lately seem to have a problem with poolside chairs as in they are taken up by towels of people who are not there. Probably from people who tip and never show up, are gone for day, what have you but I found it especially annoying on this trip at this location. Have more chairs as there was not enough for beach and pool both. Drinks were good, but not great and party/fun was OK but again nothing special. All in all I had a good time and it was a good trip but it rates as average for what this hotel is. Not up to Riu standard or other all inclusives. Uncleanliness, meh food, and so so atmosphere made this trip actually at the bottom of my all inclusive resorts I have attended. I am giving it average because it is definitely possible to enjoy yourself and nothing was so bad as to make it unenjoyable. Nothing higher as it simply does not measure up on many other counts. I have been places with worse rooms, worse food, worse drinks, worse beach but they all compensated with something amazing. Overall feeling of blah for this resort

Not Bad, Not Brilliant.
MartialArtsTravel, Merthyr Tydfil, United Kingdom
Wed Jun 14 12:19:35 EDT 2017
Overall a very mixed opinion on this hotel, firstly I'll list the good points. - VERY helpful and friendly pool service staff, especially one member in particular who's name I cannot recall (wore a peaked cap, quite short, very pleasant; I cannot say enough good things about that man). - The maids did a very good job of cleaning the rooms and making the beds. - Some hotel staff were very friendly, in particular a member of staff called 'Joel' who worked in the main restaurant. He provided excellent service and was an absolute joy. - Cleanliness was generally very good. - The beach was absolutely stunning. - Staff at the front desk were very friendly. Now I'll list the negative points; - The main negative point for me was that two of the staff members were very inappropriate with females guests, more specifically my girlfriend. I left my girlfriend in the main plaza for 15 minutes as I had to return to the room, whilst I was gone a member of the entertainment team nicknamed 'Pikachu' proceeded to pester my girlfriend. He asked her questions such as 'are you single?', 'where's your boyfriend?', 'do you want to dance?' (The dance question wouldn't have been so bad if he didn't ask her a following 5 times after she refused the first request). As soon as I returned he left the table without acknowledging me. I realise the entertainment team must be interactive with guests, however I believe the way he conducted himself was very unprofessional and quite frankly, slimey. And to make matters worse the man selling Coco Bongo tickets was also very inappropriate to my girlfriend when I was not present. These two encounters resulted in my partner feeling intimidated and would get nervous whenever I'd leave her alone. It was absolutely unacceptable that my partner (or any other person) should feel uncomfortable and unnerved when left alone in the hotel due to the behaviour of staff members. - The food was very average. Not only was it average but both my partner and I had very bad stomachs most of the time during our two week stay. In addition to this the water (and ice) gave us upset stomachs. - Some members of staff would only speak Spanish to guests and if you didn't speak Spanish they would ignore you. Unfortunately I will not be staying at this hotel again.

Wouldn't Return
abilouise97, Merthyr Tydfil, United Kingdom
Wed Jun 14 11:34:47 EDT 2017
I stayed at the Riu Palace Punta Cana for 2 weeks from the 29-05-17 - 12-06-17 and I have to admit I was disappointed, the cleanliness of the hotel was fantastic and the scenery and pool area couldn't be faulted, however 90% of the staff were extremely rude if you couldn't speak Spanish, and behaviour of some staff was inappropriate. Myself and my boyfriend are both in our 20's but couldn't believe the activities taking place and music being played at the poolside with families with young children in the pool, there was constant swearing in the songs and sexual innuendos and also girls were called out of the water and were told to dance sexually At the side of the pool, which I wouldn't of been pleased with if I was there with children. I also found that some waiters and waitresses were extremely rude to you if you couldn't speak Spanish and made no effort to talk to you, I also found that certain chefs in the main restaurant were extremely rude! And I was told that I couldn't have a Pitta bread with just salad it had to have Pork in it, as I don't eat red meat, this resulted in me not being able to have one, when they were being made fresh and the meat could've been left out. I also found the room service wasn't great, you would phone and request something and nobody would show up to deliver to the room. I found that a certain member of the animation team was very inappropriate with females in the hotel and would only come over to speak to myself if my boyfriend would leave me for 5-10 minutes and then would go again as soon as he saw him coming back. I found that the food was very repetitive and if you have allergies like myself , there is no point going to this hotel as hardly any of the foods has labels on them so it is really hard to understand what you're eating and the language barrier isn't great with the restaurant staff. On a more positive note! I have to say that the waiter Joel is amazing and extremely friendly and also the pool waiter who says "chaw chaw" I can't remember his name unfortunately ! But he works very hard and can't do enough to help! Unfortunately I will not be returning here.

Best vacation ever! + TIPS
,
Wed Jun 14 06:02:16 EDT 2017
Ok so, I had the BEST time at this resort. I went with my best friend and it was so much fun. The staff is incredible, everyone is so friendly & helpful. Our room was always kept clean and our stuff was never touched. We left expensive bottles of perfumes and jewelry OUTSIDE of the safe box they provided us and nothing was ever even moved. Our mini fridge was always filled with drinks and the room service was great. I have absolutely no idea why some negative reviews have mentioned that the beach is dirty, are you KIDDING me??? This beach was beautiful, crystal clear water and the sand was smooth and clean as well. The pool is huge and has a bar inside which is very convenient. Also, there are always staff members walking around on the beach with drinks and you can order and get whatever you want. I do think that some of their beach beds need a little upgrading because some are broken and won't lean all the way back, but that's literally the only beach complain I have. I honestly didn't get mad at the people selling stuff on the beach, like come on that's their job and if you tell them "no I'm not interested" they leave you alone. We also made friends with the coconut guy (forgot his name) and he would always save us the best coconuts, so see, it pays to be friendly. We didn't spend a lot of time on the pool, but when we did it was great and it was also clean, so no complains there. Also, yes you do need a card to get beach towels which they provide to you in the front desk and I'm glad this policy is in place because it forces people to be responsible and not jerks who just leave their towels everywhere for the already hardworking staff to pick up. It is a basic responsibility and it is really not a big deal, a very simple process that takes 2 seconds. You give your card to the dude, the dude gives you a towel, at the end of the day you give him back the towel and he gives you back your card, that's it. The live shows they do every night were honestly so cool & entertaining. The only show we did not enjoy was some magician guy, he was cringie to watch and I hope they don't have him there when we go next time, ha! The food staff, let me tell you, they take care of you. Michael, our now lifetime friend and the sweetest person you'll ever meet, was honestly such a pleasure to be around. He wasn't overly friendly or cheesy, he just greeted us everyday with a smile and made our breakfast and dinner experience extremely enjoyable (he wasn't there for lunch, but there was a lovely girl who took care of us everyday, we forgot to ask for her name) but you get the point, everyone was extremely nice, friendly & if you're nice back, expect to leave with good memories and lots of new friends. TIPS (seriously, this is important) - BRING YOUR OWN MEDICINE (advil, pepto bismol & benadryl are a MUST) you are in a different country, you're trying new foods and odds are you're overeating because everything looks so good so your stomach will not be happy with you the next day. You never know if you're allergic to the detergent they use for the sheets or something else around the hotel so have those allergy pills in hand. You will be drinking and probably a lot so bring some advil for the next day. DO NOT BUY MEDICINE THERE!!! A bottle of pepto bismol is $12 & the pharmacy outside of the hotel sells benadryl for $30!!! Bring your own people. - BRING BUG SPRAY You are in the Caribbean, of course mosquitos and other bugs are gonna be around you...hello? -DO NOT BUY SOUVENIRS IN THE HOTEL STORE Unless you wanna pay $10 for a keychain and $5 for a fridge magnet, don't buy things there. Go to the shopping street near the pool and check out the shops there. Way cheaper and prices are in pesos. - BRING AT LEAST $60 CASH (optional) I don't know about you, but I'm a tipper. I tipped almost everyone that helped me or served me at the eating area. This is obviously optional, but if you change that money into Dominican pesos, 80 pesos is a good enough tip and your money will go a long way. I also made sure to tip our room service lady everyday for her hard work & she would give us extra towels ;) Thanks Maria! - ALWAYS GO TO THE CASINO IN THE NEIGHBOR HOTEL (Riu Macao) The casino here is a 3rd party casino and that just seems sketchy to me so avoid any problems and take the shuttle to the Macao casino, where is safe, bigger, has free drinks and just a better vibe. -UNLESS YOU HAVE $$ TO SPEND, DONT GO ON ANY "OUTSIDE" ACTIVITIES I know swimming with dolphins sounds tempting, but there are cheaper alternatives. You should look into that before coming to the resort and see how much other companies (outside of the resort) charge. Same goes with other activities that are advertised on the beach, like the parachute thing, extremely expensive. Again, if you have the $$ to spend, treat yourself, but its really not that serious. -CHECK YOUR DOCUMENTS The rules are clear on the website but since I saw people upset over this in other reviews: if you use a card to pay and decided to pay at the hotel, you NEED that card with you. If you decide to use a different card, call customer service and change it over the phone so when you get there everything can be quick. If you have all your papers and everything in order, checking in takes 2 minutes. That's what it took for us to check in. Same thing with checking out, easy process. Oh, also they gave us each a gift when we checked out! And finally, my last tip, be kind. It really doesn't take much to say thank you and to be nice to others. Everyone is there to have a good time so just chill, enjoy your stay, make friends and stay safe :) PS: They are renovating for next year, so I was told to expect an even better Riu Palace! Will definitely be coming back. Thank you Riu!

Great Vacation
swall544, Walnut Cove, North Carolina
Mon Jun 12 13:58:34 EDT 2017
I have to admit I was very worried about booking the Riu Palace Punta Cana after reading all the bad reviews. Boy was I pleasantly surprised! The property is absolutely beautiful. The beach is gorgeous! The staff went out of their way to serve guests. Room was a little warm when we arrived the first day, but after running the AC on high overnight it was quite comfortable. We even got too cold a couple of nights. Rooms were cleaned and restocked well each day. Maid service was great. The grounds are well maintained and every day employees were working very hard to keep them nice. We enjoyed the shows at night. Food and drink was plentiful. Fresh fruit was outstanding everyday! Best drinks were in the bar of the hotel lobby. Can't understand how anyone could give this place such negative reviews. There must be a bunch of fancy pants people out there that are impossible to please!



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