Punta Cana

Riu Palace Punta Cana


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All Inclusive    

2018 Exceptional Value!
Honeymoon: Surprise gift in room, small bottle of rum, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.

*Please note, this hotel will be closed from April 2 - July 13, 2018.

Enjoy Punta Cana at its finest! This 24-hour all-inclusive paradise is located on a stunning white sand beach. The pristine Caribbean Sea provides the perfect setting for water activities and a glorious backdrop for sunbathing on the white sand. Nighttime entertainment includes live music and RIU theme shows.

For a taste of tranquility, relax in the sauna and Jacuzzi at the Renova Spa. Other services include a beauty salon and a complimentary gym.

Dining options are plentiful with six restaurants featuring scrumptious cuisine such as Japanese, International buffet, Italian, Brazilian, Fusion, and a Grill Steakhouse. The sports bar is open 24-hours, and the swim-up bar serves refreshing tropical drinks during the day. Guests also enjoy exchange privileges with Riu Bambu and Riu Naiboa (dinner dining excluded).

Caribbean Street is a marketplace located on the RIU grounds for your convenience. Play a game of pool at the billiards or view pictures at the photo studio and lab. At Riu Palace Punta Cana, everything is at your fingertips.

Find more information about Riu Hotels & Resorts.

Learn more about Punta Cana.
HOTEL LOCATION
Address:
PUNTA CANA


DR
Local Phone: 809-687-4242
Fax: 610-359-6625
E-mail Address: /sapmnt/P01/transfer/MM/out
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Disco / Nightclub
Physician on Call
Casino Onsite (Riu Palace Macao)
Pools
Number of Pools: 2
Outdoor Pools: 2     
Second pool is a children's pool.
Tennis
Number of Courts: 4
Outdoor Courts: 4
Lighted Courts: 4
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Sailing, Kayaking
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Exchange privileges with Riu Bambu and Riu Naiboa. Beach:
Total Rooms: 612
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Drinks are not included at the Disco. No Spring Breakers
ROOM TYPES
JACUZZI SUITE
68 sqaure meter rooms, one king-size bed, a sofa in the lounge area, WiFi, satellite TV, air conditioning, a minibar and beverage dispenser & a coffee maker. These suiteshave a terrace with a jacuzzi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite description.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
SUITE
8 square meter rooms. 1 king-size bed, a sofa in the lounge area, a dressing room, a hydromassage bathtub, WiFi, satellite TV, air conditioning, a minibar and beverage dispenser, a coffee maker, and a balcony or terrace.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
1 king bed or 2 double beds, split-level living room area with sofa, balcony or terrace with courtyard view. Bathroom with hydro-massage tub, extra shower cabin, liquor dispenser, by door separate toilet, double sink, vanity mirror and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
STANDARD JUNIOR SUITE
35 square meter rooms, 2 small double beds or one king-size bed, a sofa in the loungearea, a hydromassage bathtub, WiFi, satellite TV, air conditioning, a minibar and beverage dispenser, a coffee maker, and a balcony or terrace.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Riu Palace Punta Cana features 1 meal plan options:
All Meals, Drinks & Tips
There are 11 Restaurants at Riu Palace Punta Cana:
La Bodega - Brazilian restaurant
Perico Chicote - Lobby Bar.
Don Manual - Buffet style restaurant with show cooking, serving International and local specialties.
La Altagracia - poolside restaurant/ steakhouse
Sports bar -
Luigi - Italian restaurant
La Plaza -
Yokohama - A la carte restaurant serving Japanese cuisine. Open for dinner. Dress Code: Men are required to wear long pants for dinner.
Saona - poolside bar with swim-up bar.
Krystal - A la carte restaurant serving Fusion cuisine. Open for dinner. Dress Code: Men are required to wear long pants for dinner.
Los Rosario - lounge bar with terrace.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly entertainment with live music and variety shows.
CHILDREN'S PROGRAMS
Children's Mini Club.
Applicable Ages: 4 to 12 years old.

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5506 Recommend
5506 past Apple Vacationers would recommend Riu Palace Punta Cana to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5351reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great vacation!!
Daniel M.
Mar 29 2018
The service in the buffet and Steak house were excellent, not so good in the Italian Restaurant. Everything pretty much was very satisfactory to us.
Customer Rating: 

TEST
LORI H.
Mar 27 2018
The maid service was good although we had to keep asking for wash clothes. If you use two they should replace two. The shower did not work properly. Half of the water came out of the shower and the other in the tub facet. Problems with the toilet flushing. Overall maintenance on the hotel was poor.
Customer Rating: 

TEST
Honeymoon Nightmare
JOHN H.
Mar 08 2018
The first half of the trip was fair. Average food and accommodations. the we got new neighbors. Pounding at our door at all hours of the evening. Drunk and disorderly. Hotel staff DID NOTHING for 2 days.
Customer Rating: 

TEST
Did not feel safe
BONNIE B.
Feb 28 2018
Someone claiming to be housekeeping came into our room every night after 9pm even though we did not answer the knocking. She left as soon as she saw us. The front desk said it must be a mistake. We overheard other guests who had money missing out of their room safe. The door locks do not prevent entry as we bolted them nightly.
Customer Rating: 

TEST
water
SHEILA K.
Feb 26 2018
we had poor water pressure and not always warm water they are remodeling and said that will be corrected
Customer Rating: 

TEST
RIU Palace
KEVIN T.
Feb 22 2018
"The Grand Old Lady" what can I say about this place. All good. Although she is a little long in the tooth she still is a wonderful place to be! Staff take care of all your needs. Pool and beach are wonderful. The Apple reps on hand (Jose & Josue) were incredible and took care of any issues. This is the fourth time that we have been to this property and we always return!!
Customer Rating: 

TEST
musty rooms
RALPH S.
Feb 22 2018
Rooms were very musty smelling and the smell came home in all the clothes, suitcases, etc. Need to clean their air exchange, filters.
Customer Rating: 

TEST
Not happy with the hotel
MARY P.
Feb 15 2018
We did not receive the UPGRADED room we paid for...a JUCUZZI SUITE. We Ended up with a junior suite, and the sliding glass door could barly open, and could not look out of the balcony. After staying at 2 different RIU PLACE resorts in Cancun, our group of nine were very disappointed. The food was not good, and did not enjoy it as we did at RIU PALACE LAS AMERICAS, and the year before at RIU PALACE PENNISULA. Also all nine of us became sick and suffered with dirreaha....which never happened in either of the Cancun resorts.
Customer Rating: 

TEST
cancelled flight
LEANNE B.
Feb 11 2018
Our flight out was cancelled wich resulted, in a stressful environment from the apple representative, and the hotel booking staff.Apple vacation was requested to send an e mail to the Riu hotel management, for a stress rate, by our travel agent, and jose our apple rep The e mail was never sent, wich resulted in our spending 325.00, for another night, as our flight had been rebooked, by jetblue for the following day, we spent, 4 hours of our 4ime, in the am trying to esolve the issue, there was only 1 apple rep, and he was extremelybusy, wich ment we had to deal with this on our own, maybe more than 1 attendant should be present to accomodate, your clients, we had insurance and are filing, a claim, hopefully we will get this resolved, in all the running, around trying to make calls to my bank, I slipped, and fell on the marble, and came home quite bruised, thankfully the rest of the trip, was great, and jetblue never dropped the ball
Customer Rating: 

TEST
RIU Palace-Punta Cana
CATHERINE B.
Feb 02 2018
I felt that the room service for the mini bar was poor. It would take 2 phone calls (minimum) to get someone to replenish the beers. By day 4, they ignored the calls. I had no coffee packets in my room for the last day. We tried to play pool. After paying $3 for a game, there was no cue ball at any of the 3 tables. No one could help, and no one cared. Thought the rooms were due for an update. I have done 2 other all-inclusive vacations and the bedding was luxurious. Not this one.
Customer Rating: 

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Hotel info
MICHAEL M.
Jan 27 2018
The hotel had a nice location but definitely needs a face lift - the rooms smelled very musty and the bedding was old ( had to ask for a new bedspread ). Most of the staff at hotel was great - very friendly. Every morning at 9am there was construction on the floor above us - jack hammering is not the noise you want to hear on vacation. And they need a wider beer selection ( only had 1 ). Other Riu properties seemed must more updated so hope that will their remodeling later this year, it will be a nice place to stay.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Island Beauty Resort
148takeishaf, Little Rock, Arkansas
Tue Apr 17 08:05:39 EDT 2018
The hotel was nice and the staff was friendly but the elevator did not work most of the time (I was on the 3rd floor), there was no room service, and the only food that was available when the restaurants were closed was hamburgers/hot dogs/nachos. For me to have paid what I did for all inclusive the food options should have been better and room service would have been great. There was not a lot of consistency with the drinks, sometimes they were good and other times they were not. I would still say this is a nice resort but if you are expecting more then I would suggest going somewhere else. My room was very nice and the bar was restock every other day. My view of the beach and ocean was wonderful and relaxing, that help make up for where the resort was lacking!

Punta Cana Spring Break
lisa c, Arvada, Colorado
Thu Apr 12 11:43:51 EDT 2018
It was our first time to the DR. We have been to Mexico several times and decided to try something different. DR is very windy and it rains almost every day when we were there. The Hotel was very outdated. We were told that they are closing at the end of April to remodel. Some of the staff were surper nice and friendly - others could care less if they were helping you or not - even if you had money out for a tip. They say that there are 5 restaurants, however - not all 5 were open - they rotated nights on when they would be opened. And the food was a C- at best. We wanted to do some adventures and opted for the snorkling - that is the biggest rip off there is. You are on a boat with about 75 other people, taken to this "natural reef" - which was a caged area and horrible. Too many people -in one enclosed area - trying to see a nurse shark and a stingray. Please don't waste your money on this.!!! We asked on several occasions if we could get extra blankets. Not once did they bring them to us - and when I called - the front desk got snippy with me stating I have already asked for them, which I replied that I had, but never received them. And still didn't receive them. I had a good time, the beaches were nice - very windy, but nice - the water was good, lots of high waves due to the winds. The drinks were okay - very watered down - if you asked for more liquor - they would add it - but I am pretty sure the bottles were watered down also. Entering in your room can be tricky - it was a key and there was trick about unlocking the doors - and the safe in your room was a lock and key - which the same key for the safe worked for multiple safes. ( not a comforting feeling for your valuables) I can honestly say - I don't think I will be returning though

RUDE NASTY AND MORE
Jeremy S,
Wed Apr 11 11:45:07 EDT 2018
Before even checking in my stained my pants while sitting in their lobby dimitiré was filthy, when i finally got into my room the smell of mold that room had was disgusting all the drinks in the mini fridge were FROZEN ! when i turned the light on in the bathroom 3 roaches started to scatter away. House keeping are very loud in the morning roaming the rooms at 7 am i we t to eat during lunch and the table was dirty my cousin asked someone if they can clean the table and that person asked someone else and she said in Spanish that she wasn’t going to clean the table!! Everyone was very serious in my time of visit as if they hated their jobs i ordered room service and they asked me what i wanted the. I said what i wanted and the man told me all we have is fries ... so why ask ??? I ordered the fries at 1am didn’t get to my room until 3:30 i was sleeping when he came and not only did he forget the sauces but he brought me 5 orders of fries that u didn’t ask for then i orders nachos they brought me taco shells so cintro sauce and hard cheese in a cup i didn’t pay for only my view which was beautiful i also paid for quality and service, if it wasn’t for the island being so beautiful i would say that was the worst trip of my life !!!!!!! I was very disappointed with the way this resort i wish the service was a amazing as the island itself

Adorable experience
crisvazdecarvalho, Goiania, GO
Tue Apr 10 16:47:34 EDT 2018
I stayed in the hotel and it was a lovely experience...the hotel really looks like a palace, every place you look its beatiful Pro: friendly staff, wifi really good signal and of course the structure of the hotel Cons: specialty japanese restaurant not so good and lack modern structure (hotel keys, lockers, tv outdated) ... but it didnt really bother me ...would definitly stay again

To be seen...
FAM1955, Guatemala City, Guatemala
Sat Apr 07 13:56:36 EDT 2018
This hotel has been very good for many years and urgently needed renovation. It will close early April for full renovation. Wont make comments on the instalation though. But can mention that the service received by the staff (except the front desk) was excepcionally good in restaurants, bars and pool activities. Kudos to all of them!! Food was very good for an all inclusive hotel, and the diving center was good too. You have the option to visit the other Riu hotels for other activities, including the Casino and the shopping avenue!! Let’s wait for the renovation to be over and will see...



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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