Punta Cana

Riu Palace Punta Cana


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All Inclusive    

2018 Exceptional Value!
Honeymoon: Surprise gift in room, small bottle of rum, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.

*Please note, this hotel will be closed from April 2 - July 13, 2018.

Enjoy Punta Cana at its finest! This 24-hour all-inclusive paradise is located on a stunning white sand beach. The pristine Caribbean Sea provides the perfect setting for water activities and a glorious backdrop for sunbathing on the white sand. Nighttime entertainment includes live music and RIU theme shows.

For a taste of tranquility, relax in the sauna and Jacuzzi at the Renova Spa. Other services include a beauty salon and a complimentary gym.

Dining options are plentiful with six restaurants featuring scrumptious cuisine such as Japanese, International buffet, Italian, Brazilian, Fusion, and a Grill Steakhouse. The sports bar is open 24-hours, and the swim-up bar serves refreshing tropical drinks during the day. Guests also enjoy exchange privileges with Riu Bambu and Riu Naiboa (dinner dining excluded).

Caribbean Street is a marketplace located on the RIU grounds for your convenience. Play a game of pool at the billiards or view pictures at the photo studio and lab. At Riu Palace Punta Cana, everything is at your fingertips.

Find more information about Riu Hotels & Resorts.

Learn more about Punta Cana.
HOTEL LOCATION
Address:
PUNTA CANA


DR
Local Phone: 809-687-4242
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Disco / Nightclub
Physician on Call
Casino Onsite (Riu Palace Macao)
Pools
Number of Pools: 3
Outdoor Pools: 2     
Second pool is a children's pool.
Tennis
Number of Courts: 4
Outdoor Courts: 4
Lighted Courts: 4
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Sailing, Kayaking
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Exchange privileges with Riu Bambu and Riu Naiboa. Beach:
Total Rooms: 676
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Drinks are not included at the Disco. No Spring Breakers
ROOM TYPES
STANDARD JUNIOR SUITE
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, satellite flat-screen TV, in-room safe. Bathroom equipped with double-sink, vanity mirror and shower. Balcony or terrace with garden view. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUPERIOR SUITE CONNECT
2 double beds or 1 king size bed, split-level living room area with sofa or sofa-bed liquor dispenser. Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with courtyard view.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JACUZZI SUITE
68 sqaure meter rooms, one king-size bed, a sofa in the lounge area, WiFi, satellite TV, air conditioning, a minibar and beverage dispenser & a coffee maker. These suiteshave a terrace with a jacuzzi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite description.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, satellite flat-screen TV, in-room safe. Bathroom equipped with double-sink, vanity mirror and separate shower. Balcony or terrace with ocean view. Free wifi service.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Television
Room Safe
Satellite
SUITE
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, satellite flat-screen TV, in-room safe. Bathroom equipped with double-sink, vanity mirror and separate shower. Balcony or terrace with courtyard or ocean view. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Riu Palace Punta Cana features 1 meal plan options:
All Meals, Drinks & Tips
There are 11 Restaurants at Riu Palace Punta Cana:
Los Rosario - lounge bar with terrace.
Capuccino - Coffee shop, patisserie and ice-cream parlor.
Perico Chicote - Lobby Bar.
Don Manual - Buffet style restaurant with show cooking, serving International and local specialties.
La Altagracia - poolside restaurant/ steakhouse
Sports bar -
Luigi - Italian restaurant
La Plaza -
Yokohama - A la carte restaurant serving Japanese cuisine. Open for dinner. Dress Code: Men are required to wear long pants for dinner.
Saona - poolside bar with swim-up bar.
Krystal - A la carte restaurant serving Fusion cuisine. Open for dinner. Dress Code: Men are required to wear long pants for dinner.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly entertainment with live music and variety shows.
CHILDREN'S PROGRAMS
RiuLand is a club for kids. Daytime entertainment programme. Children's Mini Club.
Applicable Ages: 4 to 12 years old.

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5506 Recommend
5506 past Apple Vacationers would recommend Riu Palace Punta Cana to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5380reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great vacation!!
Daniel M.
Mar 29 2018
The service in the buffet and Steak house were excellent, not so good in the Italian Restaurant. Everything pretty much was very satisfactory to us.
Customer Rating: 

LORI H.
Mar 27 2018
The maid service was good although we had to keep asking for wash clothes. If you use two they should replace two. The shower did not work properly. Half of the water came out of the shower and the other in the tub facet. Problems with the toilet flushing. Overall maintenance on the hotel was poor.
Customer Rating: 

Honeymoon Nightmare
JOHN H.
Mar 08 2018
The first half of the trip was fair. Average food and accommodations. the we got new neighbors. Pounding at our door at all hours of the evening. Drunk and disorderly. Hotel staff DID NOTHING for 2 days.
Customer Rating: 

Did not feel safe
BONNIE B.
Feb 28 2018
Someone claiming to be housekeeping came into our room every night after 9pm even though we did not answer the knocking. She left as soon as she saw us. The front desk said it must be a mistake. We overheard other guests who had money missing out of their room safe. The door locks do not prevent entry as we bolted them nightly.
Customer Rating: 

water
SHEILA K.
Feb 26 2018
we had poor water pressure and not always warm water they are remodeling and said that will be corrected
Customer Rating: 

RIU Palace
KEVIN T.
Feb 22 2018
"The Grand Old Lady" what can I say about this place. All good. Although she is a little long in the tooth she still is a wonderful place to be! Staff take care of all your needs. Pool and beach are wonderful. The Apple reps on hand (Jose & Josue) were incredible and took care of any issues. This is the fourth time that we have been to this property and we always return!!
Customer Rating: 

musty rooms
RALPH S.
Feb 22 2018
Rooms were very musty smelling and the smell came home in all the clothes, suitcases, etc. Need to clean their air exchange, filters.
Customer Rating: 

Not happy with the hotel
MARY P.
Feb 15 2018
We did not receive the UPGRADED room we paid for...a JUCUZZI SUITE. We Ended up with a junior suite, and the sliding glass door could barly open, and could not look out of the balcony. After staying at 2 different RIU PLACE resorts in Cancun, our group of nine were very disappointed. The food was not good, and did not enjoy it as we did at RIU PALACE LAS AMERICAS, and the year before at RIU PALACE PENNISULA. Also all nine of us became sick and suffered with dirreaha....which never happened in either of the Cancun resorts.
Customer Rating: 

cancelled flight
LEANNE B.
Feb 11 2018
Our flight out was cancelled wich resulted, in a stressful environment from the apple representative, and the hotel booking staff.Apple vacation was requested to send an e mail to the Riu hotel management, for a stress rate, by our travel agent, and jose our apple rep The e mail was never sent, wich resulted in our spending 325.00, for another night, as our flight had been rebooked, by jetblue for the following day, we spent, 4 hours of our 4ime, in the am trying to esolve the issue, there was only 1 apple rep, and he was extremelybusy, wich ment we had to deal with this on our own, maybe more than 1 attendant should be present to accomodate, your clients, we had insurance and are filing, a claim, hopefully we will get this resolved, in all the running, around trying to make calls to my bank, I slipped, and fell on the marble, and came home quite bruised, thankfully the rest of the trip, was great, and jetblue never dropped the ball
Customer Rating: 

RIU Palace-Punta Cana
CATHERINE B.
Feb 02 2018
I felt that the room service for the mini bar was poor. It would take 2 phone calls (minimum) to get someone to replenish the beers. By day 4, they ignored the calls. I had no coffee packets in my room for the last day. We tried to play pool. After paying $3 for a game, there was no cue ball at any of the 3 tables. No one could help, and no one cared. Thought the rooms were due for an update. I have done 2 other all-inclusive vacations and the bedding was luxurious. Not this one.
Customer Rating: 

Hotel info
MICHAEL M.
Jan 27 2018
The hotel had a nice location but definitely needs a face lift - the rooms smelled very musty and the bedding was old ( had to ask for a new bedspread ). Most of the staff at hotel was great - very friendly. Every morning at 9am there was construction on the floor above us - jack hammering is not the noise you want to hear on vacation. And they need a wider beer selection ( only had 1 ). Other Riu properties seemed must more updated so hope that will their remodeling later this year, it will be a nice place to stay.
Customer Rating: 

TripAdvisor Traveller Reviews
1st Time Visitor
hawkeyemomkaye, Midwest
Thu Jul 19 07:27:08 EDT 2018
This was our first trip to Punta Cana and it did not disappoint. The Riu Palace Punta Cana had recently undergone extensive renovations and it is quite a sight to see. It’s beautiful. We took our boys, ages 14 and 16 and were able to get adjoining rooms through our travel agent. This was perfect! We arrived on the day they had reopened after remodel. Check in took a bit as there was a line, but we were greeted with a cold beverage and after checking in our bags and ourselves were directed to our room. We had two rooms connected by a hallway. Our room smelled quite musty which was a turn off to me and one of the reasons this resort only gets four stars. I believe it has to do with the humidity and it would be great if they put dehumidifiers in the rooms to tackle this situation. We had this at a resort in Mexico and it worked so well. Everything felt damp in our room, including the sheets- which also were very rough and scratchy. I thought the bed was fine but my husband said it was way too hard fo him and his back hurt, he even slept on the couch one night. The room though is lovely and honestly we didn’t come to PC to stay in the room a ton. The resort has three pools, a swim up bar pool that is quite small, a huge pool where we spent most of our time and a smaller pool that I believe is salt water where you could play water volleyball. The pools were lovely and warm. We went to the large pool daily and there was never a shortage of loungers. The activities staff were amazing, they kept people busy if you wanted to be. My oldest son won a darts tournament, we did water aerobics and got to watch a really fun swimming contest in the pool we frequently went to. Ace or AC, I could not quite understand his name, who was in charge of the activities was AWESOME! He was sweet and funny and tricked us into darts which we ended up loving. Actually all the staff were great and friendly and worked so hard. I can say the beach was the biggest turn off and biggest disappointment. We came to experience the ocean and swim, but unfortunately the seaweed was such an issue we could not access the ocean from this beach. Currently they are not even attempting to remove the seaweed from the beach and you had to jump over huge piles of it to get to close to the water. I realize you cannot fight Mother Nature and could watch the seaweed as it came to shore, but the resort did not even attempt to remove it from the sand. I could see a tractor at a resort down the beach doing just that and people in the water there, so I believe it’s possible. This did not occur here and the ONLY reason I would not come back. Let’s talk food- I am a picky eater and we brought two teenage boys, so the buffets were our daily choice to eat. The food was amazing and I maybe gained 10 pounds because I ate like crazy. We had the same wait staff each time we went to the buffet, Willy and Raul and we loved them. They know our names, what we liked to drink and they worked so hard when we were there. I can’t say enough about these two. I hope they get some special props because they were great. All in all, this visit was amazing and we ended up falling in love with Punta Cana and the people at this resort. If we visit PC again I would love to go back to the resort simply for the people but I would also love to visit a resort that has the ocean easily accessible to us and unfortunately it just wasn’t here. We spent all of our time in the pools, venturing to the beach daily in hopes they had cleared the seaweed but they had not. But again, it’s the people that make this resort, they work hard, have fun and deserve a lot of praise for that.

1st trip to Punta Cana
tbird73401, Punta Cana, Dominican Republic
Tue Jul 17 08:41:56 EDT 2018
Booked this resort through a travel agent. $1320 in Resort credit was to be included in the promotion and only received $715 in credits. (but never used the coupons) The room had ants and the bed was rock hard. They will give you a mattress topper that doesn't cover the entire bed if asked. So we went from a king size bed to a queen maybe using the topper. The A/C also wasn't working and had to call the front desk and they sent someone. The hotel staff was not friendly at all. Our room was two rooms from the very back of the hotel which there is a landfill directly behind the resort. Only plus about this resort is that no one under 18 is allowed. I chose this resort because it was only 2 years old, but seeing some of the public bathrooms near the front lobby area had me questioning how old they really were. They were dirty and old looking. The jerk chicken stand is pretty decent. Tried almost all the food places to eat and wasn't nothing that "wowed" me. I learned that there are 64 different resorts there, so do the research before you go. We visited Hard Rock casino and resort and that was a nice resort. I know I will not stay at any of the Riu Resorts again.

2nd visit to Punta Cana
useranna ,
Mon Jul 16 19:41:17 EDT 2018
Here at the the Macao right now. Arrived Saturday. Was disappointed by reviews that gave poor ratings. I have to say RIU Macao has exceeded expectations. Do not hesitate to visit this property. Asked to be placed in newer rooms next to my sister and was easily accommodated. Thanks David. Everyone here is more than willing to help out. The Dominicans are a very friendly group of people. My Spanish is limited,but everyone is happy to see I am trying. The college Spanish is coming back to this 66 yr old. Food is great. Pools and beach are splendid. Very relaxing. The drinks are good. Saw the Michael Jackson show tonight and it was enjoyable.

Wonderful visit
lab-pit, Pittsburgh, Pennsylvania
Wed Jul 04 06:05:47 EDT 2018
This was our first visit to Punta Cana and we loved it. Food and drinks were very good. Rooms were being updated after we left which will definitely be an improvement. Beach was excellent except for the rough waves. Felipe our beach waiter was the absolute BEST!!! Great pool and service! Would definitely go back again!

Nice place but can be better
Judy B, Ohio
Fri Jun 22 08:55:41 EDT 2018
We booked our trip through our travel agent and was a nice adult get away with family. We had a total of 6 adults. Getting through customs fairly easy. You will have to pay $10.00 USD/pp to obtain a “Tourist Card” enter the DR. It is actually a piece of paper. Our vacation included the transfers to/from the hotel, so we found the transfer and were quickly shuffled off to the bus and on our way to the hotel. Hotel was just a half hour away so that was nice. First time staying at the RIU, so did not know what to expect. We booked an Ocean View All inclusive. Upon check in, The front receptionist tried to downgrade us to a garden view. Previous reviews here said that they had a habit of trying the “bait and switch”. We showed the receptionist the booking and she tried to tell us that “that is not what we paid for”. I told her that unfortunately she is wrong and that we are to get an ocean view room and if she could not fix it, that we would like to see her manager. We ended up getting the ocean view room so be persistent if it is not what you booked. Room is a standard room. White room with blue curtains. Nice and clean. So no complaints. Room had water, soda and beer which were in the refrigerator. Towels are plentiful. There are 2 halves to the RIU. The (New)upper area where the Splash slide is at and the lower area (closer to the ocean) The grounds are kept very well. There were always groundskeepers pruning the trees. Beach is very nice. White beaches. Yes, you have to get there early if you want a palapa from the sun, otherwise your stuck in the sun. Only complaint, they do not rake or clean the beach so there is food and plastic in the sand. They do have a basket to put your cups and plates into but it gets so full as no one empties it regularly that it topples into the sand. There is also no beach drink service so you have to get up and get your own drinks. Not a problem as you need to get up and move. Only thing there is only one bathroom by the beach/pool bar so there was always lines. Poolside chairs are plentiful and are usually not taken up very fast. With so many pools to choose from there was really no need to go early and grab a chair. Biggest disappointment: The bottom shelf liquor and beer. If you like cheap liquor, have at it. It was really hard to find any middle shelf liquor and they hid it well. In talking with people at the resort, the biggest issue that they said was the lower tier liquor. However, I do have to give a complement to Jose at the pool/beach bar. Thank you for making Purple Rain’s. That saved our trip!! Food: We ate at the buffet a couple of days. Food was good and a lot to choose from. However buffet was usually the same thing for lunch so got old quickly. Also went to Quisqueya (Steakhouse)- It was a very nice sit down dinner and the meal was really good. Really enjoyed it and a must do. We also went to Tarantella (Italian) – it was a bit unusual and it was a buffet style restaurant. Never really had a specialty restaurant be a buffet. Food was ok. Did not try the other specialty restaurants as the other people in our group did not care for any of the other food. Waiters/waitresses at the restaurants you had some good and some not so good. We always tried to friendly and nice and they were usually ok with us. Entertainment: You had daytime activity personnel trying to get people involved with various activities both at the beach and at the pool. Some had prizes associated with them. The same music however played everyday poolside so it got old very quickly. They really need to switch it up. The evening entertainment which are usually the same people during the day tried to get people up and active. Prior to the main entertainment they would try to get people dancing so they would go around and ask you to dance. Then the evening entertainment would come along. The nighttime entertainment on a resort has some good and some bad. So the question is… Would I come back? I would have to say that there are other countries and all inclusive’s facilities that get it far better than the RIU. I don’t know if I would come back to the RIU in the DR but if you want really a place that is inexpensive and cheap this is for you.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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