Riu Bambu - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5243 reviews

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  Try to avoid!!

  I have had mixed reviews prior to coming to Riu Bambu; however, seeing that this is considered a 5-star resort on numerous platforms, I just ignored individuals' concerns. When we initially reached the hotel, I enjoyed the atmosphere, and I found it very welcoming to be greeted with a beverage upon arrival, and we were able to access our room relatively quickly. We had a helpful bellboy guiding us to our villa, since at first it may seem quite overstimulating. When we had reached our room, it was quite dark, and I wasn't able to see anything wrong. However, the next morning, we found that the sofa bed was broken, dirty, and very gross. The sinks were cracked, and the drawers were unable to open (not something you would typically expect for a 5-star resort). The breakfast portion of the buffet was very enjoyable, and I found that it never got too boring, offering a wide range of options for everyone. The lunch was almost the same every day and had your typical lunch cuisine. When dinner time arrived, I found that the buffet had become extremely repetitive and somewhat unappetizing (in the sense that you were eating the same things every day), and it didn't offer a wide range of options during the evening. I found it very helpful that there were other restaurants, such as Chilli's, where you were able to consume food beyond your typical buffet. The steakhouse was delicious, and the service was extremely fast! The sports bar also offered some snacks; however, they weren't the most appetizing. Overall, I would say that the restaurants were pretty clean apart from the buffet. During the last days of my stay, I found a bug roaming around the food, which was very gross. The beach area was always clean, and the water remained crystal clear! There were a limited number of lounge chairs in both pool and beach areas, so I do recommend getting a spot early on. I don't think that there was one time when we saw a couple of open chairs, which made it not very enjoyable for my family. 5. Drinks were not very impressive, and international alcohol was very limited, so if you come for booze, well then, this isn't the resort for you! Lastly, the entertainment staff was amazing. They always made sure you were included and were always the life of resort parties! They were so friendly and never failed to put a smile on your face! The night shows were also very nice, and I don't believe I ever got bored to the point I wanted to leave the theatre area. Needless to say, if you aren't too picky about your resorts, then this Riu is for you, but considering that it is a 5-star, I would flatly avoid it, as the cons outweigh the pros!

  Feb 25, 2026
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  Riu Bambu was an excellent stay !!! Thank you to all the staff

  We went to the Bambu Riu from February 14th to February 21st. I have only compliments to give. Cleanliness was excellent, Service was fantastic (Thank you Juan for the check in). Check out was just as fabulous. Rooms were comfortable (needs a little refreshing) but very comfortable. Drinks refurnished everyday. What to say about the buffet !!! it was excellent, wide variety of items and the food was good. Thank you to the Riu Bambu for the faulous stay !!! we will sure be going again.

  Feb 24, 2026
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  Not a Riu experience I want to try again!

  It started with the check in!!An hour, more staff standing chatting behind the counter than helping to check people in. The wristband did not go around my husband’s wrist, he asked if they could put two together, they refused, gave him the band and told him to carry it with him at all times during the week, my husband asked “what if I lose it?” They said then you will have to pay extra, they were quite rude, didn’t even try to come up with a solution for the issue.

  Feb 22, 2026
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  Overall good

  The overall experience was pretty good. Staff is super friendly, rooms and grounds are clean, food is good. Entertainment was just ok in the evenings, but I find that's pretty much the same for all resorts. Day time bars had music which we enjoyed. My only complaint was regarding the main pool bar. Towards the end of our trip we stopped going in the pool with the pool bar because it had clearly not been cleaned at all during the course of the week. Floaties and gunk everywhere and very murky. It was pretty gross. Other pools were clean enough. I realize there alot of people in and out, with sunscreen, but this particular pool clearly did not get any cleaning while we were there.

  Feb 20, 2026
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  Great place for parties

  Great place for party. Only issue in this property is with food. Dish Labels are poorly managed. You will end up eating meat if you go by labels. Staff is unsure whether dish is vegetarian, non vegetarian or vegan. Cross contamination is very common. Meat and vegetarian toppings are placed on same pizza and then separated by same cutter. If you are not allergic to specific food then it's fine.

  Feb 19, 2026