Bahia Principe Luxury Esmeralda - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9597 reviews

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  Run from Bahai Principe Esmeralda

  This is by far the worse resort I have ever stayed at! When I book this resort I felt confident it would be nice since Hyatts name is part of the property. If falls short of any Hyatt I’ve ever stayed it. It’s a 1 star at best. If you have future reservations, change them if you can! Otherwise be prepared to pay $4,000 for a 7 night stay in a junior suite with no hot water. We are on day 5 of our 7 night trip and have had zero hot water for 3 nights. I’d be happy with warm water, but no, only cold. Have fun washing off suntan lotion with cold water! Escalated to management each day. They lie. First told they had no record of first complaint. Then on the second complaint told it was the entire facility. It’s not, we talked to other guests with no problem. Escalated again, asked for a room with hot water. Told no rooms available. At one point they tried telling us we didn’t know how to operate the shower. Which I asked them to show me that and then the story quickly changed again. So if you’re ok paying $4,000 for a 7 night stay in the Caribbean with zero hot water, go for it. Otherwise run! Waiters and bartenders are awesome. Pools are nice. Beach is over crowded.

  Feb 07, 2026
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  Bella struttura

  Appena tornato, devo dire che abbiamo passato una bella vacanza in relax. Hotel molto curato nei dettagli, camera spaziosa e pulita, camera 91108. Abbiamo sempre usuffruito del buffet principale per poter scegliere sempre il cibo che a noi interessava. Siamo italiani e sappiamo cosa vuol dire mangiare bene e tutto sommato non e' stato male. ottima selezione di vino francese. Si potrebbe fare di piu' alla sera magari con qualche gruppo di musica latina per fare ballare i turisti. penso di ritornare.

  Feb 06, 2026
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  Luxury Esmeralda will not disappoint! Book here with peace of mind! Stay away from the Punta Cana side; just aweful!

  Amazing Resort! We stayed at this resort for the second time! Loved every minute, the food, beach and service were all AMAZING! We had originally booked over on the Punta Cana side, what a mistake that was. We upgraded to the Esmeralda and enjoyed the vacation we had hoped for.

  Feb 03, 2026
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  Not a luxury upgrade, just a resort

  Basic and to the point. We had a swim up that was one of the closest room to the beach. Great location, room was nice enough, it’s DR, not like you should expect a 5 star in T.O. We go away a lot and always upgrade, swim out, diamond club, whatever each resort offers. This was our first time here. “Luxury Esmeralda” is not an upgrade. It’s a normal resort next to a really packed low end resort. There’s like 5 resorts with like 8 lobby’s and shuttle lines all over. This place is massive. Esmeralda was the size of an average resort. Beach is insane busy. People will pull chairs up right next to you, like 1 ft away to get a spot or shade. When I say busy, it’s the busiest beach I have ever seen. There’s a person every 2 feet all the way to the water, from one end of the resort to the other. Doesn’t matter that you are at “luxury Esmeralda”. There’s a spot on the beach just for Esmeralda but it’s jammed too, people everywhere. Think Canadas wonderland on the busiest day of the year and you bought a fast pass but showed up and everyone has a fast pass. I believe all the resorts together have 3500 rooms, now think the beach is only so wide, Google earth it, there’s just not enough space to support this many people. Buffet was good enough. A-la-cart are not great, I’ve been to better, the steak house was sad, guy came over with meat on a skewer and cut off some, it was basic sausage, basic chicken, beef etc, same stuff as the buffet, lol, not fancy but good effort. Other meats were way over cooked and not even close to a steak. Drinks - we are use to Corona and Heineken bottles for upgraded people, not everywhere in the resort but the upgraded bars. It’s all Presidente draft. Hard stuff is all no name, like no name baileys etc, which was still good enough. But you can’t get a canned or bottled beer anywhere in the resort but your room fridge, ask them for Presidente light and tip them well and your fridge will get filled. I just started bringing those to the beach etc. Advise, if you want to pay for “upgraded services” go somewhere else. Other option, just go to the Bahia grand and pay way less and party. We hung out over there a few days and it was fun, big lines and garbage food, but fun. Peoples rooms were like a 5 minute golf cart ride away and from what they said, sometimes the golf cart shuttles were full and had to wait forever. All and all, this is not any sort of upgrade or luxury, only actual upgrade was having a swim out.

  Feb 01, 2026
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  Awful

  We stayed for a week in November 18-25th and during our time at Bahía we was injured at the hotel on day 5 of our trip. The bathrooms are poorly designed because the toilet cubicle are so small with swinging toilet doors and a sharp handle that my boyfriend went to sit down and banged the top of his head. We immediately went to a&e and 3 stitches later we came back to the hotel and complained. We said a complaint at reception and filled out formed but nothing was even done about it, not even a follow up concern or check from any staff at the hotel. We complained again once we left the holiday and returned back the the uk again no accountability. Others- The pools were diets and some days the pools was closed because kids would pop in them… I also had raw chicken from room service No friendly service from ANY staff at the hotel. Really rubbish hotel which is a shame.

  Jan 28, 2026