Cancun

Isla Mujeres Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 Resort Credit (booking dates, travel dates, duration and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, breakfast in bed (restrictions apply; minimum 3 night stay).

Escape to a luscious tropical island paradise where you're treated like royalty. At Isla Mujeres Palace, you can pamper yourself with luxurious accommodations, delicious cuisine, a diverse selection of wine and beverages, upscale amenities, and extraordinary services.

Designed for an intimate island experience, Isla Mujeres Palace is a couples-only retreat and offers 62 beautifully appointed accommodations offering island, pool, or ocean views and balconies, double Whirlpool tubs, mini-bars, 24-hour room service, WiFi, and more. Rejuvenate, revitalize, and reconnect while the friendly staff will accommodate your every need. Enjoy a late brunch or beach level spa services, catch a seaside nap in a hammock by the pool, or just stroll on the undisturbed beach.

The Azul Restaurant is a popular choice among guests. Fresh international cuisine is offered for breakfast, lunch, and dinner. Dining choices include the finest in Mexican, Italian, and Asian. Unlimited bottles of wine are included with meals, including the finest wine from all around the world. The all-inclusive section for dining includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants. All beverages including domestic beer, select international liquor brands, and international wines are included.

Daily activities include volleyball, water aerobics, cocktail lessons, Caribbean bingo, and Spanish lessons. In the evening, the scene livens up with different activities every night of the week. Entertainment ranges from a fire show and Wii tournament to a karaoke night, casino night, and more!

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located in the charming Isla Mujeres (Island of Women) off the coast of Cancun in the Caribbean Sea,1 hour & 20 minutes from the Cancun International Airport.
Address: MZ.63,LT1 CARRETERA GARRAFON, VISTA
ISLA MUJERES, Q.ROO
QR

MX
Toll Free Phone: 1-800-635-1836
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
Outdoor freestyle pool with swim-up bar
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Isla Mujeres Palace features luxurious accommodations , fine dining, snacks, top-shelf beverages, 24-hour room service, sensational entertainment and wireless internet. Beach:
Total Rooms: 62
Year Opened: 2007 Credit Cards: Visa, Master Card
ROOM TYPES
DELUXE RESORT VIEW
Room includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with limited resort views. Room also features a liquor dispenser with premium brands, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with ocean views. Room also features private check-in, exclusive concierge service, a special menu for 24-hour room service, two 25 minute massages, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with partial ocean views. Room also features a liquor dispenser with premium brands, turndown service, 24-hour room service, CHI bath amenities, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE POOLVIEW
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with pool views. Room also features 24-hour room service, turndown service, a liquor dispenser with premium brands, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Isla Mujeres Palace features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Isla Mujeres Palace:
Lobby Bar - Open for continental breakfast, snacks and bar.
Azul - Open air restaurant. Breakfast: Continental from 6:30am to 7:00am, International a la carte 7am to 11am. Lunch: International buffet from 11am to 4pm. Dinner: A la carte mexican, Oriental and Italian cuisine from 6pm to 11pm.
Pool & Snack Bar - Snacks and beverages served from 10am to 6pm. Swim-up bar will serve alcoholic beverages upon request.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Beach Volleyball, Pool Volleyball, Kayaks, Paddle Boats, Waterbikes, Ping-Pong Tables, Table Games
Nightly Activities & Entertainment:
Nightly Shows
TripAdvisor Web Reviews
Based on 1298reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Pure Relaxation
STEPHANIE S.
Feb 05 2018
This all inclusive is a small slice of heaven. The pool was pretty chilly but that was simply because it was not hot out. As the staff told us "it's natural heat". The only negative I would caution other guests about is being pressured into attending a "membership presentation". It is just like a time share presentation and the pressure to purchase is horrific. Other than the presentation, moving from the island to the mainland the night before are departure did relieve any anxiety about transportation and getting to the airport on time.
Customer Rating: 

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More info
MICHAEL C.
May 02 2017
We did feel like the title superior ocean view was not accurate our room over looked the pool I think more info should be give about the rooms they offer and their location on the grounds we go on vacation for the beach and beach front rooms
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Renee H.
Dec 14 2016
The resort was beautiful and the staff was amazing! Jorge, Edwin, Christian, Adrian, Evandro , Antonio and Wilma were awesome! The food was wonderfull! I'm extremely picky as far as quality and I was never disappointed. You could get simple hamburgers and fish tacos or fancy entrees that were plated beautifully. We will definitely be going back!
Customer Rating: 

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Isla Mujures Palace
JOHN K.
Oct 01 2016
Wonderful couples only all inclusive. Excellent food at the pool bar and all the workers at the resort are wonderful.
Customer Rating: 

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cozy and quiet
MARK M.
May 05 2016
The Palace on Isla Mujeres is a wonderful place to relax. It was quiet and cozy. The staff was amazing. The food was gourmet level at all meals. All aspects of our trip were beyond what we expected. We got engaged on sunday evening. The staff found out and went above and beyond to make our stay extra special. They even sang to us while having a romantic dinner on the beach. Love this place and will plan on going back!!!!
Customer Rating: 

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Isla Mujeres Palace
JOHN W.
Mar 10 2016
The hotel and location are wonderful. Regarding the food we are gluten intolerant and they were wonderful and catered to our needs with wonderful food. Do not pay for the upgrade ocean view as you will not receive it. We discussed it with the front desk for over an hour and they said that it didn't matter that we paid extra for the view as we paid it to a different company (Apple) and that they were not connected to them.
Customer Rating: 

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Stress free vacation spop
ROBERT S.
Oct 15 2013
There was nothing we were not happy with. The staff was excelant and very help full. The facility lacked nothing for our needs or expectations. You should be proud of the managment and staff.
Customer Rating: 

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Most amazing hotel i have ever been to
BRIAN T.
Jun 15 2013
The Isla Mujures palace was totally amazing. The staff there makes a beautiful location even that much better. They treated me and my girlfriend like a king and queen. The only thing that could of been a little better is the beach, it was nice and sandy but had a lot of seaweed in the water due to the position of where it was located on the island. It was stated that way In a lot of reviews so it wasn't a big deal. I really like that it was only 62 rooms and adults only, Cancun is like Vegas way to many people and to much action, we like quiet and private resorts that are more personal and Isla Mujures palace is definitely that. That is why Isla Mujures is my favorite place, already looking forward to the next time we can go. Thank you Brian Thompson
Customer Rating: 

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JASON S.
Apr 08 2012
First time on Isla first time at the palace, loved both will definately go back.
Customer Rating: 

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Palace Hotel Isle Mujeres, MExico
JANE P.
Jul 15 2011
Lovely hotel and staff amazing. BIG PROBLEM!!! two beach clubs are on each side of the hotel VERY LOUD MUSIC AND AMPLIFIED VOICES UNTIL VERY LATE EVERY NIGHT!
Customer Rating: 

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Excellent
VALERIE P.
May 26 2011
We loved the hotel and staff. We would definately go back. We were given a htoel credit that made our vacation complete. We would highly recommend this hotel to anyone and already have!! Certain members of the staff went over and above, like Franseco!
Customer Rating: 

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TripAdvisor Traveller Reviews
great vacation
Randy L, New York, United States
Wed Apr 18 11:16:24 EDT 2018
great place great service great food the people that work there go out of there way to make you happly very quiet not alot of people very nice and out of the way place we had a great time doing nothing.

Totally relaxing in Paradise!
Mary Ellen H, Vestal, New York
Wed Apr 18 10:12:29 EDT 2018
We had such a wonderful time at Isla Mujeres Palace in March. We have been vacationing there for the past ten years and always enjoy a very relaxing vacation. Our every need is met before we even ask. A perfect example..Wilma brought our morning coffee and sweet rolls to our room even though I had forgotten to put the order on the door the nite before! Thank you Wilma. Special treats in our room from our housekeeper, Carlos. He kept our room so nice and always made adorable flower and towel arrangements. On our last nite we were treated to a special dessert by the head waiter Antonio. He made us the most amazing strawberry’s flambé. It was a total surprise and was just delicious! All the extra treats were very much appreciated and only shows how much the staff does to make a very special vacation for all of their guess. The manager, Mark Dahl is so involved with daily happenings at the resort. He has done such an incredible job of adding more amenities to our favorite resort. We wish him much success at his new Papace Resort...we will miss him! Roxana, Karol and Chef Daro are a fantastic team. The entire resort runs as a single unit with only one goal and that is make you want to keep coming back. If you go you won’t want to leave and you will be planning your return as soon as you get home. ,

MOST RELAXING!
cpaetz, Chisago City, Minnesota
Sun Apr 15 13:32:02 EDT 2018
My husband and I tried this adult only resort for the first time. Because of the small size, it is a PERFECT kid free place of relaxation. We discovered if you are not a member, you do not get the private yacht to bring you to and from the resort upon arrival and departure as we had it booked, but this is no big deal. Just don't expect it to happen.The ferry is just fine. The staff are the most friendly, caring people (this is why we LOVE Mexico) and really go above and beyond! The food is excellent! The drinks, wonderful. We LOVED our room! We had the Ocean View Deluxe Room just above the pool so we had a great view of both with a fabulous breeze! The bed was AWESOME..so comfy! Our Jacuzzi was perfect! The "resort credits" you get with the purchase is no huge "deal" as with other resort... we did not even use ours. They did give us a voucher for when we come again, which we definitely will have this resort as one we would go back to. We had a great little walk to the Tortugrunja Turtle Farm just down the road. Cute place to see and the turtles are so pretty. We took a taxi to town, but very busy there. Fun to check out but just wanted to go back to the quiet resort. Check out the Nurse Shark next door - you can get your pics taken for $3! There is entertainment at this resort that is fun to enjoy. Pay attention to the dates as it is not posted around resort. The Mexican Night was the best as they cooked out on the beach and had wonderful foods and great dancer entertainment! I highly recommend this for couples seeking out a super relaxing, quiet get-a-way as the week days are very quiet and weekends have other Palace Resorters visiting for the day so it was fun to converse with them!

Customer service at Isla Mujeres Palace
Irina Y,
Thu Apr 12 15:53:04 EDT 2018
Recently we vacationed at Isla Mujeres Palace resort. You may have read our not so positive review about the member services at Palaces. Unfortunately blame fell on Isla Mujeres palace. I just wanted to make sure that I comeback and let you know how amazing the customer service at This place. They went above and beyond to resolve the issue we had with members service for 4 months. It took Roxana 1 week to solve the problem. If you ever at Isla Mujeres Roxana is the smiley face that greets you at the front desk and alway eager to help. I really hope the Palace’s administration recognizes what an amazing, valuable person they have. I was so disappointed with place elite member services and Roxana literally saved their face. Thank you so much Roxana.

Amazing retreat with impeccable service
Jamie_K_W_12, Minnetonka, MN
Tue Apr 10 05:23:40 EDT 2018
My best friend and I visited as a farewell trip (she has terminal cancer). The staff was beyond amazing, making sure every single need was met. On the days she wasn’t able to leave the room, special meals were prepared so she didn’t feel left out. The intro to Scuba with Martin was nothing short of majestic. He’s a competent guide that instills confidence in his students- I can’t wait to dive again because of the world he opened for me! Prila at the front desk was so incredible helping me find activities and ways to make the trip special for my friend...all based on what she was able to do that day. Christian and Edy were phenomenal cabana boys making sure that each guest was welcome and never went without refreshments. Our room was kept clean, the hotel is spotless and the entire experience was wonderful. I will never forget the above and beyond if this staff - I’ve traveled the world and they are second to none.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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