Cancun

Isla Mujeres Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 Resort Credit (booking dates, travel dates, duration and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, breakfast in bed (restrictions apply; minimum 3 night stay).

Escape to a luscious tropical island paradise where you're treated like royalty. At Isla Mujeres Palace, you can pamper yourself with luxurious accommodations, delicious cuisine, a diverse selection of wine and beverages, upscale amenities, and extraordinary services.

Designed for an intimate island experience, Isla Mujeres Palace is a couples-only retreat and offers 62 beautifully appointed accommodations offering island, pool, or ocean views and balconies, double Whirlpool tubs, mini-bars, 24-hour room service, WiFi, and more. Rejuvenate, revitalize, and reconnect while the friendly staff will accommodate your every need. Enjoy a late brunch or beach level spa services, catch a seaside nap in a hammock by the pool, or just stroll on the undisturbed beach.

The Azul Restaurant is a popular choice among guests. Fresh international cuisine is offered for breakfast, lunch, and dinner. Dining choices include the finest in Mexican, Italian, and Asian. Unlimited bottles of wine are included with meals, including the finest wine from all around the world. The all-inclusive section for dining includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants. All beverages including domestic beer, select international liquor brands, and international wines are included.

Daily activities include volleyball, water aerobics, cocktail lessons, Caribbean bingo, and Spanish lessons. In the evening, the scene livens up with different activities every night of the week. Entertainment ranges from a fire show and Wii tournament to a karaoke night, casino night, and more!

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located in the charming Isla Mujeres (Island of Women) off the coast of Cancun in the Caribbean Sea,1 hour & 20 minutes from the Cancun International Airport.
Address: MZ.63,LT1 CARRETERA GARRAFON, VISTA
ISLA MUJERES, Q.ROO
QR

MX
Toll Free Phone: 1-800-635-1836
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
Outdoor freestyle pool with swim-up bar
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Isla Mujeres Palace features luxurious accommodations , fine dining, snacks, top-shelf beverages, 24-hour room service, sensational entertainment and wireless internet. Beach:
Total Rooms: 62
Year Opened: 2007 Credit Cards: Visa, Master Card
ROOM TYPES
DELUXE RESORT VIEW
Room includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with limited resort views. Room also features a liquor dispenser with premium brands, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with ocean views. Room also features private check-in, exclusive concierge service, a special menu for 24-hour room service, two 25 minute massages, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with partial ocean views. Room also features a liquor dispenser with premium brands, turndown service, 24-hour room service, CHI bath amenities, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE POOLVIEW
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with pool views. Room also features 24-hour room service, turndown service, a liquor dispenser with premium brands, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Isla Mujeres Palace features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Isla Mujeres Palace:
Azul - Open air restaurant. Breakfast: Continental from 6:30am to 7:00am, International a la carte 7am to 11am. Lunch: International buffet from 11am to 4pm. Dinner: A la carte mexican, Oriental and Italian cuisine from 6pm to 11pm.
Pool & Snack Bar - Snacks and beverages served from 10am to 6pm. Swim-up bar will serve alcoholic beverages upon request.
Lobby Bar - Open for continental breakfast, snacks and bar.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Beach Volleyball, Pool Volleyball, Kayaks, Paddle Boats, Waterbikes, Ping-Pong Tables, Table Games
Nightly Activities & Entertainment:
Nightly Shows
TripAdvisor Web Reviews
Based on 1239reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
More info
MICHAEL C.
May 02 2017
We did feel like the title superior ocean view was not accurate our room over looked the pool I think more info should be give about the rooms they offer and their location on the grounds we go on vacation for the beach and beach front rooms
Customer Rating: 

Renee H.
Dec 14 2016
The resort was beautiful and the staff was amazing! Jorge, Edwin, Christian, Adrian, Evandro , Antonio and Wilma were awesome! The food was wonderfull! I'm extremely picky as far as quality and I was never disappointed. You could get simple hamburgers and fish tacos or fancy entrees that were plated beautifully. We will definitely be going back!
Customer Rating: 

Isla Mujures Palace
JOHN K.
Oct 01 2016
Wonderful couples only all inclusive. Excellent food at the pool bar and all the workers at the resort are wonderful.
Customer Rating: 

cozy and quiet
MARK M.
May 05 2016
The Palace on Isla Mujeres is a wonderful place to relax. It was quiet and cozy. The staff was amazing. The food was gourmet level at all meals. All aspects of our trip were beyond what we expected. We got engaged on sunday evening. The staff found out and went above and beyond to make our stay extra special. They even sang to us while having a romantic dinner on the beach. Love this place and will plan on going back!!!!
Customer Rating: 

Isla Mujeres Palace
JOHN W.
Mar 10 2016
The hotel and location are wonderful. Regarding the food we are gluten intolerant and they were wonderful and catered to our needs with wonderful food. Do not pay for the upgrade ocean view as you will not receive it. We discussed it with the front desk for over an hour and they said that it didn't matter that we paid extra for the view as we paid it to a different company (Apple) and that they were not connected to them.
Customer Rating: 

Stress free vacation spop
ROBERT S.
Oct 15 2013
There was nothing we were not happy with. The staff was excelant and very help full. The facility lacked nothing for our needs or expectations. You should be proud of the managment and staff.
Customer Rating: 

Most amazing hotel i have ever been to
BRIAN T.
Jun 15 2013
The Isla Mujures palace was totally amazing. The staff there makes a beautiful location even that much better. They treated me and my girlfriend like a king and queen. The only thing that could of been a little better is the beach, it was nice and sandy but had a lot of seaweed in the water due to the position of where it was located on the island. It was stated that way In a lot of reviews so it wasn't a big deal. I really like that it was only 62 rooms and adults only, Cancun is like Vegas way to many people and to much action, we like quiet and private resorts that are more personal and Isla Mujures palace is definitely that. That is why Isla Mujures is my favorite place, already looking forward to the next time we can go. Thank you Brian Thompson
Customer Rating: 

JASON S.
Apr 08 2012
First time on Isla first time at the palace, loved both will definately go back.
Customer Rating: 

Palace Hotel Isle Mujeres, MExico
JANE P.
Jul 15 2011
Lovely hotel and staff amazing. BIG PROBLEM!!! two beach clubs are on each side of the hotel VERY LOUD MUSIC AND AMPLIFIED VOICES UNTIL VERY LATE EVERY NIGHT!
Customer Rating: 

Excellent
VALERIE P.
May 26 2011
We loved the hotel and staff. We would definately go back. We were given a htoel credit that made our vacation complete. We would highly recommend this hotel to anyone and already have!! Certain members of the staff went over and above, like Franseco!
Customer Rating: 

TripAdvisor Traveller Reviews
Peaceful retreat
Niagaranomad, Niagara
Thu Jan 18 14:08:07 EST 2018
My wife and I stayed here in early January and left hoping we would return. All aspects of our vacation went off without a hitch. The resort does an excellent job of providing transportation to and from the airport. Check in was smooth. The resort is small - 62 units- so was very peaceful therefore there was never a lineup for anything. Rooms were clean and well appointed and both of us felt we slept better than at home.Staff were friendly, knowledgeable and easily accessible.The property was well maintained, including the beach area. Our only disappointment was the cool pool water temperature. We were very satisfied with our meals. We thoroughly enjoyed the chef’s dinner and the cevicheria was our favourite lunch place. Patio entertainment was provided each evening and we particularly enjoyed Jazz night. Boris did a great job with the activities including escorting us on a bike ride around the south end of the island. We made full use of the spa and while it doesn’t have the frills of a larger resort, we were very satisfied with the treatments. Some reviewers have noted issues with mosquitoes but we did not encounter any.in fact we really didn’t have issues with our vacation at all.

wonderful staff!
label719, Ossining, New York
Mon Jan 15 13:14:29 EST 2018
The highlights of the Isla Mujeres Palace are the service, the small size of the hotel and the lovely accommodations and public areas. The room was beautiful with a comfy bed and pillows, jacuzzi, great balcony and espresso machine. Every day delicious chocolates are brought to the room as well. The personalized service is wonderful. Thank you to the staff – you are all incredible: Julian the head waiter took great care of us throughout the week but especially at the Romantic Dinner (yummy surf and turf) and the Chef’s Dinner (incredible dessert) with his ever-present smile, friendliness and he was so helpful and patient- he helped me with Spanish vocabulary! Adrian also served us at the two special dinners and was wonderful helpful during regular meals – he went out of his way to find me cookies! I loved speaking with Wilma – she always remembers what you need and was so interesting and personable! Rosa was very sweet- she encouraged me to speak with her in Spanish! Great waiters and bartenders - Arturo, Jacob, Pedro (mayan coffee- awesome), Francisco- breakfast (got me almond milk and my husband ice for iced coffee), Daniel (knew my husband needed ice, Ismael (made me the best frozen espresso at lobby bar) Dario, Edy, Johnny (yummy mango margarita), Gustavo- brought us water and cold drinks at the beach! Pilar and LouLou were very helpful explaining our credits and helping us book excursions. Deby was very nice and welcoming when we arrived and made check-in a breeze! Boris got me the names and contact info of the performers I liked -he chose great entertainers for the week. Christmas eve was wonderful- a delicious buffet, awesome desserts and great entertainment. Karol was very helpful and friendly the The dining room was fabulously decorated. (I also must mention the dining room had the most comfortable and stylish turquoise chairs!) My massage from Xotchil was heavenly! Housekeeping brought whatever we needed to the room and everyone was friendly and trustworthy. The outdoor couches and chairs were a nice place to relax overlooking the ocean. Always easy to get chairs at the pool and ocean. Lots of beach towels and easy to access. Guests were also very friendly and since the place is small you can easily meet people. New outdoor cevicheria was delicious and overlooking the water. Poolside pizza oven made yummy pizza, quesadillas, tacos and burgers. Many people we met return year after year to the resort – it is like a home away from home!The downside is only one restaurant and not a lot of choices for dinner. I heard the chef will make whatever you ask for, but we didn’t ask. Can't wait to go back! About Isla Mujeres: I recommend renting a golf chart to check out the island and places to eat, shop and sightsee. We ate lunch overlooking the Caribbean at Punta Sur, shopped for shells and shell mobiles along the road, went to the women’s beading cooperative and purchased lovely jewelry, loved the Nautibus- a glass bottom boat- at the Dolphin Discovery. (Next time we’ll swim with the dolphins- they were beautiful as were the seals and manatees), went to Garrafon for snorkeling (the rough water there was unususal), a sunset catamaran with Penny the owner of the restaurant The Joint- live music and yummy snacks and drinks, and beer tasting artisanal cerveza at the Isla Brewery. We had fabulous vacation on Isla Mujeres at the Isla Mujeres Palace!

Solid 3.5
Jason M, New York City, New York
Mon Jan 15 04:22:54 EST 2018
I gave this review a 4 because of the nice people, but really it’s a solid 3.5 I’ll start by saying this resort is beautiful. The staff are amazing and will do everything to please you. Special shout out to Karol, Martha, Rosa, Pilar, Augustin, Ismael, Iran, Julian, Boris, and the chef Dario who took extra special care of us. They are always around with a smile and work very hard to make everyone happy and feel special. The pool is beautiful and clean, and the beach was very pretty (tons of sea grass but well kept by the staff). We had an ocean view room which was a view over the pool to the ocean. Room has an in-room jacuzzi which was awesome and a small balcony as well. Depending on your room location, you may hear carts being rolled early in the morning. You can also hear voices (as well as other noises 😂) from nearby rooms through the vents which was a little odd. Didn’t bother us too much. The food is definitely a HIT OR MISS. We spent a week on the resort and by day 3, I was getting very tired of the Americanized food. Red flag to me when a four star resort in Mexico serves chicken fingers, pizza, and burgers. The quesadillas they served initially were bland and the conchinita pibil was served on a sandwich roll (should be a sin) On night one, my husband ordered the marinated fish filet and we were told it was mahi-mahi. Out comes salmon... we did not want to be rude and were very hungry so we took what we got. I had the flank steak which I was pleased with. The next night I had the meat trio which was absolutely delicious, but my husband ordered the raviolis which were so unbearably bland. On day 3 we ordered breakfast to the room, and had just about had it because the eggs were so cold! We then decided we’d venture out on the island for local cuisine and we were so glad we did! The flavors of authentic Mexican cuisine, and the people on the island were absolutely amazing and their culture truly shined. Look up Tonicho’s restaurant which is a quick 10 minute walk from the hotel! In the middle of our stay, I had mentioned in feedback that was requested by Palace Hotels that we’d like to see more authentic dishes which the resort definitely delivered on. The Mexican breakfast with the eggs and chorizo were tasty and we had a delicious Mahi mahi dish for lunch prepared by the head chef the next day: both exhibited fantastic Mexican flavors! Now on to the resort credits. You are allotted $1500 towards resort services/tours but are limited in how you choose to use them. Only $300 dollars can be used at the spa and you cannot use it towards deep tissue massages, which unfortunately for me, are really the only massages I like. We ended up getting the citrus massage, which while it was good, it’s just a shame I couldn’t use it for what I wanted. Props to Natividad as she did give a great massage. We used credits on the chef’s dinner as well which was good, a day trip to Garrafon Gate, as well as on a few bottles of wine. We used about 1000/1500 because the options for which we could use them were limited. Garrafon Gate is a resort park and was really their only decent snorkeling option which was disappointing. Unfortunately, the snorkeling was limited to a roped off area and was not impressive at all. If for anything, you should head to Garrafon to see Punta Sur for the beautiful views! Note: your admission to Garrafon from Palace is NON-VIP so you have to spend even more money for zip lining and for VIP benefits. There are so many things to do on the island, but there are not enough choices for activities for which you can use credits. Had we stayed at a different resort for less money, we would have booked different and far more exciting excursions more in line with what we wanted (ie...higher rated snorkeling trips etc). Plus everything they offer is overpriced and with the 16% service fee, you’re probably paying for it anyways. End of story: if all you want is to be catered to and enjoy a beautiful resort, Isla Mujeres palace would be a great place. For us, we wanted to enjoy Mexican culture more, and we found all of that off of our resort. As someone had mentioned earlier in another review, it really does feel like Florida and Texas were transplanted onto this resort, so you don’t get the culture immersion we were looking for. Most were much older than us (we’re a couple, 29/30 yo). Because you’re limited with choices for which to use your credits, you might end up spending more money off of the resort to get what you’re looking for if you want more culture and adventure. That being said, we probably won’t return. While the staff was ABSOLUTELY WONDERFUL and the resort was beautiful, I would rather choose where to spend my money instead of it being funneled into a limited list of options of activities through the resort credits. I can’t say that the resort was the best match for our personalities.

Great service
Terry S,
Sun Jan 14 08:57:23 EST 2018
We recieved extra help at the hotel as I got sick while there and Pedro the waiter at the Ceverichera restaurant and the pool concierge Edwardo went above and beyond. We still managed to consume all of their Rose wine by the third day and the manager Mark Dahle went to the store and purchased some for us. The service that we recieved from the staff including the inside waiters Julian and Wilma was top notch and their experience and friendliness shown through.

Vacation
Tanya S,
Mon Jan 08 18:42:15 EST 2018
Can not be missed and don’t forget to rent a golf cart and go around the island. This is paradise. Try to stair for sunset and the ferry ride is easy. Go to the north Beach it’s so fun to see the Yatchs and people partying.



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