Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The Iberostar Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the Kids Club. Sports aficionados who enjoy the great outdoors will be impressed by the Iberostar Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the two abundant buffets offer delectable choices. For casual diners, there's the two grills/snack bars and the ice cream parlor! Eight bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
SUPERIOR OCEAN FRONT JUNIOR SU
Other Amenities -
Kitchen
SUPERIOR JUNIOR STE OCEANFRONT
The room offers an area of 474 square feet and a private terrace with ocean view and direct beach access.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
The room offers an area of 474 square feet and a private balcony with garden or jungle view, conveniently close to beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
The room offers an area of 431 square feet with a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Other Amenities -
Kitchen
PRESIDENTIAL SUITE AI
Other Amenities -
Kitchen
STANDARD FAMILY ROOM
The room offers an area of 826 square feet with 1 King bed and a guaranteed connecting room with double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
The room offers an area of 431 square feet and a garden or jungle view with conveniently close to beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
The room offers an area of 474 square feet and private balcony with ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Other Amenities -
Kitchen
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5295reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Reception and floors
EVA M.
Dec 30 2018
There were 4 of us ladies, all over 70 years old. We requested 2 rooms, garden level, close to each other, they gave us rooms in different buildings, then they gave us rooms in the same building but one room had only one bed, we requested 2 beds in each room. We went back to change it. By that time it was 4 pm, all restaurants/buffet were closed and we were hungry, we traveled since 3 am. The fountains around the hotel don't have barriers and the floors are so slippery, one lady fell twice into it, hurt herself, broke 3 ribs and she is all black and blue. The floors are so slippery everywhere that one person fell in the bathroom. I asked if there is a doctor on premises and they said he is charging $150 per visit. Floors look beautiful but dangerous. Entertainment was so loud that it was not enjoyable to listen to.
Customer Rating: 

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Repeat traveler
CHARLES B.
Dec 22 2018
This was our third visit to this same resort. It has never failed to exceed my expectations. The grounds are always clean and well maintained. All the staff here truly does everything they can to make your stay as special and as enjoyable as possible. The beach is beautiful and very well maintained.
Customer Rating: 

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Lobby bar music
MARK B.
Dec 19 2018
They advertised music in the lobby till 11, but did not have it every day.
Customer Rating: 

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awesome and best ever
RONALD M.
Dec 10 2018
hotel, staff, food, facilities, service, tours was the best we had ever had. Will definitely recommend to all our family and friends. Luggage was "misplaced" by airline upon arrival and hotel staff and AmStar reps went out of their way to track it down and get it to our room. Thanks again guys an gals.
Customer Rating: 

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2nd time to Iberostar Del Mar/Beach
TRACI R.
Dec 04 2018
This resort is one of the best that Apple offers for a reasonable cost. The expansive pools are amazing and huge - spent all day meandering around the resort while in the pool! Staff is incredibly friendly, helpful, and professional. I felt an increased presence of security, which was comforting, especially since the resort is so large. I have already recommended this resort to others and they've gone and loved it as well.
Customer Rating: 

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A family resort
KHRYSTYNA M.
Dec 03 2018
We were happy with our stay overall. Food was okay (better than at the last three that we have stayed at). Resort and the rooms were clean. Things which could improve 1) pillows - they were hard and uncomfortable; 2) air conditioning unit - was making noise in both rooms (we booked 2); 3) straws - resort needs to have straws available; 4) resort is huge and the shuttle service is inconsistent. Other than that - very friendly staff.
Customer Rating: 

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I feel I was duped by Apple.
LISA B.
Dec 03 2018
I feel I was duped by Apple. I called and spoke to a rep prior to booking. Either she did not know what she was talking about or didn't care to verify her facts.
Customer Rating: 

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Transfers
JOSEPH D.
Nov 15 2018
Apple needs much improvement on getting people to and from hotels in Mexico. It takes much to long to get to your hotel. We waited on a bus for a long while then were told to wait for a smaller vehicle and after waiting when the smaller vehicle came they crammed eight people in it. Unacceptable. Also Apple reps were never there at 8 am when they said, not until 9 and we had to waste vacation time waiting for them,
Customer Rating: 

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Iberostar Pariaso Del Mar
JIMMY S.
Nov 07 2018
We went there mainly for golf and beach/pool. We have stayed there several times before and think golf course and pool one of the better ones in Rivera Maya area. It is family oriented and expect to find many children running around pool area. It provides basis rooms and food. Nothing extra fancy or above average food. It good price for what you generally pay with the golf extra unless stay in different section of resort for higher price. The golf course in extra condition with drinks and food included with price. The range is extra charge
Customer Rating: 

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check in /out
CHARLES H.
Nov 05 2018
at check in they are pushing you to up-grade and taking to much time to sell you on it..and after doing it you go to next level of hotel and have to wait again for them to check you in again..now on check out the wife bought a raft at pool store and charged it to room at check out I was paying cash for it the girl at the desk is telling me it is cheaper to put it on my charge card, after 10 minutes , for me to pay with cash I had to show my passport ( why ) it is required another 10 minutes, after that she says I have to go back to the original place of check in to check out almost missed our transportation back to airport we have stayed here 5 times before but will not be going back...
Customer Rating: 

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Family Vacation at Iberostar
JASON G.
Sep 05 2018
We upgraded to Lindo upon arrival. Very happy with the offer of pricing to upgrade. Service was stellar. Beautiful resort. Was not a fan at all of the evening shows. We visited the Del Mar/Beach pool a couple of days. That pool is huge, star friends were amazing. However, being this was a family vacation, I was not impressed with the actions of many of the guests in the pool. We decided to stay at our pool in the Lindo section. A couple of days we stayed on the beach, I was very happy to see staff removing towels from chairs after nobody appeared for a certain amount of time. Staff was great, everybody is really friendly. Few not so friendly wait-staff and bartender, but you never know what is going on in their life. The room was great, we were on the 3rd floor and it was fairly warm in the room, called tot he front desk and they cooled our room for our stay to 18. Being that we were there in late August, the temps were pretty hot, it was really nice to know we had a very cool room to sleep in. The food was pretty good. The only thing I would like to see change is that there is more variety at the buffets. The food was the same day after day.
Customer Rating: 

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TripAdvisor Traveller Reviews
Great holiday
msgemini53, New Hamburg, Canada
Wed Jan 16 05:32:27 EST 2019
Room was very clean, all the amenities and cleaning staff was excellent. Our concierge Sergio Hernandez was excellent. He had all the info and very efficient and friendly. The food was always filled in the dining area and the staff was polite and effecient

Joe the bellboy from Del Mar
delmartravelo,
Tue Jan 15 05:53:54 EST 2019
Cant say enough good things about Joe the bellboy from Del Mar Hotel. He went out of his way to help us finish packing our belongings and to get us on time to the lobby for our transportation pick up. We were a group of 11 people. He was simply the best and very friendly. Very very pleased with him, the hotel needs to have more staff members like him.

Beautiful resort but lacking compared to others
mosaic, Barrie, Canada
Mon Jan 14 08:20:07 EST 2019
Iberostar is a stunning property, arguably the best-designed and gorgeous property in the area, and we have visited over 20. Its grounds are meticulous with jungle interwined with modern class, lots of wildlife, ponds, private areas, colourful Spanish-style buildings and interiors. Rooms are clean and good size, similar to most other resorts with all amenities and a bar fridge. 3 storey buildings, no elevator. Pools are nice with pool bars, but as beach people we did not spend any time there. Beach is very wide, spacious and not crowded at all. Plenty of chairs and palapas, always available. Best, clean and rock-free beach is between Beach and Del Mar, swimmable and pleasant. Service from staff is very good. However, here are important points to why we will not come back to Iberostar Paraiso, where they are lagging way behind similarly priced resorts, unless they change. A La Cartes. Almost all resorts offer unlimited access, but Iberostar limits theirs. It is difficult to impossible to get reservation for the restaurant you want at the time you prefer. Very messed up, and they actually asking you to leave to prepare for next seating, even though they are half-empty! The food is hit-and-miss, not at all at par woth a la cartes in Princess, Sandos, etc. Drinks. The bars, other than lobby, are consistently run out of middle-shelf liquor, forcing people to consume awful, bottom-line stuff if they want a drink. A few of these can make you sick. Other resorts always have mid-shelf quality product. Night entertainment. After shows, which are actually pretty good run by excellent animation team, is over at 10, there is absolutely nothing going on except disco! No live entertainment anywhere, unlike all other resorts that have it eirher in the lobby or central area. It is literally dead after 10, except drinkers at lobby bars. New Years party at main shopping centre was OK, with DJ, some performers and fireworks, but did not start until after midnight. After spending most New Years in area resorts with live acts, Brazil and Latin dancers after amazing gala dinner and spectacular countdown, a party at Iberostar was least impressive. To sum it all up, it is a beautiful resort, we had a good time, but for us other similarly priced resorts provide much, much more.

Wonderful week at Iberostar Paraiso Del Mar
Cohen1965, Michigan
Fri Jan 11 14:03:42 EST 2019
Our room junior suite was very nice, the staff was extremely hospitable and the food was very very good. We found the entire experience to be one of the best vacations we have ever had. True, Mexico is going through some growing pains, but the resort itself and the beach and the pools and the restaurants were perfect. We felt very safe and humbled by the dedicated service of the staff. We even enjoyed the live shows in the evening. This is a resort for all ages. During our stay we visited nearby Chichen Itza and Xcaret. However, during the rest of the week we were content to spend our time enjoying the beautiful ocean and also the pools. We made our arrangements through RCI and because we did so six months in advance of the holiday we were able to stay over New Year’s Eve for a discounted rate.

Teens club
Jake S,
Tue Jan 08 16:02:16 EST 2019
Teens club is awesome. The hammocks are so relaxing, a PlayStation for chilling, and a ping pong table and a fooseball table. Lots of other teens there to hang out with. Amazing and friendly staff, especially Julio, Bryan, and Fernanda, they are funny and chill. It is a very creative place and there are lots of exciting things to do.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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