Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

IBEROSTAR's Premium Collection: IBEROSTAR Paraiso del Mar is a luxurious 24-hour all-inclusive resort on a spectacular stretch of white sand beach. With its grand, impressive Mexican decor, this luxurious colonial-style resort will leave you in awe as soon as you step in to the reception area. Accommodations are contained in eleven three-story bungalows surrounded by 35 acres of lush tropical gardens, and each room has a balcony or terrace. A tram runs throughout the complex to transport guests around the facilities.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The IBEROSTAR Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the mini-club. Sports aficionados who enjoy the great outdoors will be impressed by the IBEROSTAR Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the abundant buffet offers delectable choices. For casual diners, there's the grill/snack bar, the ice cream parlor and the daily beach barbeque! Ten bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4890reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
CHAD M.
Jan 17 2018
Very crowded beach, was not aware that our hotel was one of 3 hotels on one property. Very crowded beach. Great staff. The Japanese restaurant was fantastic, taco bar was great. Buffets food was not good at all. Would recommend hotel for family vacations, lots of different things to do for kids.
Customer Rating: 

GREAT VACATION SPOT
JAY O.
Jan 17 2018
WE TRAVELED WITH THE WHITE SOX THRU APPLE VACATIONS - EVERYTHING WENT LIKE CLOCKWORK!
Customer Rating: 

Wonderful Christmas Vacation
LORI C.
Jan 03 2018
The resort was beautiful and clean the staff was very nice and helpful throughout our stay. The pool bar staff was great Ricardo does a fantastic job! The activities staff was wonderful very friendly and offered a lot of activities throughout the day volley ball, yoga, and Zumba are just a few of the offerings. The evening shows were also very nice, the Christmas Eve Magic Show was great! The food was good, at the buffet not great. I really didn't not like the fact that we had to make reservations for the à la carte restaurants they say you can make reservation prior to arriving and that is not true. We had a group of 12, four of which arrived 2 days prior to the remaining 8 and they would not allow them to make reservations for all of us since rooms had not yet been assigned to the 8 that were arriving 2 days later. Once we all arrived and tried to make reservations there we none available, until I raised a concern and then magically reservations appeared out of the blue. The Christmas Eve Gala buffet was very good and had many options to choose from. The Steak House restaurant was good and the Mexican restaurant is a must try we really enjoyed it. I will say I prefer a resort that has open seating first come first serve for à la carte restaurants. Over all our Christmas vacation was wonderful beautiful weather and very friendly staff!
Customer Rating: 

Salmonella Poisoning
STEVEN K.
Jan 01 2018
2 members of our group after eating at buffet ended up with confirmed salmonella and spent a night in the hospital. When we informed the front desk they stated they had not had any complaints. There were four other groups that were being admitted to ER when we were that were staying at exact resort we were at!!
Customer Rating: 

AMAZING TRIP
JUSTICE P.
Dec 31 2017
My family had an amazing time at this resort. We are already booking our trip next year back to Del Mar. The staff was welcoming, helpful and very courteous. We are recommending this hotel to our friends who are looking to go to Mexico. We will be back!!!
Customer Rating: 

Not the same
RONALD I.
Dec 22 2017
Much of the food at the buffets was tepid to cold. Attention from the wait staff at buffets and a la carte restaurants was definitely lacking. The quiet pool needs to be watched by hotel employees. Loud, drunk adults and screaming children. Drinks were severely watered down. I do not appreciate the staff pushing the Iberostar The Club.
Customer Rating: 

Friendly staff, great service, lovely hotel and grounds!
TIMOTHY M.
Dec 21 2017
Everything about our stay was wonderful, from the time we checked in, until the ease with which we checked out! Everyone was friendly and helpful. We've stayed here before and we would stay here again!
Customer Rating: 

Service
SHELLY J.
Dec 14 2017
The staff at the hotel was excellent in all areas
Customer Rating: 

Iberostar Paraiso del Mar
CASSANDRA C.
Dec 14 2017
Really beautiful, jungle feel to the grounds, while well maintained, gave a feeling of privacy. The grounds never felt busy or crowded. The plethora of animals and birds was an unexpected surprise, which, being animal lovers, we adored. The buffet food was adequate, but unexciting, while the specialty restaurants were outstanding. Avoid The room service pizza at all costs! The beach was clean and not overcrowded, with refreshments close to hand. The pool was pristine. The public buildings are gorgeous, with polished marble floors weaving between living ponds inhabited by fish, turtles, black and white swans, ducks and flamingoes. I experienced one very surly, dude bartender, who, after I ordered a cocktail (my only one of the day) snapped at my back as I turned "see you again in five minutes!". I understand he probably deals with some unpleasant heavy drinkers, but this treatment of a guest, in mid-afternoon, was a real downer. Aside from that one experience, the staff could not have been more pleasant, always offering a cheerful greeting when paths crossed, regardless of their roles. Jonathan, the Apple rep on site, was so kind and helpful, offering help with translation for a tour gone wrong (not booked through Apple) and aiding us in booking two other tours. The Apple recommended tours really were the best. Trust them to get you where you want to go, at a fair price. Overall, I hope to repeat the experience, and will recommend it to others!
Customer Rating: 

Great pool and beach environment horrible food
CHRISTIE F.
Dec 13 2017
The beach and pool areas were amazing. It was very tropical which we like. However, the food was terrible. The buffet food was the worst I've had at an all inclusive. The ala carte restaurants were just fair. The room was upgraded but was no bigger than a standard room and we had no coffee pot for the morning. The shower water went from really hot to cold while showering. Certainly not what I expected with an upgraded room and great apple rating. The worst part was that gave you a towel card and if you didn't return at the end of the week they charged you 10.00 for the towel. Absolutely ridiculous policy when your getting in and out of the pool. What are you supposed to do, take the pool in the towel so someone doesn't steal yours!? Will not stay here again.
Customer Rating: 

Iberostar hit it out of the park!
NANCY A.
Nov 12 2017
Our all-inclusive stay at Iberostar del Mar was amazing for the price we paid! It far exceeded our expectations and surpassed the quality of a previous all-inclusive resort in Cancun. We loved the proximity to great scuba diving and snorkeling. Next time, I'll spend more time with a good book on the beach on one of the many cabanas/sleeper lounges or in the perfect aqua water on the beach. I loved being able to order a drink or snack right on the beach, with no money exchanging hands. What a great place! Great restaurants and buffets throughout and available golf carts to carry you wherever you want to go. The pathways and beautiful landscaped areas invite evening strolls too.
Customer Rating: 

TripAdvisor Traveller Reviews
Great Property and Layout
PocketClam, Rhode Island
Wed Jan 17 11:48:26 EST 2018
We have stayed here twice, most recently this past November. This is a great property, with friendly and helpful staff. Very clean rooms and easy access to pools and beach. Will definitely be returning again!!

A week in Paraiso Del Mar
Karunt17, Chicago, Illinois
Wed Jan 17 10:23:00 EST 2018
We spent a week at this lovley resort and had a wonderful time. The staff is very friendly and helpful, especially Marco and Miguel at the adult pool and swim up bar by La Pearle. The grounds are beautiful and it felt very safe.

Great resort, friendly staff, terrible food.
Hannah B,
Wed Jan 17 08:51:54 EST 2018
The staff and facilities are all wonderful at Paraiso Del Mar— lovely pools, lots of room at the beach, great service, nice clean rooms. Nightly entertainment was pretty fun and always something new, great way to unwind after a long day in the sun! We really enjoyed our stay and were even sent complimentary champagne for our honeymoon and a free upgrade! Woohoo! Would recommend just based on facilities alone. HOWEVER.... the food is not good. Like, at all, except for one place on the whole resort. The best place to eat (which is actually great) is hidden in the shopping centre where you get amazing tacos, all included and all you can eat made fresh to order. Even the staff eat there— and for good reason! The buffets are brutal and the a la cartes were mediocre at best.

Great Effort
vogue07, New York City, New York
Sat Jan 13 14:40:34 EST 2018
I have been an " all inclusive tourist" for many years now. I have traveled as a single as well as now with family. This resort has beautiful, very well kept grounds. The staff here really tries their very best to make your stay enjoyable. However, upon arrival we were sold a "junior suite" for one night to go to another room the next day. The receptionist said that she can put us in a standard room right away, but much further from the beach/pool. The truth is it doesn't matter where you stay here, the resort is HUGE, so you are either far away from the beach or far away from main buffet. It was kind of annoying to have to move after first night to only find out that the second room was identical, and there was no upgrade in the first at all. If I knew that was the case, I would have stayed in one room to begin with. The beach here is no good, too many rocks and the waves were huge. I loved the pool, because it had a quiet section as well as beds. Food- we all know everyone goes to these hotels to pig out. There was definitely a LOT of food here. However the taste is just very bland. There is literally no flavor. Some things were better than others, but overall the taste is really so-so. One thing to mention about being a tourist in Cancun is constantly being sold to.This is highly annoying! When you walk out of the airport you are immediately harassed by the number of people asking you to come to their hotel so they can sell you a time share. Then, you are harassed by a concierge of the hotel you are staying in to attend their time share presentation, they WILL throw free massages , cash for their gift shops , etc...THEN you will be harassed by the tour agency you bought your trip from. We had to disconnect our phone , because they would call us daily at 9 am. This is really highly unpleasant! Overall if you get a bargain for this place , then you should go. It is a family resort and I think the singles here would be very bored.

Ringing in the New Year / Happy Birthday
Thomas J, Fort McMurray, Canada
Fri Jan 12 05:59:36 EST 2018
Once again this place exceeded all expectations. Everything from the friendliness and helpfulness of all of the staff members, to the quality (and quantity) of the food, to the facilities themselves, this place just gets. better and better every time we go. This was a combined Christmas and birthday present for my better half. And the people there went so above and beyond when it came to making her birthday a very memorable one. From special little things at the a la carte restaurant we went to for her birthday dinner, to little things like a bottle of champagne in the room, to a personalized note from the assistant manager of the resort, to the Entertainment crew just going crazy in making her whole stay unbelievable - this place is by far the best resort we've ever been to. If you go, make sure you ask for Jacinto when you have breakfast at the buffet near the beach (not the one actually on the beach). He is such a warm and friendly gentleman. Always smiling and making sure that we were enjoying our food and our stay, Jacinto is definitely one of the major high lights to our stay. A major portion of the credit for our fantastic stay here goes to the entire entertainment team - the Star Friends. From Lalo, the man in charge, to Alexis, the main MC of events, to all of the Star Friends: Lili, Louis, Giovanni, Rubi, Gabby, Cesar, Vincent, Stephanie, Karla, Karina - if I've missed any of you I sincerely apologize.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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