Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The Iberostar Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the Kids Club. Sports aficionados who enjoy the great outdoors will be impressed by the Iberostar Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the two abundant buffets offer delectable choices. For casual diners, there's the two grills/snack bars and the ice cream parlor! Eight bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
The room offers an area of 474 square feet and a private terrace with ocean view and direct beach access.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
The room offers an area of 474 square feet and a private balcony with garden or jungle view, conveniently close to beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
The room offers an area of 431 square feet with a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
The room offers an area of 826 square feet with 1 King bed and a guaranteed connecting room with double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
The room offers an area of 431 square feet and a garden or jungle view with conveniently close to beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
The room offers an area of 474 square feet and private balcony with ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5076reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Need more restaurants , so disappointed ,also those were located to far apart, in order to get in the restaurants , you have to make a reservation ,all we’re booked,
FRANCISCO C.
Jul 19 2018
Need more restaurants , so disappointed ,also those were located to far apart, in order to get in the restaurants , you have to make a reservation ,all we’re booked,
Customer Rating: 

Iberostar Paraiso Del Mar
ROBIN G.
Jul 16 2018
Very happy we th our stay here, staff was very friendly and the entertainment phenomenal! We had lunch with three different entertainment staff, we got to get to know how much work and effort goes into each performance . Although we didn’t have any children with us, the children’s activities were wonderful, the participation was great. Was also impressed with the costumes and sets. The beach was fantastic! Pools were good, they need to work on cleaning them more often, because there is a lot of foliage around them. Food was delicious! We will certainly be looking at an Iberostar for our next vacation!!!
Customer Rating: 

hotel check-in
FERNANDO L.
Jul 03 2018
Iberostar needs a new method for check-in. Very slow, we waited over an hour
Customer Rating: 

Excellent Service
SEAN D.
Jun 06 2018
The Iberostar Staff was very friendly and eager to help. The facilities were clean and nice. One complaint is that they had the AC set on 21C or 69F but our room was easily 74 degrees.
Customer Rating: 

Airport shuttle
RANDY H.
Jun 02 2018
We were scheduled for an airport arrival that turned out to be nearly four hours before takeoff. We were dismissed when we raised concerns with Sophie stating it was an airline expectation. The airline would not even allow us to check our luggage for an hour after arrival. Way to leave a terrible final impression with your services.
Customer Rating: 

LORI T.
May 22 2018
Our first day right after we checked in, it appeared that the electric went out. Although they said it came back on, our room was very hot as well as the mini fridge. We called room service twice that day/night but it was still not cold. The next day they sent someone out again and they said that it was working properly and that the room could only get so cold...they had it regulated and it was at its max. Second, I did not read this when doing my research but because I was only staying the 7 days, i could only eat at 3 of the restaurants. My third complaint was that if you went around the compound and went to the main shopping area, where the stores, casino, disco were located at that you could get someone to take you there but they would not drive you back to Del Mar. Even though there were golf carts coming up they would tell you to call to have someone pick us up. We are all in the same compound, grant it they were probably paying more money, but we are all paying customers to your country.
Customer Rating: 

Good experiene
SABU J.
May 18 2018
No complaints. Apple staff in the hotel and at the places we visited were very friendly and supportive.
Customer Rating: 

Beautiful resort, although services were lacking
MEGAN J.
May 17 2018
The resort grounds are beautiful! There are palm trees, several large swimming pools and a few wild animals that make this resort feel luxurious. There were, however, several areas in which the resort was lacking. The resort had intermittent power for the first few hours of our arrival. We stayed 3 nights and were only permitted to have dinner reservations for 1 day. The other 2 days and for lunch we were forced to eat at the buffet, snack bar, or room service; the food at those locations were mediocre at best and inevitable at worst. We were also promised $600 in resort credits, however, were simply given coupons that can were not for services we wanted. The entertainment was horrible! The show in the theater was so bad we couldn’t even watch.
Customer Rating: 

A place of memories
ROBERT L.
May 15 2018
Our trip was the best of the four trips we have taken with Apple Vacations. The special care that Apple Employees makes taking a vacation so much better. They made our trip less stressful and very enjoyable. Iberostar was the best in the four trips we've taken with Apple. Everything was top of the top when it came to the Hotel and staff.
Customer Rating: 

Great Place
EDWARD N.
May 09 2018
The one thing I wasn't happy with was the power in the room (including air conditioner and all outlets) would turn off if there was no movement in the room. This meant the phones didn't charge overnight and the air kept shutting off all night. That being said, I called the front desk about it and they fixed it immediately. Bottom line, if there is anything bugging you, just let them know and they will fix it. Staff was VERY obliging.
Customer Rating: 

April 2018 7 day stay as expected
FREDRICK K.
Apr 20 2018
Hotel and amenities are very nice. Food is mid-grade like most all-inclusives. The specialty restaurants were slightly better in food quality with the Japanese being best. Del Mar is one of 5 hotels on a Iberostar complex. Del Mar and Paraiso beach are the lowest tier, with Lindo and Maya being the mid tier and the Grande being the top tier. This means that Grand can use all facilities. Lindo and Maya can use their facilities as well as Del Mar and Paraiso beach. Del Mar can only use its own facilities. This may or may not bother you but is worth knowing going in. If you wish to upgrade or use the other facilities expect to pay a steep upgrade or trade for timeshare sales pitch listening. All 5 resorts have a central shared shopping area, casino, nightclub, coffee house, etc. this was a nice addition in my opinion. The pools, rooms, grounds, etc were top notch in my opinion. The whole place has a lot of jungle atmosphere to it. The beach was pretty but a lot of seaweed (this seems to be everywhere at Riviera Maya right now). I'm not sure about the water near the beach as I didn't go in but heard it is rocky? Service, people, atmosphere, etc were all very good. I would recommend this place as long as food quality is not a huge concern (it wasn't for me).
Customer Rating: 

TripAdvisor Traveller Reviews
staff went above and beyond for a family of five
P9622BWsandyc, Manville, New Jersey
Wed Jul 18 20:15:43 EDT 2018
Traveling with a family of five is not easy as rooms always accomodate four guests only. Booking with Iberostar was the best choice we made. We booked two beach front junior suites but we didn't know how we were going to be placed on the resort and I was very nervous of being to far from my children but The staff was great, I contacted them before my departure and they kept assuranging us that they would take care of us, and sure enough they did. The two junior suites were next to each other and on the lower floor so w had easy access to both rooms at any time. A special welcome was also awaiting my son as we were celebrating his 18th birthday and high school graduation. The room was decorated and he was invited on stage duning the pre show where they all sang happy birthday to him. Definitely an unforgetable family vacation, thanks to the beautiful resort on the beach with warm and clean water, beautiful pools, great food and clean comfortable suits, but most of all thanks to welcoming staff that made our stay just perfect!

Beautiful beach & colorful hotel
MaryLOVESRivieraMaya,
Mon Jul 16 17:49:06 EDT 2018
Been there twice and want to visit again, beach is clean and long with beautiful clear blue shallow waters, hotel is colorful and large with lots of stuff like a carousel, crepes and ice cream place/plaza, taco place, other restaurants of course, theater, disco, shops, gym, there's also a chapel and a small open cenote, service was outstanding at the restaurants and all around, plenty of food choices everywhere we enjoyed every meal! Entertainment was good mostly like at every other all-inclusive resort. Rooms may need updating but the whole hotel is very colorful...

Beautiful resort
Susan K, Mineral City, Ohio
Sat Jul 14 18:07:28 EDT 2018
This was a beautiful resort! We loved the tropical feel, and the pool is absolutely amazing! The beach had many umbrellas for those of us who like shade.The food was delicious with many choices for my daughter who is vegan. And all of the staff were exceptionally friendly and helpful. Loved it!

Great resort for family. Awesome fitness center.
Lena_tata, Los Angeles, California
Fri Jul 13 07:38:33 EDT 2018
Great place for family. Staff is very friendly and room cleaned daily. Lots of fun activities during the day. If you like zumba and fitness in general, this is your place. Instructors are fun and can adjust workout to your level. (luis, adriana, sergio). All of them are great. Buffets offer a veriey of food but do not expect Michellin level. The only think i wish them to improve soon are misicians, dancers and sound personal. We couldn’t here singers well. musicians off beat rythim but quickly recovered. We’ve seen the same shows in Iberostar Tucan and these artists one level higher.

Great family resort
seagal34, toledo, ohio
Fri Jul 13 02:30:15 EDT 2018
I think for what you pay to stay here, you're getting a deal. The beach is great! A little rocky right when u walk out to the beach so just walk down where u see the beach bar ( to the right from Delmar side) and it's good ( not far at all). We stayed in a Jr. Suite building 11, room 1130 second floor. Short walk to beach. Beachfront is building 10. Lobby walking distance, 10 minutes, we did that once in our 6 days. There's a shuttle you can get on, however, that one time was in the morning when they were busy with people leaving. The room was clean, Gloria the housekeeper is great. Never an issue with towels or mini bar or linens. The only thing negative regarding the room was water pressure,very little whereas I had to stand close to the wall where the hand held is mounted.size of the room is the same as a standard room. It had 2 beds with a sofa that can be used as a single( not a pull out). My 13 yr. old had no complaints. I don't understand how they sell this block of rooms as a Jr. Suite when they're no bigger than a standard. There are no views from balcony with the exception of trees. I knew this going in and no issue for me. Fiid: lots of variety for breakfast, best meal at the buffet. Lunch was ok, dinner was better. Pizza was not tasty. Their mozzarella did not taste like ours in the US. Our cheese is white not yellow tint with a strange smell and there's no pepperoni. Their cake is great for dessert. I liked the chocolate with mousse. The customer service here is exceptional. Everyone is so pleasant.Drinks are tasty but know that they use lower proof 40%. Manuel at the pool bar was a great bartender. Just an fyi. You can buy Corona bottle, cans of heineken, bud, and bud light at the beach for 60 pesos. They say $4 US even though right now 60 pesos is 3.15. This is something new they just started. They have beer on tap which is included Dos Eques, Amber or dark. I drank Amber and liked it. We're checking out today and I wish we had a few more days. 5 nights wasn't long enough.



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