Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The Iberostar Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the Kids Club. Sports aficionados who enjoy the great outdoors will be impressed by the Iberostar Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the two abundant buffets offer delectable choices. For casual diners, there's the two grills/snack bars and the ice cream parlor! Eight bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Pue rto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancun
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-3 nts receive 1 dinner reservation, 4-6 nts receive 2 dinner reservations, 7-9 nts = 3 dinner reserv., 10-11 nts = 4 dinner reserv.
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme Parties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4998reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
DAVID J.
Apr 17 2018
Absolutely wonderful stay,
Customer Rating: 

TEST
"SUPER" Great Place
PATRICK Z.
Apr 17 2018
My wife and I have visited this Iberostar Resort many times over the years since 2014. The Del Mar is very "BEAUTIFUL" --- "Clean" ---"SAFE" --- "Good Food" and has the "BEST" friendly employees all the time --- always smiling and helping. I would comment this property --- again it's safe and no problem with the liquor. :)
Customer Rating: 

TEST
6th visit and we will be back
DONALD C.
Mar 31 2018
Great value, excellent staff. Lots of seaweed on the beach this time, which may be a seasonal thing. New fitness center opened in February 2018. We've been home two days and we really miss this place!
Customer Rating: 

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Will defiantly never go back
MATTHEW R.
Mar 27 2018
Couldn't check into our room since it wasn't ready when we arrived even though the resort wasn't full, stores and restaurants never opened on time, food was terrible and cold, limited outlets in room and the outlet covers kept falling off, beach was rocky and dirty, taco bar ran out of meat early in the day (they ended up being horrible anyways), had to walk miles if you stayed out past 11 pm since they stopped the ride service, room service closed at 11 pm and it only had crappy food (very limited) and when it arrives its also cold, overall we will never go back to this or any Iberostar resorts again. I give it a D- and can't believe apple rates it so high.
Customer Rating: 

TEST
Sales pitch to stop using Apple vacation at the Iberostar.
DIANE P.
Mar 09 2018
The hotel was beautiful and clean, food was excellent. Bar service was bad, very poor qualilty liquor. We were offered a free massage if we listened to a sales pitch. Basically it was a $12000 (cheapest plan) buy into a discount travel service (said we would need to use Apple anymore). We like our Apple vacation trips very much.
Customer Rating: 

TEST
EVA S.
Mar 07 2018
Being a green resort there were no straws. I would like to suggest paper straws which are biodegradable. It's very hard to drink a mojito without a straw!!
Customer Rating: 

TEST
Nice but quality suffered
JOSHUA G.
Feb 28 2018
I booked my room and was confirmed after speaking to Apple Vacations I would be able to have a King Size bed for me and my wife to arrive and have two double beds after having a long day of traveling the first day I wanted to get something to eat at 4:30 just to hear one of the workers in the buffet tell me they were closed but sign said they close at 5 set up a meeting for sales presentation on my vacation for 90 min and they showed up 15 min late picking me up to go and then also took an extra 15 on top of the 90 min setup a shuttle a day before I left for the airport and the shuttle showed up 45 min late making it stressful not knowing if I will have time to make it through airport it was very nice there but unfortunately service wasn’t quite what I expected and hoped for
Customer Rating: 

TEST
The staff make this place great!
THOMAS K.
Feb 20 2018
The staff 100% made this a great vacation. The rooms were not very clean and maid service was bad, but the rest of the staff were amazing!! The food quality, quantity, and variety left something to be desired. The low quality of the food is what would keep me from coming back or recommending friends. I can't say enough about the staff friendliness, energy, and commitment to all of the guests! From the bar staff to the pool staff, to the entertainment staff. They are all 6 stars in my book!
Customer Rating: 

TEST
Best Value in Riviera Maya
JULIE C.
Feb 07 2018
This was our 5th visit to the del Mar and it was another great stay. The This was our 5th visit to the del Mar and it was another great stay. I personally think that it is a great value. The rooms are older, but relatively updated. The place is immaculate and the grounds are lovely. The staff makes a huge effort with service and friendliness. The beach is beautiful and the pools are huge. The food is what one would expect for the price. I never went hungry and I always found something I liked, but it is not gourmet. All in all, for the price point, I haven't found anywhere nicer.
Customer Rating: 

TEST
Iberostar Del Mar, Cancun Mexico
TARA H.
Jan 30 2018
Loved the resort-- but it is very big. The pools/beach are not a step away, they're quite a walk. There are golf carts however! The resort was gorgeous, staff was amazing, but the food quality was very poor. I would not likely return even though I did enjoy my vacation!
Customer Rating: 

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Beautiful place
CHERYL B.
Jan 25 2018
The grounds were like walking through a beautiful jungle. The place is HUGE but that's part of the charm, something new around everywhere you wander. Great restful vacation.
Customer Rating: 

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TripAdvisor Traveller Reviews
From Wisconsin - 1st Time to Mexico
Kathy F,
Tue Apr 17 10:40:09 EDT 2018
We were at this fantastic resort March 20 to March 30. It was absolutely wonderful and we had a fabulous time. We had no idea where to even start when picking a resort as there are so many. This was close to the airport, had a beach and was all inclusive so we went with it. From the gentleman at the front desk to the entertainment team to the servers - everyone was fantastic. We stayed in building 12 which was so close to the pool and beach. Upon arrival, we changed into our swimsuits and went to the pool. A server brought us a drink and Liliana from the entertainment team introduced herself and gave us a hug. We immediately felt like family, and it was like that for the entire ten days! The drinks were good and we kept trying new ones everyday. We went to the buffet for breakfast and dinner the entire time. We thought the food was great and we had the opportunity try new things but more importantly we had no schedule - the buffet was ready when we were and you could spend as much or as little time as you wished. Our room was always clean and the mini frig was stocked. It was quiet in our room even though the pool wasn't very far away. It was very quiet and peaceful around the pool in the early morning. We divided our time between the pool and the beach. The entertainment team was friendly, fun, extremely energetic and engaging. There are so many activities at the beach and the pool and you can be a participant or a spectator. Stephanie was really good at getting people to participate in their activities. The entertainment team works extremely hard and they are there in the morning and all day through the show in the evening. They are always happy to see you and give you a hug. And, they remember your name. If you are the winner in one of their games, you are awarded a certificate and a gold medal at the evening ceremony in the theatre prior to the show. We did water aerobics in the pool and also Zumba at the Fitness Center, which was really a great workout. The Fitness Center has something for everyone - was really pretty and clean. The grounds were beautiful and very well maintained and there were lots of wildlife to watch. We found all of the staff to be very friendly and helpful. We would go back tomorrow if we could, but sadly have to wait until next year.

Stayed her 7 Times going back May 23 2018
Babygirl8803, Parma, Ohio
Mon Apr 16 17:00:44 EDT 2018
This resort is probably our favorite in Cancun. The resort itself is Beautiful and the staff is wonderful, At the pool Bar Louis makes the best drinks ever and every time we are there year after year he remembers who we are which is amazing with all the people he see's. The entertainment staff is also great and some of them also remember us year after year. Rigoberto and Cesar are the best, when I was there one time I got bit by a sneaky Iguana that was hiding out in the flowers and decided he wanted the fruit that I was eating at my lounge chair during one of the burger parties they had at the pool, and Cesar took the best care of me, he cleaned it and bandaged me all up and made sure the rest of the week I was there that all was good with the 3 fingers the Iguana bit. The restaurants are all very good my favorite is the Mediterranean, and the Buffet always has a lot to chose from. The Pool lunch Buffet is also amazing. The spa is fantastic we go every time we stay and get a massage. The shows that they have at the hotel are always fun and we have a good time watching them. the entertainment staff always makes sure that there are activities by the pool and at the beach so hotel guest have lots of fun, and there is always a prize for the winner which is presented at the beginning of the evening before the show. The only thing that I can say bad about the resort is with as many times as we have stayed here, we have NEVER received anything special. We have never had our names on a board welcoming us back, or an upgrade from a superior room to maybe a beach room or even a t-shirt. This trip when we arrive on the 23rd of May we will have my niece and her Friend with us, it is my Nieces 2nd time at the Del Mar and it is a Special trip for her a she will have Graduated High school and she did it with an academic and a sports scholorship to college, this trip is a gift to her for a great job in school! It will be my 8th time at this resort and my Mom's 9th, and my niece's friend it will be her first so we are constantly bring new people to the Iberostar resorts...

fantastic vacation
Sandra K,
Mon Apr 16 09:55:42 EDT 2018
From arrival and check in to departure all management, service staff, entertainment hosts and hostess were very professional and courteous. Food was excellent with lots of variety, the interaction between the chef and guests is very nice. We spent all our time on the beach and surf, great beach bar and beach lunch buffet. Would have liked to stay another week.

Amazing Vacation.. <3 <3 <3
Tina B,
Mon Apr 16 07:23:30 EDT 2018
We just came back from a week at this wonderful.. amazing.. beautiful resort (April 7th to 14th). It was my first time at an Iberostar chain and my bf's second time in this chain and all I have to say is that we will be back again next year with our daughter, friends and family. This resort is amazing right from the moment you enter the grounds. The immaculate grounds keeping, the trees, flowers and native plants are so well kept. Enter into the lobby, you are greeted by wonderful servers with a welcoming cucumber drink (which i had all week and took the recipe home - its that good) The check in was quick and easy. We upgraded to the superior room which gave us access to the wet areas of the spa and an upgraded room, to me the upgrade was worth it. We stayed on the second floor of building 14 and it by far was the best area to be in. Far enough away from the lobby, extremely close to the pool area and right down from the beach. Our balcony faced the pool area - and it was PERFECT. The house keeping staff were amazing... they were always friendly and the towel art in our room was beautiful every day. Little touches like that are always the best - and the staff in building 14 were so wonderful. For my birthday, my bf tipped the ladies to do something special for me and when we returned to our room - I was welcomed to a beautiful pair of towel swans and flowers in the shape of a heart on our bed.. very special and beautiful. The pool area was great. Plenty of loungers and cabanas - but you had to get there early to secure your spot - high demand for the shaded areas pool side. The entertainment staff (in the yellow) were fun and engaging. Always saying hello and trying to get everyone involved in the activities. I have to give a special thanks and acknowledgement to our poolside bartender ROGER - HE was AMAZING.. The food was good - the buffets had good choices - but I believe that the stars were the Ala Carts and the Rock Cafe. We had the steakhouse, Mexican and the Brazilian. All 3 were very good. We celebrated my 46th birthday there and the staff at the Rock Cafe was great. You don`t need a reservation there - and I highly recommend it. My only negative review is the resorts beach (although I am not a beach person). The staff fought a losing battle with seaweed and when they removed it - it went to a giant heap at the side of the resort - but they were out every day cleaning it the best they could. We were unable to have a long walk on the beach (which i love to do) as there was not a place to walk to. At our end of the resort you are blocked from going past as the next hotel had a break wall... and at the other end of our grounds - you can`t go any further as that is where they dump the seaweed... so it was not pleasant. but everything in between was nice. So overall my review is 5+... great stay, amazing facilities, wonderful staff... We will be back again next year for sure.

Perfect!!!!!
daydayday0, Ontario Canada
Sun Apr 15 08:50:49 EDT 2018
We went in March and had a fantastic time. First time to an Iberostar property. My husband , 16 year old son, his 17 year old friend and me. The resort wildlife, jungle feel, manicured gardens and added peacocks/swans/flamingos make for a tropical environment. We upgraded to a ocean front suite. We were right on the beach. So wonderful and worth the extra. We also upgraded to Prestige Service as it came with a free round of golf and my husband and I were going to pay and go anyways. The golf course is worth every penny!!!!!!!! a highlight. Gorgeous! We used rental clubs brought our shoes, gloves, balls and tees. If you are going to golf a round just do the upgrade to Star Prestige - well worth it. Free golf, two private bars one on the beach and one in lobby. Uppershelf drinks Grey Goose, beers, Crown Royal.....Real blender drinks. Unlimited al a carte reservations, premium wine list and bottles of wine offered at dinner...........Look up the Star Prestige Service. The view from our Ocean front suite was perfect. Just steps away was a breakfast/lunch buffet. So every morning I slid down at 7 and grabbed a coffee for the room and sat on our balcony. Breakfast and lunch there so close to pool and beach. Loved our waiter there. He welcomed us every morning. There was a coffee maker in a cupboard by the mini fridge. Room was clean and bright. Not the fanciest room I have been in but would stay there again as the view made my trip. Had everything we needed and so clean. Although my room was the farthest away from the lobby the trams worked great. At each area there was a phone so you could call for one too. No issues even though the resort is huge. Beach was nice and very walkable. Yes we had seagrass 2 days - the staff were incrdible and had it cleaned up with no issues. Hard work. I like waves and this beach had them the week we were there. No red flag but nice waves. The pool is wonderful, long meandering loads of room for everyone. No issues finding space or chairs on either the beach or pool. Just be aware the depths change in the pool so it is not all the same level. I'm 5 '4 and it came to my chin in a couple of spots. We went during March Break so full capacity didn't feel crowed ever. Restaurants enjoyed all of them. Went to the Japanese twice (nice to see a female cook at the station -she was amazing), steak house (fun servers - enjoyed them great sense of humour and I had read reviews to order the rib eye - it was delicious), Mexican wonderful, Brazilian I enjoyed this one but found the meat to be over salted for my taste, buffets lots to choose from. The Star Rock Cafe requires no reservation - great food (ribs and mashed potatoes delicious) I really enjoyed the staff at this restaurant. We even caught the hockey game here with drinks when it rained one night. The fitness faucility was top notch, casino small but was fun and my husband even won some, shopping center fun to go to - have ice cream with crepes, best tacos there (we went back three times for them) coffee shop/bakery, cigar bar (drinks included cigars extra) All food and drinks at the mall included shopping stores of course not. Large disco we didn't stay just popped our head in. Lobby always had music going on at night and the drinks/ atmosphere great. Huge thank you to the Star Friends Team for getting my son and his friend to participate in activities. Heck they even got my husband and I to join in. Special thank you to Ruby for my song lol and Luis (for getting us involved and not giving up on us) We really had a lot of fun! ALL the staff at the resort were the BEST! This trip was in honor of my mother-n-law so we really wanted it to be special and from the moment I e-mailed them regarding Star Prestige to - front desk - concierge - cleaning staff - wait staff - the chefs who came to our table to make sure we were good with the food - Star Team - Bar tenders - pool people - beach cleaners- shuttle drivers...........The service made our vacation. Thanks to all the staff including the people behind the scenes your doing a great job! Oh and to the gardeners this property by far was the prettiest we have ever had the privilege of experiencing! We never return to properties because we always think new is fun and lots to discover - however we would return to this one! Great job Iberostar!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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