Cancun

IBEROSTAR Paraiso del Mar


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Paraiso del Mar is a luxurious 24-hour all-inclusive resort on a spectacular stretch of white sand beach. With its grand, impressive Mexican decor, this luxurious colonial-style resort will leave you in awe as soon as you step in to the reception area. Accommodations are contained in eleven three-story bungalows surrounded by 35 acres of lush tropical gardens, and each room has a balcony or terrace. A tram runs throughout the complex to transport guests around the facilities.

Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The IBEROSTAR Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.

Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised in the mini-club. Sports aficionados who enjoy the great outdoors will be impressed by the IBEROSTAR Paraíso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (à la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the abundant buffet offers delectable choices. For casual diners, there's the grill/snack bar, the ice cream parlor and the daily beach barbeque! Ten bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is located on Playa Paraiso in the Riviera Maya, about 20 minutes north of Playa del Carmen and just below Puerto Morelos. It is approximately 15 miles away from the International Airport, and just half an hour's drive from Cancún.
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 52-984-877-2800
Toll Free Phone: 1-888-923-2722
Fax: 52-984-87-728-13
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (20 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The impressive fantasy pool integrates various other pools into a large river setting. There are 3 open-air jacuzzis, a scuba clinic, sun loungers, sun terrace and 3 swim-up bars everything you need for a truly complete holiday.
Golf: ONSITE
PD Dye course design. Par 72
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Ping Pong, Billiards, Table Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Paraiso del Mar is a luxurious All-Inclusive resort consisting of eleven 3-story bungalows in perfect harmony with the surrounding environment. Bungalows are surrounded by 35 acres of lush tropical gardens. Each room has a balcony or terrace. This fantastic luxury resort features top quality dining in seven spectacular specialty restaurants (plus an international buffet and beach grill). Electric train drives around property. Beach: The resort is situated on a 3/4 mile stretch of fine, white sandy beach along the transparent watersof the beautiful Caribbean. Enjoy a non-motorized watersport, relax in the comfort of a sun lounger,or visit the 5-star PADI SSI Dive Center. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 388
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Ala carte restaurants: 3 reservations for 7 nts stays. Dress code: long pants for men.
ROOM TYPES
STANDARD FAMILY ROOM
Connecting bedrooms, one with two double beds and one with one king. Room also features a private balcony with garden views, a fully-equipped bathroom, a minibar, complimentary access to the Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony or terrace with garden or jungle views. This room is located by the beach and pool and includes access to the Spa Sensations wet areas.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with oceanfront views. Room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private terrace with oceanfront access. Located on the ground floor, this room also features a minibar, unlimited dinner reservations, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Spacious room also features a minibar, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also features a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso del Mar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Reservations required for speciality restaurants
There are 7 Restaurants at IBEROSTAR Paraiso del Mar:
El Puerto - Open air a la carte restaurant serving grill and steak specialties. Men are requires to wear collar shirts and dress slacks and proper foot wear.
El Rodizio - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks.
El Hashiru - An a la carte Japanese restaurant, elegant dress and reservations are required. This is a non-smoking restaurant. Men are requires to wear collar shirts and dress slacks, proper foot wear
La Dorada - An a la carte Mediterranean restaurant serving mainly fish and seafood specialties. Reservations and dress code required.
La Hacienda - An a la carte Mexican restaurant, elegant dress and reservations are required. Men are required to wear collar shirts and dress slacks and proper footwear.
El Faro - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner. Reservations required for dinner. Formal/elegant dress code.
El Mercado - An International buffet restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and late night snacks. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance classes, Spanish lessons, Volleyball, Basketball, Football, Olympic Games, Aerobics
Nightly Activities & Entertainment:
Nightly entertainment with a live band and professional dancers, Weekly Theme PartiesParties, Theater Bar and Night Club.
CHILDREN'S PROGRAMS
Lucy's Kid's Club offers supervised activities from 10:15 a.m. to 5:00 p.m., plus a children's pool and kiddie disco from 8:00 p.m. to 8:45 p.m.
Applicable Ages: 4-12 year old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
13809 Recommend
13809 past Apple Vacationers would recommend IBEROSTAR Paraiso del Mar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4665reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Rude
,
Sat Jul 15 12:19:57 EDT 2017
Upon arriving everything looks beautiful the lobby the animals roaming around the ressort the bell boys are friendly and helpful the check in was easy..now fast foward to the 2 day around 11 am i was making my way down to buffet for breakfast im 7 weeks pregnant and on vacation with my 2 year old who is still on LA time . When i get to the buffet I can't find any spoons to serve myself breakfast I asked one of the attendants at the buffet if he can find me a spoon and he then picks up a dirty spoon from a plastic bin and hands it to me🤢 i decide not to say complain because it was clear that he didnt care and my toddler was politely waiting for her breakfast. And the lobby is Miles Away to even attempt to go complain. The next day at the same buffet around the same time I asked one of the guys that is minding The Omelette station if I can have veggies with my omelette and he said "we don't have any more veggies"!!! He wasnt nice about it either and then his partner quickly said don't worry young lady I'll go back and get some for you. I was very respectful when I asked for things I don't understand why he was being mean. I had to ask that same guy if he had any beans and he said no we don't have anymore and his partner quickly said don't worry young lady I'll go find you some in the back. The messed up part about this whole situation is I only needed one little scoop of beans for my toddler and they made me feel like im requesting the world! And we got there 30 minutes before closing plenty of time to eat quickly .At that point I thought to myself after paying almost $2,000 to get treated this rudely by the kitchen staff at the farro buffet just left me feeling very sad about my choice In picking the ibero star paraiso del mar for my vacation! I ordered room service everyday because my toddler would take a two-hour nap during that time I would get hungry and order lunch they never once got my order right. And I ordered straight off of their menu not complicated. I would say the food is a 6 out of a 10 the cereal was always stale and the milk was never cold. The dinner service was okay. We did the Brazilian restaurant for dinner once which I didn't enjoy the meat was not good and we did the steakhouse on the last night which was delish. Their pineapple juice wasn't fresh it's like Dole mixed with water very disappointing. On the third day I was there we decided to check out the pool with my toddler the pools are really cool family friendly they have an ice cream bar and a bar plenty of lounge chairs and shade. If you need to go to the lobby the golf carts usually stop by every 15 minutes although sometimes they can ignore you which happened to me a couple of times by the time I got to the lobby I was crying maybe because I'm 7 weeks pregnant and a bit emotional and my toddler refused to walk and the stroller was in the room and I did flag down a golf cart but he totally ignored me and the worst part of all is that I speak Spanish and I'm not being rude disrespectful or mean as I find certain people at the resort can be it left me feeling like maybe I should have traveled with my husband maybe I would have gotten treated better. I traveled with 19 family members. And I did bring up my issues to the concierge but they didn't do anything just apologize I stayed in a suite overlooking the garden the suite was clean comfortable the Linens were clean and the housekeeping staff was very nice and friendly very helpful. The first night I was there I wasn't able to enjoy the patio because the lights were not turned on. The entertainment that the hotel offers was fun we enjoyed the magic show very much and The Rock Show.

Another breathtaking vacation with Iberostar!
cmsgreek, Youngstown-Warren, OH
Fri Jul 14 19:27:58 EDT 2017
This was our second time at an Iberostar resort, and once again we were blown away. The property is very large, but a network of golf carts will transport you wherever you need to go. The best part was the super friendly staff. Every single employee we interacted with was attentive, friendly, and made us feel so incredibly welcome. That's the reason we always pick Iberostar hotels when we travel to the Caribbean. Hugo, at the front desk of the Beach lobby was the best! He was wonderful to work with. The rooms were very beautiful and spacious. The beds were comfortable, and the view was great even though we had garden view. Everything was spotless. Buffets were good, and the Mediterranean and Mexican restaurant were incredible. Entertainment was great. All in all, amazing hotel and we will be back!

Beautiful place, inconvenient
Raffaella D,
Fri Jul 14 17:00:28 EDT 2017
My three friends and I stayed in the Del Mar resort. We are in our mid-twenties and wanted a fun, relaxing vacation to spend together. This resort is beautiful and looks like paradise. First stepping into the lobby, we were excited and ready to relax. However, this resort is HUGE. There are five Ibeurostar resorts in one. Which we were unaware of. Simply walking from your hotel room to the lobby would either take 20 minutes, or you had to struggle to stop a golf cart for someone to drive you to where you needed to go. It was not the easy, convenient trip we were expecting. I have been to Punta Cana where I stayed in a resort in which the lobby, pools, club, and restaurants were within a few minutes of each other. This resort had buffets and restaurants that moved and switched names every day. Therefore, we often found ourselves lost and confused, late to dinner reservations and starving by the time we got somewhere. There were no signs or color coordinated logos to let you know which resort you stumbled into. Therefore, we often wandered into the resorts nearby due to this confusion. We were allowed to swim in other resort's pools, but often denied drinks at the bars and food at places that were not or own specific resort. The food was not the greatest, and it left us with awful stomach aches with nights spent in the bathroom. We did not even drink the water and had to request water bottles every day from the lobby, the only place that had them. As for the beach, it was gorgeous and where most of our time was spent. However, even going to the beach at 9am, every single chair was taken. Many of the staff employees were very helpful and friendly. Wouldn't go back simply due to the size and inconvenience.

Fun place for Families!!
gailjean1949, Florissant, Missouri
Thu Jul 13 13:04:05 EDT 2017
Nice all-inclusive resort for the whole family!! Lots of entertainment and animals roam the resort!! The kids will love it!! There are pool activities and the food is amazing!! Lots of different ethnic restaurants!!

Great!! Yoga and Sun!
MartyFal01, Bronxville, New York
Wed Jul 12 09:25:51 EDT 2017
Excellent! Clean! Great service! 6/29-7/2/17 Enjoyed a wonderful stay. Everyone was polite and willing to help without being overbearing. Adon the bellboy and Wendy at customer relations went above and beyond. I booked this hotel because it offered a fitness program as well as activities. Yoga and sun - what else could I ask for? It delivered. Be weary of the difference in excursion price between the two desk. One is with Expedia/Cheap Caribbean etc.$120.00 and the other is with the hotel $75.00 + $2 tax. I booked with Jetblue therefore I was not obligated to book by excursions with the travel desk so I got a great deal and had a great time at Puerto Murelos thanks to Pedro and company. This is a large hotel, I did not mind walking to the lobby. Although I did get a ride to my room every single time on a golf cart- thanks guys! Will return to enjoy the tacos near the centro comercial and the refreshing welcome drinks (cucumber water).



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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