Hawaii-The Big Island

Hilton Waikoloa Village


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Exceptional Value    
Please note that "Value" inclusions may have date, duration & room type restrictions.

2018 Exceptional Values
Family: Kids 17 and under Stay Free.

Discover a Big Island hotel like no other - Hilton Waikoloa Village. A destination in itself, this impressive property is nestled within 62 oceanfront acres, offering breathtaking tropical gardens and abundant wildlife. Explore this waterfront resort by sleek air-conditioned trams or mahogany canal boat rides. Or take a leisurely stroll along flagstone walkways flanked by Polynesian and Asian artwork.

The comfortable rooms and elegant suites are spread among three architecturally unique towers. The beautiful grounds and scenery of this resort can be enjoyed from the private lanai of every room. The exceptional Big Island, Hawaii accommodations make up 1,240 guest rooms and suites, featuring art treasures and antiques, with furnishings that are refined yet relaxed. Delight in experiencing the Spirit of Aloha in a beautiful oceanfront setting.

Discover the pure enjoyment of the water at this impressive Waikoloa beach resort. Offering a choice of swimming pools in truly distinctive environments, this resort provides perfect recreational opportunities. The unique salt-water lagoon is set along a soft, white-sand beach, the ideal setting for undeniable relaxation, featuring an array of water sports. Take pleasure in the pools and beach, and enjoy the only interactive dolphin program on the island. Delight in all this exceptional Kohala Coast hotel has to offer, a brilliant destination for making memories to last a lifetime.

A culinary adventure awaits you at Hilton Waikoloa Village, offering the best Waikoloa restaurants. Discover an abundance of dining options ranging from savory island inspired dishes to exotic Japanese delicacies. Savor favorites like perfect grilled steaks and the freshest island seafood. Our charming Waikoloa Hawaii restaurants offer outdoor dining with casual fare to please all tastes.

Experience award-winning dining, world-class shopping, and an extensive array of activities ranging from tennis, and the only interactive dolphin program on the island. Delight in all this exceptional Kohala Coast hotel has to offer for even the most discriminating traveler.

Immerse yourself in island culture and tradition at Hilton Waikoloa Village - a truly inspired destination, offering an authentic Hawaiian experience in an unforgettable oceanfront setting.
HOTEL LOCATION
Located on 62 spectacular oceanfront acres along the sunny Kohala Coast of Hawaii. This property is 18 miles (20 minutes) away from the airport.
Address: 425 WAIKOLOA BEACH DRIVE
KOHALA COAST, WAIKOLOA
HI

US
Local Phone: 808-886-1234
Toll Free Phone: 877-WAIKOLOA
Fax: 808-886-2902
Website Address: www.hiltonwaikoloavillage.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($27 self / $37valet)
Physician on Call
Shopping Mall Nearby (1 mile)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Three freshwater pools: two with waterfalls & waterslides, , four-acre swimming and snorkeling lagoon.
Golf: ON-SITE
Waikoloa Resort - Beach Course, Kings Course.
Waikoloa Resort offers the Beach & Kings Courses. Measuring 6,566 yds, the Beach Course runs through ancient burial caves & a large petroglyph field. The Kings Coursewas carved out of rough lava fields created by 5,000 yr-old flows from Mauna Kea.
Holes: 36
Lessons Available
Tennis
Number of Courts: 8
Outdoor Courts: 8
Court Fee: Complimentary.
Raquet Rental Fees: Fee required
Pro Onsite
Water Sports on Site
Snorkeling: Additional Charge
Paddle Boats: Additional Charge
Other Sports Available
Jogging Trail: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
HOTEL DETAILS
Unique "Village" destination resort on 62 spectacular oceanfront acres along the sunny Kohala Coast. Arriving guests can cruise on mahogany boats along tranquil waterways or travel by an air-conditioned Swiss-made tram to lavish accommodations. You will enjoy fragrant garden scents and the music of waterfalls drifting softly in the breeze. Beach: There is an ocean-fed saltwater lagoon on hotel grounds, and an additional beach is also located on the property, two minutes away from the hotel. Complimentary beach shuttle is provided. Check-in: 4:00pm
Check-out: 12:00pm
Total Rooms: 647
Year Opened: 1988 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express, JCB
HOTEL RESTRICTIONS
Daily resort Fee of $41.66 accessed to guest folio. Paid directly to resort.
ROOM TYPES
LAGOON TWR MAKAI OCEAN - PMS
PMS - PARADISE MADE SIMPLE. All the room amenities of LAGOON TWR MAKAI OCEAN SIDE but at drastic rate reductions. Paradise Made Simple rooms are only available at limited times year and are not combinable with any other promotion.
Other Amenities -
1BD ROYAL SUITE
Located in the exclusive Palace Tower, Royal suites boast approximately 1900 sf of of total living space. King bedded bedroom, 1 1/2 baths with views of the golf course, mounatains and ocean.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite
1BD SUITE - PMS
PMS - PARADISE MADE SIMPLE. All the room amenities of 1BD SUITE but at drastic rate reductions. Paradise Made Simple rooms are only available at limited times year and are not combinable with any other promotion.
Other Amenities -
2BD ROYAL SUITE
Luxuriously appointed suite located in the Palace Tower. The 2-bedroom suite is a combination of the 1-bedroom suite with a connecting room. Comfortably can sleep 6 with varied bedding.
Other Amenities -
PALACE TWR - OCEAN VW - EXCLSV
EXCLUSIVE room -- Exclusive rate promotion. All the amenities of an PALACE TOWER OCEAN VIEW room but offered at a discounted price & the daily resort fee is included in pricing. Available for a limited time.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Minibar
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LAGOON TWR MAKAI OCEAN PMS-BP
PMS W/BREAKFAST. All the amenities of LAGOON TWR - MAKAI OCEAN SIDE but at drastic rate reductions. Breakfast for two included. Only available at limited times year and are not combinable with any other promotion.
Other Amenities -
LAGOON TWR - MAKAI OCEAN SIDE
Large room, 525 sq. ft, located in the Lagoon Tower with views of the snorkeling bay, ocean or dolphin pool. Large private lanai. Lagoon Tower rooms also receive exclusive Makai program amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
OCEAN VIEW -PMS- PALACE TWR
PMS - PARADISE MADE SIMPLE. All the amenities of OCEAN VW PALACE TWR but at drastic rate reductions. Paradise Made Simple rooms are only available at limited times year and are not combinable with any other promotion.
Other Amenities -
RESORT VIEW -PMS- PALACE TWR
PMS - PARADISE MADE SIMPLE. All the amenities of RESORT VW - PALACE TWR but at drastic rate reductions. Paradise Made Simple rooms are only available at limited times year and are not combinable with any other promotion.
Other Amenities -
LAGOON TWR MAKAI OCN-TPL VALUE
TRIPLE VALUE - In addition to a discounted rate, includes the Mandatory Resort Fee and daily breakfast for two. All the room amenities of the LAGOON TOWER MAKAI room are also included. Minimum stay requirement.
Other Amenities -
MAKAI NAUPAKA SUITE
Split level 1600 sf suite in the Lagoon Tower overlooking the dolphin pool. Large private balcony with grill. King bedded room, two full baths and much more. Makai Program amenities are also included.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Sofa
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LAGOON TWR MAKAI MTN-SIDE PMS
PMS - PARADISE MADE SIMPLE. Major price reductions on LAGOON TWR MAKAI MTN SIDE rooms. Paradise Made Simple rooms are available at limited times during the year and are not combinable with any other promotion.
Other Amenities -
MAKAI NAI'A SUITE
Located in the Lagoon Tower, the Nai'a Suite is a split level suite with over 1600 sf of living space. Private balconies with grill and overlooking the dolphin pool. King bedded with sleeper sofa. Makai program amenities are also included.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Sofa
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
OCEAN VW TRIPLE VAL PALACE TWR
TRIPLE VALUE - In addition to a discounted rate, includes the Mandatory Resort Fee and daily breakfast for two. All the amenities of the OCEAN VIEW - PALACE TWR room are also included. Minimum stay requirement.
Other Amenities -
RESORT VW TPL VALUE PALACE TWR
TRIPLE VALUE - In addition to a discounted rate, includes the Mandatory Resort Fee and daily breakfast for two. All the room amenities of the RESORT VIEW PALACE TOWER room are also included. Minimum stay requirement.
Other Amenities -
PALACE TWR-RESORT VW - EXCLSV
EXCLUSIVE room -- Exclusive rate promotion. All the amenities of a PALACE TOWER RESORT VIEW room but offered at a discounted price & the daily resort fee is included in pricing. Available for a limited time.
Other Amenities -
1BD SUITE
530 sq. ft room facing the interior resort gardens. Amenities include private lanai,cable TV, mini-fridge, coffee/tea and more. Located in the Ocean Tower. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite
2BD SUITE
2 bedroom suite is a combination of the 1-bedroom suite with a second connecting room. Comfortably can sleep 8 people. Unless specified, these 2-bedroom suites are usually located in the Bay Tower.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite
LAGOON TWR MAKAI - MTN SIDE
Large room, 525 sq. ft, located in the Lagoon Tower with views of the gardens or mountains. Large private lanai. Lagoon Tower rooms also receive exclusive Makai program amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
RESORT VIEW - PALACE TWR
500+ sf room facing the interior resort gardens. Amenities include private lanai, cable TV, mini-fridge, coffee/tea and more. Located in the Palace Tower. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
OCEAN VIEW - PALACE TWR
530 sf room with private lanai. Located in the Palace Tower. Ocean views may be enjoyed from the lanai. Decorated in soft Hawaiian motif. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD MAKAI OCEAN VIEW SUITE
Large, two room suite located in the newly renovated Lagoon Tower. Oversized bath, separate living / sleeping areas and much more. Lagoon Tower suites also receive special Makai Ocean amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite
2BD MAKAI OCEAN SUITE
2-bedroom suite is a combination of the 1-bedroom suite with a connecting extra room. Located in the newly renovated Lagoon Tower. Comfortably sleeps 8 with varied bedding. Makai Program amenities are also included.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
TV Movies
Room Safe
Satellite
PRESIDENTIAL SUITE
3000 sf 2-bedroom, 2 1/2 bath suite. Spectacular ocean views, separate living and dining areas. Private suana and dressing area. Luxury at it's best.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
Sofa
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
OCEAN VW PMS-BP PALACE TWR
PMS W/BREAKFAST. All the amenities of an OCEAN VW PALACE TOWER room but at drastic rate reductions. Breakfast for two included. Only available at limited times year and are not combinable with any other promotion.
Other Amenities -
RESORT VW PMS-BP PALACE TWR
PMS W/BREAKFAST. All the amenities of RESORT VIEW - PALACE TWR room but at drastic rate reductions. Breakfast for two included. Only available at limited times year and are not combinable with any other promotion.
Other Amenities -
LAG TWR MAKAI OCEANSIDE EXCLSV
EXCLUSIVE room -- Exclusive rate promotion. All the amenities of a LAGOON TOWER MAKAI OCEANSIDE room but offered at a discounted price & the daily resort fee is included in pricing. Available for a limited time.
Other Amenities -
DINING
There are 10 Restaurants at Hilton Waikoloa Village:
Kona Tap Room - Offering and exciting array of 16 craft and domestic beers on tap plus casual snacks. Perfect way to end your day. Open nightly (5:00pm-midnight).
Boat Landing Cantina - Located in the Ocean Tower. The cantina features Pacific Mexico cuisine with a fresh island flair. Signature specialties are island fish tacos and fresh made guacamole, done tableside. Open for lunch & dinner (11:30am-9:00pm).
Dona & Toni's Pizzeria - Offering casual dining, italian style. Dine in or take out from a variety of itmes including pizza, pasta dishes, inspired entrees along with a wide range of beers and wines. Open daily for dinner.
Orchid Marketplace - Enjoy a wide variety of favorites such as wood fired pizzas, deli sandwiches, Panini, fresh salads & fruits and much more. Located next to the Kona Pool. Open daily for lunch (11:00am-4:00pm).
Lagoon Grill - Casual dining next to the Dolphin Lagoon. Serving burgers, hot dogs, sandwiches, salads and tropical smoothies. Open for lunch & dinner (11:00am-8:00pm).
Kamuela Provision Co. - Creative Island cuisine. Locally grown ingredients, fresh fish, shellfish and steak entrees. Open daily for dinner (5:30-9:00pm). Reservations recommended.
Waikoloa Coffee - Kona coffee, espresso drinks, real fruit smoothies, acai bowls, pastries, savory croissants and quiche. Open early and all day (5:30am-6:00pm).
Shaka Cones - Located near the lagoon and white sand beach by Lagoon Grill. Cool down with a Shaka Cone. A great selection of premium flavors. Also serving sundaes and shakes. Open daily (Noon to 8:00pm)
Big Island Breakfast - Offering a lavish breakfast buffet serving American fare and a selection of Japanese specialty dishes. Ala carte menu is also avaiable. Open daily (7:00am-10:30am)
Legends of Hawaii Luau - Focusing on the rich history of Hawaii Island. Signature custom luau show plus a traditional island luau feast. Upgrade to Alii status for priority check-in, family- style premier seating and priority access to food stations.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dolphin Quest Learning Lagoon, Hilton Vacation Station®, Seaside Putting Course.
Nightly Activities & Entertainment:
Legends of the Pacific Dinner Show, Luau, Hawaiian Entertainment.
CHILDREN'S PROGRAMS
Camp Menehune Children's Program.
Applicable Ages: 5-12 years old.
Program Fees: Fee required.

Children's Facilities
Children's Pool
Babysitting Fee: Fee required.
Advance Notice for Babysitting: Yes

TripAdvisor Web Reviews
Based on 8899reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
JEFFRY R.
Jun 11 2018
Waikoloa Hilton is a fantastic property for families OR couples. Plenty of activities for both. Highly recommended!
Customer Rating: 

Beautiful but not what expected
AMY P.
Mar 17 2018
I had explicitly asked for a hotel on a sandy beach for swimming, we wanted to swim in the ocean waves not just an ocean fed lagoon. Hilton Waikoloa was not it. We had to drive to a public beach a short distance away. We also had not been told there was a daily parking fee of $28/day when we booked the vacation so when they told us this while checking in, I was completely taken by surprise. In my opinion, that rate is highway robbery! Especially when the hotel already charges a high daily resort fee on top of the expensive nightly rate. Additional fees for everything is getting out of control!!
Customer Rating: 

Disney World of Hawaii
ANDREW M.
Aug 27 2014
My wife and I had a wonderful stay. We were only at the Hilton for one night, but it was a wonderful place. Good food, many activities to engage in and memorable place to watch the sun set.
Customer Rating: 

JANET B.
Feb 10 2012
THE FOOD AND DRINKS WERE VERY EXPENSIVE. TRANSPORTATION IN THE RESORT AND THE SHOPPING SHUTTLE WAS POOR. NEVER ON TIME AND ONLY PARTLY RUNNING. WATER - $6 BOTTLE. INFORMATION AS TO EVENTS ON THE PROPERTY, ETC., WAS NON EXISTENT FOR THE FIRST FOUR DAYS. THE GROUNDS WERE GORGEOUS BUT SORELY NEEDED A CAR TO GET AWAY FROM THE RESORT TO EAT AND FOR WATER AND SNACKS. THE $25 BUFFET WAS REALLY LACKING FOR THE PRICE - ADDITIONAL TAX AND TIP. FOOD WAS ONLY OK. EVERYONE (NOT ON COVENSION TAB) THAT WE MET WERE BRINGING IN GROCERY BAGS, ETC. WE HAVE TAKEN AT LEAST SEVEN VACATIONS WITH APPLE AND LOVED EVERYONE OF THEM. WE MADE OUR RESERVATIONS THROUGH YOUR PHONE VACATION PLANNERS AND WERE VERY SATISFIED WITH THE.
Customer Rating: 

Keeping Up with the Times
RICHARD H.
Feb 07 2012
I recently spent 4 nights at Hilton Waikoloa. I was anxious to see how the hotel had weathered the years as I was a guest at the grand opening of this property about 25 years ago, can't remember exactly. I was not disappointed at all! You would never know its' age! The rooms and all the public areas were in great shape and the staff was extremely accommodating. The resort is huge and never did I see anything but smiling staff and cleanliness in general. The new tram seems to operate a little faster though the boat service was disappointing with only 1 boat operating and only after 2pm. Perhaps the occupancy rate was low, but seriously--one boat? The automated arrival sign would advise you the wait for the boat going in your direction would be sometimes 23 minutes. So of course the boat was full when it would come, oh well. My only other concern was the selection of food available on the resort. The sitdown dinners are very limited now. There is KPC which is steak/seafood with great oceanside dining, great service, but the menu is quite limited. The kitchen is extremely accommodating in substitions and adding a lite cabernet sauce to a somewhat dry steak. Other than KPC you have a choice of a very good Japanese restaurant or the Chinese one. If you were here a week you would be in bad shape if you did not asian dinner! They have opened a Mexican offering but it is like fastfood and served on plastic plates. Tableside guacomole was tasty. There is a lounge with live entertainment which also served an extremely limited selection at dinner. On the bright side, the breakfast buffet was excellent to have included in the price of the hotel package. There was also a Dining Discount card available for $29.99 which instantly gave you 2 $10 coupons for use anywhere in the bars/restaurants and a 10% discount on subsequent purchases for the week of your stay. That card paid for itself in one meal and saved a good amount of money when eating in the hotel. Overall, I would stay there again in a heartbeat but would arrive with a few food items and certainly a stash of rum to drink from my lovely balcony in the light evening breeze.
Customer Rating: 

Perfect Honeymoon!
SALLY B.
Sep 23 2011
My husband and I stayed at the Hilton Waikoloa Village for our honeymoon and were very pleased with all of the accommodations. They had the perfect balance of relaxing and fun activities. I would recommend this to both families and honeymooners.
Customer Rating: 

hotel
BRAD B.
Aug 11 2011
hotel was good but i would never again book a vacation with apple ever again in my life time because it was not what we where told over the telephone it was to be all inclusive and it wasnt and for the money we paid and apple would not addjust any thing for us so apple company is not a good place to book a vacation!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer Rating: 

TripAdvisor Traveller Reviews
LV vibe
DAGF77, Walla Walla, Washington
Mon Aug 13 22:52:36 EDT 2018
Stayed at this Hilton for 8 nights. We prefer smaller sites, but can see if you have small children with you this might be the place for you. We preferred to do activities off site, ther3fore, we only had a few meals a their restaurants. Due to the size of this place you will find yourself waiting a bit for your car to be brought up. We were in the last tower,so it would take us about 12 minutes to walk to our room. Their is also a tram system. Our room was ok, nothing special...outdated. They are planning to turn this tower into time shares. If you like BIG resorts this one is for you.

Hilton in the Ocean Tower
DiSisR, Boston, Massachusetts
Mon Aug 13 16:16:54 EDT 2018
Great resort with a good amount of construction. If you stay in the Ocean Tower be prepared to walk aways to lobby or wait a while for the tram (they do have boats but they only run from 2pm until 10pm). The food at the resort is over priced and poor quality. Plus they charge a good amount for self parking $27 a day but its hard to find a good spot and far distance from the Ocean tower they also do valet for $37 day. The Lagoon was awesome with sea turtles for swim or snorkel. The pools at the Ocean tower are dated with paint chipping and water wuality cloudy but not to crowded however the pool at the Lagoon tower was awesome with water falls and a slide however the hot tubes are crowded with kids whose parents dont watch them and poop was found in one of them.... gross.

We still love this resort! Looking forward to returning.
RDHCO, Loveland, Colorado
Mon Aug 13 09:03:07 EDT 2018
We loved our stay. We have been to this resort two other times with our children and looked forward to going again. Yes the place is aging but so am I, they are remodeling the Ocean Tower so part of this area is closed. We had a standard King room for the two of us and we felt the room was great (yes the carpet was worn but clean). We did utilize the refrigerator but we had spent time planning our trip and planned several excursions off the property. We did find some amazing places to eat and I would recommend you look for restaurants off the resort if you are staying for an extended stay. We had three pool days and no complaints. Yes meals are somewhat pricey but if you look at menus off the resort you will find, for the most part, the costs are in line with others. We had our niece and family join us one day and our joy was watching their kids. My grand niece and I took the lei making class together and created a wonderful memory. Yes, this is a large resort. If you do not like to walk you may find you have some wait for the tram or boat. Look at your map though and if you chose to walk you will find there are all kinds of trails that take time off of you walk and oh my the wildlife you will see! We had about 15000 steps a day but at home we goal at 11000 so not much difference there, we get 20000 to 23000 (my high) in Vegas so there was no bother for us to walk. I also recommend the chapel on Sunday morning. The service is sweet and how many times do you get to worship and see the ocean and palm trees. We go each time we visit. I would recommend this resort with out hesitation. The staff is amazing, kind and pleasant.

Beautiful Island but....
Tiinnaa, Ljubljana, Slovenia
Mon Aug 13 07:02:07 EDT 2018
We were excited when we finally arrived at Hilton resort on Big Island after quite long flight from San Francisco. Hawaii should be one of the highlights on our trip. Fortunately, we saw already back home that Ocean Tower in which we had reservation has been under constructions. We were offered to switch reservation for Palace tower and three breakfasts were included in the room price. First contact with the resort was a long queue at the front desk when we wanted to check-in. It seems that a big crowd of guests wanted to check-in irritated the front desk staff. When we finally get to our room it turned out that our expectations based on internet descriptions were too high. If there is a similar gap between internet presentation and the reality also in Ocean Tower we were lucky to change the reservation. Although the room was a bit obsolete and it was not as expected it had lovely balcony and nice scenery with partial ocean view and palm trees. Next morning, we found out that staff attitude would be the real issue in this resort. After waiting in line for a while we managed to get to the breakfast front desk. We tried to explain to the lady there that out three breakfasts are already paid but she would not even listen. Instead having our first breakfast we had to go to the reception. We repeated the whole story again but the lady at the reception desk did not even took a moment to check our voucher. She rudely said that there are only two breakfasts in the system and nothing could be done and we should pay 37USD for the third breakfast. We had to activate our agent in Europe to solve this problem. Two hours later we received a phone call from the reception that additional breakfast vouchers are there for us – no apology, let alone the friendly smile… Overall Hilton Waikola Village is a nice resort with beautiful pool areas and some unique things like a mono rail and water taxi. It is true that resort could need some refurbishments but the most of all they should train the staff. A lot of them does not meet the Hilton standards and are very far from Hawaiian hospitality.

Gone Downhill
Glenn D, Redwood City, California
Sun Aug 12 15:15:23 EDT 2018
Stayed at this property 3x over the past 12 years and it's aging. Pools have large rubber patches on the bottoms, paint is peeling, and drainage around pools is terrible (creating dangerous fall risks). Near the waterfall, there's an insect problem and poolside servers are understaffed. BFast buffet is a rip-off - $40pp with no delicacies usually seen at high-end buffets.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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