Cancun

Dreams Puerto Aventuras Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite with Jacuzzi (2018 lists Preferred Club/Honeymoon Suite Dolphin View) or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

Dreams Puerto Aventuras Resort & Spa welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Watersports, swimming with the dolphins and manatees at the on-site dolphinarium, bike tours, and beach combing are favorite activities here.

All guest rooms and suites are truly luxurious with private balconies or terraces and brilliant views of the multi-hued Caribbean or the yacht-filled bay. A wealth of amenities includes satellite TV, daily restocked mini-bar, full-sized baths with separate showers, and 24-hour room and concierge services. Upgrade to a Preferred Club room and receive Preferred status and amenities including impressive ocean views, complimentary in-suite WiFi, special concierge service, daily complimentary newspaper, upgraded mini-bar service and upgraded bath amenities, and access to the Preferred Club Lounge serving daily continental breakfast, hot and cold afternoon hors d'oeuvres, exquisite desserts and fine liquors and computer access.

The supervised Explorer's Club keeps your kids totally entertained with exciting games, adventure, and exploration, while you have the opportunity to be pampered at Dreams Spa by Pevonia, and work out at the state-of-the-art fitness center. Dreams Puerto Aventuras Resort & Spa offers the perfect setting for a truly relaxing and fun-filled vacation.

Choose among six restaurants offering sumptuous ŕ la carte dining and five exquisite bars and lounges. Guests have the option to Sip, Savor & See as part of the privileges of Unlimited-Luxury. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified and participates in recycling programs, guest education, and community support projects. Everyday cleaning items are environmentally-friendly, and preservation programs protect wildlife and plants around the resort. Additional programs include Amigos de Sian Kaan, which helps with community development, and Plant-A-Tree, which allows guests to plant their own tree.

Find more information about Dreams Resorts & Spas.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Dreams Puerto Aventuras Resort & Spa is located 15 minutes south of Playa del Carmen in Puerto Aventuras on a private beach north of the Mayan ruins of Xcaret and Tulum. 60 minutes from Cancun International Airport.
Address: CARRETERA CHETUMAL PTO KM 269
PUERTO AVENTURAS
QR

MX
Local Phone: 011-529848753000
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The hotel boasts a 30-person, oceanfront Jacuzzi!
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 18
Water Sports on Site
Snorkeling: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Redesigned with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa sits like a jewel on the southeast coast of Mexico's Yucatan Peninsula, serenely placed in a secluded picture perfect, sugary sand beach. Our dreamlike playground features exquisite accommodations, true gourmet dining and premium beverages, swim-up bars and lounges, a world-class spa, Explorer's Club for kids, Wi-fi in all rooms and public areas (fee required). Beach:
Total Rooms: 305
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
WiFi throughout all sleeping rooms ($)
ROOM TYPES
PREFERRED CLUB DOLPHIN VW
Guest room includes a king bed or two double beds. Preferred location and a furnished, balcony or terrace with amazing views of the dolphinarium. Room also includes a spacious bathroom, minibar, Preferred Club privileges, and more. 422 squre feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON JACUZZI OCEAN VW
Elegant guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and incredible ocean views. Room also includes a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE POOL VIEW
Spacious guestroom includes one king bed or two double beds, and a private, furnished balcony or terrace with pool views. Room also features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEANVIEW
Room includes one king bed or two double beds, and a private, furnished balcony or terrace with stunning views of the ocean. Features include a minibar, concierge service, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE DOLPHIN VIEW
Deluxe guestroom includes one king bed or two double beds, and a private, furnished balcony with an incredible view of the dolphinarium. Room features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEAN VIEW FAMILY
Guestroom includes one king bed or two double beds and a sofabed. Room features a balcony or terrace with beautiful views of the ocean, a minibar, and more. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFERRED CLUB OCEAN FAMILY
Elegant room includes two double beds and a private, furnished balcony with amazing ocean views. Features include a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFFERED CLUB OCEAN VIEW
Room in preferred location and includes one king bed or two doube beds. Private, furnished balcony or terrace features beautiful ocean views. Room also includes a spacious bathroom, a minibar, Preferred Club privileges, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON DOLPHIN VW
Guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and amazing views of the dolphinarium. Room also includes a minibar, a spacious bathroom with a tub and shower, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GARDEN
Guestroom includes one king bed and a private, furnished balcony or terrace with views of the beaufitul gardens. Spacious bathroom features a bathtub and shower. Room also includes a minibar, concierge service, and more. 422 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GARDEN FAMILY
Room includes one king bed or two double beds and a sofa bed. Furnished balcony or terrace features views of the gardens or pool. Room also includes a minibar and a spacious bathroom with a bathtub and shower. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Dreams Puerto Aventuras Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Dreams Puerto Aventuras Resort & Spa:
Seaside - A la carte Steak and Grilled Specialties. Dress code: Casual Attire. Open for lunch and dinner.
Oceana - Adults-only fresh gourmet seafood served ŕ la carte with views of the marina. Dress Code: Casual elegance - Neat attire. Long pants for men. Open for dinner.
El Patio - Ŕ la carte authentic Mexican cuisine. Dress code: Casual attire. Open for dinner.
Portofino - Fresh Italian specialties served ŕ la carte, Air conditioned or outdoor service available on the terrace. Dress code: Casual elegance - neat attire. Long pants for men. Open for dinner.
Gohan - Sushi dinner. Attire: Casual Elegance
World Cafe - Buffet style cuisine with a variety of international specialties and theme nights. Air conditioned. Dress code: Casual attire (sleeveless shirts for men not allowed at any time). Open daily for breakfast, lunch and dinner.
Barefoot Grill (Snack Bar) - Delicious burgers and hot dogs served on an outdoor terrace, Beachside. Hours: open daily from 11:00 am - 6:00 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Guests can keep busy with scheduled yoga, shuffleboard, bocce-ball, ping-pong and more.
Nightly Activities & Entertainment:
Theme nights, nightly shows and more, keep the activities going strong, well after the sun sets.
CHILDREN'S PROGRAMS
Fully supervised activities. Open daily from 9:00 a.m. to 10:00 p.m.
Applicable Ages: 3 to 12 years old

Children's Facilities
PlayGround
Game Room
All kind of activities based on science, nature and exploration including: sandcastle competitions, arts and crafts, big-screen movies on the beach, ocean trampoline, climbing wall, Euro-Bungee & weekly campout adventure

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6008 Recommend
6008 past Apple Vacationers would recommend Dreams Puerto Aventuras Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4863reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Amazing Family Vacay
TESS L.
Jan 18 2018
Dreams Puerto Adventuras was an amazing destination for our wedding. Over 70 of our closest family and friends came and enjoyed their own vacation. The staff was ALWAYS friendly, eager to help and always having fun while working. The spa staff members were very accommodating as well. Alfredo and his staff were so helpful and pleasant. I highly recommend Monica for massage and Celeste for hair and makeup. Guadalupe kept our room clean and tidy every day and night. The Perferred club breakfast and happy hour was perfect. Portofino, The World Cafe, Seaside Grille and Barefoot Grille were my favorite restaurants. The Dolphin Discovery was absolutely amazing too. The pools, beach and grounds were gorgeous and well taken care of. The actual wedding and rehearsal dinner were PERFECT!!!
Customer Rating: 

Food poor, staff great
RYAN L.
Jan 17 2018
Unfortunately, the food was poor and it was difficult to find good quality food at each restaurant/buffet. I eventually found things I liked, but many of our friends and family members were very disappointed. The staff was great and the maintenance was wonderful, but the pillows were old and need to be replaced. The blankets and sheets were scratchy and seemed old as well.
Customer Rating: 

JDDD Edgewater MD
JOHN D.
Dec 13 2017
Facility is a little dated, but clean and well maintained. Hotel staff, for the most part, is excellent, Beach is good but the usable water area is small.The food choices are very good, but when we were there, a couple of the specialty restaurants were closed. Altogether, this resort is perfect because it is smaller than most of the resorts in the area, and its proximity to the town of Puerto Aventuras is really a plus. This is the second time we have stayed at this resort and that fact speaks for itself. My only criticism is that the electronic music is continuous and loud. if you like to hang around a pool, the thumping of the bass is annoying. After all is said, we would go back again.
Customer Rating: 

Specialty Restaurants
TIMOTHY O.
Dec 07 2017
The food at all the restaurants except for the buffet was poor. Food quality perhaps 2-3 apples.
Customer Rating: 

Needs a facelift
SCOTT H.
Dec 04 2017
We booked a deluxe family ocean front room for six with a king bed, sofa bed & rollaway. We received a room with a dirty stained filthy bathtub that hardly worked, cracked ceilings, almost zero ocean view and did not receive any of the beds we requested except the sofa bed. The bed linens were also stained. The next day I spoke to the concierge and he went to the front desk to ask to have us moved. The new room was 100% better and even cost less per night than what we were paying and had all the beds we asked for with a fabulous view and large balcony. We have no idea why we didn't get that room to begin with? Overall the rooms definitely need an upgrade.
Customer Rating: 

Not a 6 Golden Apple
MERRE B.
Nov 21 2017
The staff was great, food good, and the beach was great, we couldn't ever get the air conditioning to work right even after calling for maintenance twice. Our room was either to hot or to cold. We had 3 days of pouring rain when we were there and there isn't much to do when it's raining. It would be nice if they had activities indoors during that time. We went to celebrate our 53 anniversary and they provided champagne and fruit and then breakfast in bed the next day. That was very nice.
Customer Rating: 

Great experience, food was just ok
ALEXIS C.
Nov 20 2017
Got an amazing last minute deal at this resort. Honestly it was almost too good to be true. Read multiple reviews, many of them very negative and did not find that to be true at all. The hotel is a little older but it's clean and kept in decent shape. Staff were very pleasent. The only things we where not impress with is that the food at the buffet was just ok. Not terrible but nothing to get exited about, presentation of the food is amazing but taste is just not there but again, for the $ we paid for, it is what it is and this is very topical across the board with cheaper all inclusive places. Defiantly shouldn't be a reason to not go to this place unless you pay a crazy amount of money . This hotel is a family hotel. If you wanna party don't go there. I wish they had a better night entertainment area, the sports bar is just boring (only thing available) they kept the lights on all the time so no one really danced. Even though the night entertainment was lacking, honestly I rather have to deal with that than a bunch of crazy drunk people all over the hotel. I would recommend this place to anyone that wants to relax and have worry free time. Worth every penny. Thanks to the staff from a great time.
Customer Rating: 

Hotel Needs Updates
RONDA M.
Nov 18 2017
Overall the trip was good, even though it rained everyday. The hotel is in need of some major renovations. The air conditioning about froze us out, and no way to control. The staff was awesome, and most of the food was very good.
Customer Rating: 

Small enough to feel cozy; Large enough to be pampered
PAUL P.
Nov 18 2017
While the weather did not always cooperate, there were other places to eat and things to do. We enjoyed the service and food at Oceano & Portofino the most for dinner & Lunch at Seaside was very good. The smiles & service of Edgar, Sergio & Fernandez beyond compare. Service on the beach was great. Enjoyed the coffee shop especially on rainy days.
Customer Rating: 

Good Resort for the price
IMAN L.
Nov 16 2017
This resort was a good choice for the price. I agree with what people had told me in advance such as it was a smaller resort and does need a facelift. The food was ok/decent and depends on what you're used to. The beach was clean and there wan't any issues of seaweed which I read was a problem in other reviews. My main issue was the large walk in shower we had. The water did not drain fast enough and the pitch of the floor cause water to remain on the shower floor. I had to ask that someone come up to squeegee the floor nightly as I didn't want stagnant water in the shower. The staff was excellent, polite, attentive and always working hard. I wish there were larger pools, but as I said, it was a smaller resort. We didn't have to wait long at all at any of the restaurants as stated by some reviewers. All in all, for the price, we couldn't beat it for a family of four. I probably won't return any time since there are so many other resorts I would prefer to try.
Customer Rating: 

Dreams PUERTO adventures
ROY A.
Nov 08 2017
Amazing property! The staff of this smaller property is warm, gracious, engaging, eager to please. It’s small, but that was a perk. Beach is rough but nothing to gripe about. This property’s is fantastic and intimate. Safe gated community, well kept grounds. The staff are just the best!!!
Customer Rating: 

TripAdvisor Traveller Reviews
Amazing!
Amanda R,
Thu Jan 18 07:27:01 EST 2018
Quite a spur of the moment trip for myself, my boyfriend, bestfriend and her husband. This was my first all inclusive, my boyfriends second and our friends had been on many before (including this hotel). Upon arriving to the hotel, we had our bags taken and cold beers given to us while we checked in, we arrived at our room to see the stunning view of the pool, beach and ocean off our balcony. I KNEW we were going to have an amazing time. The following days we spent hopping from pool to pool, where the drinks were often made for us before we asked for them. Even on the rainy days the staff was amazing to us as we sat outside in the hot tub (Canadians don't scare easily). Every single staff member was amazing, the sea side grill has a delicious gourmet coffee that they make in front of you (they light it on fire), the food was delicious, and the environment was relaxed, comfortable and so much fun. I do not know how I will ever go anywhere other than a dreams resort. This hotel has the best staff (funny, polite, gracious, and incredibly hospitable). We had the most wonderful vacation, and as a first timer, I am ruined from going anywhere else. Thank you Dreams!

Family hols.
joannehall107,
Wed Jan 17 12:45:16 EST 2018
This was a week away for myself my 18 year old son and my husband, all organised by my husband as a surprise for my birthday. I have to say it was absolutely amazing. The minute we arrived we were greeted by the most friendly staff and so helpful with the entire process. Our room had been upgraded which was just wonderful, over looking the entire beach and pool area. We had dinner in the seaside grill and it was just lovely. Victor the chef is great and I would like to say thank you for the great food, was really disappointing that it didn't open for 2 nights after that. The entertainment staff are superb and work so hard to keep everyone busy all day. My son really enjoyed the way they included him in all the activities and even came looking for him so he could take part. Was our first time in Mexico and hopefully we will be heading back, the entire staff work so hard to make sure you want for nothing and we definitely were not disappointed. Thank you all so much for making our trip so wonderful.

Dreams Puerto Adventuras has gone down hill
theetrader, Brantford, Canada
Wed Jan 17 11:33:02 EST 2018
We arrived via Sunwing Flight 513 uneventful on Jan 08, 2018. Flight service is really not the best. Shuttle to resort included one stop and we arrived after an hour plus drive. First off I must say we stayed at this Dreams about four years or so and we were amazed by this resort. Fast forward I must say the resort has not been kept up to a four star standard. Rooms are now showing there age along with the whole resort. I am a big foody and the food here sucked big time. They serve burgers and no fries at the outdoor grill. The buffet sucked as far as I am concerned, no shrimp no bacon no scallops. Selection was lacking. Went to the Oceana alacarte and it was ok. I must say the service is exceptional and they catered to your every need. People on the resort are so friendly. We were offered a free upgrade to the Now Jade...and we ran with it for the last three days of our vacation. Man made beach at this place is ok but not that big. swimming is waist deep and there are a few fish to see. Marina is within walking distance. I hate to say it but we will not be returning to this Dreams, so sad because our first time here was such a great vacation.

WONDERFUL WEEK FULL OF FUN activities & entertainment!!!
Carol V, chicago,il
Tue Jan 16 22:04:09 EST 2018
This was my 1st time at Dreams Puerto Aventuras. We just returned yesterday from a 7 night stay & are so glad we stayed there!!! The food and acomodations were great!! I took my mom here to celebrate her 88 birthday & she loved it. The 24 hour room service was her favorite, breakfast with blood Mary, wonderful soups & desserts. They always repeated back the order on the phone & got it right every day. The food came hot with a nice presentation. She loved Portofinos for diner. She loved the Tenors diner show on the beach watching the sunset, the lobby bar Elvis show, & the special surprise diner Mitzy & Edgar planned!!! Thank you!! I loved all the activities offered!! The entertainment staff was awesome, so kind & fun! Mitzy, Edgar, Carlos, Micelle, & Giovanni worked hard to make sure everyone had fun. They encouraged kids & young adults & old people to participate. I got to go on 2 guided snorkel tour,2 guided bike tours, 2 hobie cat rides, daily water aerobics, yoga, Zumba on the beach & in the pool& even fun dance lessons. All part of the all inclusive. This was the 10th all inclusive I have stayed at & I liked it the best because it had more activities & the whole staff did everything they could to be helpfull ! The front desk staff, the concierges, coffee shop staff, every waiter & bartender, all the cleaning staff , the turn down service & entertainment team all took such good care of us with a smile!!! Thank you for a wonderful vacation !!!! Apple vacations suggested this location because it would be less walking for my mom & it was a good choice. No wrist bands, no reservations needed or limit on the sit down restaurants, hammocks at one end of the beach ,& swings at the bar on the other end, palm trees & plenty of lounge chairs, kayaks & snorkel equipment to use in the calm bay made it great fun for me!!

never agian
Roxie A, Saint Cloud, Minnesota
Tue Jan 16 18:21:58 EST 2018
My mother and I stayed at a dreams resort in Pueto Vallarta 10 years ago and loved it. I wanted to give her one more trip to remember since she is 90 and declining. What a mistake when I chose this place. Our room accommodations were not what we requested. Nothing was handicap accessible, Beds way too high, no grab bars, or elevated toilet seats, no lift for the pool, no ramps for the restaurants other than a handmade portable wooden ramp that is not same height as the steps, not secure and barely wide enough for a scooter, Very unsafe, scooter tipped off several times. Kids were served alcohol even though they didn't look any where close to legal age. Thought they were getting virgin pina coladas until my grandson said it tasted funny. We had to taste every drink after that and found out it happened frequently. Facilities and rooms need a lot of repairs, many things broke, not working or missing.Phone did not work in one of our rooms. Our bathroom sink had a crack that went all the way from one side to the other. It does no good to complain about anything because nothing is done. They say they will send someone right up but no one comes. Food is horrible. Seafood restaurant has almost no seafood, not even shrimp. My daughter ended up with E coli infection even though she never ate off the resort and only drank bottled water. Room service is terrible, half the time you never get it, or if you do it is the wrong order or cold and on average takes 90 min even though they say allow 35 min. Bed turn down service only showed up 2 out of 8 nights. Sent something to laundry and it came back wet. Requested to have them come back to dry it and they never showed up. When I said I didn't want to pay for it they said they had no record of a complaint. That's because when you call and complain, the person that answers the phone doesn't do anything so there is no record. Some days we never had housekeeping and the minibar was not stocked the way we requested. Front desk is very rude, they don't even acknowledge when you approach until they decide they want to. Then other staff interrupt them and they just leave you standing and don't even say if they are coming back to finish helping you and never apologize when there is a problem. You can't put toilet paper in the toilet, but nobody tells you that until your toilet overflows. They only give you a tiny waste basket without extra bags to tie up your smelly garbage or room deodorizers to compensate for the soiled toilet paper in your restroom. You aren't told how to use the kids club or given any type of schedule as to when activities are. The kids club is suppose to be for children through age 10, but really only appropriate for toddlers. There are no teen activities like they claim to have. The shut down the pool one day due to an accident in it and having to pour chemicals in it, but never put up signage or monitored it so people had babies in the pool totally unaware of it. When check with the concierge, they didn't even know about it until we told them and then it took them over 10 minutes to confirm it. It is very loud, same music plays everyday all day. I you want rest and relaxation, it will not happen here. Don't plan on getting your little ones to sleep until late because the loud music continues late at night. The beach is not kept clean, full of seaweed on the shoreline. Snorkeling on site is a joke, you really don't see anything you wouldn't see at home swimming in a lake. One day the pool was closed due to having to pour strong chemicals in it because some one had an accident, but there was no signage or anyone monitoring it, so if you weren't there when it happened, you didn't know. People had their young babies in the pool that we had to inform them of so they wouldn't have a serious reaction. Even after alerting the staff at the hotel, signage never did go up. Wash clothes and towels are very thin, stained and wore out. Our lamp shade was burnt. Had to get a roll a way for my 90y/o mother since it was impossible for her to get in that high bed. The mattress they brought looked like something you would find at a dumpster, very old and stained. Felt so sorry for my mom having to sleep on it. Instead of having a special trip for my mother to relax and enjoy, it was a nightmare and very stressful. It was no way comparable to the dreams we stayed at before. My dad always took her to 5 star hotels, so she has never experienced anything like this before. My biggest disappointment is that I was not able to give her that one last special trip. Not sure if they have all gone downhill, but I won't be trying another one to find out.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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