Cancun

Dreams Puerto Aventuras Resort & Spa


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Unlimited-Luxury®   All Inclusive    

Dreams Puerto Aventuras welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas everywhere. Water sports, swimming with the dolphins and manatees at the on-site dolphinarium, bike tours, and beach combing are favorite activities here.

All guest rooms and suites are truly luxurious with private balconies or terraces and brilliant views of the multi-hued Caribbean or the yacht-filled bay. A wealth of amenities includes satellite TV, daily restocked mini-bar, full-sized baths with separate showers, and 24-hour room and concierge services. Upgrade to a Preferred Club room and receive Preferred status and amenities including impressive ocean views, complimentary in-suite WiFi, special concierge service, daily complimentary newspaper, upgraded mini-bar service and upgraded bath amenities, and access to the Preferred Club Lounge serving daily continental breakfast, hot and cold afternoon hors d'oeuvres, exquisite desserts and fine liquors and computer access.

The supervised Explorer's Club keeps your kids totally entertained with exciting games, adventure, and exploration, while you have the opportunity to be pampered at Dreams Spa by Pevonia, and work out at the state-of-the-art fitness center. Dreams Puerto Aventuras Resort & Spa offers the perfect setting for a truly relaxing and fun-filled vacation.

Choose among six restaurants offering sumptuous a la carte dining and five exquisite bars and lounges. Guests have the option to Sip, Savor & See as part of the privileges of Unlimited-Luxury. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).


Crystal Apple Award Winner: Best Destination - Riviera Maya, 2013

Exceptional Values!
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Extra Value: Unlimited Connectivity: Free calling to the U.S. and Canada, Free WiFi throughout the resort, and more. Apple Exclusive: Free non-stop transfers.
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. Click here to learn more.
Honeymooners: ceive the Dreams Eternity Honeymoon Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply.
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified and participates in recycling programs, guest education, and community support projects. Everyday cleaning items are environmentally-friendly, and preservation programs are in place to protect wildlife and plants around the resort. Additional programs include Amigos de Sian Kaan, which helps with community development and culture, and Plant-A-Tree, which allows guests to plant their own tree.

Find more information about Dreams Resorts & Spas.

Learn more about
Cancun.
HOTEL LOCATION
Dreams Puerto Aventuras Resort & Spa is located 15 minutes south of Playa del Carmen in Puerto Aventuras on a private beach north of the Mayan ruins of Xcaret and Tulum. 60 minutes from Cancun International Airport.
Address: CARRETERA CHETUMAL PTO KM 269
PUERTO AVENTURAS
QR

MX
Local Phone: 011-529848753000
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The hotel boasts a 30-person, oceanfront Jacuzzi!
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 18
Water Sports on Site
Snorkeling: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Redesigned with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa sits like a jewel on the southeast coast of Mexico's Yucatan Peninsula, serenely placed in a secluded picture perfect, sugary sand beach. Our dreamlike playground features exquisite accommodations, true gourmet dining and premium beverages, swim-up bars and lounges, a world-class spa, Explorer's Club for kids, Wi-fi in all rooms and public areas (fee required). Beach:
Total Rooms: 305
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
WiFi throughout all sleeping rooms ($)
ROOM TYPES
DELUXE DOLPHIN VIEW
Deluxe guestroom includes one king bed or two double beds, and a private, furnished balcony with an incredible view of the dolphinarium. Room features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEAN VIEW FAMILY
Guestroom includes one king bed or two double beds and a sofabed. Room features a balcony or terrace with beautiful views of the ocean, a minibar, and more. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFERRED CLUB OCEAN FAMILY
Elegant room includes two double beds and a private, furnished balcony with amazing ocean views. Features include a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFFERED CLUB OCEAN VIEW
Room in preferred location and includes one king bed or two doube beds. Private, furnished balcony or terrace features beautiful ocean views. Room also includes a spacious bathroom, a minibar, Preferred Club privileges, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON DOLPHIN VW
Guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and amazing views of the dolphinarium. Room also includes a minibar, a spacious bathroom with a tub and shower, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GARDEN
Guestroom includes one king bed and a private, furnished balcony or terrace with views of the beaufitul gardens. Spacious bathroom features a bathtub and shower. Room also includes a minibar, concierge service, and more. 422 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GARDEN FAMILY
Room includes one king bed or two double beds and a sofa bed. Furnished balcony or terrace features views of the gardens or pool. Room also includes a minibar and a spacious bathroom with a bathtub and shower. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFERRED CLUB DOLPHIN VW
Guest room includes a king bed or two double beds. Preferred location and a furnished, balcony or terrace with amazing views of the dolphinarium. Room also includes a spacious bathroom, minibar, Preferred Club privileges, and more. 422 squre feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON JACUZZI OCEAN VW
Elegant guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and incredible ocean views. Room also includes a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE POOL VIEW
Spacious guestroom includes one king bed or two double beds, and a private, furnished balcony or terrace with pool views. Room also features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEANVIEW
Room includes one king bed or two double beds, and a private, furnished balcony or terrace with stunning views of the ocean. Features include a minibar, concierge service, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Dreams Puerto Aventuras Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Dreams Puerto Aventuras Resort & Spa:
Oceana - Adults-only fresh gourmet seafood served la carte with views of the marina. Dress Code: Casual elegance - Neat attire. Long pants for men. Open for dinner.
El Patio - la carte authentic Mexican cuisine. Dress code: Casual attire. Open for dinner.
Portofino - Fresh Italian specialties served la carte, Air conditioned or outdoor service available on the terrace. Dress code: Casual elegance - neat attire. Long pants for men. Open for dinner.
Gohan - Sushi dinner. Attire: Casual Elegance
World Cafe - Buffet style cuisine with a variety of international specialties and theme nights. Air conditioned. Dress code: Casual attire (sleeveless shirts for men not allowed at any time). Open daily for breakfast, lunch and dinner.
Barefoot Grill (Snack Bar) - Delicious burgers and hot dogs served on an outdoor terrace, Beachside. Hours: open daily from 11:00 am - 6:00 pm.
Seaside - A la carte Steak and Grilled Specialties. Dress code: Casual Attire. Open for lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Guests can keep busy with scheduled yoga, shuffleboard, bocce-ball, ping-pong and more.
Nightly Activities & Entertainment:
Theme nights, nightly shows and more, keep the activities going strong, well after the sun sets.
CHILDREN'S PROGRAMS
Fully supervised activities. Open daily from 9:00 a.m. to 10:00 p.m.
Applicable Ages: 3 to 12 years old

Children's Facilities
PlayGround
Game Room
All kind of activities based on science, nature and exploration including: sandcastle competitions, arts and crafts, big-screen movies on the beach, ocean trampoline, climbing wall, Euro-Bungee & weekly campout adventure

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5692 Recommend
5692 past Apple Vacationers would recommend Dreams Puerto Aventuras Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4035reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Family vacation
Sandi B, O'Fallon, Missouri
Thu Dec 01 06:22:12 EST 2016
Family booked a vacation at resort. My daughter and her husband booked 4 months in advance. Booked ocean view with double beds. Upon arriving they were given a ocean view with one king bed. They have two children 9 and 11. Were told to make do with the SMALL pull out couch. After several discussions they were moved the next day to a room with double beds. They also were given a sheet of paper stating they were not quarantined a room with double beds. They should have stated that at the time of booking. We were told they had a rom with double beds. My husband wanted book golf at the resort. The concierge was not the least bit helpful. She insisted they book at a resort 20 minutes away. Told the price was $75.00 per person but upon arrival they were charged $90.00 per person. They both had brought their own golf clubs. I asked the concierge about purchasing Retina. Was to.d it cost $75.00 for a small tube. I declined stating I have purchased Retina in the past for $30.00 for a large tube. Walked 3 blocks to the pharmacy and was able to purchase a large tube for $40.00. The food was average. Restaurant choices were slim. Beach was small and the grandkids could not paddle surf. We will not be going back to this resort

Treated so well we began to feel guilty!
Brian R, Atlanta, Georgia
Sun Nov 27 14:29:51 EST 2016
My wife and I were looking for an all inclusive at a good price but also could help us with scuba diving excursions as well as a trip to Xichen-it'za (the Mayan pyramid). We booked through Delta vacations via Carla at Travelfaire Travel Agency in Dunwoody, Georgia. and stayed from November 6th through the 13th. Upon arrival, we were met by a Concierge who new our names, offered us a flute of champagne and then immediately escorted us to the 7th floor and introduced us to Gabrielle, better known as Gabby. We were seated at her desk where she began to explain our amenities as well as how to contact her for the slightest need. Let me state that we upgraded to the preferred level which is the 7th floor. It has it's own lounge serving breakfast each morning and premium drinks throughout the day as well as bedtime snacks in the evening. We also chose an ocean view room as opposed to the marina view. I encourage the reader of this review to pay for the upgrade; it is so worth it! Our room was cleaned twice daily along with special touches such as bed art or rose petals. The view from the room was spectacular and you could see the island of Cozumel in the distance (see pictures below). This is a family friendly resort yet there is an adults only pool and restaurant on the other side of the building. Yes, all pools have a swim up bar! I will forgo the finer details and review on the important aspects as well as give some valuable tips to make your stay a lot nicer. Food: There are several restaurants on premise, some of them require reservation and a mild dress code (no tank tops, long pants and shoes for men and at least a swimsuit sarong for the ladies). One of the most amazing things was the wait staff would always ask if anyone had any food allergies. When was the last time you went to a restaurant that was that attentive? There was never a disappointing meal on premise from Portofino (Italian) to Oceana (Adults only seafood) to World Café (B, L and D buffet) but if you order the Molcejete at El Patio (if you have to ask, you shouldn't be in Mexico) you better show up with a huge appetite! I will say that the only negative we saw was the cost of Tequila by the bottle was higher than duty free or at home but let's face it, you are on a resort so that goes for anywhere. Pools, and spas: As a Certified Pool Operator I could not have been more impressed with the cleanliness of their pools as well as the upkeep. You will have no problem allowing your kids and loved ones to swim in them. Beach: You know this is a special place when you wake up at the crack of dawn and see a team of people raking the sand and picking up even the smallest debris. The water is clear and with barrier monuments about 2oo feet off shore, you don't have to worry about large waves wiping out the family or your significant other. Even in November, the water temperature was above 80 and the diving was phenomenal (again, see review on Pro Dive Mexico). There is a natural tidal pool on premise and it's a great place to take a drink and soak in the sea water especially with a swing bar next to it (don't get any ideas, the swing bar has swings surrounding it). It's also a nice place to hang out after dinner. Diving and excursions: See my reviews on Pro Dive Mexico and Xcaret Tours. Personnel: Most people do not give enough credit to the staff and personnel at a resort but trust me, the people at Dreams Puerto Aventuras Resort and Spa will make your trip all the more memorable. They treated us so well, we began to feel guilty....well almost! Seriously, if you are not used to it, it can be a bit overwhelming. Gabby was always there to insure everything was to our liking and to assist us in our feeble attempts at speaking Spanish (more on that in tips). I think it is her personal goal to make you feel like the most special person in the world. She more than succeeds at said goal. The Front Desk Concierge of Francisco and Alfredo were helpful to a fault. Don't let them catch you trying to lift, tote or move your bags. They will come running over and move it for you. It was always nice how they always knew our names. Moises at the Swing Bar knows every drink imaginable; better yet, let him introduce you to some new ones you may not have heard of. If you do stay on the 7th floor (DO IT!!!!) You will find the lounge staffed by Will, Jaciinto and Jessi. All three of these professionals take pride in the meals, drinks and service they provide. Teo is your wine and tequila sommelier and is very skilled in his pairings. Last but not least, if you want the best hearth fired pizza, go to the Barracuda Grill and have Josi make it for you. You will NOT be disappointed! Security: Puerto Aventuras is a secured community and so is Dreams Resort and Spa. We felt very safe there at any hour. The few times we rode in a taxi (set up by the resort) we found that the drivers had to leave their license at the community entrance and pick it up on the way out. Tips: First to anyone who is monolingual, download the free App called Duolingo and start learning. It is a fun and easy app to use. It is a known fact that if you at least try to speak Spanish it is deeply appreciated. We did and made an attempt to learn peoples names and to ask about them, their families and where they were from. It honed our skills and feel we were treated even better. We were even told that some guests come down and complain that the staff has an accent. Think about that, the guest is the one with the accent!!!! Be nice to the personnel and they will be nice to you. If you want good customer service be a good customer. If you want out-of-this-world customer service, be a good customer and at least attempt to speak the language and get to know your staff. Try to make your reservations for certain restaurants at least 24 hours in advance. You will not be turned down especially staying on the 7th floor as you have priority reservations. The water there is filtered and is safe even for immunosuppressed individuals; I know, I am one. However, if you go to Playa del Carmen, Cozumel or on any excursion, take a "Life Bottle" or any other kind of water filtration bottle. We were always provided bottled water but it's nice to know you have that as a back up. 'Make sure you use Dreams, Delta Vacations or Pro Dive Mexico to book your excursions. That way you are assured that things will go as planned and if for some strange reason they don't, you have someone on site who can address the issue. Go to your bank and get some of your cash converted to Pesos as there might be some places that do not accept the U.S. dollar or other currency. We did not find one but it is still a safe measure. In conclusion, if you want a wonderful and memorable vacation, stay at Dreams, Puerto Aventuras. The premise and food is wonderful but the professional staff is out of this world!

Great Overall Vacation
Tracie B, San Tan Valley, Arizona
Sat Nov 26 11:19:59 EST 2016
My husband and 2 children came to this resort the first week of October. We had not been to the Cancun area previously. Based on reviews I knew this was a great option for our family. Pros: Smaller resort means easier access to everything. Food was really good in the restaurants. Activities were good overall. The size and amenities in our rooms were perfect. Lots of space for stuff and kids. Liked doing Yoga Stretch on the Gazebo out in the ocean each morning. Fun Activities staff. Friendly employees. Easy check in process and ride to hotel. Inside a private community, so felt safe. Dolphins right outside our room and able to see and take pictures. Nice to have onsite excursion such as this. Bartenders were fast at making drinks. The bathrooms water pressure is outstanding! I really liked the room set up. Loved the beach and ability for children to stay in a smaller area and safe. Loved Sand Volleyball games, could keep an eye on kids during them. Swing bar is neat. Had two weddings on same night, so music was conflicting, but they were both beautiful and I would love to have a wedding there. They know what they are doing. Loved the children's club and all their activities. The space was great for them. Loved the included Catamaran and Kayaking. Took kids out and they loved it too. There is a little shack just past the property line that did affordable massages, facials and braiding. I got a massage one of the last days. Wish I had found this sooner as I would have gone 2 more times. Lifeguards were nice and helpful when my son got a piece of sea urgent in his foot. The water and beach sand were AMAZING!! I could not believe all the beautiful colors in the water. The sand was soft and it barely felt like you were walking on anything. It was kept clean and beautiful the entire time we were there. Cons: Restaurants wouldn't open on time. Drinks were weak. I would have 10 and feel nothing. Would have liked some better liquor options versus the cheapest stuff around. But they did always taste good. The adult pool was super boring. No music, no activities, no people, no rafts/floaties. The buffet was not good except breakfast. Also they need to identify if something has peanuts or peanut butter in it. First night, my son had a chocolate dessert of some kind, than spit it out as he realized it had peanut butter in it. Luckily he was okay. They had asked if we had any allergies, we said Yes, Peanuts. So why did they ask if they didn't inform us that the one dessert on the children's buffet was full of it. Just odd. Rooms really musty smell. When we came home, every thing in all of our suitcases including the suitcases had a very sour moldish smell. I took everything out immediately and washed it all. Everything was also damp. I didn't really notice while there but when we got home it was HORRIBLE. We had to air out all the suitcases. They need more drawers or one set in each room. It was hard to find a place for everything and most of our clothes had to stay in the suitcases. Rooms did not get cleaned everyday nor did the bar get restocked everyday. Gym was very small but worked. Could have a few more games and prizes for guests. That makes it more fun. NO ZIP LINE and NO BIG WATER TRAMPOLINE. We were all looking forward to both of these. Did not care for the Children's Club staff. Rude several times to me. Blamed me for something they didn't do properly. I said, I can't do that if you don't tell me I need to do that. This happened twice. I had to bite my tongue a few times for the sake of my children's happiness. They also paged us 20 minutes before 10pm, thinking something was wrong, we ran to the kids club. Nothing wrong, just wanted to tell us the movie was over and to pick up our children. If you say it is open till 10pm, than you stay open till 10pm. If we are not there at 10pm, than you page us and let us know we need to come get our children. This was very rude in my opinion. Wish there were better food options for children at the sit down restaurants. Other reviews said to bring water shoes, we never wore ours. We never went too far out to the coral part. We were in the pool most of the time. We did bring our own sand toys and pool floaties for the children. They sell them there for a LOT of money, so bring your own if you can. Several of us got a horrible rash, so I had to buy some cream there. Again, bring your own everything if possible. Daughter got bit by something and had HUGE itchy bumps all over her legs and arms, like 23 of them, I counted. It was horrible. Luckily we only had a day left at that point. I do wish they would put the Sun Dial near the excursion counters where the boards are that show the sun dial for the day. Instead I had to go up to the lobby every single day to get one. It was out of the way and not in a consistent place. They do bring vendors on property, but don't expect a deal on anything. Priced high. Not a lot of opportunities to go outside the resort as it is in a secluded community with little shopping options. We weren't there to shop so that didn't bother us. Overall it was a really great trip! I would recommend this place to families. I can not imagine going there with just adults, I would be frustrated with all the children. But we did meet several adult only couples and groups and they seemed to be having a great time regardless.

Awesome place
Shannon G, British Columbia, Canada
Sat Nov 26 09:32:38 EST 2016
Great resort in a very safe community. Awesome staff, great food!!! Not to big, plenty of activities and great entertainment!!! Met a lot of ppl!! The spa was great and they offer many different excursions!!

Not the quality of a Dreams resort
tatyanan100, vineland
Sat Nov 26 08:27:05 EST 2016
We travel at least 2 a year and are loyal to the AM resorts. I must say we were at this resort 5 years back and loved it. Now we were very disappoints. The food was very low quality and the variety was close to non. We ended up eating the same thing ever night because everything else was awful. The front dress was no help either. We paid for a family room which it 2 stories and we're given a small room with 2 double beds. We had 5 people in the room so we didnt even have enough room to sleep. When I went to the front desk I was told that this is the family room. Only after I showed proof of purchase did they say that they could transfer us in 5 days!!! Because the hotel was full. They offered no refund or perks just said we had to wait! We came in a group of 22 people. All had the same experience. 2 rooms had cockroches and still nothing was done. On the good side the beach was beautiful and staff was friendly (other then the front dest). Concierge would also give us a price for a service and then try to double charged us and change prices. We paid for a birthday decor and paid right away then where told we ordered 2 room and that we did not pay. So keep your recipes. We felt like we were getting scared everywhere. Overall feeling was they they were on a strict budget and cut back severely n staff and food. If you go here don't expect the service of a Dreams resort but maybe cheaper competitor. All this said, please be advised that I am comparing this resort to other AM resorts. Like I said we travel often. So if this is your first time you may not care about the thingsame I mentioned.



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