Cancun

Dreams Puerto Aventuras Resort & Spa


Email | Share |
Unlimited-Luxury®   All Inclusive    

Extra Value: Unlimited Connectivity: Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite with Jacuzzi or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Dreams Puerto Aventuras Resort & Spa welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Watersports, swimming with the dolphins and manatees at the on-site dolphinarium, bike tours, and beach combing are favorite activities here.

All guest rooms and suites are truly luxurious with private balconies or terraces and brilliant views of the multi-hued Caribbean or the yacht-filled bay. A wealth of amenities includes satellite TV, daily restocked mini-bar, full-sized baths with separate showers, and 24-hour room and concierge services. Upgrade to a Preferred Club room and receive Preferred status and amenities including impressive ocean views, complimentary in-suite WiFi, special concierge service, daily complimentary newspaper, upgraded mini-bar service and upgraded bath amenities, and access to the Preferred Club Lounge serving daily continental breakfast, hot and cold afternoon hors d'oeuvres, exquisite desserts and fine liquors and computer access.

The supervised Explorer's Club keeps your kids totally entertained with exciting games, adventure, and exploration, while you have the opportunity to be pampered at Dreams Spa by Pevonia, and work out at the state-of-the-art fitness center. Dreams Puerto Aventuras Resort & Spa offers the perfect setting for a truly relaxing and fun-filled vacation.

Choose among six restaurants offering sumptuous à la carte dining and five exquisite bars and lounges. Guests have the option to Sip, Savor & See as part of the privileges of Unlimited-Luxury. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified and participates in recycling programs, guest education, and community support projects. Everyday cleaning items are environmentally-friendly, and preservation programs protect wildlife and plants around the resort. Additional programs include Amigos de Sian Kaan, which helps with community development, and Plant-A-Tree, which allows guests to plant their own tree.

Find more information about Dreams Resorts & Spas.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Dreams Puerto Aventuras Resort & Spa is located 15 minutes south of Playa del Carmen in Puerto Aventuras on a private beach north of the Mayan ruins of Xcaret and Tulum. 60 minutes from Cancun International Airport.
Address: CARRETERA CHETUMAL PTO KM 269
PUERTO AVENTURAS
QR

MX
Local Phone: 011-529848753000
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The hotel boasts a 30-person, oceanfront Jacuzzi!
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 18
Water Sports on Site
Snorkeling: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Redesigned with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa sits like a jewel on the southeast coast of Mexico's Yucatan Peninsula, serenely placed in a secluded picture perfect, sugary sand beach. Our dreamlike playground features exquisite accommodations, true gourmet dining and premium beverages, swim-up bars and lounges, a world-class spa, Explorer's Club for kids, Wi-fi in all rooms and public areas (fee required). Beach:
Total Rooms: 305
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
WiFi throughout all sleeping rooms ($)
ROOM TYPES
DELUXE GARDEN
Guestroom includes one king bed and a private, furnished balcony or terrace with views of the beaufitul gardens. Spacious bathroom features a bathtub and shower. Room also includes a minibar, concierge service, and more. 422 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GARDEN FAMILY
Room includes one king bed or two double beds and a sofa bed. Furnished balcony or terrace features views of the gardens or pool. Room also includes a minibar and a spacious bathroom with a bathtub and shower. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFERRED CLUB DOLPHIN VW
Guest room includes a king bed or two double beds. Preferred location and a furnished, balcony or terrace with amazing views of the dolphinarium. Room also includes a spacious bathroom, minibar, Preferred Club privileges, and more. 422 squre feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON JACUZZI OCEAN VW
Elegant guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and incredible ocean views. Room also includes a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE POOL VIEW
Spacious guestroom includes one king bed or two double beds, and a private, furnished balcony or terrace with pool views. Room also features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEANVIEW
Room includes one king bed or two double beds, and a private, furnished balcony or terrace with stunning views of the ocean. Features include a minibar, concierge service, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE DOLPHIN VIEW
Deluxe guestroom includes one king bed or two double beds, and a private, furnished balcony with an incredible view of the dolphinarium. Room features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEAN VIEW FAMILY
Guestroom includes one king bed or two double beds and a sofabed. Room features a balcony or terrace with beautiful views of the ocean, a minibar, and more. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFERRED CLUB OCEAN FAMILY
Elegant room includes two double beds and a private, furnished balcony with amazing ocean views. Features include a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFFERED CLUB OCEAN VIEW
Room in preferred location and includes one king bed or two doube beds. Private, furnished balcony or terrace features beautiful ocean views. Room also includes a spacious bathroom, a minibar, Preferred Club privileges, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON DOLPHIN VW
Guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and amazing views of the dolphinarium. Room also includes a minibar, a spacious bathroom with a tub and shower, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Dreams Puerto Aventuras Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Dreams Puerto Aventuras Resort & Spa:
Gohan - Sushi dinner. Attire: Casual Elegance
World Cafe - Buffet style cuisine with a variety of international specialties and theme nights. Air conditioned. Dress code: Casual attire (sleeveless shirts for men not allowed at any time). Open daily for breakfast, lunch and dinner.
Barefoot Grill (Snack Bar) - Delicious burgers and hot dogs served on an outdoor terrace, Beachside. Hours: open daily from 11:00 am - 6:00 pm.
Seaside - A la carte Steak and Grilled Specialties. Dress code: Casual Attire. Open for lunch and dinner.
Oceana - Adults-only fresh gourmet seafood served à la carte with views of the marina. Dress Code: Casual elegance - Neat attire. Long pants for men. Open for dinner.
El Patio - À la carte authentic Mexican cuisine. Dress code: Casual attire. Open for dinner.
Portofino - Fresh Italian specialties served à la carte, Air conditioned or outdoor service available on the terrace. Dress code: Casual elegance - neat attire. Long pants for men. Open for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Guests can keep busy with scheduled yoga, shuffleboard, bocce-ball, ping-pong and more.
Nightly Activities & Entertainment:
Theme nights, nightly shows and more, keep the activities going strong, well after the sun sets.
CHILDREN'S PROGRAMS
Fully supervised activities. Open daily from 9:00 a.m. to 10:00 p.m.
Applicable Ages: 3 to 12 years old

Children's Facilities
PlayGround
Game Room
All kind of activities based on science, nature and exploration including: sandcastle competitions, arts and crafts, big-screen movies on the beach, ocean trampoline, climbing wall, Euro-Bungee & weekly campout adventure

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6008 Recommend
6008 past Apple Vacationers would recommend Dreams Puerto Aventuras Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4760reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
It was okay.
DEBORAH L.
Oct 19 2017
I love Dreams resorts. I also smoke. This resort has become and now is a non smoking resort. I am okay with not smoking in the room, on the balcony, in the restaurants but this resort enforces a no smoking policy by the pools and on the beach. It is my understanding the beaches in Mexico are public, but staff from the resort come and tell you that you are only allowed to smoke in their designated smoking areas. I don't understand why they can't make a portion of the beach smoking. Vacation is all about doing what you want. I liked the resort, but in the future I would look for a resort that allows smoking on the beach or by the pools.
Customer Rating: 

TEST
Good for the deal
ASHLEY E.
Oct 14 2017
The hotel was perfect for our spontaneous trip. We booked it because the deal was too good to pass up. We enjoyed the hotel despite it showing its age. The staff was great and worked so hard. We were more pleased with everything than we thought we would be. I would stay here again as we had no issues. Lots of guest had room troubles but we didn’t. I wouldn’t pay more than I did this time as this is a value resort in my opinion and not upscale at all.
Customer Rating: 

TEST
Wonderful Staff
ANTHONY G.
Oct 13 2017
Happiest and friendliest staff that I have encountered on my travels.
Customer Rating: 

TEST
Spa credit is a coupon book
SCOT L.
Oct 06 2017
I was told by an Apple Vacation Rep. That I would get $400 to use towards massages or any spa services. Hotel staff informed me that is a coupon book valued at $400, I felt like the Apple Rep would say anything for me to book the trip....
Customer Rating: 

TEST
Good Time
KEVIN K.
Oct 02 2017
The hotel was clean and service good. My only complaint was the Adult pool was only thigh deep and the bar closed at 5pm. Whereas the kids pool was much deeper and bar open to 8pm.
Customer Rating: 

TEST
Worst hotel I have ever stayed in. Couldn't get out fast enough.
ALEJANDRO R.
Aug 16 2017
This hotel is a total disappointment and there is absolutely no way it deserves 6 golden apples. I have stayed in over a dozen all inclusive around cancun and this is by far the most disgusting place I have ever seen. My travel agent had to file an emergency complaint to get us out after I said I feared for my safety and my kids safety staying there. The pool was murky, the staff was awful, the food was disgusting, the wait for food was ridiculous , the sheets smelled like mildew, there was mold growing in the shower. The hotel staff hung up intentionally on my travels gent twice. I will never go back or recommend this place to anyone even if they won't he trip for free.
Customer Rating: 

TEST
Not as expected
PHUONG Q.
Aug 15 2017
Check-in was confusing, Hotel lobby small, staff was friendly enough. Pool and beach front was too small for comfort although it was rated 4-5* hotel. I would only give this Hotel a 3*.
Customer Rating: 

TEST
Great Resort To Stay At
QUARTSHONNO F.
Aug 03 2017
Great resort, friendly and helpful staff. Easy access to restaurants and shops. Beds are very comfortable.
Customer Rating: 

TEST
Hotel was what I expected
PENKA C.
Aug 03 2017
The hotel was nicely laid out and pools were nice. It would be nice for restaurants to just work around those of us who like to linger. Instead they kept reminding us that they were closed for breakfast. They could have just taken the food away and setup for lunch and left us to finish at our own pace. All staff were very friendly but not very accommodating. Food was typical resort food - buffet was repetitive, but good. I am vegan/vegetarian and could always find lots of choices that I enjoyed. All-inclusive buffets are not gourmet. They're sustenance. The restaurants were better, but still not amazing. And they wouldn't combine tables for a large group or make any substitutions to an entree item whatsoever. It was puzzling. Hotel areas were kept clean, beach where chairs were was bit rocky and immediate area in water close to shore was rocky. Lots of lounge chairs, easy towel exchange, adequate public bathrooms, nice pool bars and milkshake hut with crepes.
Customer Rating: 

TEST
Gordon review
MICHAEL G.
Jul 20 2017
Food was poor, really there is only 2 pools, and we had to move rooms because of a water leak in the bathroom
Customer Rating: 

TEST
CHERYL C.
Jul 10 2017
Facilities are very tired, and there was no proactive maintenance being performed - presumed not their strategy. Resort was clearly understaffed. Staff service was generally excellent everywhere, and they tried to make the best of their understaffed situation. Kids Club staff was well above expectations - they were fantastic.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Not impressed at all
Alisha S,
Sun Oct 22 10:22:59 EDT 2017
I turned 30 in October and wanted to go on vacation so I started looking for the perfect place. I chose dream puerto aventuras for a few reasons: 1. I wanted a smaller resort 2. I liked all the selections of the restaurants (seafood, sushi, Italian, Mexican, American and buffet) 3. I saw in pictures on this site that they had Dos Equis beer which I was so excited about (which they did not end up having) 4. They have room service. I am not a very picky person and I've never written a negative review before but this place really disappointed me. I will say though that the service was amazing! The bartenders, servers, housekeepers and room service was impressive. Everyone was so nice and hard working! The drinks were really good as well except the fact that they did not have Dos Equis. The beach was pretty nice too, they kept it clean. The wifi worked well. Really these are the only really good points I can think of that are worth mentioning. Here are my negatives: the facility in total is pretty outdated and needed a lot of repairs. My husband cut the bottom of his toe on one of the pool tiles that was sticking up. Our room was on the bottom floor and smelled so bad. Very musty and damp, I dreaded walking into the room each time because it would just gross me out. I had a hard time sleeping because of this. Since it was October that we were here it was not their busy season which it was kind of nice that the resort was not packed with people during our trip but they never had all the restaurants open! They would have 2 sometimes 3 open a night which 1 of them was always the buffet. This was frustrating because we paid full price and did not get to take full advantage of all the amenities! I was only able to order off an actual menu 2 nights out of the 7 I was there because sometimes when we went to a restaurant that was open they would have a buffet there as well!!!! I am not a big fan of buffets to begin with and while on vacation I definitely don't want to be eating off a buffet every night. The Mexican restaurant was only open 1 out of the 7 nights we were here so I never go to eat there. I mean we were in Mexico so why wasn't the Mexican restaurant open???? Most of our group ended up ordering room service most of time because of this. The hotel also had Tvs around the lobby and hallways that would tell you what restaurants were open that night and it was never the correct information. We would walk down to restaurants that would say it was open and they were not. Finally after the 3rd night we complained about it and they did fix it. Also the barracuda bar, which is a swing bar right on the ocean closed at 5pm everyday. It would of been a nice hang out spot in the evening after dinner. Since it was my birthday we had a group of 24 people with us and we would ask them to open it for us and they never would. So we never really had a good spot to all hang out together after dark when the pool and beach was closed. But the most disappointing part of the whole trip was when we asked the front desk and concierge a few days before my birthday if it would be possible for us to all sit together at a restaurant for dinner. They said no and shut the idea down right away. All they would of had to do was push some tables together so we then asked if we could at least all sit at tables near each other....just for one night. They also said this was not possible and told us if we wanted to have dinner together they could do it for $500. Wow, my mind was blown. What a scam. We all paid a lot of money to be there and now they were asking for more money!!! Just for us to sit together for one meal!!! At that point I was so done and disgusted with this resort. There were 24 people who came to this resort for a week mainly to celebrate a birthday...I assumed they would have been a little more accommodating and welcoming to us but this was not the case. Concierge actually got pretty rude about the whole situation then told my cousin she could speak with a manager "oscar" about it and he conveniently was never there when we would ask for him. So on my birthday we ended leaving the resort and eating at a Mexican restaurant down they street "papacitos". It was delicious and they were happy to accommodate us all. So all in all I would never return to this resort or recommend it to anyone.

Wonderful time.
Kristal N,
Sat Oct 21 18:44:42 EDT 2017
Have been to this resort numerous times. Staff is sooo wonderful. Bartenders, housekeeping, front desk, maintenance, waiters, everyone. Shout out to Sylvia in World Cafe and Juan if I can find him. Never understand why management insists on messing with a good thing. Have been coming here for years - always expect Juan to be greeting us for breakfast when everything is rocking. Why oh why does management have him stuck at dinner? Put that man back where he belongs!!!

Another great Trip
tbauman2017, Brainerd, Minnesota
Fri Oct 20 06:14:40 EDT 2017
This was our 3rd year at Dreams Puerto Aventuras, and every trip is fantastic. It is great to see the same staff every year. Dreams knows how to take care and keep great staff. The setting is beautiful, but the staff is what sets DPA apart. It is also great to see that they are constantly doing improvements around the resort to make sure everything is top notch. We will be back.

Amazing!!!!!
carlapar3,
Thu Oct 19 21:01:08 EDT 2017
We stayed for 5 nights at the resort, and it was 5 amazing, incredible nights! I have nothing but positive things to say about Dreams at puerto aventuras. There are about 4-5 restaurants at the resort, all with delicious food! But especially the sushi restaurant... better sushi than in the states! It was so fresh and delicious. And BREAKFAST- oh my goodness, so many delicious things I can't even talk about right now because i'll get hungry! The actual room was spacious, beautiful, and clean. The beach is small but JUST what you need- sooo many wildlife- from tropical fish in the water to iguanas running around. The entertainment team is WONDERFUL- they taught latin dancing in the lobby, had karaoke night, led zumba in the pool, and they are just overall peppy and enthusiastic and make you get off your butt to dance! They have an office in the lobby for Amstar (a popular tourist attraction company), and you can literally book anything from the lobby- they are so attentive and sweet! Speaking of attentive and sweet, the waiters and waitresses are INCREDIBLE- nicest people you will ever meet! They are so happy to be there and make your stay enjoyable, they are so wonderful. The drink list is lengthy and delicious, you can sit on the beach and have servers come to you, go to the pool bars, or order drinks from downstairs and go up to your room- always with a drink in hand! The location felt VERY safe- it is in a part of town where only tourists and condos are, and there is a guarded entrance into the whole community. We will DEFINITELY be staying here again!!!!!

Fun at Dreams Puerto Aventuras Resort & Spa
andrewhE4782AI,
Sun Oct 15 12:51:49 EDT 2017
Excellent staff. Very clean resort. Food was average. Should have food/snacks available at adult pool. Generous supply of clean towels all day long. Short beach with seaweed. Staff were excellent in cleaning seaweed and raking beach.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe