Cancun

Dreams Puerto Aventuras Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite with Jacuzzi (2018 lists Preferred Club/Honeymoon Suite Dolphin View) or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

Dreams Puerto Aventuras Resort & Spa welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Watersports, swimming with the dolphins and manatees at the on-site dolphinarium, bike tours, and beach combing are favorite activities here.

All guest rooms and suites are truly luxurious with private balconies or terraces and brilliant views of the multi-hued Caribbean or the yacht-filled bay. A wealth of amenities includes satellite TV, daily restocked mini-bar, full-sized baths with separate showers, and 24-hour room and concierge services. Upgrade to a Preferred Club room and receive Preferred status and amenities including impressive ocean views, complimentary in-suite WiFi, special concierge service, daily complimentary newspaper, upgraded mini-bar service and upgraded bath amenities, and access to the Preferred Club Lounge serving daily continental breakfast, hot and cold afternoon hors d'oeuvres, exquisite desserts and fine liquors and computer access.

The supervised Explorer's Club keeps your kids totally entertained with exciting games, adventure, and exploration, while you have the opportunity to be pampered at Dreams Spa by Pevonia, and work out at the state-of-the-art fitness center. Dreams Puerto Aventuras Resort & Spa offers the perfect setting for a truly relaxing and fun-filled vacation.

Choose among six restaurants offering sumptuous la carte dining and five exquisite bars and lounges. Guests have the option to Sip, Savor & See as part of the privileges of Unlimited-Luxury. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified and participates in recycling programs, guest education, and community support projects. Everyday cleaning items are environmentally-friendly, and preservation programs protect wildlife and plants around the resort. Additional programs include Amigos de Sian Kaan, which helps with community development, and Plant-A-Tree, which allows guests to plant their own tree.

Find more information about Dreams Resorts & Spas.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Dreams Puerto Aventuras Resort & Spa is located 15 minutes south of Playa del Carmen in Puerto Aventuras on a private beach north of the Mayan ruins of Xcaret and Tulum. 60 minutes from Cancun International Airport.
Address: CARRETERA CHETUMAL PTO KM 269
PUERTO AVENTURAS
QR

MX
Local Phone: 011-529848753000
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The hotel boasts a 30-person, oceanfront Jacuzzi!
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 18
Water Sports on Site
Snorkeling: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Redesigned with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa sits like a jewel on the southeast coast of Mexico's Yucatan Peninsula, serenely placed in a secluded picture perfect, sugary sand beach. Our dreamlike playground features exquisite accommodations, true gourmet dining and premium beverages, swim-up bars and lounges, a world-class spa, Explorer's Club for kids, Wi-fi in all rooms and public areas (fee required). Beach:
Total Rooms: 305
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
WiFi throughout all sleeping rooms ($)
ROOM TYPES
DELUXE DOLPHIN VIEW
Deluxe guestroom includes one king bed or two double beds, and a private, furnished balcony with an incredible view of the dolphinarium. Room features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEAN VIEW FAMILY
Guestroom includes one king bed or two double beds and a sofabed. Room features a balcony or terrace with beautiful views of the ocean, a minibar, and more. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFERRED CLUB OCEAN FAMILY
Elegant room includes two double beds and a private, furnished balcony with amazing ocean views. Features include a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFFERED CLUB OCEAN VIEW
Room in preferred location and includes one king bed or two doube beds. Private, furnished balcony or terrace features beautiful ocean views. Room also includes a spacious bathroom, a minibar, Preferred Club privileges, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON DOLPHIN VW
Guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and amazing views of the dolphinarium. Room also includes a minibar, a spacious bathroom with a tub and shower, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GARDEN
Guestroom includes one king bed and a private, furnished balcony or terrace with views of the beaufitul gardens. Spacious bathroom features a bathtub and shower. Room also includes a minibar, concierge service, and more. 422 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GARDEN FAMILY
Room includes one king bed or two double beds and a sofa bed. Furnished balcony or terrace features views of the gardens or pool. Room also includes a minibar and a spacious bathroom with a bathtub and shower. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFERRED CLUB DOLPHIN VW
Guest room includes a king bed or two double beds. Preferred location and a furnished, balcony or terrace with amazing views of the dolphinarium. Room also includes a spacious bathroom, minibar, Preferred Club privileges, and more. 422 squre feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON JACUZZI OCEAN VW
Elegant guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and incredible ocean views. Room also includes a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE POOL VIEW
Spacious guestroom includes one king bed or two double beds, and a private, furnished balcony or terrace with pool views. Room also features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEANVIEW
Room includes one king bed or two double beds, and a private, furnished balcony or terrace with stunning views of the ocean. Features include a minibar, concierge service, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Dreams Puerto Aventuras Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Dreams Puerto Aventuras Resort & Spa:
Oceana - Adults-only fresh gourmet seafood served la carte with views of the marina. Dress Code: Casual elegance - Neat attire. Long pants for men. Open for dinner.
El Patio - la carte authentic Mexican cuisine. Dress code: Casual attire. Open for dinner.
Portofino - Fresh Italian specialties served la carte, Air conditioned or outdoor service available on the terrace. Dress code: Casual elegance - neat attire. Long pants for men. Open for dinner.
Gohan - Sushi dinner. Attire: Casual Elegance
World Cafe - Buffet style cuisine with a variety of international specialties and theme nights. Air conditioned. Dress code: Casual attire (sleeveless shirts for men not allowed at any time). Open daily for breakfast, lunch and dinner.
Barefoot Grill (Snack Bar) - Delicious burgers and hot dogs served on an outdoor terrace, Beachside. Hours: open daily from 11:00 am - 6:00 pm.
Seaside - A la carte Steak and Grilled Specialties. Dress code: Casual Attire. Open for lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Guests can keep busy with scheduled yoga, shuffleboard, bocce-ball, ping-pong and more.
Nightly Activities & Entertainment:
Theme nights, nightly shows and more, keep the activities going strong, well after the sun sets.
CHILDREN'S PROGRAMS
Fully supervised activities. Open daily from 9:00 a.m. to 10:00 p.m.
Applicable Ages: 3 to 12 years old

Children's Facilities
PlayGround
Game Room
All kind of activities based on science, nature and exploration including: sandcastle competitions, arts and crafts, big-screen movies on the beach, ocean trampoline, climbing wall, Euro-Bungee & weekly campout adventure

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6008 Recommend
6008 past Apple Vacationers would recommend Dreams Puerto Aventuras Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5072reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
"meh" in Mexico
JESSICA K.
Apr 12 2018
Our trip to Dreams Puerto Aventuras was ok. The service and staff were AMAZING! BUT the beach was unswimmable-seaweed everywhere. I understand they can't control it and that is why we got such a great deal on the trip, but it was still a huge bummer to not be able to access the ocean. They also do not have NEARLY enough beach chairs. My husband and I were verbally berated by another guest for using two of the twenty chairs he had reserved with a folded towel for his group. I know this is something that people do all the time-save chairs-but it is rude and selfish. I hate it. I purposely paid for the Preferred Club to have a designated lounge area on the beach where we would not have to deal with this. This resort does not have a Preferred Club beach area. We ended up paying for a cabana the last two days to avoid the whole thing. People are always going to "save" seats for themselves because humans are selfish, but the hotel should have some sort of enforced policy to prevent it, limit it or avoid it. Maybe chairs are numbered by room-2 per room? It is not relaxing on your vacation to be accosted by other rude guests. The food at this resort was also ok. It wasn't bad. It was just ok. The buffet was very disappointing. The same tired stuff every day. We ate at most of the other restaurants and while I understand feeding the masses means cutting quality, I have had better at other all inclusives. One great thing was being able to walk around the marina area outside the resort. We ate at a restaurant off the resort one night and did a little shopping. It's wonderful to be in such a safe area. Our room was very nice and well kept and as I said the staff were excellent. There were just a few real bummers that would probably stop me from visiting this resort again.
Customer Rating: 

TEST
some suggestions...
JASON F.
Apr 09 2018
Our overall stay was good. 1.) The pool on the adult side needs work desperately. Tile was overlayed atop the previous tile work and it is no longer holding. It is dated and needs some serious attention. 2.) I also found it difficult that there wasn't really a place to hang out for adults that was 24 hours. As we venture to these resorts, we make friends from all different parts of the country and world. It is a great way to connect and wind down from the day, eat some snacks and for some, sober up before laying down to make a mess for housekeeping. 3.) High pressure sales needs to end. We wanted to stay at the resort and specifically chose the resort due to having excursions on the grounds. We were given the sales pitches, multiple times, and our answer just wasn't enough. We were then told to check back with our Apple Agent at his desk to finalize our transportation to get back home and he was extremely rude to talk to and even dumped us on to his colleague. While I might recommend the hotel, I can not say that I would recommend AppleVacations.
Customer Rating: 

TEST
Apple Vacations rating does match poor quality of the hotel
SPENCER K.
Apr 06 2018
From the beginning of our stay we were aggressive up sold by both Apple Vacations staff and hotel staff. Apple Vacations staff held our return shuttle information hostage until we decided to do an excursion. The hotel is in the middle of a timeshare property. Service was nonexistent at the restaurants. Restaurants would close or move regularly without any formal notice. I have a severe food allergy and it was not taken seriously. The waitstaff at the restaurant told me not to worry that they do not cook with my allergen however I pointed out two dishes on the menu with that allergen. Staff knowledge of English was minimal. When we did receive food after more than an hour wait time each night at the restaurants the quality was terrible. The pools were small and not properly cleaned or maintained. The hotel is old and falling a part. There was a strong smell of chemicals throughout the hotel. There was a serious lack of entertainment. The hotel is by no means a six golden apple and should be amended immediately.
Customer Rating: 

TEST
No beach
ITAMAR R.
Apr 05 2018
Hotel itself is nice, VIP experience is nice... but once you leave the room to go outside, it's poor... pool is small and all chairs taken by 7am. Beach is so small they might as well say they don't have one. Not for those who actually like some beach front. Apple Vacations personnel that "helped" with activities did a poor job. Nothing that was purchased actually happened as discussed (I'll be sending a different email to service for these, as I need refunds that have not been sent yet). If you want to just sit in your room, this place with the VIP package is great... if not, avoid it.
Customer Rating: 

TEST
Great family resort!
MARY K.
Mar 30 2018
Our family truly enjoyed staying at this resort. It was the perfect size and the kids felt safe and comfortable in the pools, on the beach, and on the fun rooftop sports area. The setting is gorgeous and food was very good. The staff was extremely helpful with our daughter who incurred an injury at the airport and tended to her wound with expertise and compassion. The only imrovemen twe would like to see is to update the rooms. They are in need of being remodeled. However, they were spacious and immaculate.
Customer Rating: 

TEST
Pleasantly surprised.
JAMES O.
Mar 29 2018
So much to do with families and adults. They have separate pools and areas so although we didn't have any kids on our trip of friends, we weren't overwhelmed with having them everywhere. Much cleaner than I expected based on TRIP reviews.
Customer Rating: 

TEST
Buffet/bar
HOWARD N.
Mar 29 2018
Thought very poor selection and quality of food for breakfast and at night even though Kahlua made in Mexico why can't you get it at night-all the bars lock it away.
Customer Rating: 

TEST
March getaway
BRIAN B.
Mar 13 2018
This resort lives up to the Dreams reputation with excellent service, good food and drinks, clean rooms, entertainment that exceeded our expectations and an entertainment team that is high energy and enthusiastic. We had a great time and would definitely return.
Customer Rating: 

TEST
Friendly Staff
CLINTON R.
Mar 12 2018
The staff at this resort was excellent. They were so friendly and welcoming. We were very pleased with how we were treated. The only complaint we have is there was a lot of noise coming through the glass on the porch and the door to our room. It was very loud and very hard to sleep. Also, there was a lot of seaweed on the beach during our stay, which made it hard to enjoy the beach.
Customer Rating: 

TEST
Hotel
RICHARD T.
Mar 11 2018
Very friendly staff and very clean hotel. Sea weed on the beach was horrible but they tried to keep it under control. The pools were nice but overcrowed with people. Guests were reserving chairs at the pool and never were seen. The foos was good but not eye popping. Not much variety.
Customer Rating: 

TEST
Not what we hoped for!
LAURA E.
Mar 08 2018
This property was Not a 6 golden Apple! Was very disappointed that Apple misrepresents this property. Went all the way to Mexico and there was no beach. The food is not "sumptuous", in any way, as they claim. Much consideration is put into the decision to book a vacation and people rely on your description and recommendation! We feel that Apple falsely represented this property!
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Nice place to relax and enjoy yourself
cmil55,
Thu Apr 19 16:58:49 EDT 2018
There are events for all ages every day, good food, friendly staff and beautiful grounds and nice beach --side views. The resort is away from the busier tourist areas, which is just what we were hoping for.

Smaller resort, felt safe in Puerto Adventuras
Tjcali,
Thu Apr 19 14:11:22 EDT 2018
Stayed for 1 week, family of 4. Oceanfront w/large balcony, amazing views. The staff were very kind, just steer clear of the preferred guest concierge who will push you to do a time-share presentation at the newer Dreams Tulum resort, but will insist it is NOT A TIMESHARE presentation. It is. No lobby a/c, it is all open to the outdoors. The all-inclusive meals were very good except for the buffet. The Italian, Mexican, and Japanese restaurants blew us away. We ate at the Mexican restaurant 3 times. The property is nice, but too few chairs around the pool and on the beach, and the chairs that were there were "reserved" early in the morning. I wish resorts would not allow this and instead institute a system to assign chairs to people as they arrive - actually intending to use the pool/beach at that moment, and if leaving for lunch, okay save it but limit the time so if they do not return give the chairs to someone else. I have seen inconsiderate people "save" chairs starting at 6am, yet fail to appear all day until 3 or 4 pm, then stay only a short time! Rude. Also, rude people leave dirty towels on chairs when leaving and staff do not remove them for hours. In the defense of pool staff, they should not be expected to keep track for these slobs. A check in, check out pool/beach system would catch the worst offenders and relieve the anxiety of walking our and around the poo/beach in circles, not finding a lounge chair ever.

This was a perfect resort for our family!
Sherry M,
Tue Apr 17 19:21:08 EDT 2018
Despite reading reviews before we left and feeling uneasy about our decision, this resort was perfect for us! Everyone was super friendly and welcoming. It was very clean. The food was excellent! We purchased the preferred package and were very, very happy with it. The view of the ocean from our room was amazing. We had massages on the beach which were so awesome and we swam with the dolphins. The dolphins are right at the resort so you don't have to go far to swim with them. We could even see them from our top floor hallway area - it was so awesome. I would highly recommend it! We stayed at the resort our entire stay Saturday to Thursday and there were plenty of activities to do. We have stayed at a lot of resorts and this one definitely ranks at the top of our list!!

Dreams Puerto Adventuras Less than expected
BandJcouple,
Tue Apr 17 06:19:13 EDT 2018
My 2 star review i based on what I expect from a Dreams Loaction. Below Average Food Quality, Service was also severely lacking for what is supposed to be a high end resort. Hardly any fresh fruit available, room service was hit and miss. Alcoholic drink quality was not good, all juices were not fresh and tasted like they were made from concentrate or sugar free. Dulce was a great server but really the only one that stood out. This place left a bad taste in my mouth and I would not return to a dreams, based on this location. Definitely not a 4.5 star as they claim. I would say closer to a 3 Star resort. We upgraded to the Honeymoon suite with a supposed premium mini bar and VIP lounge area with premium alcohol. Our mini bar was only stocked twice over the week and never included any of the premiums we were supposed to get, also the VIP lounge was not worth the extra cost. I would not recommend or return. If your expecting 5 Star luxury, this is not the place to go. We went to Azul Sensatori last year for a wedding and that place is leaps and bounds ahead of this place at a similar price point, the two are not even comparable when it comes to service and food quality.

Great place to vacation
rmartin64,
Tue Apr 17 02:52:50 EDT 2018
Excellent service and the greatest entertainment every night. Had a great time. Would love to go back. Food was good and the weather was perfect. Hang out at the beach or the pool all day and get waited on constantly.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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