Cancun

Dreams Puerto Aventuras Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Dolphin View or Honeymoon Suite Dolphin View or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Puerto Aventuras Resort & Spa welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Watersports, swimming with the dolphins and manatees at the on-site dolphinarium, bike tours, and beach combing are favorite activities here.

All guest rooms and suites are truly luxurious with private balconies or terraces and brilliant views of the multi-hued Caribbean or the yacht-filled bay.

Choose among six restaurants offering sumptuous a la carte dining and five exquisite bars and lounges. Guests have the option to Sip, Savor & See as part of the privileges of Unlimited-Luxury. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified and participates in recycling programs, guest education, and community support projects.

Find more information about Dreams Resorts & Spas.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Dreams Puerto Aventuras Resort & Spa is located 15 minutes south of Playa del Carmen in Puerto Aventuras on a private beach north of the Mayan ruins of Xcaret and Tulum. 60 minutes from Cancun International Airport.
Address: CARRETERA CHETUMAL PTO KM 269
PUERTO AVENTURAS
QR

MX
Local Phone: 011-529848753000
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The hotel boasts a 30-person, oceanfront Jacuzzi!
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 18
Water Sports on Site
Snorkeling: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Redesigned with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa sits like a jewel on the south east coast of Mexico's Yucatan Peninsula, serenely placed in a secluded picture perfect, sugary sand beach. Dreamlike playground features exquisite rooms, true gourmet dining and premium beverages, swim-up bars and lounges, a world-class spa, Explorer's Club for kids, Wi-fi in all rooms & public areas (fee required). AMResorts will now be welcoming small dogs. Beach:
Total Rooms: 305
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
WiFi throughout all sleeping rooms ($). Dogs must be 22 pounds/10 kg or less.
ROOM TYPES
DELUXE GARDEN
Guestroom includes one king bed and a private, furnished balcony or terrace with views of the beaufitul gardens. Spacious bathroom features a bathtub and shower. Room also includes a minibar, concierge service, and more. 422 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
FLASH SALE ROH 1
Other Amenities -
DELUXE OCEANVIEW
Room includes one king bed or two double beds, and a private, furnished balcony or terrace with stunning views of the ocean. Features include a minibar, concierge service, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE POOL VIEW
Spacious guestroom includes one king bed or two double beds, and a private, furnished balcony or terrace with pool views. Room also features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON JACUZZI OCEAN VW
Elegant guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and incredible ocean views. Room also includes a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFERRED CLUB DOLPHIN VW
Guest room includes a king bed or two double beds. Preferred location and a furnished, balcony or terrace with amazing views of the dolphinarium. Room also includes a spacious bathroom, minibar, Preferred Club privileges, and more. 422 squre feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEAN VIEW FAMILY
Guestroom includes one king bed or two double beds and a sofabed. Room features a balcony or terrace with beautiful views of the ocean, a minibar, and more. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE DOLPHIN VIEW
Deluxe guestroom includes one king bed or two double beds, and a private, furnished balcony with an incredible view of the dolphinarium. Room features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFFERED CLUB OCEAN VIEW
Room in preferred location and includes one king bed or two doube beds. Private, furnished balcony or terrace features beautiful ocean views. Room also includes a spacious bathroom, a minibar, Preferred Club privileges, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON DOLPHIN VW
Guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and amazing views of the dolphinarium. Room also includes a minibar, a spacious bathroom with a tub and shower, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DEAL OF THE DAY NON-REFUNDABLE
Deal of the day category. Non refundable.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Kitchen
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GARDEN FAMILY
Room includes one king bed or two double beds and a sofa bed. Furnished balcony or terrace features views of the gardens or pool. Room also includes a minibar and a spacious bathroom with a bathtub and shower. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
FLASH SALE ROH 3
Other Amenities -
PREFERRED CLUB OCEAN FAMILY
Elegant room includes two double beds and a private, furnished balcony with amazing ocean views. Features include a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
FLASH SALE ROH 2
Other Amenities -
DINING
Dreams Puerto Aventuras Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Dreams Puerto Aventuras Resort & Spa:
Portofino - Fresh Italian specialties served la carte, Air conditioned or outdoor service available on the terrace. Dress code: Casual elegance - neat attire. Long pants for men. Open for dinner.
Gohan - Sushi dinner. Attire: Casual Elegance
World Cafe - Buffet style cuisine with a variety of international specialties and theme nights. Air conditioned. Dress code: Casual attire (sleeveless shirts for men not allowed at any time). Open daily for breakfast, lunch and dinner.
Barefoot Grill (Snack Bar) - Delicious burgers and hot dogs served on an outdoor terrace, Beachside. Hours: open daily from 11:00 am - 6:00 pm.
Seaside - A la carte Steak and Grilled Specialties. Dress code: Casual Attire. Open for lunch and dinner.
Oceana - Adults-only fresh gourmet seafood served la carte with views of the marina. Dress Code: Casual elegance - Neat attire. Long pants for men. Open for dinner.
El Patio - la carte authentic Mexican cuisine. Dress code: Casual attire. Open for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Guests can keep busy with scheduled yoga, shuffleboard, bocce-ball, ping-pong and more.
Nightly Activities & Entertainment:
Theme nights, nightly shows and more, keep the activities going strong, well after the sun sets.
CHILDREN'S PROGRAMS
Fully supervised activities. Open daily from 9:00am-10:00pm.
Applicable Ages: 3-12 years old

Children's Facilities
PlayGround
Game Room
All kind of activities based on science, nature and exploration including: sandcastle competitions, arts and crafts, big-screen movies on the beach, ocean trampoline, climbing wall, Euro-Bungee & weekly campout adventure

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6008 Recommend
6008 past Apple Vacationers would recommend Dreams Puerto Aventuras Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5609reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
KEITH
KEITH N.
Feb 14 2019
Things were as expected and very good overall. Not perfect but what is
Customer Rating: 

Great separate adult area
VINCENT R.
Feb 07 2019
We loved the fact that there is an adults only pool with swim up bar, and a HOT jacuzzi. The food selections at the buffet were quite limited, and portions at the ala carte restaurants were small. If you're a smoker, this is definitely not the resort for you. Smoking is limited to a few designated areas, and strictly forbidden in your room or on the balcony. This didn't affect us since we're non smokers, but it was odd to see the smokers all huddled together in one spot. We spoke to one couple who arrived at the resort at 2 am and wanted a cigarette before going to bed. They went out on their balcony and lit up their cigarettes, and a few minutes later the phone rang in their room telling them they cannot smoke on the balcony! Big brother has cameras all over and they're watching you. While this is good for security, it's a little creepy that they're watching your every move.
Customer Rating: 

OverAll Great Experience
SHARON W.
Jan 31 2019
This was the best vacation ever! The service by everyone I came in contact with was A1, 5 Star all the way! All staff very pleasant and accommodating! The pools were great, the jacuzzi on the adult side was wonderful! The food every where I ate was amazing! Room service- oh my goodness, wonderful! The spa services was amazing, I didnt want to leave! My only complaint was that my room was not attractive, furniture outdated, deck furniture was broken up (couldnt believe they actually had it for me to use - they did change it after I complained)! The room smelled like mildew and the bathroom mirror was not useable! The toiletries were full size and were wonderful! The bed was soooo comfortable that I didnt want to leave it! If it werent for the room issues I would say it is my favorite resort!
Customer Rating: 

Family with kids
THOMAS R.
Jan 23 2019
My husband and I have been to other PDC Secrets & Moon Palace Cancun, so this was our first trip with kids....here it goes. This hotel was great in that it offered a kids club which my daughter (3yr) loved. The restaurants were nice (especially the buffet breakfast), but we have definitely had better. The kids loved the pool, even though it was a bit chilly. I also liked that they had an outdoor buffet during lunch time to grab food while everyone is enjoying either the beach or pool. The beach is small, but we loved it. The water was fantastic with lots of fish, but my only suggestion is to bring water shoes for the kids since there are some rocks in the water...it really wasn't that bad though. The kids club offered us beach toys for the kids which we returned at the end and that was appreciated. We went off property to take the ferry over to Cozumel on day, but stayed on the property the entire week. Highly recommend for families.
Customer Rating: 

DANIEL W.
Dec 07 2018
This was our 5th stay at a Dreams resort (4th location). We are repeat customers because we feel Dreams Resorts are a step above most All Inclusive resorts. This location did not live up to our expectations. The resort is very small with a small beach on a bit of a lagoon. You look out at other resorts. No real water sports. You can not take a walk on the beach for more than a few minutes due to rocky shoreline. The food was fair at best. Restaurants often closed, slow service, incorrect orders. Buffet small and at times, unappetizing looking. There is a little town with shops and restaurants. Once you've done it for a half hour your done. Staff is friendly but less outgoing than our past experiences. Do NOT get a room on the 2nd loor (lobby level). We were two rooms from the lobby our first night.They had a live band in the lobby that might as weel have been playing in our room. Also, the theater was down the hall so there were loud people walking by to and from the show. They did move us after we complained.
Customer Rating: 

Great Smaller Resort!!
KIMBERLY O.
Nov 28 2018
Loved the size of the resort, the staff was very friendly and always willing to get you what you need! Would stay here again!
Customer Rating: 

2nd time at this resort
ADAM J.
Nov 28 2018
This was our 2nd time at this resort and it was great! We like it since it's a smaller resort and fun with kids with a lot to do around there. Also Apple Vacations did a great job setting up our trips to Xe-hal and and a snorkeling trip. I also can't say enough about the Scuba Shop Pro Dive on the resort. My daughter did her first open water dive. They did an amazing job with her and really enjoyed it. We're planning a return trip down in February! Apple Vacation does a great job!
Customer Rating: 

Food
GARRY W.
Nov 27 2018
Room service food excellent. Quality of restaurant food could be better.
Customer Rating: 

Never going back
VELISSA B.
Nov 27 2018
The music entertainment every night until 1 am was so loud in our room that you couldnt sleep, and the beach was a small marked off area that only got waist deep. The service at the sushi restaurant was awful, we waited 30 minutes after we were seated to get our drinks then another hour to get our food. We have been going to different resorts in Mexico for 20 years, will not be returning here
Customer Rating: 

Not a good experience
LATASHA L.
Nov 26 2018
The food was not good, often served cold and the poor was dirty and not well maintained
Customer Rating: 

Awesome!
CORY T.
Nov 19 2018
We loved the resort!
Customer Rating: 

TripAdvisor Traveller Reviews
50 Birthday celebration
Maureen B,
Sun Feb 17 17:41:20 EST 2019
Our group of 12 women celebrated our 50th birthdays and had a great time. We enjoyed the activities, including the Super Bowl beach buffet and the hospitality was excellent. The entertainment team of Giovanni, Erik, Ivan and Didier was amazing and we laughed through it all! Thanks for making it so wonderful!

Dreams in Puerto Adventuras Mexico
Carrie Z, Phoenix, Arizona
Sun Feb 17 13:39:51 EST 2019
We have been to Mexico many times and love the area south of Cancun, however this Dreams was a disappointment. It started with the fact that we booked a first floor garden view and were taken to a 2nd floor marina view. We went back to the main desk and they gave us a first floor pool view, which was better but pretty noisy. The World Market Cafe was closed the first 3 days we were there, which meant going to 2 others restaurants for very limited breakfasts. We ate twice at the Oceanside and both meals were awful, shame on us for trying a second time. El Patio and Porofinio did provide excellent meals and service. The beach and ocean were a complete bust, nothing like the pictures, if you want to actually be in the ocean, this resort is NOT for you. We had rain for the first few days off and on, not the resort problem, but they do not have large areas for the guests to congregate due to weather. Most staff was friendly, but other resorts really train all of their staff to be friendly and outgoing. For the money, we will NOT be returning to a Dreams.

*Beware of transportation trick to Playa Del Carmen*
ezeman90, Willowbrook, Illinois
Sun Feb 17 05:32:08 EST 2019
My family of 9 plus 2 small children in a stroller booked transportation via the concierge. We were told a free shuttle would take us to Playa Del Carmen directly thru Dreams Puerto Adventuras hotel. This was booked with Danny who works for Dreams via the concierge and Unlimited vacation club. Wow, what a great and safe perk for families... Wrong!!!! What we were NOT told was the FREE shuttle stopped at a diamond store or tequila factory. There we all had to leave the bus then we would be forced to stay for 1 hour then be picked up again later. We then had to pay a cab to drive us back. A cab ride direct to Playa is approximately $20 usc. We also learned there is a cheap $3 bus stop on the main street to Tulum or Playa. When we confronted Danny and concierge we got the “Oh, did you read the small print on your voucher? It’s stated on there”. This left us feeling like Dreams just doesn’t care since we all paid up front for all inclusive. No sympathy felt. I definitely did feel that Dreams knowingly allows the outside businesses to supply a van to “trick” vacationers into a 1 hr forced shopping adventure. There is no doubt a kick-back for Danny or Dreams. Shame. Beware of this trick! Pay for a private cab or be sure to ask every question since Dreams obviously doesn’t care about large families with very small children.

Excellent Resort
JulieAdams401, Saskatchewan, Canada
Sun Feb 17 05:16:57 EST 2019
This was our first time at the resort! We loved the fact that it was smaller and easy to navigate around! The rooms were very clean and nice but could use a little upgrading. We happened to be on the main floor (level 2) and found it very loud as the walls are definitely not sound proof at all and with being close to front desk, help desk and lobby, there was no chance of “sleeping in”. We also found that some nights they had entertainment in the lobby and it was very loud in our rooms! Luckily the entertainment only went until 11pm so wasn’t all night long. The food was excellent!! I would say the buffet was probably the worst, not a lot of selection. The a la cartes were really good, especially Oceanas (seafood) and the sushi one, ate there multiple times!! The only downfall of the 5 restaurants on the resort is each night one of them is closed, which I found strange! The pools are excellent!! Surprisingly the adult only pool was very quiet (which we liked). The main pool and kids pool was always very busy but tons of activities going on all day!! I have been to many resorts and wouldn’t consider this one a “party” resort. The beach is not good! The sitting area is very nice, but it is a very small swimming area due to rocks and coral. Lots of people enjoyed the water still, but it just wasn’t what we were used to! There is lots of seaweed, but the grounds crew works hard all day long to clear it, which is great!. We actually spent majority of our time at a pool as the ocean was rocky and shallow, I don’t think we ever got deeper than our waist and I’m 5”4. The dolphinarium is very cool!! You can watch a free show every day and enjoy just watching the dolphins swim around at night! Just outside our hotel (still considered within the resort grounds), there is a marina that you can walk around and it’s full of dolphins, manatees and sea lions!! It’s a very cool way to spend the evening! There are TONS of little shops and restaurants, we spent a night bouncing from restaurant to restaurant and really enjoyed the atmosphere! The food and drinks were very good and neither of us got sick at all!! It is a little expensive for Canadians as they convert to USD which is almost double for us ha, but definitely nice idea for a night out! Super fun for everyone, adults, couples, and families!! Only thing I caution is most of the bars/restaurants accept credit card but some do not so ensure you ask before sitting down and ordering!! I recommend The Hippo Happy, excellent food and massive portions!! The resort is approx 1 hour from airport but can take longer depending on traffic and stops but lots of sightseeing along the way!!!! Other than the lack of sound proofing in rooms, this resort is beautiful and would definitely recommend!! The staff (95%) are amazing, extremely friendly and helpful and always smiling!! Jessica down at the adult only pool is amazing and will definitely take care of your beverage needs!!!’ We would go back :) Also, you can order room service (for free) 24/7 which is awesome!!!! We ordered breakfast a couple tomes and it was excellent!!!!

Not a good example of the Dreams brand or AM Resorts
759andyc, Broomfield, Colorado
Sun Feb 17 04:19:30 EST 2019
I am a huge AM resorts fan having visited several Dreams properties in the past including Dreams Riviera Cancun, Dreams Sands Cancun, Dreams Puerto Vallarta, Secrets, and I have a trip on the books for Zoetry Isla in May. I booked this trip for 3 families, 11 travelers based on that past experience. The food, facilities, and service at Dreams PA doesn’t live up to the Dreams brand. I’ve stayed at Dreams Riviera Cancun twice. The place has great food, awesome daily lunch setups at the pool, comfy loungers, and top notch service. Dreams PA has what I would consider bland banquet food at the restaurants and low end offerings at the buffet. The entertainment team tries to make it fun but the vibe is more spring break than family. Like a cocktail in a glass? You won’t find it here as every bar serves in plastic. The pool loungers are low end plastic and uncomfortable. My room door had no seal and you could see 1/2” of light coming through and hear everything in the hallway. I could go on and on with 20 worse examples but you get the point. The place feels like a forgotten step child of the Dreams brand. Main point here is if you are booking based on past experience at other Dreams resorts you will be very disappointed with food, service, and quality of rooms and facilities.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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