Cancun

Dreams Puerto Aventuras Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite with Jacuzzi (2018 lists Preferred Club/Honeymoon Suite Dolphin View) or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

Dreams Puerto Aventuras Resort & Spa welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Watersports, swimming with the dolphins and manatees at the on-site dolphinarium, bike tours, and beach combing are favorite activities here.

All guest rooms and suites are truly luxurious with private balconies or terraces and brilliant views of the multi-hued Caribbean or the yacht-filled bay. A wealth of amenities includes satellite TV, daily restocked mini-bar, full-sized baths with separate showers, and 24-hour room and concierge services. Upgrade to a Preferred Club room and receive Preferred status and amenities including impressive ocean views, complimentary in-suite WiFi, special concierge service, daily complimentary newspaper, upgraded mini-bar service and upgraded bath amenities, and access to the Preferred Club Lounge serving daily continental breakfast, hot and cold afternoon hors d'oeuvres, exquisite desserts and fine liquors and computer access.

The supervised Explorer's Club keeps your kids totally entertained with exciting games, adventure, and exploration, while you have the opportunity to be pampered at Dreams Spa by Pevonia, and work out at the state-of-the-art fitness center. Dreams Puerto Aventuras Resort & Spa offers the perfect setting for a truly relaxing and fun-filled vacation.

Choose among six restaurants offering sumptuous ŕ la carte dining and five exquisite bars and lounges. Guests have the option to Sip, Savor & See as part of the privileges of Unlimited-Luxury. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified and participates in recycling programs, guest education, and community support projects. Everyday cleaning items are environmentally-friendly, and preservation programs protect wildlife and plants around the resort. Additional programs include Amigos de Sian Kaan, which helps with community development, and Plant-A-Tree, which allows guests to plant their own tree.

Find more information about Dreams Resorts & Spas.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Dreams Puerto Aventuras Resort & Spa is located 15 minutes south of Playa del Carmen in Puerto Aventuras on a private beach north of the Mayan ruins of Xcaret and Tulum. 60 minutes from Cancun International Airport.
Address: CARRETERA CHETUMAL PTO KM 269
PUERTO AVENTURAS
QR

MX
Local Phone: 011-529848753000
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The hotel boasts a 30-person, oceanfront Jacuzzi!
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 18
Water Sports on Site
Snorkeling: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Redesigned with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa sits like a jewel on the south east coast of Mexico's Yucatan Peninsula, serenely placed in a secluded picture perfect, sugary sand beach. Dreamlike playground features exquisite rooms, true gourmet dining and premium beverages, swim-up bars and lounges, a world-class spa, Explorer's Club for kids, Wi-fi in all rooms & public areas (fee required). AMResorts® will now be welcoming small dogs. Beach:
Total Rooms: 305
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
WiFi throughout all sleeping rooms ($). Dogs must be 22 pounds/10 kg or less.
ROOM TYPES
DELUXE GARDEN
Guestroom includes one king bed and a private, furnished balcony or terrace with views of the beaufitul gardens. Spacious bathroom features a bathtub and shower. Room also includes a minibar, concierge service, and more. 422 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
FLASH SALE ROH 1
Other Amenities -
DELUXE OCEANVIEW
Room includes one king bed or two double beds, and a private, furnished balcony or terrace with stunning views of the ocean. Features include a minibar, concierge service, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE POOL VIEW
Spacious guestroom includes one king bed or two double beds, and a private, furnished balcony or terrace with pool views. Room also features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON JACUZZI OCEAN VW
Elegant guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and incredible ocean views. Room also includes a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFERRED CLUB DOLPHIN VW
Guest room includes a king bed or two double beds. Preferred location and a furnished, balcony or terrace with amazing views of the dolphinarium. Room also includes a spacious bathroom, minibar, Preferred Club privileges, and more. 422 squre feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEAN VIEW FAMILY
Guestroom includes one king bed or two double beds and a sofabed. Room features a balcony or terrace with beautiful views of the ocean, a minibar, and more. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE DOLPHIN VIEW
Deluxe guestroom includes one king bed or two double beds, and a private, furnished balcony with an incredible view of the dolphinarium. Room features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFFERED CLUB OCEAN VIEW
Room in preferred location and includes one king bed or two doube beds. Private, furnished balcony or terrace features beautiful ocean views. Room also includes a spacious bathroom, a minibar, Preferred Club privileges, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON DOLPHIN VW
Guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and amazing views of the dolphinarium. Room also includes a minibar, a spacious bathroom with a tub and shower, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DEAL OF THE DAY NON-REFUNDABLE
Deal of the day category. Non refundable.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Kitchen
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GARDEN FAMILY
Room includes one king bed or two double beds and a sofa bed. Furnished balcony or terrace features views of the gardens or pool. Room also includes a minibar and a spacious bathroom with a bathtub and shower. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
FLASH SALE ROH 3
Other Amenities -
PREFERRED CLUB OCEAN FAMILY
Elegant room includes two double beds and a private, furnished balcony with amazing ocean views. Features include a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
FLASH SALE ROH 2
Other Amenities -
DINING
Dreams Puerto Aventuras Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Dreams Puerto Aventuras Resort & Spa:
Portofino - Fresh Italian specialties served ŕ la carte, Air conditioned or outdoor service available on the terrace. Dress code: Casual elegance - neat attire. Long pants for men. Open for dinner.
Gohan - Sushi dinner. Attire: Casual Elegance
World Cafe - Buffet style cuisine with a variety of international specialties and theme nights. Air conditioned. Dress code: Casual attire (sleeveless shirts for men not allowed at any time). Open daily for breakfast, lunch and dinner.
Barefoot Grill (Snack Bar) - Delicious burgers and hot dogs served on an outdoor terrace, Beachside. Hours: open daily from 11:00 am - 6:00 pm.
Seaside - A la carte Steak and Grilled Specialties. Dress code: Casual Attire. Open for lunch and dinner.
Oceana - Adults-only fresh gourmet seafood served ŕ la carte with views of the marina. Dress Code: Casual elegance - Neat attire. Long pants for men. Open for dinner.
El Patio - Ŕ la carte authentic Mexican cuisine. Dress code: Casual attire. Open for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Guests can keep busy with scheduled yoga, shuffleboard, bocce-ball, ping-pong and more.
Nightly Activities & Entertainment:
Theme nights, nightly shows and more, keep the activities going strong, well after the sun sets.
CHILDREN'S PROGRAMS
Fully supervised activities. Open daily from 9:00am-10:00pm.
Applicable Ages: 3-12 years old

Children's Facilities
PlayGround
Game Room
All kind of activities based on science, nature and exploration including: sandcastle competitions, arts and crafts, big-screen movies on the beach, ocean trampoline, climbing wall, Euro-Bungee & weekly campout adventure

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6008 Recommend
6008 past Apple Vacationers would recommend Dreams Puerto Aventuras Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5311reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
PAUL K.
Aug 14 2018
Staff was excellent. Kids club was great. Food was awsome. Entertainment was awsome. Pool was a lot of fun. Loved it. And so did the whole family.
Customer Rating: 

Hotel issues
ALEXANDER K.
Aug 04 2018
Found personal articles — fake eye lashes on our made bed. Room was not adequately cleaned. Beach is ok, but can’t swim in the water. Ocean water smells like a sewer.
Customer Rating: 

HORRIBLE! Save your money!
KEVIN J.
Jul 27 2018
NO STARS IF POSSIBLE! My husband and and I went to Dreams Puerto Adventuras in Mexico, landed on July 16th, 2018. After one night there, we woke up on Tuesday and decided that we needed to leave the resort. We paid a pretty penny for an ocean view to find out its directly above the kids pool, and they have games and music all day which is extremely the opposite of relaxing. The shower ceiling broke off because the people above us had a leak! The air conditioner couldn't keep up with the heat so our floors were extremely slippery, I had slippers on with grips and still ending up falling and cutting my arm. The buffet was so packed and crowded, and full of chaos that I was getting bumped into by kids everywhere. I have been to the Dreams in Nuevo Puerto Vallarta 5 times that one is amazing so I thought this one would live up to its name...NOPE this "resort" gives Dreams a very very bad name! On top of that we went to the Apple rep in the lobby, asking if we can move to a sister hotel or something. We heard about Secrets Akumal, he said he would send an email and to give him until 1:00 p.m. (it was maybe 10:30 a.m.). We came back he told us it was booked, he can't give us any names but if we bring other hotels to him he can email them, so we gave him about 4 other hotels. We came back around 4:30 p.m. like he asked for him to tell us he tried but they are all booked. My husband excused himself from the desk and called Secrets Akumal directly asking if they had a room. HA they were only at 50% full and told us they would love for us to come over and would be able to accommodate us. She even told us she talked to the rep earlier and told him the same thing! We went back to the Apple rep and just said we want to check out right away, we didn't need his help and we were going to do this by ourselves and just call apple directly. Honestly, I have used Apple Vacations 8 times now and I am so disappointed in the service I doubt, well most likely will never be using their service again and have told many friends about the experience we have had with them this time. It's sad!
Customer Rating: 

Worst Travel Experience
KATIE D.
Jul 12 2018
My family leads a very busy schedule and for us to find the time to be gone an entire work week was a miracle. We booked our trip only a few weeks out and I booked it over the phone, as well as looked online at Apple Vacation's website. I was torn between resorts but because of the "6 Golden Apple" rating of the Dreams resort and subsequent recommendation from the phone representative, I booked it over another hotel I received a quote on. As soon as we pulled up to the hotel, we were disappointed. Paint was coming off the exterior, we pulled down a dirty alley to get to the resort. We were then hit by an awful smell that was honestly hard to overcome. It would be hours before our room would be available, so we walked through the lobby to the pool area. There were so many people in the pool - many of which indicated they were there on a "day pass". We soon saw that the beach was not open because of rotting seaweed. To me there was little efforts to clean this other then a couple people with shovels who occasionally worked during our stay. We could have stayed on the beach but the amount of people in the pool made that impossible with two little children. The water looked murky in color and there was no area suitable to let the kids play without getting hurt. We went to the Apple Rep to switch resorts at that time. We were told it would be hours before we would hear anything. After hours in the lobby with the kids on laps, we checked into our room. There was a pair of dirty underwear on the canopy of the bed, the ceiling in our bathroom was falling apart (so much so later in the week they had to come in and replace it), the room was generally dirty and did not include items like a robe as advertised. The food was disgusting and the Mexican restaurant (the only good one) was only open our last night. The rest of the week staff ate there. The entertainment venue was falling apart and the general resort needed so much work. We ended up spending an additional $800 on excursions than expected to stay away as much as possible. I NEVER would have booked this hotel would it have been appropriately rated and the photos online have reflected the space. I have many photos to document this trip - unfortunately many of them are of the gross resort. We booked our wedding (over 60 rooms and flights) through Apple and other vacations. This was a complete disappointment and may impact us trusting Apple for future vacations.
Customer Rating: 

The worst holidays in my life.
VANESA F.
Jul 12 2018
Apple service was terrible. We never book holidays with apple vacation. Hotel category was wrong, the agent told us that it was 6 apples, and we think that the hotel didn’t have more that 2-3 stars, not luxury hotel. We feel cheated and mistreated. We are talking about that with our lawyer.
Customer Rating: 

Seaweed Mountain Beach
MARTHA S.
Jun 29 2018
The beach was so disgusting with MOUNTAINS of seaweed which stunk as well as looked awful. I get it was raining, but after speaking with the staff, they said it was like that most of the time. In order to get to a clean beach, we had to walk past 3 resorts to share a tiny beach with hundreds of other people. Disgusting!
Customer Rating: 

Do not go to this hotel....
MATTHEW R.
Jun 29 2018
The beach was unusable and the smell was unbearable they sold us a snorkeling tour that was extremely dangerous. I was completely let down by a vacation that I was really looking forward to.
Customer Rating: 

Seaweed Mountain
KRISTI P.
Jun 28 2018
I had my wedding at this resort and the wedding staff took great care of us. We experienced heavy rain the first 5 days and they gave us multiple options to have our ceremony. Unfortunately there were multiple issues with the resort. The resort is out dated in many ways. It needs to be shut down and have ALL of the issues addressed and then reopened. I experienced problems with leaky ceilings, broken patio doors, faulty electrical (lights exploding and lights out in all the hall ways), Smelly mattresses and pillows, toilets and showers backing up, constantly out of towels, terrible communication breakdowns with the front end staff as far as checking people in and having the appropriate rooms ready. The hotel is not equipped to deal with any type of rainy weather. The lobby was way to small and all of the restaurants minus the cafe and world cafe were located outdoors. When I asked for an umbrella I was told there were none and I should go to my room to look for it after I told them there wasn't one. When the floors in the hotel get wet it is like walking on ice. I fell twice in the lobby as well as multiple people from my party. They are very lucky that that resort has not gottened sued. The biggest problem of all was the beach. PLEASE do not advertise this gorgeous beach on your website when you are not able to produce it at any time through out the year. It is false advertising. It the resort knows it has a seaweed problem they need to let their guests know prior to them booking their vacation. The whole reason I chose this resort was because of the beach. It was extremely disappointing to arrive and see that not only is the beach not accessible but you can't even lay on it because of the rotten seaweed smell and the exhaust smell from the bull dozer that was making mountains out of it. I read reviews from past guests all the way to April and they were all complaining about the same thing. If this is a known problem and it should be addressed. The only positive thing I can say about this resort is that its wait staff is very friendly and the wedding planning staff treated us very well. I would never return here for a vacation. Apple needs to reevaluate their rating and drop the price dramatically during "seaweed season".
Customer Rating: 

Never Going Back
SANDRA P.
Jun 27 2018
Rooms Wet leaking,Main Light in pool while Kids in pool came floating up I got our kids out Staff never told anyone to get out wires still connected All and All very bad experience to many problems to mention will never go back
Customer Rating: 

WORST STAY EVER
JOHN K.
Jun 24 2018
ON THE FIRST DAY TOOK FOREVER TO GET A ROOM AND THEN IT WAS NOT THE OCEAN VIEW I THOUGHT I PAYED FOR. AFTER THAT THE ROOM LEAKED. HALF OF THE BARS AND RESTARAUNTS WERE CLOSED EVERY DAY AND FOOD WAS SO SO. I WOULD NEVER CONSIDER DREAMS PROPERTY AGAIN.
Customer Rating: 

Choose right time of year to visit
ERIN B.
Jun 24 2018
The hotel overall was very nice, but if you want a true beach vacation, do not visit this resort in June or July. Due to the location of the resort in a bay off of the Gulf of Mexico, there is so much seaweed and kelp that washes ashore during June and July that the beach is completely inaccessible. It also causes a really bad fishy smell to linger in the air. The resort was using a bulldozer to remove the seaweed, but there wasn't anything that could be done to remove all of it.
Customer Rating: 

TripAdvisor Traveller Reviews
Great time for family
knapprod, NY, NY
Tue Aug 14 06:43:06 EDT 2018
We are a family of five and had a great time. They do have a problem with seaweed in the ocean on the beach. The resort tried to keep up with removal but it was overwhelming. We were still able to use the beach and ocean it just wasn't as clear as it usually is. The entertainment crew was wonderful. Everyday they were energetic and had things to keep the kids having fun at the resort.

Everything was perfect!
JBKimbro, Murray, Kentucky
Tue Aug 14 05:14:45 EDT 2018
Had a blast for a week at Dreams. The food, the drinks, the staff, the amenities ... all were amazing. It was the perfect-sized resort to walk everywhere you wanted to go. Already scheduled a return visit. 10/10!

Not Quality for the Price you pay
Raymundo G,
Mon Aug 13 07:35:46 EDT 2018
I would like to start with the positive: good food (except deserts) and Great Customer Service from all waiters, bellboys, reception staff and everyone that worked at the hotel. Location is also fantastic as you are close to many different attractions. unfortunately, the property is outdated and falls short of expectations (from the initial pictures I saw of it). When I first got in I was given a smaller room then moved on the second day to the room I actually paid for, only to find it had a water leak in a closet which I reported and was fixed. The room also had an unsecured door to the adjacent room that was never fixed. The many restaurant and food options they announce were not all available all the time and breakfast was particularly complicated as the entire hotel had breakfast in one single location, tables were always full, staff was running all over the place and customers unsatisfied. the activities they have were either low quality or not appropriate for kids from 9 to 16 years old (I was with a group of 4 families and we all struggled). the only good activity is the Swim with the Dolphins which is expensive and the photographs are even more expensive!! The room was big enough for a family of 4, but it only had 1 drawer, lots of space but no where to hang wet towels, cloths or swimsuits. The AC turned ON but with no AUTO button either you were freezing to death or very hot & humid. Although the cleaning people know we were 4 individuals staying we would constantly get just 2 clean towels and repeatedly had to ask for another 2. The Pools were small with limited amount of area under shade... Overall not a satisfying stay, I don't recommend it and I would not stay at a DREAMS property again.

Seaweed!!!
Lavray,
Sat Aug 11 17:55:16 EDT 2018
We visited in 2014 for our honeymoon in October and it was amazing! We returned with our entire family and the stench of seaweed is awful. The seaweed also makes the beaches disgusting! You can not swim in the ocean at all! The entertainment crew is awesome Giovani another young guy with braces were so energetic and get everyone involved in all of the fun activities. They really are doing their best despite very disappointing circumstances. The Caribbean dance show was beautiful as well as the nightly live music in the lobby. This give families the opportunity to dance together and really enjoy every night. However, the resort lost power while we were there and it was very scary, disorganized and chaotic.

Great Experience!!
Nathan P,
Thu Aug 09 10:49:47 EDT 2018
Had such a good time on our trip. All of the staff were very accomodating and friendly. The food was great, and there were a lot of options. Resort was beautiful and the Italian restaurant was absolutely incredible. The only bad thing was the seaweed on the beach, but I know that’s not something they can control. They did have a lot of people working all day to try and clear it.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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