Divi Little Bay Beach Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4193 reviews

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  Reservations fiascos

  Our timeline of the many reservations fiascos that ruined our vacation: The reservations for 2 units for 7 nights each were made many months in advance. I specifically stated that the guests have mobility issues and should not be placed in units up the hill or on high floors. I was told these notes were added to the reservations, which came back as 7 nights in a 1 bedroom unit for our guests, and a 6 night followed by a 1 night reservation for a 1 bedroom deluxe unit for ourselves. One week before check in, I called both Divi Resorts (Resorts) and Divi Vacation Club (DVC) to see if we would need to change rooms after the sixth night, and to remind them about the location of the units. I was told that these notes were added to the reservations. At check in on Sunday night, our guests were placed in a good location for their 7 nights. We were placed in a unit up the hill and on the top floor. We were told nothing could be done because they were full, but to check back during the week. There were no notes in the reservation about anything. It was painful to watch a loved one struggling with the climb. When we finally reached our unit, the room keys did not work. I had to trek back to the front desk to replace the key cards and then climb back to the room. On Monday afternoon the front desk had no new information. At the Monday night managers reception, Anne-Marie, the general manager, introduced various department heads and said they would rather hear about any problems while they can be fixed rather than online later. She gave the example of a couple with mobility issues that were assigned to a unit up the hill and on a top floor. Unfortunately, the managers all disappeared as soon as she finished talking and she did not tell us the easiest way to reach people - calling, emailing, etc. On Tuesday afternoon we were shown a Casita that was available, but it was such a downgrade from our current unit, that we declined. On Tuesday night, a bellman showed me another path to our unit that required more hiking up the hill, but less steps to climb. This made life a bit easier, since by Wednesday, it was no longer worth switching rooms On Thursday, the front desk was able to see that our 1 night reservation was overlapping with a 7 night reservation. This meant that we would not need to move for the last night. On Friday, I called Colin, the front desk manager, to let him know about all the reservations issues that we encountered. I also told him that we did not receive some of the DVC Platinum level benefits like the beverages that our unit was supposed to be stocked with. He was very charming and was able to offer me something for these shortcomings. I thought that all our problems were behind us until - Saturday morning, our friends called us to say that there was a note on their door stating that they needed to evacuate their room by 10 AM. This was extended to 11 AM, but they were not going to get a new room until late afternoon. Their printed confirmation of a 7 night stay meant nothing because it came from the corporate office. We all went to visit Colin, who was able to get them into a renovated studio suite that was available immediately. On Saturday afternoon I needed to go back to my unit but the room key cards were deactivated because the system treated a 6 night stay as being over. I had to march back to the front desk again to get a supervisor to reactivate the cards. On Saturday evening, our friends did an early check out and were hit with an extra $60 charge for their involuntary second check in. Fortunately, this was waived. On Sunday after departing the property, I received 2 email messages from Resorts requesting my feedback on the two stays. One was for the Divi Little Bay Resort, and the other one was for the Divi Golf Resort in Aruba. How incompetent is this organization? Anne-Marie, owners / members have no influence with either Resorts or DVC, but maybe you can convince them to invest in new reservations system software to prevent future fiascos. There are positive things about this property. The units are spacious, and the views are lovely. It was good to see money spent on improvements, such as the new tables and chairs put into service while we were there. They have increased the number of beach chairs and umbrellas available, so now the biggest problem are the chair hogs who put towels on several chairs early in the morning and leave. It would be nice if the posted no saving chairs rules were enforced. It might upset a few nasty, possessive people but the rest of the guests would thank you. The location of the resort is terrific. The bars and restaurants are satisfactory. It was an experience cooking one's dinner at Sea Breeze on the lava rocks. The coffee shop served me lukewarm coffee, so I never went back. The staff are very nice and mostly helpful. Watching Gizmo climb up on her bar and get a drink of water is a hilarious sight. DVC does not deliver their promised benefits. If what happened to me is how they treat Platinum members, what happens to others without status? The sales office people only want to sell more points, not solve problems. We never received the upgraded Internet service or the upgraded bathroom toiletries, and it should not fall upon the guests to track down which department is responsible for any issues that arise.

  Feb 10, 2026
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  Beautiful Property

  Huge, beautiful resort. Wonderful, clean beach. Great pools. Our 2nd visit here and it was overall very good. The management has some problems. They're not too concerned with customer satisfaction. They put us in a room for a night. And the next day we returned to another couple trying to move IN OUR ROOM saying the room it is theirs! They had been given a key to our room! We had to move out due to the front desk mix-up. No apologies for the mishap. But worse is the couple we were with had maintenance issues in their room(s), and had to shuffle between 4 different rooms in a period of their first 30 hours there! Due to broken AC units in their assigned rooms. Again, barely an acknowledgement of the inconvenience and a gift certificate for dinner. There's a lot of room for improvement in the management. I wrote to the manager twice about it, with no response.

  Feb 08, 2026
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  Love this resort

  Dear Anne Marie Brooks, my husband and I have been to your beautiful resort about 6 or 7 times…WE LOVE IT…We have booked this April 25 for a week and are SO LOOKING FORWARD TO BEING BACK….we initially were in casita 42 but I am handicapped and couldn’t get up and down the step easily so your Asst Mgr (tall thin guy) came to our unit and he personnaly walked me around the corner to Casita 34 - IT WAS PERFECT..easy to go up and down stairs (with my cane) and easy assess to the pool ….was wondering if I could obtain either 34 or 35 in April….on another note EVERYONE IS WONDERFULLY HELPFUL AND PLEASANT - the swim up bar those guys are great and all the restaurant workers and we love Gizmo…was ther for his birthday..😊..Cedric is beyond great and was ther to get me to dinner etc very quickly and SO PLEASANT I feel he is a friend now…I could go on but I will await your answer on the casita 34 or 35… Thank you so much, Jeanne Carmona, Conf#559180341

  Feb 06, 2026
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  Amazing week at Divi Little Bay

  My husband and I spent 6 nights at this resort. It was absolutely amazing Beautiful rooms beach was gorgeous Staff was friendly and very helpful Food was delicious Pools are delightful Huge shout out to the bartenders at the swim up bar Gizmo was so much fun and the food ohhh the food Pure ocean breakfast and dinner buffet were well prepared and delicious as was the Seabreeze Restaurant We will be back

  Feb 05, 2026
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  Friendliest Staff & Excellent Location

  We had the best time at Divi in St Maarten!! Our favourite island! We stayed in Oceans and had the best views of the water & the boats every morning while we had coffee on our deck. The food choices around the resort were excellent. Loved the wood fired pizza by the pool, loved our dinners and evenings up at Mix rooftop with some of the best staff!!! Caron was our server for breakfast every morning, while we sat outside looking at the ocean. Gizmo the parrot was a highlight!!! Divi Little Bay beach is one of our favourites on the island. Perfect white sand, no seaweed, service in our lingers, turquoise clam waters, and protected in a little cove. Delightful!! We rented a car for a few days and toured around a few of the towns, and some other beaches. The location of this resort is just about perfect! You’re so close to everything! Highly recommend! Would go back in a heartbeat! (Currently sitting in 4’ of snow in Canada!!) Thank you Divi, for an unforgettable, relaxing time in our favourite island!

  Feb 05, 2026