Cancun

Allegro Playacar


Email | Share |
All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Allegro Playacar Resort is situated on the best stretch of white sand beach in Playa del Carmen. This family friendly, all-inclusive resort is surrounded by lush, tropical gardens looking out to the crystal clear waters of the Mexican Caribbean. This resort is ideal for small groups, family reunions, and gatherings. Allegro Playacar Resort is located approximately 40 miles from Cancun International Airport.

Features include unlimited meals, snacks, and beverages at four restaurants and four bars. Enjoy the disco, three swimming pools, tennis, basketball, and volleyball. Non-motorized watersports include scuba diving lessons. Young vacationers will love the Kids' Club, offering supervised activities away from mom and dad. After sunset, Allegro Playacar Resort's nightly entertainment includes local talent, staff shows, and a weekly Manager's Cocktail Party.

Find more information about Occidental Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This beachfront resort is located 10 minutes away from the quiet village of Playa del Carmen, and 40 miles south of Cancun International Airport.
Address: HOTELERO NO. 7
DESARROLLO PLAYACAR PLAYA DEL CARME
QR

MX
Local Phone: 011-52-984-873-0
Toll Free Phone: 1-800-858-2258
Fax: 52-984-87-3078
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (1 mile)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Golf: NEARBY
Playacar Golf Club - 1/4 mile away
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202-yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Archery, Shuffleboard
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Allegro Resort is composed of charming thatch-roofed villas that combine an exotic Polynesian touch with the comforts of home. Set within a tranquil environment full of vegetation and Caribbean flavor, the resort offers 300 air-conditioned rooms. Because the villas are centralized in the midst of a very lush, tropical garden area, the guests are able to enjoy a laid back and relaxed atmosphere. Features include unlimited imported & domesticdrinks, nightly entertainment, and daily activities. Beach: The Allegro Playacar is situated on a long white sand beach with clear, calm waters, considered among the finest in the Caribbean. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 300
Year Opened: 1993 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets allowed, and white shoes are required on the tennis courts. Men are required to wear collarshirts and dress slacks, casual elegant dress codes applies to women. Spring Breakers require a deposit per person upon check-in.
ROOM TYPES
SUPERIOR ROOM
378 sq.ft, 1 King size or 2 dbls, Balcony with Hammock, Located close to beach, Satellite TV, Minibar, coffee/tea maker, Safe deposit box, Bathroom with tub and shower, Iron & ironing board, Hairdryer, Cribs available upon request.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer
SUPERIOR PREMIUM ROOM
Guest rooms feature one king or two double beds and are closer to the beach or swimming pool. All rooms have individually controlled air conditioning, ceiling fan, color satellite TV, private bathroom with tub and shower, iron/board and coffee pot.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer

OTHER INFO
Cribs are available on request.
DINING
Allegro Playacar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All
There are 4 Restaurants at Allegro Playacar:
Snack Bar - Lunch buffet, bar and late night fare.
The Buffet - An International buffet restaurant with different theme nights, dress is casual, newly renovated with air-conditioning.
The Pizzeria - A casually elegant a la carte restaurant serving Italian specialties. Reservations are required.
La Troje - A casually elegant a la carte restaurant serving Mexican specialties. Reservations are required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities Program hosted by recreation staff in a variety of languages, basketball, volleyball, water polo.
Nightly Activities & Entertainment:
Nightly Entertainment with local talent and staff shows, weekly Manager's Cocktail Party.
CHILDREN'S PROGRAMS
The supervised activities program includes games, dancing, painting, etc. Available from 9:00 a.m. to 5:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
325 Recommend
325 past Apple Vacationers would recommend Allegro Playacar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6122reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
tres amigos
JEANINE B.
Apr 05 2018
this was our third stay at this resort..we love the quietness of a smaller resort.. the food, service and staff are awesome.. the only complaint is there is not a gym or a workout facility on the property. a suggestion is to perhaps give a pass to use the neighboring gym at the royal hideaway.
Customer Rating: 

Relaxing time in Paradise
JENNIFER C.
Dec 13 2017
This resort is clean and relaxing. The low key small scale of it makes it very appealing. If you want a relaxing vacation this is the place for it!!
Customer Rating: 

This was our second visit to this resort
DOUGLAS V.
Feb 16 2017
We stayed at Allegra Playa Car in 2015. Since then there have been some updates, which were all very nice with the exception of the removal of the grass umbrellas on the beach. They were replaced with palm trees. We appreciated not being attacked by time share people. They now approach it as a vacation club, with much less aggression. The entertainment staff is not as good as back in 2015. The resorts in the area usually put on a nice super bowl evening. All the bars on 5th avenue were running the super bowl on an English speaking channel. They really dropped the ball on it this year. Victor chose to run the biggest night of American football in Spanish. All of the audience with the exception of about six people spoke English. During the commercials they would turn up the lights so you could not see the screen so Victor could play football trivia games with the audience. One time, they turned up the lights while the kicker was going for the extra point. Some of the entertainment staff were much friendlier than others. Some would not even make eye contact.
Customer Rating: 

Review of Allegro Playacar
JAYNE R.
Feb 08 2017
The wait-staff was excellent. The great ones remembered us from day-to-day. The beach was awesome!!! The front desk staff was not all that helpful. The "concierge" only wanted to sell us a timeshare. Our bathroom smelled like a sewer and the bath water came out brown each time we turned it on. There were certain areas of the grounds that always smelled like sewer and the public bathrooms were gross. The buffet was ok but we did not enjoy any of the restaurants. The entertainment was so-so; there was even a time when they stopped translating in English because there weren't enough Americans and Canadians in the audience. That was a little frustrating.
Customer Rating: 

troublsome
RITA S.
Jan 19 2017
we had trouble with our room the first and second night. once we overcame the room issues the resort was great. I understand the resort had some remodeling done. the room I was in should not have been listed as available. The resort was able to find me a more accommodating room.
Customer Rating: 

Allegro Playacar
KEVIN H.
Jul 23 2016
Facility was worn and dirty, swimming pools were filthy and had no filtration or water treatment, swim up bar was controlled by ignorant parents with toddlers sitting at the bar all day, the food service was poor quality, nothing like our previous trips to this area, witnessed a child pissing in pool after parent removed diaper, air conditioned spaces weren't air conditioned, entertainment was lousy, people overall not courteous at all, just a cheap resort overall, wouldn't recommend it to anyone!!!!!!!
Customer Rating: 

WON'T RETURN
KEVIN H.
Jul 13 2016
Facility is old and very worn, no upgrades, people not very friendly, food was terrible at all buffets, pool had no filtration and was filthy daily, witnessed parents allowing child to piss in the pool after diaper was removed, the best thing about this facility was the beach!!!!!
Customer Rating: 

Decent place to stay.
TERRY C.
Jun 25 2016
Beach was nice,restaurants slow,front desk uptight and not very friendly,food decent,toliet did not work for 3 days had to fill with shower head to flush,maintenance puzzled by need of new flapper? Rooms need updated. Overall was decent place to stay but probably would find better next time.
Customer Rating: 

bed bugs after being upgraded
DONN O.
Jun 21 2016
My wife and I arrived at our hotel the lobby was very aged the marble countertop sticky and the particular person checking Us in someone unattentive. After checking in we went to our room very dark had a smell we took a look at the sheets and there was hair on the sheets and disdain. I went to the front desk complaint about this they were very apologetic he said we will upgrade you it will be the same kind of room only closer to the beach ok. The room in the condition of the room still not good stains on the tables on the floor we had twin beds this time one had hair when did not. I told my wife I would sleep on the air bed she could have the other. She needed to leave immediately however we could not make arrangements with Apple fo leave. During the three-day period my wife experienced a lot of bed bug bites we know these are bed bugs because they're not sand fleas and looking at the conditions of the mattress how healthy they looked under the sheets with the cheap foam cushion on top it was bed bugs not mosquitoes and gnats and fleas bed bugs we even looked it up online and there were some sample pictures that matched what my wife had exactly this was pretty much torture for her. On the fourth day we were able to speak to an Apple representative and make arrangements to get out of that place we transferred next door to the Royal Hideaway Hey sister Resorts of where we were staying. We did have to pay significantly for the upgrade but it was well worth the money it was good to leave where we were. As for the Royal Hideaway perfect. Donn ovshak Oklahoma City Oklahoma USA
Customer Rating: 

Departure Transfer Confermation
JOE R.
May 14 2016
I usually need to spend valuable vacation time on the phone to confirm my departure transfer to the airport. It would be beneficial to to streamline this procedure.
Customer Rating: 

Great beach and resort
TIMOTHY R.
Feb 01 2016
The beach is one of the best. The food is adequate but we didn't come here for a food trip but for the sun and surf. The staff is amazing. We had to change rooms and Ivan and Ivonne were so kind and helpful and exceeded our expectations with a complimentary message. The room we were in (5711) was outstanding. I like the small feel of the resort and that it doesn't feel like a "cattle call". You get to know others because you run into them regularly.
Customer Rating: 

TripAdvisor Traveller Reviews
Awesome resort
Sonja G, Mississauga, Canada
Thu Jul 19 10:06:37 EDT 2018
We were at Allegro Playacar July 03-July 17 2018.Everything was very good :all Allegro staff, room, food, pools,entertainment and beach.There was a seaweed but it is not a hotel`s fault.The Playacar beach is huge and public, so we were able to find clean spot and enjoy swimming.The only complain from us that this hotel doesn`t have computers with internet pay per use.When you travel devices free like us you want to have at least option to access an e-mail and internet in case of an emergency. Management of the hotel should invest in 2/3 computers with pay per use internet because not all guests travel with the devices.The hotel has a wifi but you have to pay for it and some guests said that it is very poor connection.Do not change money at reception go across to Playacar Shopping Mall because the excange rate is way better.Also free wifi is in Starbucks at same mall.We went to Isla contoy & Isla de Mujeres tour.Got it from guys who sell tours at Playacar Shopping Mall.The tour was great and much much cheaper than in hotel from Air Transat or any other hotel tour operators.We had great time at Allegro Playacar.

I would rethink if I were you
bronxgirl813, Upper Darby, Pennsylvania
Wed Jul 18 17:56:09 EDT 2018
I recently stayed 5 days at the Allegro Playacar. This hotel should be a 1 star property. Pros for this hotel is that it’s easy accessible for people with mobility problems. The beach is a long stretch of beach and is also swimmable. They have hammock on the balcony which I haven’t seen any other property before. They also have a basketball court, a soccer field, and tennis court. They do not have a swim up bar but they make up for this by having poolside service. It’s in a great gated community of Playa del Carmen. It’s about a 20 to 25 minute walk to 5th ave or a $7 dollar taxi ride. Cons for this property are first in the rooms, they are very small. The air-conditioner barely worked, the beds were super hard and uncomfortable. There is no room service or WiFi. They have a kids club with no supervision. The food at the restaurants was very mediocre. Plates forks spoons cups were sometimes unavailable for 5 minutes at a time. Most of the staff members did not understand English. The nighttime entertainment was unenthusiastic. They are unlimited vacation club that they offer people are rude and Unloyal and dishonest. Beach towels were sometimes not available and we had to wait hours at a time to get new ones. The food quality was very limited. I’ve been to many hotels in many different countries. I’ve also stayed at many Occidentals and by far I will have to say this has to be the worst one.

Amazing staff make this resort awesome!
_ginaross2016, Bellevue, Nebraska
Wed Jul 18 12:52:20 EDT 2018
Very clean resort, amazing staff, entertainment department is so hard working - they take the time to learn your name, get people involved in activities and are very high energy. The staff was my favorite part of the trip! Breakfast in main buffet is not the best, however the lunch buffet by the pool is great!

Never Again...
manuelabatkovic, San Ramon, California
Wed Jul 18 12:06:35 EDT 2018
The stay was average on all counts...the food was average, the drinks were average, the whole experience was average. Would i ever come back? No. The rooms are extremely small and not at all like the pictures portray. We had to beg for a suite and thankfully they were able to accommodate us otherwise it would have been horrible. The staff is wonderful and helpful and kind. The bathrooms were the worst thing of all.. unfinished tiles, dirty corners, peeling tubs and sinks, ants all over the place, and the worst...brown water coming out of the sink and tub faucets. The pool was ok, but the activities were great and again, the staff couldn't be better. Another disappointing thing was the ocean...it was filthy with seaweed. You couldn't swim how dirty it was...and if you ventured out to the deep, you had a good chance of getting your head knocked off with a speeding jet ski or boat flying by. We stayed at Playa del Carmen a couple of times before...this was by far the worst experience all around.

Short but nice stay at Allegro Playacar
CAPS2000, Toronto, Canada
Wed Jul 18 11:42:21 EDT 2018
The hotel is located in a very safe area. The staff is very friendly and helpful. The beach is Ok but there was a LOT of see-weed. Fortunately, we spent most of the time doing excursions, so..it was not a big deal but if you are going for the beach you might end up disappointed. The hotel is small, nice, walkable. The downside is that there are not too many restaurants or food options in the hotel. So, if all you need is a clean place to stay with food included and all you can drink, where staff is nice. THat place is Ok for you. If you want a fancier place with a lot of different food options, etc...you might want to consider a different hotel.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe