Cancun

Allegro Playacar


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Allegro Playacar Resort is situated on the best stretch of white sand beach in Playa del Carmen. This family friendly, all-inclusive resort is surrounded by lush, tropical gardens looking out to the crystal clear waters of the Mexican Caribbean. This resort is ideal for small groups, family reunions, and gatherings. Allegro Playacar Resort is located approximately 40 miles from Cancun International Airport.

Features include unlimited meals, snacks, and beverages at four restaurants and four bars. Enjoy the disco, three swimming pools, tennis, basketball, and volleyball. Non-motorized watersports include scuba diving lessons. Young vacationers will love the Kids' Club, offering supervised activities away from mom and dad. After sunset, Allegro Playacar Resort's nightly entertainment includes local talent, staff shows, and a weekly Manager's Cocktail Party.

Find more information about Occidental Hotels & Resorts.

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HOTEL LOCATION
This beachfront resort is located 10 minutes away from the quiet village of Playa del Carmen, and 40 miles south of Cancun International Airport.
Address: HOTELERO NO. 7
DESARROLLO PLAYACAR PLAYA DEL CARME
QR

MX
Local Phone: 011-52-984-873-0
Toll Free Phone: 1-800-858-2258
Fax: 52-984-87-3078
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (1 mile)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Golf: NEARBY
Playacar Golf Club - 1/4 mile away
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202-yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Archery, Shuffleboard
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Allegro Resort is composed of charming thatch-roofed villas that combine an exotic Polynesian touch with the comforts of home. Set within a tranquil environment full of vegetation and Caribbean flavor, the resort offers 300 air-conditioned rooms. Because the villas are centralized in the midst of a very lush, tropical garden area, the guests are able to enjoy a laid back and relaxed atmosphere. Features include unlimited imported & domesticdrinks, nightly entertainment, and daily activities. Beach: The Allegro Playacar is situated on a long white sand beach with clear, calm waters, considered among the finest in the Caribbean. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 300
Year Opened: 1993 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets allowed, and white shoes are required on the tennis courts. Men are required to wear collarshirts and dress slacks, casual elegant dress codes applies to women. Spring Breakers require a deposit per person upon check-in.
ROOM TYPES
SUPERIOR ROOM
378 sq.ft, 1 King size or 2 dbls, Balcony with Hammock, Located close to beach, Satellite TV, Minibar, coffee/tea maker, Safe deposit box, Bathroom with tub and shower, Iron & ironing board, Hairdryer, Cribs available upon request.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer
SUPERIOR PREMIUM ROOM
Guest rooms feature one king or two double beds and are closer to the beach or swimming pool. All rooms have individually controlled air conditioning, ceiling fan, color satellite TV, private bathroom with tub and shower, iron/board and coffee pot.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer

OTHER INFO
Cribs are available on request.
DINING
Allegro Playacar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All
There are 4 Restaurants at Allegro Playacar:
La Troje - A casually elegant a la carte restaurant serving Mexican specialties. Reservations are required.
Snack Bar - Lunch buffet, bar and late night fare.
The Buffet - An International buffet restaurant with different theme nights, dress is casual, newly renovated with air-conditioning.
The Pizzeria - A casually elegant a la carte restaurant serving Italian specialties. Reservations are required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities Program hosted by recreation staff in a variety of languages, basketball, volleyball, water polo.
Nightly Activities & Entertainment:
Nightly Entertainment with local talent and staff shows, weekly Manager's Cocktail Party.
CHILDREN'S PROGRAMS
The supervised activities program includes games, dancing, painting, etc. Available from 9:00 a.m. to 5:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
325 Recommend
325 past Apple Vacationers would recommend Allegro Playacar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4467reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
April 02 to April 16 Nice Vacation
clement b, Campbellton, Canada
Wed Apr 26 16:14:38 EDT 2017
In just a few words this hotel is great. The rooms are nice and clean, the food is good, the service is exellent. Its not to big and easy to get around it. Nice place to shop across the street 2 minutes away .Free wifi at Star Buck 2 minutes away. Close to 5th avenue 15 minutes walk. The hotel is in a great location and the beach is also beautiful.The animation team will keep happy with all there games etc,,A special thank you to Victor and his animation team, there doing a great job. And a special thank you to Gabrilla, the bar tender Nestor and the server at buffey Alex,Moise and Isaac. I would recommend this hotel to anybody. We were a group of 18 and everybody enjoy themselves. Thank you once again. Great team....

Wonderful time at Allegro Playacar.....
wilson2274, Massachusetts
Tue Apr 25 09:09:29 EDT 2017
Just returned from a 4 night stay at Allegro Playacar and hope to return again. Staff- they make you feel so at home. From the waitstaff(Isaac was our guy) to the animation staff at the beach and pool-such hard working, dedicated people who can't do enough to make you comfortable. Rooms-we were in bld 51 right near the pools and location was perfect. Not even a minute walk to get to the beach. Rooms were immaculate and fresh and new and beds were so so comfy. Shower was so roomy and bright. Only complaint was with the thatched roof I could hear the person in the adjacent room coughing all night which was strange but not too bothersome. Grounds-magnificently kept and nicely lit at night. Pools-so so pretty with the new blue tiles especially at night. The front pool by the beach was so lively during the day but seemed to be a bit crazy by late afternoon so we spent some time at the quiet pool which was very relaxing. Water was so clean and perfect temp. They even had a foam party one day which was a lot of fun. Beach-best beach in Playacar-period. Have been to Playacar many times and have never seen beach looking so good in spite of the seaweed situation of which there was none while we were there. Very very wide and plenty of room to spread out so that you didn't feel like you were on top of people. More than enough lounge chairs(which are brand new on the right side of the pool). I just wish there was a bit more shade but we just moved from sun to shade when we had to. Food-we loved the breakfast buffet-great omelet station and many other foods to chose from-even a fresh juice bar. Lunch by the beach was terrific-on Sunday they made a huge paella for all to share. We only ate dinner at the buffet once which was ok-lots of the same stuff that they serve at lunch. We had dinner at the Italian and Mexican a la carte's which was really good-wonderful osso bucco and filet mignon and Chilean sea bass as options. Overall, a great experience at the Allegro and cant wait to return!!

Even Better
footballboy, massachusetts
Mon Apr 24 04:01:46 EDT 2017
We have stayed with Occidental Allegro many times and still enjoy everything they have to offer. In the near past there have been lots of improvements made to the resort, some of them are physical property and some with the staff. The buildings have been refurbished with new concrete and steel stairs. These stairs and railings fit in nicely with the architecture of the buildings and grounds. The rooms now have new AC with digital ATC. The units run quietly while reducing the humidity for comfortable sleep. Other physical changes were the widening of the walkways and new appliances in the buffet restaurant to keep the food warm and comply with "Serve-Safe" standards. Many new palm trees have been added on the beach to replace the palapas. You will also find lots of shade alongside of both pools with the addition wooden structures that have fabric woven among the horizontal supports to help with the shade and air flow. We were told that other planned additions were a water park area similar to the property in Cozumel and a fitness center. We have always found the staff at the Allegro to be very attentive, polite and professional. With the new ownership we still received the same great service plus a little bit more. There were more people helping to manage some of the very busy times. Adrian Sanchez Hernandez was always present to help insure that the well trained staff had everything they needed to make your time spent with them enjoyable. He accomplished this in a very quiet manner. Some of the staff that we have met in earlier visits were still there and would like to thank Isaac, Juan and Ricardo for making us feel very welcome and comfortable. Another addition to the staff was Claudia. She would help manage the noon buffet area and calmly remind some of the guests of the dress code in the restaurant by explaining the code and also showing them a picture of what was expected. Thank you to these members of the Occidental Allegro staff, along with all the other Occidental Allegro staff members for making our visit so comfortable. We stayed in our Occidental Allegro First Club section of the resort. All the rooms were very clean, comfortable and well cared for daily as well as the grounds. We did notice that many of the newer service carts had pneumatic wheels to help with any noise issue of transporting food and materials. We did get to see German, Kinga (with Nikko) for the first time in about three years and it was a happy reunion. They make you feel like friends that you haven't seen in awhile and glad you are seeing them again. In the First Club area one thing has NOT changed at all, and that is the professionalism and feeling of friendship extended by Jessica, Saria, Santigo, Jose and the new additions of Elizabeth and Julio. We have to thank these people for all their help in making our stay to be so warm and memorable. We are looking forward to seeing you again next year and hopefully having a longer time to stay.

A fantastic overall family holiday
Hermione1Pask, Brighton and Hove, United Kingdom
Sun Apr 23 11:48:37 EDT 2017
From arrival to departure the staff at this hotel offered excellent, friendly and helpful service. The entertainment/animation staff were outstanding, especially Alejandro, Fernando, Mario, Victor, Miguel, Roberto and Zamba, providing non stop activities for the whole family. Overall the buffet food was good but trying to book at the a la carte restaurants was time consuming and seemed disorganised with ever changing rules. However, the staff by the poolside and lunch buffet seemed to work tirelessly.The rooms were immaculate and cleaned to a high standard everyday. One thing that really needs to be addressed is the way in which people are approached by the 'Occidental Vacation Club' which in fact is just a timeshare. Advice : do not go for the complimentary breakfast as its just a presentation to join their 'first club' (timeshare). If you do join and want to cancel you must do so within five days of starting the contract, put it in an email referencing cancellation clause 29 and personally deliver it to the operations manager of the occidental club and copy in Profeco (Mexican legal support). Overall our stay was extremely positive and we had an amazing time thank you to all the staff, we would not hesitate to recommend this hotel!

Overall, disappointing resort although most staff tried hard to offer tourists a positive experience
384angelan, Edinburgh
Sat Apr 22 10:02:08 EDT 2017
We stayed in this resort for 14 nights over Easter and prompted this review - first time ever I have written a negative report. Rooms very small and thatched roofs leak when rains, bathrooms need upgraded! Beds comfortable but same duvet for 2 weeks, sheets changed daily. No Wi-Fi in 4* accommodation so require to pay even to use in public areas and only allowed 2 devices! Food in buffet restaurant poor and same thing every night, breakfast and lunch acceptable. A La Carte restaurants average (best one Oriental, worst Mexican). Staff on reception require to go on customer service course, however worst scenario for us was being pestered every day for 2 weeks to attend a "1.5 hr breakfast which was actually a half day timeshare presentation by Barcelo hotels" - atrocious that the hotel allows this to happen in the reception area. Golf at nearby Hard Rock was prohibitively expensive and did not welcome tourists. Animation staff, especially Fernando and Roberto were excellent and waiting staff also friendly. Location good/close to 5th Ave shopping which is mediocre and right on the beach if you enjoy watersports. All in all, we were not impressed at all with the Allegro so my advice is choose an alternative. No one asked for feedback regarding our experience there and I suspect I know why!



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