Cancun

Allegro Playacar


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Exceptional Value!
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Allegro Playacar Resort is situated on the best stretch of white sand beach in Playa del Carmen. This family friendly, all-inclusive resort is surrounded by lush, tropical gardens looking out to the crystal clear waters of the Mexican Caribbean. This resort is ideal for small groups, family reunions, and gatherings. Allegro Playacar Resort is located approximately 40 miles from Cancun International Airport.

Features include unlimited meals, snacks, and beverages at four restaurants and four bars. Enjoy the disco, three swimming pools, tennis, basketball, and volleyball. Non-motorized watersports include scuba diving lessons. Young vacationers will love the Kids' Club, offering supervised activities away from mom and dad. After sunset, Allegro Playacar Resort's nightly entertainment includes local talent, staff shows, and a weekly Manager's Cocktail Party.

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HOTEL LOCATION
This beachfront resort is located 10 minutes away from the quiet village of Playa del Carmen, and 40 miles south of Cancun International Airport.
Address: HOTELERO NO. 7
DESARROLLO PLAYACAR PLAYA DEL CARME
QR

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Local Phone: 011-52-984-873-0
Toll Free Phone: 1-800-858-2258
Fax: 52-984-87-3078
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (1 mile)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Golf: NEARBY
Playacar Golf Club - 1/4 mile away
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202-yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Archery, Shuffleboard
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Allegro Resort is composed of charming thatch-roofed villas that combine an exotic Polynesian touch with the comforts of home. Set within a tranquil environment full of vegetation and Caribbean flavor, the resort offers 300 air-conditioned rooms. Because the villas are centralized in the midst of a very lush, tropical garden area, the guests are able to enjoy a laid back and relaxed atmosphere. Features include unlimited imported & domesticdrinks, nightly entertainment, and daily activities. Beach: The Allegro Playacar is situated on a long white sand beach with clear, calm waters, considered among the finest in the Caribbean. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 300
Year Opened: 1993 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets allowed, and white shoes are required on the tennis courts. Men are required to wear collarshirts and dress slacks, casual elegant dress codes applies to women. Spring Breakers require a deposit per person upon check-in.
ROOM TYPES
SUPERIOR PREMIUM ROOM
Guest rooms feature one king or two double beds and are closer to the beach or swimming pool. All rooms have individually controlled air conditioning, ceiling fan, color satellite TV, private bathroom with tub and shower, iron/board and coffee pot.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer
SUPERIOR ROOM
378 sq.ft, 1 King size or 2 dbls, Balcony with Hammock, Located close to beach, Satellite TV, Minibar, coffee/tea maker, Safe deposit box, Bathroom with tub and shower, Iron & ironing board, Hairdryer, Cribs available upon request.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer

OTHER INFO
Cribs are available on request.
DINING
Allegro Playacar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All
There are 4 Restaurants at Allegro Playacar:
The Buffet - An International buffet restaurant with different theme nights, dress is casual, newly renovated with air-conditioning.
The Pizzeria - A casually elegant a la carte restaurant serving Italian specialties. Reservations are required.
La Troje - A casually elegant a la carte restaurant serving Mexican specialties. Reservations are required.
Snack Bar - Lunch buffet, bar and late night fare.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities Program hosted by recreation staff in a variety of languages, basketball, volleyball, water polo.
Nightly Activities & Entertainment:
Nightly Entertainment with local talent and staff shows, weekly Manager's Cocktail Party.
CHILDREN'S PROGRAMS
The supervised activities program includes games, dancing, painting, etc. Available from 9:00 a.m. to 5:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
325 Recommend
325 past Apple Vacationers would recommend Allegro Playacar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5199reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
This was our second visit to this resort
DOUGLAS V.
Feb 16 2017
We stayed at Allegra Playa Car in 2015. Since then there have been some updates, which were all very nice with the exception of the removal of the grass umbrellas on the beach. They were replaced with palm trees. We appreciated not being attacked by time share people. They now approach it as a vacation club, with much less aggression. The entertainment staff is not as good as back in 2015. The resorts in the area usually put on a nice super bowl evening. All the bars on 5th avenue were running the super bowl on an English speaking channel. They really dropped the ball on it this year. Victor chose to run the biggest night of American football in Spanish. All of the audience with the exception of about six people spoke English. During the commercials they would turn up the lights so you could not see the screen so Victor could play football trivia games with the audience. One time, they turned up the lights while the kicker was going for the extra point. Some of the entertainment staff were much friendlier than others. Some would not even make eye contact.
Customer Rating: 

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Review of Allegro Playacar
JAYNE R.
Feb 08 2017
The wait-staff was excellent. The great ones remembered us from day-to-day. The beach was awesome!!! The front desk staff was not all that helpful. The "concierge" only wanted to sell us a timeshare. Our bathroom smelled like a sewer and the bath water came out brown each time we turned it on. There were certain areas of the grounds that always smelled like sewer and the public bathrooms were gross. The buffet was ok but we did not enjoy any of the restaurants. The entertainment was so-so; there was even a time when they stopped translating in English because there weren't enough Americans and Canadians in the audience. That was a little frustrating.
Customer Rating: 

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troublsome
RITA S.
Jan 19 2017
we had trouble with our room the first and second night. once we overcame the room issues the resort was great. I understand the resort had some remodeling done. the room I was in should not have been listed as available. The resort was able to find me a more accommodating room.
Customer Rating: 

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Allegro Playacar
KEVIN H.
Jul 23 2016
Facility was worn and dirty, swimming pools were filthy and had no filtration or water treatment, swim up bar was controlled by ignorant parents with toddlers sitting at the bar all day, the food service was poor quality, nothing like our previous trips to this area, witnessed a child pissing in pool after parent removed diaper, air conditioned spaces weren't air conditioned, entertainment was lousy, people overall not courteous at all, just a cheap resort overall, wouldn't recommend it to anyone!!!!!!!
Customer Rating: 

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WON'T RETURN
KEVIN H.
Jul 13 2016
Facility is old and very worn, no upgrades, people not very friendly, food was terrible at all buffets, pool had no filtration and was filthy daily, witnessed parents allowing child to piss in the pool after diaper was removed, the best thing about this facility was the beach!!!!!
Customer Rating: 

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Decent place to stay.
TERRY C.
Jun 25 2016
Beach was nice,restaurants slow,front desk uptight and not very friendly,food decent,toliet did not work for 3 days had to fill with shower head to flush,maintenance puzzled by need of new flapper? Rooms need updated. Overall was decent place to stay but probably would find better next time.
Customer Rating: 

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bed bugs after being upgraded
DONN O.
Jun 21 2016
My wife and I arrived at our hotel the lobby was very aged the marble countertop sticky and the particular person checking Us in someone unattentive. After checking in we went to our room very dark had a smell we took a look at the sheets and there was hair on the sheets and disdain. I went to the front desk complaint about this they were very apologetic he said we will upgrade you it will be the same kind of room only closer to the beach ok. The room in the condition of the room still not good stains on the tables on the floor we had twin beds this time one had hair when did not. I told my wife I would sleep on the air bed she could have the other. She needed to leave immediately however we could not make arrangements with Apple fo leave. During the three-day period my wife experienced a lot of bed bug bites we know these are bed bugs because they're not sand fleas and looking at the conditions of the mattress how healthy they looked under the sheets with the cheap foam cushion on top it was bed bugs not mosquitoes and gnats and fleas bed bugs we even looked it up online and there were some sample pictures that matched what my wife had exactly this was pretty much torture for her. On the fourth day we were able to speak to an Apple representative and make arrangements to get out of that place we transferred next door to the Royal Hideaway Hey sister Resorts of where we were staying. We did have to pay significantly for the upgrade but it was well worth the money it was good to leave where we were. As for the Royal Hideaway perfect. Donn ovshak Oklahoma City Oklahoma USA
Customer Rating: 

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Departure Transfer Confermation
JOE R.
May 14 2016
I usually need to spend valuable vacation time on the phone to confirm my departure transfer to the airport. It would be beneficial to to streamline this procedure.
Customer Rating: 

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Great beach and resort
TIMOTHY R.
Feb 01 2016
The beach is one of the best. The food is adequate but we didn't come here for a food trip but for the sun and surf. The staff is amazing. We had to change rooms and Ivan and Ivonne were so kind and helpful and exceeded our expectations with a complimentary message. The room we were in (5711) was outstanding. I like the small feel of the resort and that it doesn't feel like a "cattle call". You get to know others because you run into them regularly.
Customer Rating: 

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Given the price it was great!
MATTHEW R.
Dec 07 2015
Great price, nice beach, nice staff, clean basic resort.
Customer Rating: 

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ANNA K.
Dec 07 2015
Overall we liked the hotel, as we stayed in similar hotel in Cozumel 1.5 years ago.. however we didn't like the constant hassle off being asked to goto a viewing off the more luxurious hotel, and every person who we talked to offered something different. Even though we agreed to go it wasn't 90 minutes it ended up being 4 hours, and we were with our autistic son. When we went to collect the day trip at the Allegro in Cozumel we were told its full and we can't get the day trip, and even the supervisor was surprised why the representative lied to us. Also the sink was leaking all over and there was mold and rust on the walls all our things were wet. We felt that this should have already been addressed thru the maid service that this was an issue. I was also not able to enjoy any diving excursions with my husband as play place staff were only available for 2 hrs.
Customer Rating: 

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TripAdvisor Traveller Reviews
Dream team
John K,
Sun Oct 22 08:59:48 EDT 2017
The dream team was incredible. Lots of fun & very accommodating. Alejandro, Fernando X 2, Manuel, Vanessa, Greta, samba, & Tina, all super nice. Made our trip !!!! The night entertainment was also very fun. We got up on stage & danced. The bar tenders were great, bringing us drinks & very polite !!!

Our getaway
sherrylyn5,
Fri Oct 20 16:51:21 EDT 2017
We stood at the Allegro for twelve days. We frequent Playa Car several times per year. Our stay is usually at a Riu, so this was a change for us. This resort is much smaller than most in Playacar. The rooms are bungalows with an outside hammock..great touch. We found the beds too hard for our likings. The beach is absolutely gorgeous and it's a 20 minute walk to 5th Avenue or a 7.00 cab ride. The food was fair/poor quality, they should incorporate chicken breast & some other carved meat into their buffett. We actually ate down town three nights just to get some decent food. As for the activities team they are great, Alejandro, Fernando. Fernanda and Mario were wonferful. They will keep you laughing and entertained. Manuela(pool bar waiter) was the best always smiling and making his way around the pool and beach area. Victor our waiter knew what we liked to drink every morning..he also got me peanut butter everyday. These people work extremely hard, we tipped everyone. It is sad to see so many people not tip them. The nightly shows were entertaining. All in all we had a good time..would we visit the Allegro again..maybe if the price was right!!

Meh...But good enough
Shannon K,
Thu Oct 19 19:03:32 EDT 2017
This is like the Toyota Camry of all-inclusives. It gets the job done, runs well enough, relatively economical. But if you're looking for "bells and whistles" and aesthetics, this is probably NOT the place. We were there on a dive trip, so our primary entertainment was the diving. If we were there for the resort, I wouldn't have been terribly pleased. But it's probably best it wasn't a super nice resort since I would have felt rather out of place dragging my smelly dive gear through people's relaxing atmosphere. Better place for partying, not honeymooning (but everyone has different preferences). Food/Drink - Pretty good food. Varied enough that everyone should be able to find something they like. Minor complaint -- there's a couple hours gap between each of the 3 meals, so if you're like me and don't eat at conventional hours of the day, you'll be hard-pressed to find anything other than old pizza. Major complaint -- as a coffee addict, I was sorely disappointed that "specialty" drinks like cappuccino, latte, etc. were not available after the breakfast hours (or they were, but for extra $...at an "all-inclusive".....) Drinks were pretty much customizable, but if you're looking for presentation, you'll be disappointed. Like I said...Toyota Camry. They had alcohol and you can get buzzed, but the drinks are served in cafeteria style plastic cups and weren't aesthetically pleasing. But hey....not a big deal. They did seem to consistently run out of Bailey's and Whiskey though. Pools - Good. I'm sure it's difficult to keep super clean with a bunch of drunk people swimming around in them, but maintenance probably could have been a bit better. Activities - Fun group of people running the activities. I think they had enough activities throughout the day to make it entertaining. Rooms - Good. I liked that they had a fridge and coffee maker in the room. Beds were a bit hard, so if you have back issues, bring something to lay on top. Our first room had a major issue, in that twice a night - around 9:30PM and 2AM - the room would fill with cigarette smoke. I woke up every night and had to sit outside the room for hours waiting for it to clear. After the 3rd night, I finally said something to the front desk and they moved us to a different room. All good after that. So I appreciate them accommodating us with that. Service - Good. Front desk, bell hops, maids, bar tenders, dining room wait staff were all good, friendly, helpful. Would I go back? Probably not. But I'm just "bourgeois" like that. ;)

Allegro Playacar
218iselam, Visalia, California
Thu Oct 19 14:34:01 EDT 2017
Great location, only a 20 minute walk to 5th avenue, wide variety of beach activites. Staff is nice and welcoming, the food is great. The rooms are clean, tv access, theatre shows were nice for all family, didnt get to try the kids club this time, great scenery!

Great, low key stay at Allegro Playacar
Lesley O, London, Canada
Tue Oct 17 14:55:08 EDT 2017
We travelled to Allegro for a week for our honeymoon Sept 30-Oct 7, 2017. The resort is very nice and clearly and the staff are extremely friendly and helpful. The food was better than expected and very tasty. We tried all the a la cartes, which were all good. The buffet always had a food variety and never for boring. This is a very relaxing resort. Not the kind of place you go to party. It is quiet small and mostly European vacationers, and not a lot of English being spoken. I would love to go back to Playacar as the community was beautiful and very safe. There is a Starbucks a 5 min walk away with free wifi. 5th ave and shopping was only a $6 cab. We loved that each room had a hammock, and we used it a lot. No complaints aside from quite a bit of rain while we we there- but that is obv not the resorts fault!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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