Allegro Playacar

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2019 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Allegro Playacar is situated on the best stretch of white sand beach in Playa del Carmen. This family friendly, all-inclusive resort is surrounded by lush, tropical gardens looking out to the crystal clear waters of the Mexican Caribbean. This resort is ideal for small groups, family reunions, and gatherings. Allegro Playacar Resort is located approximately 40 miles from Cancun International Airport.

Features include unlimited meals, snacks, and beverages at four restaurants and four bars. Enjoy the disco, three swimming pools, tennis, basketball, and volleyball. Non-motorized watersports include scuba diving lessons. Young vacationers will love the Kids' Club, offering supervised activities away from mom and dad. After sunset, Allegro Playacar Resort's nightly entertainment includes local talent, staff shows, and a weekly Manager's Cocktail Party.

Find more information about Barcelo Hotel Group.

Learn more about Riviera Maya.
This beachfront resort is located 10 minutes away from the quiet village of Playa del Carmen, and 40 miles south of Cancun International Airport.
Address: HOTELERO NO. 7

Local Phone: 011-52-984-873-0
Toll Free Phone: 1-800-858-2258
Fax: 52-984-87-3078
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (1 mile)
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Playacar Golf Club - 1/4 mile away
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202-yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: mandatory
Lessons Available
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Archery, Shuffleboard
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The Allegro Resort is composed of charming thatch-roofed villas that combine an exotic Polynesian touch with the comforts of home. Set within a tranquil environment full of vegetation and Caribbean flavor, the resort offers 300 air-conditioned rooms. Because the villas are centralized in the midst of a very lush, tropical garden area, the guests are able to enjoy a laid back and relaxed atmosphere. Features include unlimited imported & domesticdrinks, nightly entertainment, and daily activities. Beach: The Allegro Playacar is situated on a long white sand beach with clear, calm waters, considered among the finest in the Caribbean. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 300
Year Opened: 1993 Credit Cards: Visa, Master Card, American Express
No pets allowed, and white shoes are required on the tennis courts. Men are required to wear collarshirts and dress slacks, casual elegant dress codes applies to women. Spring Breakers require a deposit per person upon check-in.
378 sq.ft, 1 King size or 2 dbls, Balcony with Hammock, Located close to beach, Satellite TV, Minibar, coffee/tea maker, Safe deposit box, Bathroom with tub and shower, Iron & ironing board, Hairdryer, Cribs available upon request.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Guest rooms feature one king or two double beds and are closer to the beach or swimming pool. All rooms have individually controlled air conditioning, ceiling fan, color satellite TV, private bathroom with tub and shower, iron/board and coffee pot.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer

Cribs are available on request.
Allegro Playacar features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All
There are 4 Restaurants at Allegro Playacar:
The Pizzeria - A casually elegant a la carte restaurant serving Italian specialties. Reservations are required.
La Troje - A casually elegant a la carte restaurant serving Mexican specialties. Reservations are required.
Snack Bar - Lunch buffet, bar and late night fare.
The Buffet - An International buffet restaurant with different theme nights, dress is casual, newly renovated with air-conditioning.
Daily Activities & Entertainment:
Daily Activities Program hosted by recreation staff in a variety of languages, basketball, volleyball, water polo.
Nightly Activities & Entertainment:
Nightly Entertainment with local talent and staff shows, weekly Manager's Cocktail Party.
The supervised activities program includes games, dancing, painting, etc. Available from 9:00 a.m. to 5:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
325 Recommend
325 past Apple Vacationers would recommend Allegro Playacar to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6995reviews
What to expect

Apple Vacations Traveller Reviews
Mar 13 2019
The beach was laden with seaweed....amstar rep was hard o find.....
Customer Rating: 

no title
Jan 07 2019
This was our fifth time staying here and prior to this stay< we experienced no issues.. However, this time we had some issues with the rooms: water leaking from above and no AC.. The staff did their very best to rectify the problems.. we were upgraded to a suite. We feel the staff went above and beyond to make our stay comfortable. I would return.
Customer Rating: 

Jul 23 2018
the bed was very uncomfortable , the waiter service at the restaurants was poor, the food was not good there was time when the chicken was under cooked and still raw. the kids club was not supervise the kids wsa allowed to leave without any staff knowing, there was no singed in and out forms for parents when they are dropping off their kids. I left some my daughter diamonds earing in my safe I called soon as I realize I did. every Time I called they would put me on hold and after while the would hung up. I literally called the resorts 10 time that day before I left the country
Customer Rating: 

tres amigos
Apr 05 2018
this was our third stay at this resort..we love the quietness of a smaller resort.. the food, service and staff are awesome.. the only complaint is there is not a gym or a workout facility on the property. a suggestion is to perhaps give a pass to use the neighboring gym at the royal hideaway.
Customer Rating: 

Relaxing time in Paradise
Dec 13 2017
This resort is clean and relaxing. The low key small scale of it makes it very appealing. If you want a relaxing vacation this is the place for it!!
Customer Rating: 

This was our second visit to this resort
Feb 16 2017
We stayed at Allegra Playa Car in 2015. Since then there have been some updates, which were all very nice with the exception of the removal of the grass umbrellas on the beach. They were replaced with palm trees. We appreciated not being attacked by time share people. They now approach it as a vacation club, with much less aggression. The entertainment staff is not as good as back in 2015. The resorts in the area usually put on a nice super bowl evening. All the bars on 5th avenue were running the super bowl on an English speaking channel. They really dropped the ball on it this year. Victor chose to run the biggest night of American football in Spanish. All of the audience with the exception of about six people spoke English. During the commercials they would turn up the lights so you could not see the screen so Victor could play football trivia games with the audience. One time, they turned up the lights while the kicker was going for the extra point. Some of the entertainment staff were much friendlier than others. Some would not even make eye contact.
Customer Rating: 

Review of Allegro Playacar
Feb 08 2017
The wait-staff was excellent. The great ones remembered us from day-to-day. The beach was awesome!!! The front desk staff was not all that helpful. The "concierge" only wanted to sell us a timeshare. Our bathroom smelled like a sewer and the bath water came out brown each time we turned it on. There were certain areas of the grounds that always smelled like sewer and the public bathrooms were gross. The buffet was ok but we did not enjoy any of the restaurants. The entertainment was so-so; there was even a time when they stopped translating in English because there weren't enough Americans and Canadians in the audience. That was a little frustrating.
Customer Rating: 

Jan 19 2017
we had trouble with our room the first and second night. once we overcame the room issues the resort was great. I understand the resort had some remodeling done. the room I was in should not have been listed as available. The resort was able to find me a more accommodating room.
Customer Rating: 

Allegro Playacar
Jul 23 2016
Facility was worn and dirty, swimming pools were filthy and had no filtration or water treatment, swim up bar was controlled by ignorant parents with toddlers sitting at the bar all day, the food service was poor quality, nothing like our previous trips to this area, witnessed a child pissing in pool after parent removed diaper, air conditioned spaces weren't air conditioned, entertainment was lousy, people overall not courteous at all, just a cheap resort overall, wouldn't recommend it to anyone!!!!!!!
Customer Rating: 

Jul 13 2016
Facility is old and very worn, no upgrades, people not very friendly, food was terrible at all buffets, pool had no filtration and was filthy daily, witnessed parents allowing child to piss in the pool after diaper was removed, the best thing about this facility was the beach!!!!!
Customer Rating: 

Decent place to stay.
Jun 25 2016
Beach was nice,restaurants slow,front desk uptight and not very friendly,food decent,toliet did not work for 3 days had to fill with shower head to flush,maintenance puzzled by need of new flapper? Rooms need updated. Overall was decent place to stay but probably would find better next time.
Customer Rating: 

TripAdvisor Traveller Reviews
Can't wait to go back! Beautiful gardens! Friendly staff! Beachfront! Clean!
Giolitsa, Paphos, Cyprus
Thu Mar 21 09:15:25 EDT 2019
We liked everything!! The resort was clean, in front of the beach, with beautiful gardens! The pools were very nice, especially the one with the bar. The food was very good. Especially breakfast! Very good qualty! Friendly staff and cute bungalow! The only negative, u have to pay for wifi. But who cares, instadetox :)

Another amazing time
boomboybc, Kingston, Canada
Thu Mar 21 06:52:05 EDT 2019
Well this was our second time at this resort and we have stayed at the other allegro in Cozumel which pretty much mirrors this one. We love this resort because it is small and has a wonderful authentic Mexican feel. Everything is a very short walk away and the beach is amazing... we walk the beach every morning and in my opinion this is the nicest section of beach between the pier in Playa del Carmen and the Sandos at the other end. The guys on the beach worked tirelessly to keep the seaweed at a minimum and we swam everyday. The staff here also are great, always smiling and happy. I can’t remember most names but a special shout out to Ricardo by the pool who always knew our drinks. Our room was on the top floor and was always clean and fridge well stocked with flowers on the bed. This resort may not have all the amenities and activities of others but if you want to relax and enjoy a beautiful place this is a great option..we will return.

Disapponting spending 20th Anniversary
MaxineKeizerWentzell, Bridgewater, Canada
Thu Mar 21 06:00:47 EDT 2019
The resort it self was good but front desk management needs a lot of improvement. It was our time there and will not go back. When we arrived at 11 o'clock was not ready. They told us it would not be ready until 3 o'clock. They sent us over to the courtesy room to get changed. Come 3 o'clock the room was still not available it was hot. We were very tired and was sleeping on chairs outside by lobby. My husband went to them and requested to see when we were able to get our room. They told them the rooms were not ready. Our friends was with us, it there first trip to Mexico. We had a very long flight and was vey tired. We were very upset. We had request a room by the ocean or pool but we did not get it. I was talking to Ferando the week before we left on the 13th. He had told me that we had to pay for extra charge and then I asked him what was available, he told me 41 was. so I had told him, we would take it. Thinking we had building 41 but when they gave us 38, we were suppose to have rooms close to our friends, upper level because my husband has anxiety for being closed in place. We did not get our key until 430. When they took us there we very upset and tired it was not building 41. So took us down and gave us keys and took us behind the building looking at another one building 37. We told did not want it. We requested to move to another resort but travel agent was not there, so we took our rooms. My friends was in front of building and we were behind. The building 41 was not available until two days later. So said we stay there until the next day. Loise was the our coincerage for the hotel, he had asked us if we would like to meet him at 830 for breakfast to talk to him. Thinking we were going to be on the resort for breakfast. He sent us to another repersentive for membership for Barcello. They took us for a drive down to one of there resorts, Oceantile resort, 30 min from us. When we got there she was showing us the other resort we were not interested but she continued. We requested to go back on resort, she was very pushie and did not like her. We wanted to return to the resort. We thought we were going over to the royal hide away for breakfast. but ended up down 30 mins away. Our friends were sick from being over tired from trip and they did not go with us. We were very upset about this. We were not interested to be a member. My friends and husband decided to stay for the week. The maids were very good, made sure your rooms were clean dailey. Food were good, never went hungry. The speciality food was.

Great hotel with lovely, friendly staff!
mina_khat80, London, United Kingdom
Thu Mar 21 03:45:13 EDT 2019
My friend and I stayed at this hotel between 02 March and 09 March 2019. We had a late arrival and the reception staff were polite and friendly. However, we found that the agency we booked through (via BA website) had overbooked at the hotel and therefore the hotel had no record of our booking. Naturally, this was really upsetting and spoiled the beginning of what should have been a relaxing holiday. But despite the wobbly start, the staff tried their best to resolve the problem - in particular, Cristina the manager was really helpful and quickly arranged a late night meal and temporary room for us. The next morning, we were moved to a more suitable room which we were really happy with. Cristina was really warm and friendly and she always made sure we were happy and asked how things were going. She really went out of her way to make us feel welcome. The room facilities were good although the standard Wi-Fi charge is extortionate! We are from London and pretty much all hotels in Europe offer free Wi-Fi so the $12 per day charge was not justifiable! Our stay after this little hiccup was amazing - the hotel was so relaxing, there were plenty of facilities such as basketball and tennis courts, aqua aerobics, lots of activities by the pool (the DJ and the activities guys were really energetic and enthusiastic and got everyone in the holiday spirit). There were also other beach activities available to book such as parasailing, snorkelling etc. We even booked our tours with them – there was a German lady at the towel desk who booked the excursions for us, she was really informative and really nice and friendly. We snorkelled with turtle and stingrays which was an amazing experience and we swam in the Dos Ojos cenote which was a real experience. We parasailed over the Caribbean Sea - fantastic experience! The restaurant staff were very friendly and greeted everyone with smiles and offers of drinks regularly. The food was good at lunch more than dinner but there was a wide variety – my friend is a vegetarian and there was plenty for him to eat. The hotel also had a small shop where you can buy souvenirs. Overall, we had a great holiday – the hotel and the staff really made the difference. It is a really lovely hotel with beautiful surroundings and we would recommend it to anyone looking to stay in the Playa Del Carmen area.

We will definitely come back!
Wed Mar 20 13:46:20 EDT 2019
We had a 7 night stay at allegro playacar and we will definitely be coming back. When we arrived the staff greeted us with smiles and were efficient at checking us in as fast as they could. Our room was superb, extremely clean and spacious, and we had our own balcony with a hammock. Although the beds are a bit stiff, I had great sleeps and woke up without a sore back. Our rooms were tidied daily and they were quick to fill our mini fridge with water bottles and fix any issues we had in the room(the toilet handle came loose and didn’t work properly) In order to get a chair by the activity pool under the canopy you need to reserve them quite early in the morning (8am) or else you have no option but to sit at the other pool (no activities) or the beach (with no umbrellas, only palm trees to block the sun) The days can be filled sitting by the activity pool as they have activities running from 10 am-4pm. If sitting by the pool/ beach is getting old. You can walk 6 minutes to a mini strip mall where there are shops and a Starbucks. It is only a 20 minute walk in the opposite direction from the hotel to 5th Avenue, where there are amazing restaurants, shops and souvenirs huts. The food at the resort was great. It was inconvenient lining up at 9 am to reserve a table at one of the 3 themed dinners but the breakfast and lunch buffet never disappointed, where the dinner buffets were a hit and miss. There were tons of options to choose from and the serving staff was attentive. Every evening there was a show and in particular the Michael Jackson tribute was exceptional! Special shoutout to Alejandro, the entertainment coordinator who kept the energy high!!

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