One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. Gift beach bag and no check-in/check-out times available for select upgraded room categories. Restrictions apply.
2020 Resort Added Values
Unlimited worldwide calls, welcome bottle of tequila, complimentary Thalasso seawater experience, 24-hour laundry service and catamaran sunset sail.
Golf: One complimentary round of golf per person, per day, restrictions apply).
Honeymoon: Receive The Art of Romance Honeymoon Package complimentary with 7 night stay in the minimum room category (restrictions apply*).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this Rainforest Alliance Verified property has reduced more than 50% of its diesel consumption and lowered electric consumption at peak hours. Pollutant emissions have also been reduced, along with detergent consumption due to laundry equipment replacement.
*This package is complimentary and also applies for anniversaries. The Gift of Love Wedding Package and the Art of Romance Honeymoon Package cannot be combined to receive both complimentary, nor can the spa discount be combined with other spa promotions or offers. Package and pricing are subject to change without notice. All taxes and gratuities are included. To receive the package complimentary, couples must stay within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price. The private catamaran sail is not included. If the couple receives the package complimentary and wishes to add-on this private sail, a cost of $565 (per couple) will be incurred for an hour and a half sail or $375 (per couple) for a one hour sail. Please indicate preference when booking.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2962 reviews
Not what I expected
Pros: Really nice people, great staff Lovely spa with very good massages & hot/cold circuit experience Loved our room with the oceanfront terrace Peacocks Beautiful beach, nice for short walks Relaxing pool area No kids the week we were there (the resort doesn’t have activities for kids even though it’s not adults only) Cons: Really bad food Limited food options, and barely any healthy options Small gym with old equipment - not clean either One very low intensity yoga class a day that they host on concrete with a view of an alley - no other fitness options Nice restaurant is closed most nights with no schedule posted Included golf is for an inland course by the airport Tennis court with old equipment (bring your own racquets and balls if you want to play!) I think I would have been less disappointed if they didn’t bill themselves as a wellness resort. Unless you count alcohol and French fries as wellness, they’re missing the mark.
Did Not Disappoint!
We are looking forward to our next trip to this resort. From start to finish is was wonderful. Check in was quick and painless - pleasant actually. It included a quick golf cart tour of the resort so that we did not miss any of the amenities. Our suite was well appointed and well kept with an old world charm. To be clear, the room was very comfortable and clean with one large terrace and an additional balcony, both with excellent views and sounds of the ocean. The room was made up daily, with lots of towels and toiletries. There was also an excellent turn down service each evening. The room was not modern in it's decor but it was lovely. All of the staff was friendly, efficient, very helpful and those we saw regularly remembered our names. The food was excellent. It did not matter which restaurant that you went to or if you ordered and had it delivered to the pool. We did not order room service but heard from others that the experience was lovely. The food was delivered in a timely manner, very good and set up so that the experience was special. We participated in yoga and aqua fitness each day and we really enjoyed it. There were many other daily activities, both included in the cost of the vacation and for a fee. The beach was very clean and we enjoyed walking on it. The winds were quite strong when we were there so we did not swim in the ocean but the winds provided a great breeze in the afternoon sun. During the evening there were some very talented musicians who travelled from restaurant to restaurant to perform. We also enjoyed seeing all of the animals around the resort each day. This is a special place. Special thanks to Daniel our yoga instructor, Eduardo, Fernando and Daniel from the Hippo bar, Jorges from Kaax, and Salvador who we saw and spoke with more than any other general manager at any resort we've been to. This was not because there were issues but because he was always present ensuring that both guests and staff had everything they needed. Thank you for a lovely vacation.
Zoetry Location #2 - SUCCESS!!!
We've stayed now at 2 different Zoetry resorts, and love them both! While we love the vibe of being on Isla Mujeres at Zoetry Villa Rolandi, we also loved our stay at Zoetry Paraiso De La Bonita this month.
Enjoyed it all!
Sad to say my review from last year never posted. I used the link in my email and never checked until today - so here it is again as I want to make sure the staff are recognized. We stayed January/February 2019, however date selection only goes back to March 2019. This was our first Zoetry experience but will not be our last. Ten days of complete pampering. We enjoyed everything about the resort. The temazcal was amazing! Super Bowl event was fun and enjoyable albeit my team didn't win! Service was top-notch. Cesar, Mildred, Hector and Carlos at Kaax, Aurielio in the library. Antonio, David and Julio at the pool/beach. Christian from Room service as well. Can't forget Omar!! We hope to return soon.
The property is quiet, relaxing, and the food is very good --selection is limited. Everything is very clean except for our guest room and their "library". There was a very bad odor in both and our room had mold on all the bathroom fixtures. They did offer to move us, but to the farthest room -the very last one on property, it would have been at least a 10 minute walk or a call to bellman to come get us with a golf cart. We refused to move and did put up with a smelly room and mold for 2 weeks--unacceptable. That was the only problem--the staff is wonderful-they cannot do enough for you!
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319