2019 Exceptional Values
Extra Values: Unlimited worldwide calls, welcome bottle of tequila, complimentary Thalasso seawater experience, 24-hour laundry service and catamaran sunset sail. Apple Leisure Group Exclusive: Free non-stop private transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Honeymoon: Receive The Art of Romance Honeymoon Package complimentary. This honeymoon package is complimentary when booked with a Romance Oceanfront One-bedroom Suite with Plunge Pool or higher category for a minimum length of 7 nights (restrictions apply*).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this Rainforest Alliance Verified property has reduced more than 50% of its diesel consumption and lowered electric consumption at peak hours. Pollutant emissions have also been reduced, along with detergent consumption due to laundry equipment replacement.
*This package is complimentary and also applies for anniversaries. The Gift of Love Wedding Package and the Art of Romance Honeymoon Package cannot be combined to receive both complimentary, nor can the spa discount be combined with other spa promotions or offers. Package and pricing are subject to change without notice. All taxes and gratuities are included. To receive the package complimentary, couples must stay within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price. The private catamaran sail is not included. If the couple receives the package complimentary and wishes to add-on this private sail, a cost of $565 (per couple) will be incurred for an hour and a half sail or $375 (per couple) for a one hour sail. Please indicate preference when booking.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. o Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2746 reviews
Amazing Wedding Weekend!
We got married here in May and it was an amazing weekend! Our wedding weekend was incredible thanks to the wonderful staff and accommodations at Zoetry. There were so many special touches that made our weekend perfect. Faride in particular was such a gift for us, very helpful in guiding our plans for the weekend in advance, available around the clock when we arrived and quick to resolve any issues that came up. She went above and beyond to make everything we wanted or requested happen. Luis was also amazing! He oversees all of the food services and did an incredible job meeting all requests and needs of our group. One small example, which really meant a lot to me was he researched a traditional drink from my home country and served it to our whole group during our welcome reception. Such thoughtful attention to detail! All of the rest of the staff made it such a warm, welcoming environment for us – truly standout service. The resort is intimate, beautiful, quiet and peaceful – perfect for a relaxing retreat. It is small so you really are catered to individually, which is not something you'll get at most resorts. Each of the staff remembered my name and allergies meal after meal. The rooms are so comfortable, and we loved spending time in and around both of the pools. It consistently met and exceeded our expectations. My husband and I look forward to returning for a future anniversary!
My husband and I arrived in Cancún Mexico and was greeted by a private Diver of Zoetry Resort Spa. The Driver was very nice. He had a cold towels for the both of us as well as a cold bottle of water to drink. The ride was not far at all from the airport at all which was great. Our arrival and stepping onto the Zoetry Wellness Resort and Spa Resort is where the hospitality begin. Greeted by our Butler Isaac and Francisco, Isaac, Francisco, showed us around the property and the beach.To our surprise the beach was very disappointing a lot of seaweed and the water was dark not clear at all. When you vacation you want to do some beach activity you can swim at a pool anytime at home. I wanted to paddle board and kayak a little snorkeling as well. After a tour of the beach we headed to the Impression side with a private elevator our beautiful Junior suite where there was A king size bed a welcome letter, Champagne, tequila, snacks and chocolates with a full stocked fridge with a private balcony with our own private pool. We also had the pleasure of meeting our butler Edgar, who was also spectacular very warm spirited and pleasant and very knowledgeable of the entire resort. We would see Edgar, around the property and he would stop by with a smiling face and with a warm welcome to check on use. We also had the pleasure of meeting Carols, up on meeting Carol, who without a doubt addressed all our needs as well. We let him know that we were celebrating our 25th anniversary here at the resort. After dinner which was very delicious we headed to our suit. And to our surprise Carol, personally arranged a beautiful evening with candles throughout the room with roses on the floor leading to a heart shape on the bed. He also had chocolate cake for us to indulge our sweet tooth and a cold bottle of champagne on ice for us to drink and to continue our 25 Year celebration. The next day we thanked Carols, for being so thoughtful. My husband told Carols, that he really enjoyed the cake. Again to our surprise In the suit waiting was some chocolate cake. All I can say is Wow!!! Amazing. To be that thoughtful brings a tear to my eyes. To The Management Of Zoetry Wellness Spa and Resort these two young men Edgar and Carols, are a great asset to the resort. Hands down this two Gentleman will be the reason why we would return the Zoetry Resort Spa Riviera Maya. Thank you so much for a wonderful Anniversary!!!
Disappointing place for our honeymoon
Let me start by saying that our family has been UV members for over 7 years now, and we’ve always had AMAZING vacations. Of the brands, Zoetry has been my personal favorite (Jamaica & Dominican) for its quiet and small resorts and the personal attention of the staff - which is why we chose it for our HONEYMOON. First - what’s good: the food is amazing - our compliments to all the chefs. The pool is the perfect size and always staffed well (Fernando is amazing), the property grounds are beautiful, the animals are gorgeous (macaw, iguana, Peacock everywhere) and the team is always conscious of allergies and dietary restrictions. Diego at the excursions/marina table was extremely gracious and accommodating too, possibly the highlight of our trip. However, there are a few major things about this property that have solidified that we won’t be coming back and will encourage others not to visit this property. For 800+ a night, and the fact that it’s our honeymoon, we expected the same level of resort as the other Zoetry properties. First and most important, despite the AC programmed to 65 F, and all the windows and doors shut (which is NOT how you want to live in an ocean front room) the rooms don’t get below 74 F (24C). The staff was gracious and we moved rooms early on (same level of room), and now In the second room the temp keeps crawling up and is now 78 F (25.5 C). For many people this may be okay, but at a minimum they need to advertise this as standard. One of us has a health issue that makes continued heat the worst possible thing for us. From what we understand - it’s a whole-property issue. Also, our room with an outdoor shower can be seen from the windows and balconies above - not private at all. There are also small issues that are highly inconsistent with other UV/Zoetry properties - but not deal breakers. The mini bar isn’t restocked every day (water, coke, etc), the ATM hasn’t worked for 2 days to allow us to book an excursion (but they offered to get us to town for one if we paid the $40 cab ride). In short, this definitely wasn’t the honeymoon we anticipated, and we won’t be coming back. And if not rectified we will definitely be leaving early - sadly. I think it was summed up best by a staff member who has worked here a long time - “it’s as though they stopped investing in it”. If you are going to book with Zoetry or a UV property go with Jamaica or DR, or even Dreams in Tulum.
STAY AWAY IF YOU WANT A BEACH! We are currently here and were so excited when we got here as from the lobby it looks very nice and quiet. However the pictures of the beach are very old. At least three years. They now have a very small beach that is covered in seaweed and you cannot get in the water. They also put in a large net with bright orange bouys across the water to help stop it but it barely helps and kind of ruins the view. If you want to get to a beach you must pay for one of their excursions that is at least a two hour boat ride to get to one. This is extremely disappointing because laying at the beach is what we were looking forward to. When we spoke to AMR resorts they told us it would be a beautiful place to sit at the beach which was a lie. Also we are UVC members and here you are not treated with any extra benefits here. They say you can visit other UVC resorts but you can only go after 6pm and must pay your own taxi. We were hoping for a honeymoon spent by the beach and this was not possible here. We had to spend our time by the pool. The service was excellent besides the AMR concierge. It would be great for people who want to hangout at the pool but not if you want a beachfront vacation.
Perfect extended weekend
For service, cuisine, , and uncrowded relaxation Zoetry Paraiso de La Bonita is really hard to beat. Being close to the airport and complementary transfer really starts things off right. The rooms are great and the one we had put us as close to the waves as possible. Every meal is a fine dining experience and the staff from top to bottom really care about your experience and go clearly out of their way to exceed all your expectations. If you are going to the Caribbean this year like those in the past you will have to contend with the seaweed issue, but I have not been to a resort working harder to mitigate this unfortunate natural phenomenon. We swam, snorkeled, sailed on the private catamaran, and enjoyed the beach no problem. A perfect trip for this couple who have loved the Mexican Riviera for decades. Give it a try, you won't be disappointed - Zoetry won't allow that.