2019 Resort Added Values
Extra Values: Unlimited worldwide calls, welcome bottle of tequila, complimentary Thalasso seawater experience, 24-hour laundry service and catamaran sunset sail. Apple Leisure Group Exclusive: Free non-stop private transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Honeymoon: Receive The Art of Romance Honeymoon Package complimentary. This honeymoon package is complimentary when booked with a Romance Oceanfront One-bedroom Suite with Plunge Pool or higher category for a minimum length of 7 nights (restrictions apply*).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this Rainforest Alliance Verified property has reduced more than 50% of its diesel consumption and lowered electric consumption at peak hours. Pollutant emissions have also been reduced, along with detergent consumption due to laundry equipment replacement.
*This package is complimentary and also applies for anniversaries. The Gift of Love Wedding Package and the Art of Romance Honeymoon Package cannot be combined to receive both complimentary, nor can the spa discount be combined with other spa promotions or offers. Package and pricing are subject to change without notice. All taxes and gratuities are included. To receive the package complimentary, couples must stay within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price. The private catamaran sail is not included. If the couple receives the package complimentary and wishes to add-on this private sail, a cost of $565 (per couple) will be incurred for an hour and a half sail or $375 (per couple) for a one hour sail. Please indicate preference when booking.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. o Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2766 reviews
Total Chill Out With a Touch of Class!
Just came back from spending 5 days at this excellent resort. If you are looking for your own piece of paradise, quiet, secluded with a staff that attends to all of your needs and then some, then look no further. If chill-axing is what you crave, this resort has it all. The 3 restaurants are really good! The food is amazing and varied with an emphasis on wellness. The Spa is awesome and the activities all centered around taking care of your body, spirit and mind. Make sure you take one of Daniels water aerobic and meditation classes, the guy knows his stuff and is a wonderful person to meet. On the staff side ALL of the pool bar and restaurant staff are amazing. Special call outs to Hector, Francesco and Fredrico. I had read some critical review before I arrived concerning how the walk from your room to the restaurants and pool was quite long. NOT! The walk is 2 minutes and if you are too lazy to walk, there are golf carts to pick you up. The one downside is the seaweed - it's a problem up and down the coast that is out of control of the hotel - a direct cause of the warming oceans. To overcome this, make sure you book the afternoon lunch cruise - snorkeling, swim on a sandbank, lunch and then a leisurely cruise with cocktails 10/10.
Boring Dirty Beach
The worst stay of any vacation in my life. Boring dirty beach. One pool no music nothing going on. It was like I was being punished. You are better off staying home. The worst vacation ever. A true rip off and false advertising.
It is Paradise
My husband and I spent almost a week here at this beautiful resort with equally beautiful service. We loved that it is smaller in size and more of a serene resort. The excitement here is excitement that you create for yourself. The number of restaurants to choose from is small, but the food is excellent. Also, you can order anything from any restaurant during the day to the poolside or at the beach. They will even deliver food and drinks to you while you are in the pool. The spa is beautiful and has a saltwater pool. We went to one of the morning aerobics classes in the saltwater pool. It was fun, a great workout, and it was included with our stay! We also enjoyed the sunset cruise on the sailboat (this was also included with our stay). We went snorkeling with the snorkel company that operates right beside the resort. We have snorkeled many times. This was one of the best trips we have ever taken. The reef is so close that it is a quick boat ride directly from the resort's dock to the reef so you don't spend half of your day getting there. Our guide was fantastic and led our small group of 5 on an excellent 50 minute snorkel. We saw thousands of fish, many fan corals, brain coral as big as a VW Bug, and sea turtle to name a few. Some of the coral was bleached, but much of it was still vibrantly colored. We loved our room with it's great balcony, comfortable bed, and gigantic bathroom. The 10 minute stroll from our room to the center of the resort was always a joy.
Delightful and relaxing
Zoetry Paraiso de la Bonita is a pleasurable and relaxing vacation in the Riviera Maya. Take time to do everything they offer, especially as it relates to the artwork throughout the property. The artist is a passionate and delightful man who is happy to speak with you and help you experience his works. Fatima is the curator of the collection and can facilitate and ship any purchases. Everyone on staff at the resort will enthusiastically meet your every need, but there are some particular folks to look for to make your vacation special: Andrea and Amanda make checkin simple and delightful including a tour. Armando chose music for the sunset cruise that was recognizable and had the passengers singing along and making friends. Luis is the most perfectly professional and personable man and we will miss him. His ability to anticipate what you might need is exceptional. He greets everyone by name and has a wonderful memory for details. Pastor at la Canoa is an attentive and caring server. It is obvious how much he loves his job. Irvin who brings the bread has a smile and sweet spirit speak volumes. Antonio at the pool kept moving the umbrella so my daughter wouldn’t burn. He listens about what you enjoy and then offers/brings it even if it is not on the menu for the pool area. Frederico was always checking to make sure we had whatever we wanted and the he and Antonio would remake our chairs with fresh towels. Eduardo is very personable and will do anything at all that you need and Juan even brought us an ice bucket because we drink so much water :) Eddie at the sushi bar is a skilled chef and can create any sushi or sashimi that you want. We went to sit and watch him sometimes because of his skill and big smile. Alberto at Hippos knows many old and obscure cocktail recipes and will work to gather ingredients if needed. (The resort is well stocked but I drink older recipes.) Sergio is at Hippos in the morning and is happy to learn recipes for drinks to match everyone’s pallet. He was able to help some new friends experience my favorite drink without needing to be reminded of the recipe. Leo is the sommelier and gave such a great wine tasting that the group stayed together for dinner and nightcaps. It was a beautiful way to make great friends. Carlos was always available and accessible to assist us as needed and helped us find the Jaguar room for a special breakfast. He always asks how we are and to let him know if we need anything. Jonathan comes with a big smile every day to restock our water (and champagne as requested) and whenever he would see us on the path he would stop to make certain we had everything we needed. Daniel is the wellness concierge and is patient and knowledgeable. He helped me learn some new skills and gives great classes. He will push you if you want or take it slow. He has respect and kindness for everyone. Take as many sessions with him as you can. Denise at UVC is always ready to help guests and members get the most from their vacation. She is so kind that I never hesitated to refer people to her. We also met Ankara the GM and she took the time to meet guests and participate in some special activities. She cares about the people and property and is very invested. Esteban sometimes works in the library and has tended bar many place in the world. He is a kind man and very informative. He can also make great suggestions because of his experience. Suggestion: please consider to add a tablet computer with a music stand to the top of the piano with digital sheet music to help people who wish to play but cannot remember parts of their song.
Great, peaceful spot in Cancun
Loved Zoetry. The rooms, food and amenities are fantastic. That said, the staff were even better. Umberto at Kash, Frederico (pool), the bartenders in the palapa and Aurelio (somm) were the highlights.