The All-Inclusive program includes the following amenities:
•Breakfast / lunch / dinner
•Food & Beverages 24 hours
•Unlimited cocktails, drinks, and house wines
•Welcome cocktail.
•A la carte restaurants
•Snack bar in the pool area
•Non-motorized water sports
•Daily activities
•Live nightly entertainment
•Theme parties
•Disco / Sports Bar
•Dance classes
•Weekly handcrafts market
•Gymnasium
•Climbing wall, Archery, Trapeze
•Viva Kid's Club with swimming pool (for children from 4-12 years old, open from 8 AM until 6 PM)
•Mini disco
•Wi-Fi available in the room, lobby, gym, pool, and restaurants
•Tips and taxes
Important Information: Above inclusions are subject to change at any time without prior notice. Groups & other restrictions may apply. Details of inclusions can be requested by guests upon check in.
Resort Details
- Arrecife Snack BarTake a break from fun in the sun for a tasty treat at Arrecife poolside snack bar. Enjoy burgers, fries, hot dogs, pizzas, sandwiches, fruit salads, and ice-cold beverages.
- Café Maya.Coffee Shop
- Hacienda Don DiegoHacienda Don Diego specializes in the traditional, flavorful dishes of the Yucatan Peninsula. Reservations are required and can be made at the guest service desk.
- La TerrazaA relaxed, buffet style restaurant, La Terraza offers an international-inspired menu for breakfast, lunch, and dinner featuring tasty fare from around the world. Reservations are not required.
- MiramareSavor a special Italian meal at Miramare. We offer delicious oven-baked pizzas, and a great selection of pastas, salads, and sides. Reservations are required and can be made at the guest service desk.
- PortofinoDiscover the rich flavors of the Mediterranean at Portofino. Our mouthwatering dinner menu features an array of chef specialties. Reservations are required and can be made at the guest service desk.
- Viva CaféViva Café is a fusion restaurant with a contemporary international menu. Delicious, artfully presented dishes make for memorable meals. Reservations are required and can be made at the guest service desk.
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Boutiques/stores†
- Car rental desk†
- Currency exchange
- Exercise gym
- Jacuzzi
- Laundry/Valet service†
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Boutiques/stores†
- Car rental desk†
- Currency exchange
- Exercise gym
- Jacuzzi
- Laundry/Valet service†
- Lobby
- Medical Facilities Service†
- Meeting rooms†
- Multilingual staff
- Outdoor pool
- Parking
- Photocopy center†
- Restaurant
- Sauna
- Tour/sightseeing desk†
- Valet parking†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Copier†
- Fax Machine†
- Meeting Facilities†
- Printer†
- Wireless Internet Connection†
- Imagine starting your life together in the midst of spectacular Caribbean waters, tropical jungles, and the alluring mystery of Mexico’s ancient culture. Ideally located on the Yucatan Peninsula, our gorgeous resort transforms any wedding event into a memorable occasion with exceptional food, exhilarating recreation, and the sheer beauty of our authentic village-like setting.
† Fees may apply
- Archery
- Children's programViva Kid's Club with swimming pool.
- Fishing †
- GeneralDance Classes
Rock Climbing Wall
Handcrafted Ceramic Workshop
TrapezeBicyclesTRXStretching
Interactive Workshop painting handcraftedInternational Animation Team
Live Evening entertainment
Themed parties - Gym
Gym with Trainer
Aerobics
Water Aerobics
Stretching - Kayaking
- Nightclubs †
- Outdoor poolOutdoor pools
- PoolIntroductory diving lessions in the pool.
- Sailing
- Scuba diving †Scuba Diving Center with introductory diving lessons in the pool. PADI certifications and excursions.
- Snorkeling †
- Spa †Stunning Caribbean architecture, natural stone tiling, and a traditional cottage roof inspired by the Yucatan Peninsula provide a serene backdrop for pampering spa services designed to rejuvenate and revitalize body, mind, and spirit.
- Table tennis
- Tennis courtThere are two tennis courts with lights.
- Theatre
- VolleyballBeach Volleyball
- Water activitiesWater Aerobics
Paddleboard
Boogie boards - Windsurfing
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11963 reviews
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May 18, 2025Good experience
Thank you Reyes at the buffet La Terraza in the morning! and Josue at the catamaran, you are the best! Also, as a celiac, you can go see the Restauration Director once you arrive. She will explain the system for gluten-free choices. You can simply tell them one hour before your meal what you want (gf bread, gf pizza, gf pasta) and they will freshly make it. Same thing for the à-la-carte restaurants (+ the allergenes are already identified on the menu)
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May 18, 2025Fantastic Experience!
Our vacation at this resort was fantastic. As a couple staying in a family-oriented resort, we weren't entirely sure what to expect but what we experienced was an amazing vacation. Lots to activities that you can do (and we did), lots to eat & drink, great beach with super soft sand and endless lounge chairs. The hotel itself could use an update though the rooms where comfortable and clean. Incredible array of food; tried dishes we'd never tried before and they were fabulous. The staff really make the experience over the top. We recognize that so much goes on behind the scenes by staff working 24/7 to make your stay so enjoyable - so a big shout out to everyone in grounds keeping, laundry services, customer service, kitchens, hotel maintenance, etc. Special thanks to these staff members who made our vacation top-notch! In Housekeeping - Fannie. In Restaurants - Victoriana, Noe, Manuel, Jesus, Miguel, Mariela, Omar, Uciel, Marcos, Pastor, David. In Bars - Julien, Daniel, Carlos (both), Antonio, Octavio. The Entertainment Team was incredible; walking along the beach every morning saying hello to everyone. Thank you to Lara, Hazel, Brandon, Jesus ... and an extra extra special acknowledgement and thank you to Wilber. Wilber's love for what he does shines, always engaged, always happy, always smiling - he has exceptional people skills and endless potential to advance. Every single day while we were there, Wilber came to say hello and to asked how our stay was. He just makes you smile because you can feel is passion. His energy is uplifting, energizing and set our day in such a positive way. Thank you Wilber, you truly are exceptional at what you do and made our vacation just that much better; we wish you the very best!
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May 16, 2025
Great Place For Vacation! Very Fun!
Overall such a great time! Food was fantastic, there were many activities to do so you'll never feel bored, great shows and stunning beach. La Placita was a fun place to gather and participate in special events during the evening. Everything was very clean. The staff were exceptionally friendly. I would like to specifically mention Carolina from the animation team who created such a welcoming atmosphere for my family and was very friendly all around. Everyone on the animation team did such a fantastic job keeping optimism and smiles on all the guests' faces. Thank you for helping us create special memories that we can remember :)
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May 11, 2025Spring break and family resort beware
This hotel was full of youngsters on spring break having a great time and I don't blame them but this is a family hotel not adult only and the two do not mix well, sadly this is down to poor management. Overall the resort is good and a great location for the beach and heading into playa del carman. One thing that really annoyed me was the employees having to wear hair nets! Totally over the top and I felt like i was in a food factory rather than a hotel
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May 09, 2025Service client 0
A large group of young American students on spring break was enough to ruin this stay. A hotel that is not up to the task of handling the problems, disturbances, and various disturbances caused by them. A customer service department that is absent, ineffective, and willing to lie to resolve the problem. No, I do not recommend this hotel. However, I would like to point out that the room service and bar/restaurant staff are up to the task.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.89 Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.