The superb staff at this hotel offers indulgent service, in-suite amenities and a strong commitment to making your stay as memorable as possible. The seclusion factor is high, the charm is off the charts and the sweeping vistas are so transformative, you might want to book a few extra days.
There are a plethora of restaurant choices, where you'll find everything from refined cuisine to fresh pizzas direct from wood-burning ovens. Pause for a midday meal at La Parilla, a casual poolside spot with two swim-up bars and a shaded terrace. Dine on Mexican favorites and wraps, gourmet burgers, sandwiches, and salads. Dine in style at La Casona, the only restaurant in Riviera Nayarit to feature Kobe and Angus Certified Beef. This fine-dining venue offers an air-conditioned dining room, or you could choose to dine al fresco on the open-air terrace.
No relaxing stay is complete without a visit to the indulgent Tatewari Spa. Tatewari is the oldest Huichol Indian deity representing spiritual growth, peace, and the state of extreme relaxation. The Tatewari Spa imbibes this concept and offers spiritual balance produced by peace, tranquility, and meditation. Come and experience complete tranquility and renewals of the mind, body, and spirit.
Each of the one, two, and three bedroom units is stylishly decorated with marble floors, granite countertops, a whirlpool tub, walk-in shower, walk-in closet, and spacious balcony with wet bar.
Find out more about The Villa Group Mexico.
Learn more about Puerto Vallarta/Riviera Nayarit.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 1712 reviews
HUGE disappointment, problems problems problems
It's lovely, but as other reviews will attest: When things go wrong it's a very bumpy experience. You've paid top dollar but that doesn't mean they run a professional operation as you'd find at a luxury hotel in the States or even in Cancun or Cabo. We arrived early and were told our rooms weren't ready. No problem, here are some hand massages. The lobby smells so strongly of an artificial minty scent that a woman in the family next to us had an allergy attack. It wasn't an unpleasant smell, just very strong. We looked around and found a well-kept facility. The small market and grill next door was convenient, but we had several problems with our order, and they were out of three different flavors of ice cream, and it took a long time to receive our food. Odd. But it was nice because we could purchase laundry soap, as none is provided for the facilities in your suite. We also had bites after the beach as we haven't had in Vallarta, so again, handy to have a place to shop for things you didn't bring, like bug spray and anti-itch cream. Two hours later when we were told that our rooms are ready, it ended up that they had given us the wrong type of rooms and the second bedroom didn't have the correct number of beds. This was a problem because we couldn't accommodate our guests in a single king bed. They said they had nothing else available and kept offering to put a rollaway bed in the room. Nearly $600/night and they wanted us to take a rollaway bed. Uh, no. We kept refusing and asking to speak to a manager. She finally "found" the right suite for us (no way they were at occupancy). She simply erased someone else's name off of the rooms and gave them to us (sorry, other family who ended up unhappy about their rollaway bed!) When we got to the right rooms, the key cards didn't work on the second room! Another hour wasted waiting for key cards that worked and the teens couldn't get in their room. Then we noticed the gate outside our suites (that make a suite of rooms more private) was broken and didn't lock. It was one problem after another. There are only so many times a person paying nearly $600/night can be expected to roll with the punches. We ended up wasting our afternoon because of these problems. Did they offer to comp a meal? Send over a bottle of champagne for our troubles? Offer a free spa service? Nope. There were other problems: stains on the couch, cushions and on dining room chairs (gross) in an otherwise beautiful room. The dryer never got hot so it took three hours to dry a load of wash. Room service breakfast came quickly but was missing multiple items. And nothing tasted good: from a dry omelette to beans that tasted burned. WiFi worked in our main room; nothing in the second bedroom. And when the air wouldn't go on, they told us to make sure the sliding doors were closed or the air wouldn't come on. The doors were closed but apparently even though they are closed enough to latch, one wasn't closed "enough". We thought we'd love the pool, but the pool bar has tiles missing, service was slow (they seemed under staffed), and by 8 am nearly all loungers were claimed with towels...and no people. The food by the pool was better than room service, however. An hour after our meal we still hadn't been presented with the check though. Did I mention that this is an ownership property with sales pressure like a timeshare? That was the LAST STRAW. We are used to staying at first class hotels in Mexico, and this was a huge disappointment. As I said, the rooms are solidly built and well-furnished, the grounds are nice, it's quiet at night, but there were too many annoyances, both big and small. Thank goodness we didn't go all-inclusive. Bucerias is a 15 minute Uber drive away with some great restaurants and a charming downtown. Overall we found this "resort" too isolated for our taste. Another reviewer thought that owners left a lot of positive reviews. I believe it. To top it off? We answered a survey from the travel agency detailing the problems we encountered, which they must have forwarded to the property. We received an email (that they must have taken off our registration:) "Good morning, *************, I appreciate your attention, It is very important for me to tell you from the bottom of my heart that it is the worst person and the worst client we have ever had. We would be grateful if you never return to Mexico because it is an unpleasant contamination to our country. People like you please. take it personally is just a favors comment for you, so you can reconsider and maybe if it is a bit smart as a normal human being that even the stupidest could do, and stop being a person with a disgusting personality, because the truth is that it only gives pain to others and I remind you that we would love it, it makes us want to never go back to Mexico, have a good day, It is always a pleasure to tell our favorite customers what they deserve with affection the good Zamir" On top of everything they don’t know how to use a decent translation app.
PARADISE IN NUEVO VALLARTA
We stayed at this hotel for first time and we do not regret, everything was fantastic. the service, the food, the grounds, and the rooms were spacious! thanks to all the staff that provided an exeptional service , Esteban and Hector at front desk, Miguel the bartender and also Esbei by the pool , we will be coming back.
Another 21-Night Stay
We have been return customers at this resort for almost 20 years primarily because of your great staff's excellent service. This place is our escape away from the hustle bustles of everyday living and look forward each year into spending 3 weeks of peaceful and relaxing time. Once again, we thank all your beautiful staff for making it a stress-free vacation for us, from the time we made our reservations, check-in, and until check-out time (Mica, Nesly, etc.). Thank you Raul Alcala Tello who over the years of our stay has helped us way above and beyond our expectations; to all the bellmen, cooks and waiters at La Casona (Miguel Navarette, Rogelio, etc.), Room Service staff (Fabian Mancilla, Gabriela, etc.), La Parilla staff (Raul, Ernesto), Housekeeping staff (Conchita, Anna, Idaly, Fatima, etc.). They were all very helpful, accommodating, and outstanding in every way. We'll be back.
Great customer service!
Astrid and Tanya were excellent! The best customer service I have ever received in information and tour discounts. It’s a lovely place! Highly recommended.They also accommodated my internet needs by placing a personal router in my room. Thank you!
Great facilities, beautiful and kind staff, Tania Lopez always helpful made a difference on our stay, she recommended fabulous areas to visit, we're definitely going back! Looking forward to be there next year and meet Tania again!