LocationSt John - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is included in your room rate.
Resort Fee Inclusions:
- On-property transportation
- Toll-free and local phone calls
- High-speed wireless Internet access
- Beach/pool chairs and umbrellas
- Pool floats and non-motorized water toys (snorkel gear excluded)
Customer Ratings & Reviews
TripAdvisor Traveler Rating3204 reviews
Nice restoration after the hurricanes and tornadoes
Westin has done a great job restoring the resort. We actually think it looks better with less overgrown trees. Overall service was good and although Snorkles restaurant is the only restaurant open onsite, the food was very good and we enjoyed eating alfresco with the sound of the waves. One evening when we were there, here was live music that was enjoyable. We enjoyed our sunset cruise and snorkleing trip booked through the Westin.
Paradise is Back!
Congratulations to the Westin/Marriott team in rebuilding an outstanding property after 2 devastating hurricanes. If you had not visited the Westin before , you would not even know there was a storm. The staff is really great and tries to help especially Aekia ,Helena, and Bernadine. The pluses: Location and property. Staff Peaceful atmosphere and pace Grounds Minuses: The rediculous 120. per person ferry charge to get to the resort. No dinner restaurant on site. The sad 20.00 dollar cab ride to town every night to find a descent restaurant. .
We love the Westin St. John Resort
The Westin is wonderful. The rooms are clean and have everything we need. Use of the Kayakes are included so take advantage of that. The taxis are always waiting so its convenient to get to other destinations easily.
Glad to be back! Still working on recovery
Ever since my first stay at the Westin 10 years ago, I said I would celebrate my next big decade birthday there with friends. When the islands were devastated two years ago, I worried that would not happen, but six months ago I was thrilled to learn that my friends could join me at my happy place on this gorgeous island. That being said, I fully agree that this resort is not going to make everyone happy now, and the conversion to all timeshare villas is a bit aggravating/puts me on guard, though I will stay tuned to see how that plays out over time. IF Marriott continues to allow booking by the night, rather than forcing/trying to coerce members of the loyalty program to buy a timeshare, my friends and I will likely return with our families year after year. I don’t believe any of us would buy a timeshare. The amenities are pared way back. I spoke with a representative on the phone about 5 days before arriving who promised me the previously seamless transition from airport to ferry to the Westin. When 3 out of 4 of us arrived at STT, we quickly encountered confusion. Not about to let a disorganized ferry schedule affect our long-awaited trip, we quickly converted to one-way ferries back to the airport, and took the regular taxi/ferry/taxi to the Westin. Our 4th arrived early the next morning and experienced a vacant reception desk at STT so she the same. The “personal concierge” was TOTALLY NOT A THING. Takeaway: Please don’t lie to returning guests. We know you’re recovering, and we know change is hard, but if you cite the recovery as the reason for the change, your returning guests should be understanding if the message is delivered with the same confidence. The rooms are clean, comfortable and well equipped. The Bluetooth sound bar that let us rock our 40ish selves out was an awesome touch. From the usb/usb-c/outlet stations next to each bed, the well-laid floor plans, the comfortable furniture, the beautiful grounds, the ease of parking our rental car relatively close to our room in building 12. I booked two next-door villas, as I hoped 4-6 adults would be coming. 4 came so we each had a bedroom/bathroom to ourselves. And laundry en-suite was a real perk. For some tired moms on a getaway, that was priceless. St. John first timers might be a bit caught off guard without the support of a concierge. Unlike the plug-and-play nature of an all-inclusive you might find elsewhere in the Caribbean, St. John’s special niche is it’s unplug-and-play feeling. Once you’ve done a circle tour of the island, guided or on your own, this makes sense. But if you don’t even know where to start it can be daunting. I had a good plan roughed out, and one other friend of my three had been to STJ before, too, so we were all we needed to get our snorkels at Trunk Bay (if needed, some of us packed our own) and get ourselves around to various beaches, excursions, and meals. We celebrated my birthday dinner at Snorkels, and I was not disappointed. Sure it’s not a vast menu, but the food was fresh, drinks were yummy, and the staff were delightful. My birthday desserts (one of each for the table to share) were as good or better than desserts we had in Cruz Bay. I look forward to coming back soon, but I hope by then the communication has improved so I can return to the 5-star rating I last gave.
Amazing St. John vacation
The Westin St. John is bouncing back from the storms, and it's better than ever. From the private ferry where check in at the airport eases your arrival, to the lovely setting, pleasant accommodations, and amazing staff, there is no place better to stay on St. John!