Learn more about St. John.
LocationSt John - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is included in your room rate.
Resort Fee Inclusions:
- On-property transportation
- Toll-free and local phone calls
- High-speed wireless Internet access
- Beach/pool chairs and umbrellas
- Pool floats and non-motorized water toys (snorkel gear excluded)
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 3070 reviews
WANTED TO LOVE IT
We're currently staying at the Westin for our first trip to St. John. We were excited to come and support post Hurricane Irma. The property is beautiful, but they still need time to work out many of the kinks. We were brought to our villa yesterday after checking in. When I realized we were on the second floor, I called the desk to see if there was a first floor unit available because my teen daughter has a broken foot and is on crutches. Was my fault for not asking the question at check in. But after waiting an hour and a half and several follow ups to the front desk, they finally confirmed they had a new unit for us and would send a shuttle to move us. After another hour plus, the shuttle finally arrived. After finally setting in, it was 7pm and we were starving so we went to Snorkel's which is currently the only dining option on the property. They were very understaffed. Several tables around us got up and left after not having someone come over and greet them. We stuck it out and finally got our food after another hour plus. I will say our dinner was good. That brings us to today, which was going very well until my daughter and husband left the beach to shower for dinner. There was no working water in our building. The desk sent someone over who did get the water running, but no hot water. The front desk said they were working on it but didn't know when it would be fixed. After waiting another hour plus, we took cold showers so we could make our dinner reservation. We came back from dinner, still no hot water. Called the desk again and we were told the new unit is coming tomorrow and in the meantime we can go to the spa to take showers. Really? The worst part is we've had to call them repeatedly to get answers. Sorry, but for $500/night, we were hoping for a better experience.
Post Irma comeback
The Westin has gone to great lengths to restore the property and grounds to its former beauty. All the staff we encountered were so pleasant, friendly and helpful. We felt they were genuinely happy to see us. Pools were clean and inviting. Our unit was nicely appointed with new furnishings and decor. We will be back next year.
Westin St. John Resort
A wonderful place to sit back,relax, and enjoy the sound of the surf. The staff is friendly and capable of assisting you in your every need. The pool is cool and clean, the restaurant Snorkels has a variety of taste bites to feel you up.
They have the best accommodation ever. The hotel is quite big with good stuff and even big parking space to accommodate all their client . The rooms are so clean and nice but the best of the all are the rooms on the upper end they have good views.
Westin St. John - post-hurricanes 2017
We stayed at the Westin St. John 5/20/19-5/25/19. This was our third stay but first since they reopened the resort after the 2017 hurricanes. We didn't expect everything to be 100% back to what it was on our prior visits and it's evident the company has done a tremendous amount of work to recover from the hurricanes and are continuing to work toward returning to their prior level of service. The island is still recovering but in general, everyone was pretty positive and happy to see visitors returning to the island. There are still some "kinks" to work out but nothing that put a damper on our overall experience or stay. It's a beautiful resort/island and we will definitely be returning!