Find the perfect balance between relaxation and invigorating activity. The tranquil setting is removed from the area's bustle, yet close enough to enjoy it whenever the mood strikes. Venture beyond the resort for championship golf, ancient Mayan treasures, and unbelievable natural wonders. Cancun's world-renowned dining, shopping, and nightlife are just around the corner.
All dining establishments have the benefit of a stunning view of the turquoise waters of the Caribbean. The restaurants and bars offer fresh, flavorful food and drinks that showcase the best local products, from exotic tropical fruits to delicious seafood to the finest Mexican tequilas. Creative chefs tantalize guests with dishes inspired by traditional Mexican cuisine and a host of international influences, while bar and lounge menus feature original cocktails and old favorites. You'll find the same high quality on the 24-hour room service menu, plus warm and friendly service wherever you choose to eat or drink.
Each of the 379 bright-and-airy guest rooms feature contemporary decor, the signature Heavenly Bed®, and stunning Caribbean Sea or lagoon views.
*Features the Heavenly Bed: pillow-top mattress, duvet coverlet, down blanket, 3 crisp high thread count sheets, five queen and king pillows.
The Heavenly Shower: dual showerhead to provide more power and wider water coverage, also features several spray options, from a light mist to massaging needless.
General Policies & Fine Print
**Name changes are not allowed. If name needs to be changed please contact hotel**
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Maid - Additional fees apply, payable to the hotel directly
Bellman - Additional fees apply, payable to the hotel directly
Customer Ratings & Reviews
TripAdvisor Traveler Rating3917 reviews
Wonderful customer service!
Was a definite treat starting with Victor Garcia the fine young met when we checked in. He went well out of his way to make sure our stay was going to be awesome. We checked into a very nice balcony room that was kept in fantastic condition by Adriana,our first class housekeeper. She was extremely attentive to the details of our room and schedule. One of the treats of our stay was on our final day of our stay Carlos took it upon himself to do a wonderful sand painting to celebrate my wife’s retirement. On our previous visits to Cancun we always stayed at the Westin LagunaMar because of service, quality of the room and location but I think our next visit we will return to the Westin Spa and Resort.
Wonderful place to stay
Beautiful hotel, wonderful staff, great beach what else could you ask for? I would definitely recommend the Westin, This is a 5 star hotel, all the staff is top notch, they bend over backwards to make sure you are happy and enjoying your stay.
I’ve stayed in Westin hotels and resorts all over the world, and this was by far the most disappointing- from check in to check out, there was nothing very special about it. All the staff were very friendly and helpful, sadly that’s where the positives end. Check in was a mess - we arrived to start a Globus tour, with 1 single room and 1 twin room, for 1 night with breakfast included - check in took over 45 minutes! first we were all put in a triple room, til I worked out what was going on then explained we have 2 rooms, then we ended up with 3 rooms (can’t complain), however I paid for the ocean view and it was my friend who got that room, not me, which I did not know til we had all gone to our rooms, so very annoyed I did not get what I paid for, and couldn’t be bothered with the check in desk to sort out or I may have had no room at all! I had to find my room myself, no map, no pointing of direction or even what floor number it was on. Luggage took another 40 minutes to turn up. There was so much sand in my room, and in the bed, it was very uncomfortable. The air conditioning was loud and cluncked in and out all night and I turned it off and it was very hot in the room and the previous guests had set the alarm clock for 3.30am!!! Which then went off, and I thought I’d turned it off, and it went off again and again so I unplugged the clock and it continued to count it’s alarm, I was very tired and very unhappy. I was sick of the alarm going off so I went to the gym - the gym was very nice, but had no TRX bands at the massive TRX station, which was weird. Also BYO water bottle, no cups for water dispenser. For a late lunch I ordered what I thought was tacos, turned out was just a salad, a very very small salad for a very expensive price, it was not nice at all and came with crackers, very strange. Then we tried to order dinner, we were told to eat it at the bar, which was fine. Dinner was ok but again quality for the price did not match. Breakfast was not the usual Westin standard, we decided that it was because it was not in high season, though the price still reflected an expansive buffet, which it was not, it was ok but certainly not wow. We were then tried to be charged for breakfast, which was included in our tour, again wasted our time at check out. And again at check out they had us staying for 2 nights and kept telling us we won’t get a refund - we are on a tour staying 1 night, the bus was out the front ready to leave! There is some hotel tax we also were told to pay, which is usually fine, but again, we’re told by our tour company we shouldn’t have paid it. The beds are not the usual heavenly beds, they are quite hard, the complimentary bath products are not the usual standard either. We are back there again in a week, I hope it’s better for our second stay. What a messy stay.
Worth every penny!!!
This place has it all: The excellent customer service by Emilio and Judith who welcomed us with open arms. The caring staff of the golf cart drivers Alejandro and David, and restaurant staff of Luis, Carlos, and Juan, and to all the staff. The thorough cleaning of the hotel staff. The inviting beaches with wicker umbrellas, tables and comfortable lawn chairs, and to top it off the warm pools and delicious food. Can't forget to thank Carlos, the concierge, for the wonderful gift for my daughter written with the sand on a towel congratulating her for graduating from school. This trip will be remembered in our hearts due this amazing staff and these breathtaking accommodations. Thank you to all who made it so memorable. And please forgive me if I left your name out-I'd like you to email me so I can make sure I acknowledge you as you EACH made a world of difference. Best vacation EVER!!
Two couples celebrating our 50th wedding anniversaries, and Carlos made a beautiful sand art for us. He catered to us, was there for us always. Francisco was an awesome bartender who got to know what we liked to drink. The activities “committee” consisting of Maria, Marcella, Nelly, and Andy did a good job from teaching us how to make a margarita, salsa, and how to do the salsa, water aerobics, to name only a few. Everyone went out of their way to make us feel welcome The Sea and Stone restaurant was excellent, as was the Sports Bar and the breakfast buffet. As we arrived, our room had a bottle of champagne awaiting us as well a beautifully decorated bedroom. I would recommend The Westin Resort and Spa.