Hotel Overview

The Westin Resort & Spa Cancun is a family-friendly retreat at a quiet end of the Hotel Zone. Enjoy the serenity of private white-sand beaches and breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to the excitement of Cancun. The resort offers one mile of Caribbean beach to explore, as well as a lagoon close to the Nizuc Reef (it is the only hotel in Cancun with a private lagoon beach). With a beach on either side, guests can enjoy the warm sunshine from sunrise to sunset. Lounge endlessly on private beaches and in four outdoor pools. Pamper yourself at the luxurious Heavenly Spa. Pick up the pace with water sports, tennis, golf, the top-notch WestinWORKOUT¨ Gym, and fascinating local tours and day trips.

Find the perfect balance between relaxation and invigorating activity. The tranquil setting is removed from the area's bustle, yet close enough to enjoy it whenever the mood strikes. Venture beyond the resort for championship golf, ancient Mayan treasures, and unbelievable natural wonders. Cancun's world-renowned dining, shopping, and nightlife are just around the corner.

All dining establishments have the benefit of a stunning view of the turquoise waters of the Caribbean. The restaurants and bars offer fresh, flavorful food and drinks that showcase the best local products, from exotic tropical fruits to delicious seafood to the finest Mexican tequilas. Creative chefs tantalize guests with dishes inspired by traditional Mexican cuisine and a host of international influences, while bar and lounge menus feature original cocktails and old favorites. You'll find the same high quality on the 24-hour room service menu, plus warm and friendly service wherever you choose to eat or drink.

Each of the 379 bright-and-airy guest rooms feature contemporary decor, the signature Heavenly Bed¨, and stunning Caribbean Sea or lagoon views.

Find more information about Starwood Hotels & Resorts.

Learn more about Cancun.

Property Information

Year Built: 1991
Last Renovation: 2006
Accessible rooms: 4
Floors: 6
Total rooms: 379


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Current Renovations: Description: *Important Notes:
*Features the Heavenly Bed: pillow-top mattress, duvet coverlet, down blanket, 3 crisp high thread count sheets, five queen and king pillows.

The Heavenly Shower: dual showerhead to provide more power and wider water coverage, also features several spray options, from a light mist to massaging needless.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

**Name changes are not allowed.  If name needs to be changed please contact hotel**

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:

Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Service Charges:
Maid - Additional fees apply, payable to the hotel directly
Bellman - Additional fees apply, payable to the hotel directly

Pet Policy Pets Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 3811 reviews
  • 4.0 star tripadvisor rating
    A curious mix of 3-star and 5-star experiences

    We ended up having a lovely week at the Westin Resort & Spa despite some significant hiccups early on which left a few bad first impressions. It took nearly 45 minutes of waiting to check in, as they were having trouble with the systems - and when we finally did so we were told that there was no lunch available because the kitchen electricity had failed. Eventually we had burgers when they got a back-up barbeque going, but not before we'd gotten pretty hungry. We were then woken up at 2am that night by someone banging loudly on our door - we never figured out who. The beach is lovely - we had some really nice walks along it and we were well away from the louder parts of the Spring Break crowd. I can't help feeling that the beach and restaurant is a little under-staffed, though: there are plenty on the beach who would order plenty more drinks, if only someone would wander over more than once an hour. The sports restaurant by the beach is also kind of disappointing - service is slow and the food ranges from decent (the ceviche) to awful (the nachos). So why four stars? We had a really enjoyable trip. The other restaurant - the Sea and Stones - is fantastic, and we had a wonderful evening sat at the best table there right by the waves. The food was delicious. We also found that - with the exception of Day 1 - the hotel staff were helpful, and they recommended to us trips like the Xenotes experience, which we enjoyed a lot. The room was spacious, the view was great, the bed was comfortable, they gave us free champagne after the 2am incident, and we got a great deal on the price - these things all nudge it towards four stars rather than three. We came away having had a lovely holiday.

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Great hotel, absolute Value for money!

    At the outset, let me clarify that this is not a 5 star property. However it is probably the best 4 star you could find in Cancun. And they are usually very competitively priced and hence, great value for money. As a Marriott Elite, I also got a fantastic suite, even though I had booked through Priceline, which is much appreciated. Tried their lounge also. The food was repetitive, but staff friendly and kept the beer and wine flowing. The property looks recently renovated and we found the public areas looking very good. Breakfast buffet was awesome. We had an issue with the AC where it wasn’t cold enough and Orthon at the front desk arranged a fan for us and followed up regularly to make sure we were comfortable. We were there for 10 days and couldn’t be more satisfied with our hotel choice.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Cancun Visit for my birthday

    I loved this property. Francisco will take care of you at the pool bar. The fish tacos are amazing. Have a glass of wine at Sea and Stones at night watching the moon on the ocean. The oceanfront room is comfortable and amazing. We have already booked for one week this coming Christmas.

    May 31, 2019
  • 4.0 star tripadvisor rating
    Relaxing Vacation!

    We stayed at this resort after receiving a Vistana preview offer for the Westin Vacation Club. As part of the presentation, we visited the Lagunamar which is much larger and nicer; our room was large and decent, but showing its age and not up to the Lagunamar. (This property is apparently slated for renovation.) We were in the Club section with a free breakfast and happy hour which was great. Emilio provided awesome service by the very relaxing pool and on the beach. We stayed mostly at the pool, but had an excellent beach view - and important for me - ample shade. The pool concierge Fernado visited often to make sure our needs were met and was a pleasure to talk to. Alfredo from the spa came around and provided a free 10 minute massage which convinced us to head to the spa for a full one from him that we much enjoyed! We had lunch a couple of times at the bar overlooking the larger, more active pool where Lorenzo took great care of us. Our personal concierge Matthew was in touch before arrival to assist us with any questions/reservations/etc. and was a big help. Overall, we had a great experience and will return to the Westin. Next, we'll try the Lagunamar, but expect to come back to this property as well!

    May 30, 2019
  • 5.0 star tripadvisor rating
    Great hotel!

    Most reviews on here give this hotel were negative and we were nervous about the trip. We stayed in the Club area and it was great! Food was excellent for breakfast and happy hour. Although the room was slightly "older" it was very nice with great view of lagoon. Staff was always very helpful! The food for dinner at Arena sports bar was Amazing!! Beach was beautiful and never packed, always able to find a chair. I would stay here again, it was excellent

    May 30, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819