Hotel Overview

The Westin Resort & Spa Cancun is a family-friendly retreat at a quiet end of the Hotel Zone. Enjoy the serenity of private white-sand beaches and breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to the excitement of Cancun. The resort offers one mile of Caribbean beach to explore, as well as a lagoon close to the Nizuc Reef (it is the only hotel in Cancun with a private lagoon beach). With a beach on either side, guests can enjoy the warm sunshine from sunrise to sunset. Lounge endlessly on private beaches and in four outdoor pools. Pamper yourself at the luxurious Heavenly Spa. Pick up the pace with water sports, tennis, golf, the top-notch WestinWORKOUT¨ Gym, and fascinating local tours and day trips.

Find the perfect balance between relaxation and invigorating activity. The tranquil setting is removed from the area's bustle, yet close enough to enjoy it whenever the mood strikes. Venture beyond the resort for championship golf, ancient Mayan treasures, and unbelievable natural wonders. Cancun's world-renowned dining, shopping, and nightlife are just around the corner.

All dining establishments have the benefit of a stunning view of the turquoise waters of the Caribbean. The restaurants and bars offer fresh, flavorful food and drinks that showcase the best local products, from exotic tropical fruits to delicious seafood to the finest Mexican tequilas. Creative chefs tantalize guests with dishes inspired by traditional Mexican cuisine and a host of international influences, while bar and lounge menus feature original cocktails and old favorites. You'll find the same high quality on the 24-hour room service menu, plus warm and friendly service wherever you choose to eat or drink.

Each of the 379 bright-and-airy guest rooms feature contemporary decor, the signature Heavenly Bed®, and stunning Caribbean Sea or lagoon views.

Property Information

Year Built: 1991
Last Renovation: 2006
Accessible rooms: 4
Floors: 6
Total rooms: 379


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Current Renovations: Description: *Important Notes:
*Features the Heavenly Bed: pillow-top mattress, duvet coverlet, down blanket, 3 crisp high thread count sheets, five queen and king pillows.

The Heavenly Shower: dual showerhead to provide more power and wider water coverage, also features several spray options, from a light mist to massaging needless.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

**Name changes are not allowed.  If name needs to be changed please contact hotel**

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:

Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Service Charges:
Maid - Additional fees apply, payable to the hotel directly
Bellman - Additional fees apply, payable to the hotel directly

Pet Policy Pets Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 3856 reviews
  • 3.0 star tripadvisor rating
    Not you average Westin

    While the rooms were not as bad as the previous reviews suggested there are many areas of opportunity for this property. The staff is friendly and the hotel is beautiful but the location is horrible. This is not really the main hotel area. I suggest going to their sister property. The food at all of the restaurants was disgusting so I do feel like wasted money on that play part but other then that it’s ok. This is a good option only if you can find NOTHING else .

    Aug 10, 2019
  • 5.0 star tripadvisor rating

    My family and I love staying here. Very tranquil, service is beyond wonderful, everyone is very attentive specially Jonathan from the pool side restaurant bar.. The store by the pool is perfect, the clerk in the store was extremely helpful went beyond to help me find what I needed. Definitely will come back again..

    Aug 09, 2019
  • 5.0 star tripadvisor rating
    Very good holiday experience

    Just visited this hotel with my family. As a titanium Bon Voy member you get lots of benefits. Special checking in place. Access to the club, happy hour with drinks and food. The gym is really nice and the food is also very good. Prices are OK considering that you are staying in a hotel. The room had a beautiful view but the furniture was somewhat outdated. They are working on updating the rooms. I would certainly consider to go back. Thanks to all of the staff and especially Rene from the sports bar.

    Aug 05, 2019
  • 1.0 star tripadvisor rating
    A Complete Hassle of a Vacation -- Do Not Book with Marriott Vacations

    We booked our trip through Vacations by Marriott because we trusted the Marriott brand. We hoped booking through the Vacations by Marriott website would guarantee a no-hassle stay. Unfortunately, we were treated horribly by the Westin hotel since our room was prepaid. Even more so, we were told we were Expedia customers, and that they could not or were not willing to assist us. It even states Expedia customer on our final bill. On 07/21, we arrived at the Westin hotel. We were told our room was not ready. We waited until after 6 pm to check-in. The Westin made no attempt to even accommodate our room reservation. We had reserved a room with two double beds. We were traveling with teenagers. Instead, the Westin hotel put us in a king bed. When we pointed out that we had reserved a room with 2 double beds, they offered us one rolling bed which left us sleeping with our 15-year-old teenage boy. The next morning, I complained again about the room. The front desk did not have a room available to move us. Finally, at 3 pm on 7/22, we checked out of this hotel. We moved to a resort down the road that would accommodate us with two double beds. We basically lost two days of our vacation having to deal with this hotel. When we complained to Vacations by Marriott, all they were able to do was get a refund for the unspent nights at the Westin. They didn't seem to care that the night we stayed at this hotel was in the complete wrong room type and the inconvenience this caused us. Beware!

    Aug 01, 2019
  • 4.0 star tripadvisor rating
    Nice quiet resort

    We stayed here for 3 nights before heading off on a driving tour. Although we were ‘upgraded’ I think we ended up in a room that needed refurbishment. However, the room was and bathroom was spacious and comfortable. The service from every member of staff was excellent. The food in the main bars / restaurant got a bit repetitive, but was good quality. The food in Seas and Stones was very good, but expensive. Our kids enjoyed the pools and beach.

    Jul 27, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519